They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

I'm posting this now after reflecting on my dog's daycare history over the years, as this was the…read moreonly facility where we had a negative experience. Several years ago, I brought my dog here for daycare. During one drop-off, as I was about to drive off, he was able to bolt out of the facility and ran across the parking lot (in the dark!). Thankfully, a passerby caught him quickly and he was not injured, but this raised serious concerns about supervision and containment during handoff. After that incident, I continued bringing him back to use up pre-paid passes. From that point on, he always refused to leave the car-which made me concerned. Staff later told me he had developed a humping habit and said that if it continued, he would not be able to return. This was difficult to reconcile with what we experienced elsewhere. After we finished our passes, we used another daycare in Beaverton, where he had no issues. Since then, we've moved states a few times and gone to multiple other daycares in different locations, and he has consistently done well without any behavioral concerns. I understand that staff and policies can change over time, so this may not reflect the current operation. However, I think it's important to share past experiences related to safety and how dogs are handled following a stressful incident.

Affordable, friendly, my dogs have both loved going to daycare here. They also have bath and nail…read moretrims!

Long time customer of this amazing place. My pups get so excited to visit. They come home tired…read moreand happy!

I think the name was changed ( for awhile) but same location for at least…read more 10 years (?). We have taken our dogs there to be groomed and have always had a good experience. The staff is friendly and are gentle and kind to our Goldens.

I worked at Dogtopia Cedar Mill for a few months as a coach, and it was one of the most…read morediscouraging experiences I've had in animal care. I was paid $16/hr to manage up to 30 dogs alone in a room. I was breaking up fights, frantically cleaning, and dealing with unsafe behavior from dogs without proper support or training. It often felt chaotic and unsafe, and management showed little concern for staff well-being. When I expressed that I was struggling but eager to learn, instead of offering more shadowing shifts or support, my manager Morgan told me that working there wasn't a good fit for me. That comment stuck with me and made me doubt my place in this field for years. I now work at a grooming salon where I feel valued and capable, proving that I do belong in animal care. If you're passionate about this work, I strongly recommend looking elsewhere. This place will only drain your confidence.

Extremely Disappointed - Still No Refund After Six Weeks…read more I feel compelled to share my experience with Dogtopia of Cedar Hills, as it has been both frustrating and disheartening. I recently brought my newly adopted rescue dog in for a meet & greet. She seemed to enjoy the playroom, and the staff encouraged me to leave her for a few hours. Before leaving, I was also encouraged to purchase a promotional offer -- a 30-day unlimited daycare pass for $99.00 -- which I did. When I returned around lunchtime, I looked through the tinted window and saw that all the dogs, including mine, had been crated for a break. What struck me immediately was the distress: many were howling and crying, and all were in bare, uncomfortable crates -- no beds, no blankets, no comfort of any kind. Given my dog's traumatic past in a high-kill shelter and her recent adoption, I realized this was not the right environment for her. I immediately informed the staff that I had changed my mind and requested a refund for the pass I had just purchased. I was told they couldn't process refunds on-site, but that someone would follow up. That follow-up did come -- a voicemail and a text from someone at corporate trying to persuade me to stick with the plan. I reiterated that this environment wasn't suitable for my dog and again requested a refund. On April 18, 2025, I was told my refund would be processed. It never came. Since then, I've called, texted, submitted multiple messages through their website, and even contacted the CFO via email -- all with no response. Finally, on May 7, the same corporate representative texted again, apologized, and assured me the refund would be processed within a few days. As of today, May 28, 2025, I still have not received it. I've sent multiple follow-up messages since then, and have again received no response. At this point, I feel as though Dogtopia has effectively stolen my money. This isn't just poor customer service -- it's a complete lack of integrity. If you're considering using their services, especially if your pet has a sensitive background, I urge you to think twice.

This is a long overdue review. Also, I think this is more like a thank-you letter to Jen than a…read morereview. As many others have stated, Jen is amazing. Our dog, Shaka, just loved spending time with her and the other pups she cared for. We were a little worried at first about his temperament being around others (humans and other animals) since he gets a little skittish, but he seemed to thrive there. When it was pick-up time, he was always happy and seemed to sleep very well from getting his exercise and socialize in. (He also smelled great on his longer stays. Thank you for the baths!) Jen is super flexible and communicative. We were so appreciative of this since we tend be rather spontaneous and would ask to drop him off the day before sometimes. We also would extend his stay last minute, for example, when we were taking road trips and wanted to stop for the night instead of driving all the way through a town. (Sorry and thank you so much, Jen!) Shaka has stayed over from one day to two weeks (possibly more), and each time, we've received text updates from her and even pictures of him happy with his friends. I always looked forward to those. Shaka passed away early last year, and I've been meaning to write this for a long time to say, "Thank you, Jen!" for being such a wonderful caregiver and trustworthy and friendly person overall. Dog parents, I 1000% recommend Jen.

Jen is without a doubt the we will leave our best friend with. I trust her 100%!…read moreShe is a real lover of animals. My dog returned happy and healthy.

We were able to get a hold of someone, swung by for a tour, and feel incredibly confident our boys…read morewill love this place. McKenna walked us through, was incredibly thorough and answered all our questions. She even helped us set up our accounts so we could lock in the dates and moved some rooms around so the brothers can be next to each other. It was relieving to walk through the kennels and see that it wasn't a hectic bark fest of dogs going nuts. Looking forward to having this be our go to, if the boys end up coming home happy. Reinhardt wears his wags on his sleeves and if he likes a place, our whole car will shake with his tail wagging so we'll know real soon. Appreciate Jamie and Jessica taking the time to reach out and McKenna again for her patient and thorough explanation of everything at the facility. It's really nice to have peace of mind when leaving family somewhere new.

My doggos have stayed here twice. The staff always give a good experience to them and peace of…read moremind to me.

Owner and staff truly care about your animals and treat them like pieces of your family. Amazing…read morequality work.

Yogi has been going to Barklandia for both daycare and grooming services for about 7 months. Both…read moreservices are excellent. Yogi is so excited every time we pull into the parking lot. He has friends. (We sign in on occasion and watch him playing through their live-stream site.) And Jessica does an excellent job grooming our adorable mixed breed pup! Well, This time we left him for weekend boarding. Barklandia is still top dog in our book! They accommodated his special diet without any reservations, and he played the entire weekend. How can we tell? He's exhausted. After his initial excitement of being home, he went straight to his bed. Yogi only does this when he's exhausted. We requested an exit bath, so of course he got one. Because he's been going to Barklandia for daycare, we had no concerns about leaving him for the weekend. It's obvious the entire staff loves dogs. They have proven to be honest and trustworthy! Yogi loves them. You will too!

This place is amazing, staff is great and caring. My pups love it here and I wish I could stay here…read morewith them -

I went on vacation for five days and this was my first experience with SNIFF Dog Hotel. First of…read moreall the customer service is amazing and staff is very knowledgeable. Getting signed up was incredibly easy and you can tell they love animals. When I went to pick him up I have never seen him so happy he didn't want to leave. Highly recommend this place they're very trustworthy and reasonably priced. Overall, great experience and will definitely be a returning customer.