Oh, I know, sir you don't set their prices. You just help them rob us. You sit at your desk. You're…read morelike OK. You can charge your people whatever you want and we're gonna charge you a fee so you and my HOA are both robbing me because I don't know what you're doing for me besides helping these people rob me. Great job. I'm letting the people know that wild creek is a joke , don't buy here and if Reno property managements names is attached to anything walk away. I wouldn't recommended supporting this business to anyone. Maybe working here ,bet you get alot and have no problem making your bills, I'm sure it easier when you're robbing people. and hey if you want a vacation you just let one of the HOAs know your raised your fee so now everybody else can help pay for your and your family vacation. What a scam.

This place is always under pressure and always gets the blame for things out of their control…read more The staff is actually very friendly and hard working. People are just full of hate.

Alicia took over managing our property a few months into our lease. She has been patient,…read moredetermined to help us out, and ensures our unit is up to standard, comfortable, and safe. She truly goes above and beyond for her tenants and will make sure things are handled in a timely manner (within her control that is). I appreciate her hard work and experience as a property manager.

I did business with Alicia for 9 years before she started Mountain Management and continue to do…read morebusiness with her. It is a blessing that I found her. She is very dependable and thorough, which when having a property manager is 100 % of the utmost importance! I honestly cannot speak more highly of her than wanting to give her 100+ gold stars.

This is the worst management company ever. Total crooks, didn't give back tenants rental deposit…read moreand put in worst tenants I've ever dealt with in 10 years. Total slumlord managers.

I posted this under Mynd on 3/17/2020…read more I had thought with the acquisition of Rentvest service and diligence would improve. Unfortunately, the company's prior relationship with the current tenants, I have been forced to ask on multiple occasions if the tenants paid rent. They were habitually late and only paid after I contacted Mr. Falls and he followed up. This month, they have not paid rent at all and per Nevada law the eviction notice should have been posted after seven days; it was not posted until the 12th. After I contacted Mr. Falls after receiving my owner's statement indicating no payment this month, he responded via email on March 13th that he "hoped" to have an update. In March 15th, I inquired as to the status. No response. This morning, I sent another email. No response. Since the company did not set in motion its contractual duties until March 12th, in the current climate the eviction may be suspended. I would steer clear of this company. Update today 3/18: Mr. Fells contacted me today via email. In essence, although Nevada law permits the commencement after 7 days, per Mr. Fells Mynd is a larger company and policies have changed. "... [W]e are not able to start eviction on the 6th of the month we send evictions to the process server on the 10th and the notices are posted shortly after." Again, my understanding of Nevada law is that the eviction process can begin 7 days after the tenant receives notice. In response, Mynd's policy extends this time period. Again, per Mr. Fells "I have no way of knowing if the car accident was true or not as proof of the accident would not interfere with the eviction (the most recent excuse for the nonpayment). With the notice . . . . .the lockout order cannot be requested until the 24th of March." This apparent unilateral extension to the time permitted by state law, seriously disadvantages the property owner especially in the current uncertain enviornment.

Welcome Home has managed many of my rental properties for several years and its extraordinary team…read moreleader and real estate broker, Erika Lamb, has helped me buy and sell homes as well. I could not be more satisfied with the company's services. What makes Welcome Home an exceptional property management company--and Erika a superlative broker--cannot be stated in a few words, so please bear with me. For starters, I've never known anyone to spend as much time keeping herself apprised of trends and laws that pertain to property management and the real estate market as Erika. She is forever surprising me with her knowledge of the legal rights of tenants, landlords and homeowners associations, which has saved me many headaches and a great deal of money. Likewise, Erika's bottomless knowledge of Reno's best painters, locksmiths, handymen, landscapers, electricians, plumbers, roofers, and other specialists has ensured that work performed on my properties was done right the first time, which has kept my costs down. Erika's certifications, lofty positions, and awards, which can be found on the "About Us" page, impressive as they are don't do her justice. They don't tell you, for example, that Erika is brilliant when it comes to telling you which tiles, paints, LVP flooring, light fixtures, carpeting, backsplashes, sinks, etc., should go into a new or remodeled home to meet the tastes and expectations of tenants as well as buyers. Based on her advice in these areas I was able to obtain a record-setting sales price for a condo I sold in a huge complex near Midtown (more on her strengths as a broker later). Because of that experience and others, I'm eager to get her design advice on a 4-bedroom house that will be my first rental property in Verdi when construction of it is completed in several months. I could write a short book on all of the ways Erika has helped me with my rental properties--and how she'd likely help you if you chose Welcome Home to manage your rentals. But I'll move on because Welcome Home is more than Erika. The company consists of an excellent staff that calls upon excellent independent contractors as the need arises. For instance, the importance of an expertly crafted lease cannot be overstated, and I'm thrilled to report that Welcome Home works with one of Reno's top lawyers to keep its leases in line with current laws and to protect its clients from new laws that favor tenants. Put another way, Welcome Home has got your back on legal matters. A great lease, as some of you no doubt know, can protect a landlord in 1,001 ways, so to speak, and Welcome Home's lease is decisively the best I've ever seen. I have inspected the work of every member of the Welcome Home team, including its contractors, and have been impressed by all of them. Whether it's the team member who scrutinizes lease applicants and puts excellent tenants in my properties, or the team member who inspects and videotapes the condition of my properties before and after a tenancy to ensure that I'm not charged for tenant-caused damage, or the team member who smartly responds to a tenant request for a repair, or the photographer and the Photoshop masters who make my properties look gorgeous online (and generate above-market rents), there isn't a single person at Welcome Home or among its contractors that I don't hold in high regard. On a personal note, Welcome Home gives me peace of mind that when I pass on, my wife won't be burdened with all of the work and hard decisions that our rental properties require. Welcome Home will continue to manage them, even to the extent of providing my wife with annual tax statements she will only need to mail to our accountant. Preparing such statements is something Welcome Home does for us now. It's included in their host of property management services. How wonderful is that! Welcome Home is not the first property management company that I've hired in Reno, but it will certainly be the last. I cannot imagine how a property manager could improve upon the services offered by Welcome Home, and I'm a ridiculously finicky person. Back to Erika Lamb as a real estate broker. I've been very fortunate. I've owned real estate in Panama, Costa Rica, Pasadena, Altadena, South Pasadena, San Francisco and Reno. In Reno, I've owned no fewer than a dozen houses, townhomes and condos. Before listing a property in each of the above-mentioned markets I spent many hours identifying some of their best real estate agents and/or brokers and I'd give none of them a grade below B+ in hindsight. That said, Erika stands head and shoulders above the rest as representative for the buyer or the seller. I'd love to include the many examples of why I think so highly of Erika as a broker--and I had written the examples--but to my dismay I just now discovered that Yelp limits the length of reviews posted here and I exceeded the limit by about 900 words. You may find the rest of my testimonial at Welcome Home's website.

Avoid This Property Management Company - Dishonest and Aggressive…read moreI would strongly advise against renting from this property management company. Our experience was incredibly frustrating and ultimately felt like we were being taken advantage of. We were charged $250 for a pipe repair without ever being contacted, consulted, or quoted for the work. When we tried to schedule a meeting to discuss the charge, they refused to meet, ignored our calls, and eventually threatened us with eviction unless we paid. We were forced to pay for something we had no opportunity to approve or dispute. When we moved out, we gave more than 30 days' notice, professionally cleaned the carpets and the home, and even touched up the walls. Despite this, they withheld $2,100 of our security deposit. Their breakdown included: * $300 for drywall repair (not previously mentioned or shown to us) * $1,100 for painting the entire house (even though we left it in great condition) * A charge to replace a lightbulb they falsely claimed was out * $260 for cleaning (even though we had the home professionally cleaned) Throughout the process, this company was unresponsive, evasive, and became aggressive when we questioned the charges. It was clear they had no intention of communicating fairly or ethically. They do not treat tenants with respect and seem to rely on intimidation and avoidance to force compliance. This company took advantage of us and treated us dishonestly. Renters, beware--they will take your money and ignore your concerns.

Unfortunately, this real estate transaction will go down as one of the worst if not the worst…read moreinteractions we have had with real estate agents. Mike Codman is untrustworthy and a liar. He tried going behind our backs to acquire a pool table he took upon himself to write into the deal without our knowledge with the intent to keep the item, poorly represented us throughout the deal and the kicker was not paying us monies he blatantly agreed to resulting in a small claims case which resulted in our favor as he is once again-A LIAR! Stay as far away as possible from this guy if you're looking for a smooth transparent transaction. His broker isn't any better as he backs his agents whether they are in the wrong or not.

We worked with Sally Small at Sierra Nevada Properties for both property management and our recent…read morehome purchase. Sally was always professional and organized, which helped make the home-buying process much less stressful. She connected us with helpful service providers, and we appreciated her recommendations. There was a lot of paperwork involved, and at times we felt a bit overwhelmed, but Sally was patient and explained everything thoroughly. Thanks to her guidance, we were able to close on our home a week early. Overall, we had a positive experience and would recommend Sally to others looking for a knowledgeable and supportive real estate agent.

management pretends that they care but I didn't have heat for a month. It took them a week to fix a…read moresimple busted laundry door and when I moved in the entire kitchen floor was burnt and scraped up and I was promised it was gonna be fixed and it took them six months and me creating an issue with them to remind them that they promised to before I moved in for them to fix it, and now there are roaches!!! 10 months living there and they make that my problem to where I have to take an entire day off to clear out all my property from all the walls and everything from the kitchen and everything from the bathroom so they can try to make it better, but I have to do that on my workday which they claim no responsibility or obligations for by the way and I miss work... they charge you for pest control garbage everything that they take away from you, including parking and the dumpsters. I can't even park my car because the dumpsters are always in front of my car when I'm trying to pull into my spot or pull out of my spot and none of the management Claims..... is always my fault

Kristen was so nice and polite, since I walked in the door. Answered all my questions and concerns…read more She is very professional.

We've rented for years, so we've worked with our share of property managers, and Joey is in a…read morecompletely different league. We rented a beautiful home in Somersett through SIGUA Property Management, and one of the best parts of the entire experience was working with Joey Vincent Pontillas. We also appreciated that our dogs were welcomed. They're part of our family, and it meant so much to be able to rent such a wonderful home without feeling like we had to apologize for having them. Any time something needed attention in the home, Joey was incredibly responsive. Whether it was a repair or a maintenance issue, he made sure someone was there as quickly as possible--often the same day or the very next day. We never felt ignored or like our concerns were put on the back burner. That level of responsiveness is rare, and it made us feel respected as renters. Toward the end of our lease, there was one disagreement that needed to be worked through. Joey handled it with professionalism, clear communication, and a level head. He kept everyone informed, treated both us and the homeowners with respect, and helped bring everything to a resolution that felt fair for everyone involved. What impressed us most is that he makes an incredibly demanding job look easy. We know that's not the case behind the scenes, but Joey's calm, responsive, and professional approach never wavered. He genuinely cares about doing the job well, and it shows. If you're looking for a rental or property management company in the Reno-Tahoe area--especially in Somersett--we highly recommend SIGUA Property Management. Joey is the kind of property manager who restores your faith in the profession. He's responsive, dependable, hardworking, and truly takes pride in his work. Thank you, Joey, for all of your hard work. We truly appreciate everything you did for us and wish you continued success.

I have worked with Mary Meeker with Sigua Property management for over 2 yrs. She is hands down the…read morebest realtor/property manager I have dealt with. She is kind, responsive, and treats her clients with respect and value. I cannot recommend her enough.

Needs to return calls and follow thru with promises. Or…read moreis too busy for new business.

John is an AMAZING realtor. He was so detail oriented, very patient with us being first time…read morehomeowners, and was always so available. We are so fortunate to have found the right realtor!!!

Very responsive company. They are very good at keeping you updated if any changes are made.read more

Whether Owner or Tenant - I emphatically suggest going with another agency at this time…read more Positives: They have a great app and online portal. Unfortunately everything else is subpar. I believe they were much better back in 2021, but have been on a downward spiral since then Negatives: Too many to name so I will be concise, not trust worthy, lack of ownership (which is surprising considering they are property managment), lack of transparency especially for owners (I have started to question if my dollars are being ripped off). TURN PROCESSES, these are their Achilles heal, as an owner its the most painful process to get them to streamline this experience, I would assume the same is true based on reading tenants experiences here. Tenants here are complaining of unclean homes at move in, and I am here as an owner to tell you all we paid for them to do it but it appears in some instances they perform lack luster jobs or don't hold the contractors accountable for quality of work. I think any company can improve over time if they listen to their clients and who they provide services to, at this time it seems like Mynd needs to go through a deep dive on improving their model, what they do really well in automation and tech, puts them out of reach with the actual service and assets they manage in my opinion

We interviewed a several realtors as part of our due diligence, but the moment we met Jack Cote, we…read moreknew we had found the right fit. We signed with him that same day, and it was one of the best decisions we made. Jack sold our home in just two days--and for over asking. From start to finish, he went above and beyond. Without us asking, he surprised us by dropping off 40 boxes, tape, and bubble wrap on our front porch that very night. We have to give a lot of the credit to Jack's top flight photography and drone team. They were outstanding and very instrumental in getting the number of eyeballs on our listing. We truly could not have asked for a better experience especially during such a stressful time for us. Jack made the whole process feel seamless, and we are incredibly grateful for his dedication and professionalism. We highly recommend Jack

We had a fantastic experience having Jack sell our house. He came to our first meeting fully…read moreprepared with a detailed packet with info on our home and comps, which immediately set the tone. He was honest, realistic, and upfront throughout the entire process--no fluff, just solid guidance. He seemed to be one step ahead at all times. On top of that, he's personable, patient, and so easy to work with. 100% best experience out of the few home sales we've been thru!