Dallas was knowledgeable, professional, helpful, offered great advice. my sister recommended Rayo. and Dallas even gave me a list of installers, very important to have someone come into my home! i am looking forward to having new floors! read more

I've purchased flooring from this place twice in the last two months, and I can say with confidence that you should avoid dealing with a guy named JASON at all costs. My first order was for three boxes of floors initially, which - come to find out from my floor installer upon opening - one box was damaged from their fork lift. My installer said it wasn't a big deal, just to take it back to Rayo and they would credit me. Mind you, I had just placed an order for TWENTY more boxes of the same flooring -- so clearly I was not out to scam them. If I could have used that box, we definitely would have. That seems to be pretty common sense, but oh man, you would have thought I was asking Jason to have them give me the Pacific Ocean for free. In a nutshell he completely freaked out on me asking to return the box. First he said "this is not damaaged!" Then that quickly turned out "I don't see why your installer can't just work around the damaged parts." Then from there it went to "Custom orders are final!!!!!!" WHIICH ONE IS IT?!?! Good grief! I explained the situation to him, and he even KNEW that I had just put in an order for twenty more boxes. He still acted like a complete and total jerk. Only when I ran out of the store in tears, did another associate (Mark) call me to let me know he would credit my other order for the 20 boxes to offset the cost of this damaged box. While I appreciate Mark for this gesture, I am disguted by how Jason acted. Definitely should never have this man in sales or any role that involves him interacting with other humans. I own three properties in San Diego -- and will never work with this place again. I'll make sure to spread the good word about Jason's level of service. WOW WOW WOW. read more

Rayo Wholesale is a leading flooring supplier in San Diego with many locations, friendly customer service, if you need flooring they have it or can get it for you, don't go to a big box store for your floors, support your locality owned flooring company. Amazing staff at this location in particular, Amanda, Dallas, Jason, Mark and Raquel are there for you every step of the way. read more

I'm an interior designer and renovator and I've been coming to Rayo Wholesale in Kearny Mesa for several years. I've put in almost every type of flooring: hardwood, LVP, engineered hardwood, tile, waterproof laminate, and most recently high quality wool carpet. Ask for Dallas Martin and you can't go wrong with anything he suggests. He is trustworthy and extremely knowledgable about the extensive variety of manufacturers, the quality of the product, best values, durability, etc. He won't lead you on or mess you around. He will also remember the things you might forget ie: transition molding, underlayment, etc. Pricing is great at Rayo and you can borrow their large samples so you can try them at home. Dallas is my first call when I get a new project and Rayo is my first stop for any kind of flooring product! read more

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5 Stars for flooring sales consultant Raquel Hernandez! I walked in the showroom with a sample of what I needed. She was able to help me find the perfect match within minutes. The ordering process was super easy. Communication is great. Pricing is reasonable. Highly recommend this company for your flooring needs. read more

excellent service, products and price. they beat all the competition in every area. I will never go anywhere else for flooring.

BEYONG OUTSTANDING. I have used Rayo twice, the first time to buy flooring. Great experience. unfortunately the installer (not associated with Rayo) messed and didn't glue the floor drown correctly. Aaron is amazing! He helped me through a very difficult process and helped me get the issue resolved. He helped me understand all that needed to be done and got me into the solution. Thanks Aaron. in terms of the products Rayo sells, great products and great prices. read more

Rayo staff went out of their way to help and support me in the difficult decision of picking a vinyl plank floor color. They had lots of samples, let me take some home, and even ordered one for me when I was unsure and they didn't have it in stock. A quality business! read more

I never leave Yelp reviews but I have to for Raquel at Rayo's. She hands down has the best customer service. I asked so many questions and had her look up so many prices. She was kind, patient, and personable. I couldn't have asked for a more pleasant experience. read more

Dallas was so patient and knowledgeable. Spent lots of time helping me curate the perfect carpet selection.

I have bought over 10,000 Sq Ft of hardwood from Mark at Rayo Wholesale and when you need support like a finish T-molding it takes months and they won't take your call. Very unfortunate. read more

It was opened all things considered. Very clean and easy to walk around and locate flooring designs. The salesperson was awesome, down to earth and very knowledgeable. I wished he worked for our company. Dallas is top notch!!!! Can't wait till we pick up our new vinyl flooring. read more

I sadly would give them zero stars if I could. My husband and I made 4-5 trips to Rayo Wholesale while trying to decide what route to take for our home remodel. We ultimately went over budget to purchase beautiful Engineered Hardwood floors with a distressed look that were a head turner! We expressed our concern about our two dogs and asked if this would be durable for them and we were told that they "absolutely" were durable for pets. I have a 15 pound dog and a 75 pound dog. Not even 2 months after having the floors I noticed that by all our doors where our dogs run in and out there are indents and scratches from their claws. You can also see anywhere in our home if they got excited and left scratches. We tried to file a claim as we have seen these worsen the past few months but we were denied being told that we had "lack of floor protection". Well we went with the Hardwood floors that we were told were durable for our dogs, and we are 100% dissatisfied with our purchase and our Sales associate that blatantly lied to us (or that had no knowledge on the product that he was selling). DO YOUR RESEARCH BEFORE BUYING FLOORS HERE, don't listen to their associates who are just trying to make a sale. If I would have known they would be this destroyed I would have gone for a cheaper route of Laminate and gone to a competitor who was extremely honest about their flooring. We purchased English Pup Maple Stout Engineered Hardwood. As you can see below in my images they have multiple excuses to decline your claim. Such a lousy 35 year warranty, what does it even cover? These floors are less than one year old! read more

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Terrible customer service was charged a 20% restocking fee on unopened boxes when they turn around and sell these boxes to the next guy. Receipt says subject to... Yeah my boxes weren't opened...these guys made an extra $72 off me. Lousy business practices. Manager didn't seem to care either. If it were a special order I totally understand but they stock the Laminate flooring I purchased. read more

So very happy with Rao Wholesale for carpet!! We looked around and went with Rayo and very glad we did. Mark was very helpful, efficient and knowledgeable at the store. Our installer Alberto Sorto and Hendrick were fantastic!! Sure new what they were doing. Very professional and efficient and cleaned up afterwards. And the price was right!! Rita B. read more

I walk into Rayo Kearny Mesa wanting to buy new carpet for my place and George walks over the help me. I ask him the prices on several of the carpets and he said he doesn't know any of the prices and he has to look them all up. Im in a bit of a hurry so i tell him instead of looking all of them up lets stick within my budget and see what i can buy. Well he tells me he still doesn't know the pricing of any carpet so he cannot help me find whats within my budget so he tells me to walk around the entire store and pick out what i like so he can look it up. We try to do it his way for about 30 min and were getting nowhere because all the prices on the carpets i chose are above my budget. Finally George gets fed up and yells at me telling me that NO ONE walks into Rayo carpet shopping and people who walk in already know what they want and then he starts to ask me if I'm a contractor and where is my license because people who go there MUST have a contractors license or a contractor with them. He said he's not in the retail business to help people find carpet. His job is to only write the order not to give pricing on each carpet. I was standing there in shock that he blew up at me out of nowhere and was almost in tears. Then a kinda gentleman i believe his name was Mark saw what was going on and i asked if he can help me instead. I told him I'm on a budget and he knew exactly what to show me and the pricing on all of it. Since the moment he helped me it took me literally 5 minutes to pick out what i want! Not sure why it was so difficult for George to be helpful and not sure why he hates the world so much or who "killed his dog" that day but he needs to act more professional read more

Best price out of every place we checked for our LVP. I also had a great experience working with Brian Hurtado. He was patient while we changed our minds again and again about which flooring to choose. read more

We love Rayo. Best wholesale flooring supply in San Diego. The crew here is great, Kearney Mesa go see Mark. In Santee go see Jenny!. Been working with them for more than 15 years now. read more

Mark was helpful over several contacts. I ended up going elsewhere due to supply but would gladly go to Rayo again for any flooring needs.

This place is a bit hard to find since the # on the building is a corner away from the store entrance. Don't turn into what appears to be a main lot, keep going until you see a much smaller turn in about 100ft past the # of the address on the building. I purchased my hardwood flooring and supplies directly through them. Technically they are a wholesaler but my handyman recommended i check them out. Overall, I was satisfied with the help I got. I provided a sample piece of hardwood and they were able to find a match of a much higher quality product at a great price. You should only come here if you know exactly what you are looking for! For contractors, they have all the supplies you could need for flooring installation on the floor, just enter the bay door! read more

We have been exploring luxury vinyl flooring and cork underlayments for a residential project and have had an extensive amount of questions due to many requirements from my HOA. Dallas M. has helped us out quite a bit throughout the process and has been outstanding with answering all of our questions in a timely manner. He was able to accommodate our many requests and has provided excellent customer service. I appreciated his willingness to help and attention to detail. We look forward to working with them more. If you are looking to do a home renovation project, particularly flooring related, I recommend working with Dallas. read more

George is the best!!!!! They were patient, super kind and extremely helpful in getting me the carpet I needed to match our new home. We just bought a new place where one of the rooms reaked with dog urine. They helped me get the right carpet, let me take some samples home and got me what I needed around my budget. Thanks Rayo!!! read more

George Larson was patient, knowledgeable, and easy to work with. I was pleasantly surprised his quick understanding of my project. He made the experience awesome and I'm glad my designer Juliann of ReFind Kitchens made this the first stop and last stop. Highly recommended. read more

My wife and I have been looking at various types of wood flooring for several weeks here in San Diego area, and have stopped at several flooring stores (all higher rated on Yelp than Rayo). On the recommendation of our contractor, we stopped in at Rayo in Kearny Mesa and spoke with George. We were looking at acacia floors, and George showed us relevant floor samples and also offered some ideas about other wood types we might consider with related characteristics. We never felt pressured or "sold" on anything -- he just listened and offered suggestions. Additionally, picking flooring has been difficult to say the least. George offered a really simple way to think about selection -- color, pricing & feel. Seems basic, but this was very helpful to us -- he's the first person to help us create a simple framework to use. My wife's comment upon leaving was that we learned more from George in 15 minutes than from all the other visits to other flooring stores. Maybe it's because we had a good idea about what we interested in (as opposed to NO idea), but we had a great experience. read more

Can't say enough about this place! We've purchased carpet from this company twice. And each time- we've had a pleasant, seamless experience. We appreciate Dallas' hard work, honesty, and professionalism. He was our salesman this last purchase, and can't thank him enough! He was patient, as I went back and forth on my decision, and gave me great information on this large purchase. Thanks Rayo and Dallas! read more

Could not have located a better person to work with for flooring. George has years of experience and knowledge and it shows, as if he is right there doing the job with you! read more

Big selection and great prices for contractors. Thank you for the great help and helpfull advise.

Worst carpet experience ever! I ordered expensive carpet from Rayo for my installer to pickup. We both called to make sure it had arrived at Mira Mar location. When he arrived to pick up it had never been shipped. We had to wait for another available day to install and he had to drive to Santee to get it. Then it wasn't enough carpet for the design the manager at Rayo designed. The installer had to piecemeal the carpet with lots of seams to get it to work. When I called to ask about the shipping mistake and incorrect carpet calculation, the manager absolutely didn't care! I would never recommend this business. I hope I never have a warranty issue as I'm sure they won't take care of me. read more

I was getting an ugly, beat-up laminate floor replaced with carpet by San Diego Flooring Express and Samir sent me here to find the carpet of my dreams. I went to the Santee location and worked with Tom. Tom was incredibly professional and knowledgeable and was able to answer every single question I had. In about a week I had the softest carpet ever at a truly reasonable price. I am so grateful for Tom at Rayo! These two companies working together really are a dream team! read more

Rayo's wholesale flooring is great! I got my carpet there and Mark McMacken was wonderful. He is very knowledgeable, patient and personable. He made me feel comfortable asking any questions and was very very helpful. I will definitely be getting my flooring for the downstairs there, with the help of Mark, I'm sure! They also have a great selection, which is a plus. read more

Worst experience. Salesman George is so not helpful and down right rude. Do not even hook there!

Why are they still in business? We purchased our engineered wood floor with a 25 year warranty. Within a few months the finish was gone and we had so many scratches on the floor that it looks horrible. We tried to go to the manufacture of the wood, but they had filed bankruptcy. Rayo would not help us and tried to blame us for what cleaning products we had used. We use bona, the product they told us to use. We have this wood product throughout our house. Such a disappointment. Save yourself the heartache and get your wood flooring elsewhere. read more

I recently had the good fortune to learn about Rayo Wholesale from my contractor when selecting new LM Flooring for our first floor living, dining and kitchen area. George Larson with Rayo was awesome to work with and knew the look of flooring I was looking for. He recommended we check out their Santee location that had a large selection, boy were we glad we made the drive. As side note- I would like to add that Rayo is a Wholesale place of business and is not set up for children to run around for safety reasons and would be best left at home when shopping. I look forward in using Rayo for new carpeting next year for our second story of our house. Thank you George for all your advice and help. read more

I just dealt with Ryan at Rayo Wholesale! He hooked me up BIG TIME today! He help me walk out with a great deal and his staff helped us pick out the PERFECT carpet and hooked us up with a good deal! If you are looking for carpet to see Ryan at Rayo read more

Worst customer service. I tried to call in for some information and the man was rude and short. If you don't want to help, hand the phone over to someone who does. read more

This place used to be good under John's management. The new manager does a terrible job. They completely botched a recent order and showed no remorse for it. When it came time to purchase carpet he was more than accommodating but when it comes to actually fulfilling the order it is an absolutely disaster. I would highly suggest you avoid Rayo's for the time being. read more

I have worked with George on several projects recently and in the past. He is always so helpful and professional and is very knowledgeable about flooring. We selected our top 5 choices and we had pricing and was able to place our order and out the door within 15 minutes. It sounds like some other customers who have made recent reviews do not understand that this is not a retail warehouse. Although contractors can send their clients in to make their selection most customer's already at least have an idea of what they want which makes the transaction go much quicker. I cannot imagine that anyone would be able to know the pricing of all the products and styles that are available and having to look up more than 5 choices can take time because there are so many brands and styles to select from. My suggestion to customers that are planning on going in to their warehouse is to at least have an idea of what style you want and plan on spending at least 30 minutes in there in case you are not the only customer there at that time. And make sure you ask for George because he is the best! read more

excellent service. mark and george are awesome and fair. would buy any where elso

Last year I bought some vinyl flooring... I asked & was told it was 12 ft wide, so I ordered accordingly. However, when it came in, they realized it was 6 ft wide, so they called me & offered to double my order... So now I "get to" have a seam down the middle, & PAY twice as much. So this year, I need the same kind of vinyl- (I KNOW it comes 6 ft Wide.) & called to place an order. @ the point where I expected to give my credit card #, he said he would e-mail me a "form." That was 2 weeks ago- It hasn't yet come. So I called again today. They don't yet have my Credit card #, & I'm Waiting for them to call me back. It's Friday, & they'll CLOSE in 1/2 an hour... Business MUST B Good! read more

I needed help choosing tile and flooring unfortunately the salesperson said that she couldn't help me because there wasn't enough help. I left and went to another tile store might be good to hire a few more people. read more