From start to finish, Swift Restoration exceeded every expectation. Dealing with home damage is…read morestressful enough, and having a team that is professional, communicative, and genuinely customer-focused made all the difference. The crew was fastidious in their work -- nothing was overlooked, and every detail was handled with care. What really stood out was how assuring they were throughout the entire process. They kept us informed at every step, proactively answered questions before we even had to ask, and made sure we always knew what to expect next. That kind of communication is rare and incredibly appreciated when you're navigating a stressful situation. They were also timely -- showed up when they said they would and completed the work on schedule without cutting corners. If you're looking for a restoration company that treats your home like their own and puts the customer first, look no further. Swift Restoration has earned a customer for life. Highly recommended.

Ido and Michael were wonderful to work with on a recent mold remediation project after we…read moreunfortunately discovered some mold in our new home. They were both incredibly thorough, communicative throughout the remediation process, and easy to work with. They finished the project on time and were really kind in answering all of our questions. Most importantly, their thoroughness and high levels of knowledge and experience gave us confidence that the work had been done correctly so we can have peace of mind in our new home.

We discovered a leaking toilet in our upstairs bathroom was leaking down and causing wet spots in…read morethe ceiling and side wall of our downstairs laundry room. I've never had to use a Water Restoration service before so I browsed trusty Yelp and reached out to Fire & Water Damage. Glad fellow Yelp friend Karen W gave a glowing review! They seem to answer calls 24/7 and I was able to schedule an appointment quickly. Mike was main point of contact and gave us an estimate and scope of work. Basically, they had to tear out the drywall and insulation from the wet area, dry and dehumidify the area for days, and then put on moon suits and remove any mold. We were able to have 2 techs come on a Friday and then let the dehumidifier run over the weekend. We also had to tear out our upper cabinet since the top was damaged by water. On Monday, they came back to remove any leftover mode and patch things up. The total price came in well below the estimate, which is a huge plus. Very happy with the service and efficiency. If you ever suspect you have water damage from leaks, call these guys and get the problem resolved to ensure mold doesn't form or worst, spread. Note that their services are purely restorative - they'll dry out the water-damaged area and get rid of all the mold. You'll need to hire a plumber first to stop the leaks and then afterwards, a drywall contractor to patch up the holes with insulation and new drywall followed by texturing and painting.

If you need a professional team to address an emergency water heater failure that spread water…read moreunderneath ALL of your flooring, you will find expertise and empathy in the team of Justin, Camilo and Sophia. Starting with Justin's prompt inspection, he objectively assessed the damage and walked me through the possibilities and next steps. He was realistic yet reassuring. Then the team of Camilo and Sophia were amazing. Arriving late in the evening they worked for hours on the water remediation job that included pulling off molding/floor boards and setting up fans/dehumidifiers. Despite the scope of the remediation growing, Camilo and Sophia showed their experience by staying calm and just working through the issues. Their professional demeanor and calm made you feel they were taking care of everything and things would turn out ok. The team provides an invaluable service in times of crisis. Bottom line, they will take care of you.

We had a storm cause a roof leak that came down into a bedroom ceiling. Vahid and his services were…read morerecommended to us, and Vahid reacted immediately to send his team. The team was perfectly efficient and dealt with all the facets of the tasks quickly and courteously. We would recommend Vahid and his team for a fast and complete job.

I want to be clear that this rating in no way reflects the crew that actually came to my house. The…read moremen who did the manual labor to treat our mold and water damage were excellent, hardworking, and professional. All 3 stars is because of y'all My issue is entirely with management. After my insurance company caused complications that led to First Call terminating the job which I understood, I received an invoice in May of last year. I paid that balance in full with two separate checks within two weeks. I have the receipts, the copies of the checks, and the bank statements showing exactly when First Call cashed them. After a full year of zero communication, I woke up today to a voicemail and email threatening to send me to collections within 48 hours. They claimed they had been "trying to reach me" for 12 months, which is untrue. I checked my call logs and my email history; there was absolutely nothing. When I called and provided my proof of payment and the exact dates they cashed my checks, they admitted the "error" was simply because someone forgot to check a box in their system. It is incredibly stressful and offensive to have your credit threatened because a company can't be bothered to check their own bank deposits before sending out threats. As a veteran, I live by a standard of integrity and doing your due diligence. Relying on a "checked box" as the Bible instead of doing actual research is lazy and unprofessional. Do better, not just for your customers, but for the reputation of the guys out there doing the actual work.

Oscar is thorough and fair! He is quick to reply, troubleshoot, and does very good, honest work…read more Oscar helped us with a mold issue last year and we haven't had any more issues since. Highly recommend!

Quick response. Very nice person. Came over, heard our concerns and checked for moisture with a…read moremoisture meter. We didn't need his services but he did provide some advice to help us with humidity. I pray we don't ever need a mold remediation but if we ever do I'll be sure to hire 3 step. Thanks for your help.

As the owner of Delta Drain and Pipe, I work closely with restoration companies on plumbing…read moreprojects that involve water damage, contaminated materials, and hazardous conditions. ARC Restoration has been an outstanding partner on every job we've worked on together. Their team is reliable, responsive, and always professional. When a project requires hazardous or contaminated material removal before plumbing repairs can begin, ARC handles the cleanup thoroughly and efficiently, allowing us to complete our work safely and on schedule. Nina, in particular, is an absolute pleasure to work with. She is knowledgeable, communicative, and always goes above and beyond to make sure projects run smoothly from start to finish. ARC's pricing is fair, their workmanship is excellent, and they consistently leave job sites clean and ready for the next phase of work. It's rare to find a company that delivers such dependable service every time. I highly recommend ARC Restoration to homeowners, property managers, and contractors looking for a restoration company they can trust. -- Mackenzie Joachim, OwnerDelta Drain and Pipe

Great Service! Water and mold damage at my mom's place. Nina was wonderful especially since I have…read moreher working on my mom's place while I'm two states away. Very responsive and has been a wealth of knowledge for other services I need. The work was done quickly and for less than the original quote. Issues with asbestos came up but they helped by putting me in touch with the right people to handle the issue. I'd highly recommend and if I had a problem in the future (hopefully not) I'd call ARC first.

I called Supraclean for a rushed estimate on our master bed/bath as there was a musty smell. I…read moreinquired on Sat for a Sunday estimate -- my floor tile guy was scheduled in a couple days and my family and I were moving in right after that -- no wiggle room time-wise. Sterling and Leonard were kind enough to come to Sonoma County on short notice for a FREE estimate! Sterling is a seasoned pro, and Leonard knows his stuff, too... L went under house in crawl space, then under house outside to view a new vapor barrier I had had installed and to check for possible water damage. Sterling used a device to test the moisture in exposed subfloor, and used other tools to determine a favorable outcome for us: there was no cause for alarm, no actively growing molds, the natural adobe earth often caused that musty smell, etc. He suggested I replace the carpet to help get rid of musty odor, and a couple days later they sent an estimate on using equipment to dehumidify, sanitize, etc. If we had had more time before the tile guy started, we would've hired them, but instead, since there was no health concern, we did some sanitizing ourselves and air filtering, and have made peace with the musty odor, always keeping a window open. I tipped them for their rushed response, for demystifying the musty odor, and for giving us peace of mind re: no harmful molds being present. Nice people, too. I read a few other reviews here for these guys and didn't realize they also do regular carpet cleaning. It may not be worth it for them to come this far just for carpet, but next time we need our rugs done, I'll see if they'll come out.

Sterling was incredible and this company deserves nothing less than 10-stars out of 5…read more We had initially tried to get SupraClean from the Bay Area location but was routed to the San Pablo SupraClean (this page) and I reached out and Sterling literally came out to us the next day and got a quote turned around in less than 24 hours. Compare this with another company on Yelp that strung me along (another 5-star reviewed mold remediation company) and still hasn't gotten back to me after they came out and never got a quote to me until I begged for one. Highly recommend this company and Sterling is just a fantastic individual. Straight to the point - quick and efficient and absolutely deserves a bonus check ASAP. All the individuals who came out on the job were professional, courteous and communicative. Cannot recommend them enough - this is as professional as it gets!! They don't have many reviews since most of their jobs are insurance claims - which makes sense now but they are the East Bay's hidden secret for all things needing restoration in your home.

After being ghosted by another local company who made an appointment with us on May 4th, I reached…read moreout to Premier Pro Restoration for help. They were quickly responsive and followed through as expected. And they were fast in delivering service, and cost less than the company that ghosted me, with greater professionalism. I intend to hire them for an additional project too. Excellent work, good communication and reliable.

I sent in a request on Yelp for water pentration into ceiling drywall in my living room after…read moreyesterday's rain storm. I received a message from Badi about 5-10 minutes later. He asked specific questions and asked if I also had photos. He was able to schedule an appointment with me the same day. He was very professional, took some readings with an ultrasound device to pinpoint the exact spot of the leak and even marked it on my ceiling with painters tape so my solar installer can come out and locate the source on the roof quickly. I would highly recommend Premier Pro Restoration! Thank you Badi!

I was helping a friend who was in need of a clean out of their apartment. I left a voice message…read moreafter hours and a text for this company and they called back promptly. My friend didn't end up using them due to the scope of the job, but the response time was great. The gentleman Travis who called me spent a good amount of time fact finding with me and explaining the type of service she would need and I appreciate that so much. So although she didn't end up using them, the customer service and response time were worth a review in my opinion.

My small basement had gathered a lot of old rodent droppings over decades, along with the usual…read moredirt and detritus. It seemed sensible to call on pros, with proper protection and also disinfecting capability. A little research came up with Remedy Restoration - and they knocked it out of the park. Almost instant response from GM Steven, detailed questions, then detailed comprehensive estimate, all within hours. They were here the next day. Greg and Jake did a stellar job, including some impromptu cleaning of the back deck! I chose to include a disinfecting wipedown of all the individual items stored in the basement - and removed for the cleaning - so now feel truly at ease about hygiene, (eliminated) hantavirus risk, etc. It was pricey, absolutely, but I won't have to do this again for ages, so well worth it. Thanks so much to the RR team!