Medical visits are three-pronged: the actual visit and diagnosis, the admin/reception, billing…read more Acutal visit and diagnosis: really top-shelf. Five stars! Can't wait to come back! I mean truly. With a family history and an estimated 52% chance of getting breast cancer, I have been doing annual mammograms since 1995. In those years, I've had dozens of breast ultrasounds, MRIs, biopsies, mammos. The actual medical part of Rayus did feel like I was in the Four Seasons of breast care. The doctor spent a LOT of time walking me through why they were concerned about the two anomalies and even gave me her direct phone number and even was the person who called to review biopsy results. (spoiler alert: both biopsies were benign) Admin / part 1 scheduling: Mixed bag; 1 STAR. AVERAGE on-hold time was well over 20 minutes. One time I held for 25 minutes and then they hung up on me. :( Longest hold time was 38 minutes. Truly unethical, IMO. We aren't doing imaging for sport. We are doing imaging because we are searching for bad agents and/or something isn't in the right place and it is stressful and can you not pick up the phone? Good god. Was bad enough that that I DROVE (20 minutes each way) to the nearest Rayus and walked into the reception to book the appointment in person. Admin / part 2 referral bermuda triangle: 0 STARS. "the doctor didn't send the referral yet" seems to be a pat answer, followed by "call back in a week; doctors always say they sent the referral but they lie." Another pat answer. One Rayus rep went so far as to say "the referrals come in by fax; there's a pile on the floor, it takes us sometimes a week to sort through them all." (Are you F***ing kidding me? As a weird aside, I got a nearly identical answer 8 years prior when they kept "losing" or "not finding" the doctor's referral.) Again: I'm doing this because I have a family history of breast cancer. Must I also suffer through the indignity of knowing that my time-sensitive pre-auth form is relying on 100-year-old fax 'techonology' ? Billing: Wait, is Bernie Madoff your accountant? -17 STARS. I arrive for first breast MRI and receptionist informs me that my "copay" is $500 since I haven't met my deductible. Hmm. I'm not sure this is correct, but she's very concise: "If you don't pay up front, then you don't get the imaging done today." Oy. I asked who I'd contact to work this out, saying that I had already met my deductible. "Um, no, there's no one to contact. We don't give refunds." So then I return the following week and I'm given the exact same shpiel. This time I'm told that I need to pay $335 for my "copay" and, again, no money, no imaging. "You'll need to call to reschedule." Then they send me an invoice for $301, claiming on the invoice that I had paid them $0. Feeling desperate (because who has an extra thousand dollars laying around?) I call my insurance company. Who, thankfully, is appalled on my behalf. "Oh, no, no. You *never* prepay imaging. That's not part of our contract with Rayus." I'm on hold about an hour total. But the good news is that after the one hour with insurance, Rayus did refund me the $835 they 'overcharged' me (or stole from me, depending on how precious you are about word choice). Other good news is that the money was back in my account in about one week. That was one month ago. (cue Jaws music) Yesterday I got a Rayus invoice informing me that I stilllll owe them $301 and their invoice still shows that they have received $0 from me and $0 from my insurance, which is wildly incorrect. I think between the four visits and eight procedures insurance has already paid them a few thousand dollars. And, yes, I will owe 20% for the first $1,000 billed. But something's rotten in Denmark when the medical billing is that insanely incorrect. Weird p.s. to all this: I got frustrated that I could not find a billing phone number for Rayus and went down a rabbit hole or two and learned that Rayus is owned by a venture capital firm that has offices in NYC and West Palm Beach. Curiouser and curiouser.

I am leaving this review today to commend and thank Liz for her INCREDIBLY friendly, professional,…read moreand kind words. What a ray of sunshine! I'm in some of the worst pain I've ever experienced in my life but she had me laughing on the phone and well on my way to scheduling an urgent MRI. I've been on a lot of medical calls in the last month, advocating so hard to move forward in treatment and testing. Most offices have made me feel like I'm swimming upstream. Liz went over and above to help me schedule, to provide information about the procedure, and to assure me that she'll do all she can to help. I'm shocked in the best possible way today - and I just want to say thank you. She really takes the cake! I have had nothing but INCREDIBLE experiences here. I've been in for two separate spinal MRIs and the front desk staff, the radiology techs, and the reports after have been thorough, professional, and incredible. I really love their open MRI and it was a great option for me. The radiology tech jammed with me to some classic rock and checked in frequently about positioning, how much time I had left, and made sure I was comfortable.

I have a difficult time believing the poor reviews, as my experience in 2026 was phenomenal. From…read morethe front office to the back, the staff was absolutely amazing, empathetic, and caring. I felt respected and supported in making my own decisions about my health care and felt safe and cared for. The tech was incredibly knowledgeable, kind, and made all efforts to ensure my comfort during the procedure. I would recommend BMI and Dr. Jacobs office to anyone seeking medical imaging.

I have been trying to schedule an appointment with BMI for over 3 weeks. They keep saying they need…read moremy insurance prior auth and they weren't submitting for it. Then they said they need chart notes which I know have been sent over. I've literally called them more than 7 times in the past 3 weeks. If I had any alternative I would use it but they are the only clinic approved by my insurance.

My experience was good. Check-in included the usual which was filling out forms and was easy. The…read morewait was not long at all and my appointment began within 10 minutes of the scheduled time. The person who performed the mammogram was kind and compassionate and the mammogram was not painful at all.

I wish they had a "less than 1 star"! Trying to make an appt. for about 40 minutes so far. First 30…read moreminutes, I wait on hold. Then someone answers and asks to help me. I felt a rush of relief! I said I need to make an appt. She says, "ok, hold please." Now I wait AGAIN on hold going on 10 minutes!!! So far 40 minutes total!!! Can this even be real? This is so pathetic. How do they get away with this? The reviews are filled with comments of the same problem. If I could go elsewhere, I would. So, I continue to wait....

Great experience. Front desk staff Brittany, MRI tech Wyatt, and another MRI tech (whose name I…read moredidn't catch were) worked well together. I was the last appointment on a Friday afternoon and my visit included special accommodations, which unexpectedly doubled the length of my visit. I was not made to feel rushed and at every step of my exam, the technicians used language to clearly guide me through the process. They were very gracious about it and handled me very carefully, ensuring my utmost safety.

Positives: friendly front-desk staff, competent and kind technicians, reasonably easy to make…read moreappointments. Negative: outrageous billing practices. For my procedure, I was told I could either pay $200 up front and they would not bill insurance OR they would bill insurance, but if insurance did not pay then my cost would be $400. I asked if I could pay the $200 up front, have them bill insurance, and if insurance paid, they would then reimburse my $200. They refused. Their policy is to refuse to bill insurance if you pay the "discounted" cost up front. If you choose to have them bill insurance and if insurance then pays, they essentially get paid twice-- once from the patient and once from the insurance company-- and they keep both payments. Quite a system. Patient beware.

Honestly this place WAY exceeded my expectations. Checkin was super easy, and the woman was very…read morekind and helpful. The waiting area is GORGEOUS! Plants everywhere, natural light, soft lamps, and a fireplace. I was so cozy. The technician was sensitive to the fact that I had to drink a ton of water before my appt and made my initial ultrasound really quick so I could use the restroom. The tech was super professional, but also felt like a human being. She truly cared about my comfort (stacking up pillows, dimming the lights so I could relax) and really made me feel at ease. She is in the correct field and exhibited a level of care beyond my expectations. My results were quick and came through my doctor. Overall a great experience!

The people that work here are amazing and the equipment is top notch. They were amazing at getting…read moreme copies of my scans as well, they went above and beyond for me.

I arrived ten minutes before my check in. I was checked in promptly and the lady was very kind. I…read moreonly sat for a couple minutes before heading back to the scan early. I was the only one waiting when I arrived. Technician was very nice and took less than ten minutes. I was done five minutes before I was supposed to have the scan so very good at being more than prompt!

My physiatrist in Issaquah sent me here. I walked in and the first thing they told me was "long…read morewait" but I guess that's happening everywhere. It's still better to wait 40-45 min than 50 minute drive home, then another 2 hour round trip to do it on a later day.

Overlake NEVER disappoints... came here with hubby for same day procedure, front office staff was…read morevery helpful, check in was nice enough to walk us to a completely different part of the hospital than where her desk was. Our nurse and the patient care technician were absolutely amazing, extremely helpful and very knowledgeable. We weren't rushed , we were thoroughly impressed with every single step of the process and post procedure instructions. Highly recommend...

Everyone is bitchy here…read more From the check in person to the nurses at the SPU 3rd floor. It is free to be nice.

There website indicated walk-in was the only option at the time I checked Sunday afternoon. I am…read moredealing with a foot strain. I drove over and receptionist said only reservations were possible, which was confusing. It all worked out though, as I got put on the waitlist and only took about an hour. The doctor was very capable, friendly, ordered an x-ray was able to examine it within 20 minutes. I could not be happier with the quality of service.

I found myself having to use the services at this clinic and I must say that I was dreading the…read moreexperience. To my surprise it was a wonderful experience. The clinic was very clean with a warm welcome from the checkin person and the wait time was minimal. The doctor took her time and really listened and explained what was going on. I would highly recommend this place if you find yourself needing their services.

Chris and I have had great experiences here in not-so great situations. Things are generally not…read moregood when you need an MRI, but these folks make it easy and convenient. Neither one of us were particularly freaked out by the MRI but everyone there (at least the Northgate crew) is super helpful and friendly. Normally your doctor will refer a radiology center, but if you have a choice try these guys.

Seattle Radiology: (206) 292-6233 they have my records but my doctors nor myself can access them…read more Their patient portal is useless not functioning and when email contact to them is attempted well the issues there go beyond this review. Don't try calling because they don't answer the phone. How can I access my images?