These are some of the nicest people you ever want to talk to on the phone and in person ....having…read moresaid that they did a version of the job that I asked and paid for them to do , but not the job I asked and paid them to do? In addition, they had told me a couple hours at the most which turned into most of the entire day, which caused me to miss two appointments. The reason I was given is another customer came in and complained so they pulled my vehicle out and started working on their vehicle. How is that supposed to be OK? So, when I realized the job was done incorrectly, I called and said some thing about it ... they defended what they did and said that's the way they do it but it's not what I hired them to do. It's not what we discussed., expected me to pull the wiring through my hatch each time and just close the door on it which would damage the wire and eventually lead to shorts and other issues absolutely positively ask any electrician they offered to make me another appointment, and to fix it and that I guess should be OK but the fact that they do what they want when they want and that what they were hired for is not what I was looking for! I won't be back!

Clark's Trailer Sales went above and beyond my expectations when I brought in my truck to have a…read moreTurnoverball gooseneck hitch installed in the back bed of my truck. The stayed well beyond their closing hours to complete the job on a Friday evening just to make sure I had my truck back prior to my trip. They kept me apprised of their progress along the way. Richard, and the rest of the staff were phenomenal in both customer service and the quality of the job they performed. I highly recommend Clark's Trailer Sales in Sterling VA.

They took my car in for alignment on same day morning. 2022 Bmw x6 alignment cost $129.00. Mike did…read moregreat work and now car drives straight with new tires.

Just had my old SUV serviced at Catoctin Automotive. Great service!!! The owner was very…read moreknowledgeable about cars. Best of all, he is honest about his opinion. He will recommend what is best for my car, regardless if that is best for his bottom line. I haven't seen any auto repair shop that is not greedy anymore. You will like him just by talk to him for few minutes. Keep up the good work and thank you Mr. Tony!!!

I bought an '89 Mercedes 560SL that needed several things before a 2400 mile road trip. From start…read moreto finish Scott handled everything, even taking care of things that I wasn't aware of but he knew would need to be addressed for a trip like the one we had coming up. I was very impressed with his depth of knowledge, especially on an older German car, and his professionalism. He even came in on a Saturday to finish some things so we could make our time-line to get on the road. Im a total car nut and new to the area and wanted to find a shop I could trust with all my many OCD car mods, maintenance, and repairs...In Motion was a perfect fit. I'll be taking all my cars and my wife's to In Motion from now on. Thanks Scott!!

Great service explain and immediately send via email the repairs they are doing or suggest need to…read morebe done.

2 Stars is fitting overall. I don't know how this place has the reviews it does, I genuinely was…read moreexcited to see the community pour so many thoughtful reviews but now I'm not sure. I paid over $450 to assess why my air wasn't cooling at a expected rate Ex: 20 minutes to just become slightly cooler & then barely cool once it finally gets there. This did not include dyes to check for leaks, this didn't add refrigerant (apparently was pretty under utilized for a 2015 car, which may be a clue in itself since I've never had this serviced), this didn't charge fans, this didn't change filters, fluids, this was strictly a "diagnostic" fee. The next step was to add dyes and maybe check into the condenser & compressor .. which wasn't made clear if that had been assessed for performance or not. I don't know what that would have cost! I didn't get further communication on this. My air is still not performing or improved, as I'd hope and I'm out near $500. I've been going to this place over the last 6 years for here and there services. I've mostly been fine with those minor services but the price is definitely steeper than others in the area. I didn't mind because as the reviews would show - they don't press and harass you to do more .. and I figured they likely have an edge in quality based on reviews (I do lack experience with mechanics). Either way, I have tried numerous times to get my records from this business so that I could keep track of my oil changes and services, as well as to have in hand the record of the air conditioning diagnostics already performed ...so that I can actually fix the issue. To which voicemails have not provided any call backs, one time I got through to a nice woman (do not recall name), told her what I was looking for, she said to call "Donna" (manager I believe) at another number .. so I do that, speak with Donna twice asking for this information, she takes name & number and says she'll get back to me, still I wait, weeks go by, nothing. It's just unprofessional. Over it.

Everything!!!!! Mike and team exceed expectations every time we go there. My family and I wouldn't…read morego anywhere else.

Easy to schedule. They do quality work at a fair price. This is why I am a repeat customer and will…read morecontinue to bring my car here.

On Christmas Eve, I took my car in to have the brakes fixed and they were more than happy to see me…read morewhich I really appreciate. After I drove off, not even a mile down the road the hood flew up and hit my windshield. I called the shop and the receptionist tried to deny any accountability on it. Had it happened a day later, I would have thought that was little weird. Had it happened a week later, I wouldn't have thought anything of it but, it happened 2 minutes after leaving the shop. The receptionist was extremely rude and unprofessional. She showed no empathy for what had happened and made it seem like I was being ridiculous for asking them to work with us. The reason this is a 3-star review instead of a 1-star review is because the owner eventually stepped in and removed the receptionist from the process. He worked with us to make it right and they did a good job fixing the hood and the latch. Hopefully the receptionist is retrained and not enabled to treat other people like she treated me. It's completely unacceptable for an adult to behave like that.

my wife paid good money for services to repair her wheels or suspension that makes noise and it…read morestill is doing same thing. I am forced to bring it to a dealership when she gets her transmission fluid change, starting to think I'll have to do same thing with my other hemi and cadillac. Indie shops are becoming a big hassle lately.

I want to thank Kory Pratt person for treating me like family and taking care of my car as if it…read morewas his own, he walked me through every step and Made sure I only paid for what I needed. would recommend this shop to all family and friends.

Ashburn Auto is always a great experience! John and his staff are wonderful! I always feel like I…read moream well taken care of, everthing gets explained and there are no extra uneeded fixes that you find with other shops. I was very happy with the communication, price, and work for another awesome visit. Keep up the great work and thank you!

Never disappointed here! Honest, hard-working and reliable service always done faster than…read moreexpected. Love love love Ashburn Village Sunoco's Service.

I've been taking my vehicles to Craftsman for inspections and repairs, and they have always treated…read moreme fairly and professionally. Their customer service is outstanding, and they take the time to explain what they find without any pressure or upselling. The staff is friendly, knowledgeable, and genuinely cares about their customers. It's hard to find an automotive shop you can trust, but Craftsman has consistently earned my confidence through their honesty, quality work, and excellent communication. If you're looking for a reliable place for vehicle inspections, maintenance, or repairs, I highly recommend Craftsman. Five stars all the way!

I had great service! Employees were welcoming and friendly. They understood the problem and got…read morethe work done within a reasonable amount of time. They are a reliable crew in Ashburn!