To owner of Reback: You should watch who you employee. Not sure if the owner sets the tone of the store, but could be. I am sure his founding parents would turn in the grave if they saw how the counter runs now and how certain good clients are treated and taken advantage of. I have bought here off and on for over 20 years for my rental houses. Granted I always had to show the counter what prices things really went for or they would hit me for full retail with a smile. They would work with you on price if they think your in the business. I Hit my boiling point last weekend and had to share. Must warn others. Cons- 1. No reason to go here unless your a sucker and want to over pay. Most Everything is marked up 30% to 200% higher than other places. 2. Almost everything they sell including cartridges, shower stems, values can be bought on amazon for half price with a full return policy. 3. I was sold 4 of the wrong parts. than hit for a 20% restocking fee. To top it off the little man behind the counter was taken in the back and told to hit me with a restocking fee by manager and did not even tell me he was going to do that consider I called and explained issue right away. He had no back bone to tell the truth to his manager. I was there there to spend another $1,000 on parts and over pay out of convenience. Never again. I should thank them for helping me save money. 4. There is a shaved head vulgar man behind the counter that thinks he knows everything has a attitude from hell. The way you know he is lying is his mouth is moving. You can't miss him. 5. If you don't know better they will over charge you on everything. If you question them they will make up one lie after another. Study them you will see the lies. 6. The shaved head ego man maybe named Henry sets the tone for the whole parts counter. Other employees seems to admire and bow to him. (not sure on name I had to get out of the store before I threw up after spending over $1,500 there in the last few weeks and having them hit me for restocking fee after selling me the wrong parts telling me they would work, and I called the next day to tell them the the parts were wrong and told them I would be returning them and order other parts from them. I had to give them the right part numbers. 7. I watched many elder woman getting taken advantage of while I was there. Each person unknowingly over paying for parts from toilet replacement kits to water filters. Watching all the smiles thinking they were being treated good while being taken advantage of. 8. Make no mistake you can save lots of time and money not going here. 9. If you have had a similar experience at this store please post your experience on yelp with 1 star and send a loud and clear message to the owner that they should not take advantage of more people and sell the wrong parts and then charge a restocking fee and over charge so much to unsuspecting clients. If you have already made a yelp review and agree with what I am saying please edit your review to one star. send a loud message. If I was the owner of REBAKS I would immediately get rid of this shaved head man. He is hurting your business. Set him free he probably does not like being there anyways do him a favor. Study him especially on Saturdays when main office is not going WOW he thinks this company is his private play ground or house. Just watch his feet up on the counter and how he chit chats with employees while customers are waiting. Pros- Have lot of items in stock and open on Saturdays. ************** Please edit your reviews to one star if you feel taken advantaged of by this company. It is only way to make a impact so they will make the needed changes******************* read more

Worst customer service won't help unless your a regular had me waiting for over and hour for a simple faucet

First time here; great place. I talked to Ray about my plumbing job at home -installing water and drain pipes for a washing machine. He's a plumber and helped me pick the items I needed. Reminds me of the old hardware stores a million years ago. read more

My designer sent me to Reback's and recommended that I speak to Henri, saying that she got a 25% discount of purchases. Henri was great... until he told me that I could purchase the items myself and still get my designer's discount. Well.... when I checked the Home Depot websit (others were less expensive) I found that I had paid about 20% more than their retail price. Also, sop is for Henri to tell my designer what I had chosen and have her order the products. So not only I was overcharged, but Henri blatantly tried to circumvent my designer, a loyal and frequent client. I was very embarassed as that was not my intention. There is a 25% restock fee so I guess I'm stuck. I'd give them one star, but the store is clean and well stocked. read more

Excellent customer service. Very helpful and patient explanation. John is outstanding.

I wish I could remember the name of the guy who helped me but he was really patient and helpful. I needed an aerator that I hadn't been able to find at at least 15 other places. He pulled out 2 boxes of spare aerators and helped me go through them. Then, he recommended and set me up with a couple other cleaning products and small parts that I needed. I left off one star because I did notice that 4 other people were waiting behind me and nobody acknowledged them or offered to help (a few other employees seemed to be doing computer orders and could have taken a minute to answer a quick question or two). read more

Oly at Rebacks saved me a bundle of money. He found the parts to repair my dripping Kohler bath faucet and suggested a great plumber who came the next day. I did not have to tear up a wall to replace the faucet. So cool! read more

This place has almost everything. The prices are a bit hi but they make up for it with service and the availability of hard to find parts. If you need a hard to find plumbing part go to Rebacks read more

Whoa, I liked this place a lot until they refused to handle one warranty item I had on a $3700 order. Had I not had the problem with the warranty item, I would have rated them much higher. Product selection is good so I recommend you visit to select products and then order online or elsewhere. This place makes a few extra bucks as a reseller but seems to have an attitude problem affecting their customer service. I noticed I am not alone with this experience, sadly. read more

Wow, is what I walked out saying, and NOT in a good way. So I walk around looking for what I need (2 water supply lines). I needed the lines fairly quickly so I didn't purchase them from where I usually do, online. After walking around aimlessly for 5 or so minutes I run into where the reps are standing around at the cashier. I patiently wait for the 3 reps to finish with there oh so funny jokes. After, we are all finished up with our laughs, the rep looks at me and says, what can I help you with. I Tell him I need 2 water supply lines, show him the fitting sizes, and he states, oh sorry we don't carry those, a lot of people ask about them, but we don't have them. (Really, a lot of people ask for them, and you're supposed to be a plumbing supply store, and you don't carry them) well heck, your ordering supply manger must be a genius!!! He then says, but I'll go in the back and take a look again, so I follow him and go to look, oh what a surprise, there is an empty box, and 1 left "new" (looked used and abused) and 1, well we both can agree, it's used. So the rep, then tells me you won't believe how much they are, and shows me the box that holds all the lines, which is empty, and says $49 on it, then continues to to tell me, $60 bucks. I say, oh ok, $60 for the box of 10 I'm thinking (no big deal the box has a tag on it that says $49). So we go to the front, and he tell me, so that will be $120.... WHAT!!!! You're kidding me, so this jack, thinks I'm going to pay 120 for 2 water lines, and they both look USED and beatup... Like I said, WOW is what I felt after leaving this place. The rep points at another guy, which either must be the owner or manager of the shop, who knows maybe even the supply ordering genius, and says he sets the price, u'll have to talk to him if you have a problem with the price.... Forget it, I won't even waste my breath. In the end, it feels like a bunch of monkeys running the place, I even thought to myself, next place I remodel I'll get some over priced faucets and vanities from here, but nope, won't buy a thing from this joke of a plumbing store. Do yourself a favor, there are a ridiculous amount of stores with better looking display, prices, variety, and service. read more

I called them up to ask if they had a product to remove rust from a nut and threaded stem. The nut was stuck. I wanted to reuse this faucet for my RV. The man on other end of phone started going off on RVs and how they did not work on RVs and who was my plumber! What does an RV or plumber have to do with removing a rusted nut? Kept on arguing about this, asking for my plumber's name. I do not have a plumber! After 5 mins of heated argument going nowhere, and this young man's arrogance and very poor sales training, I hung up. Enough. Hire nicer people not rude 20 yrs olds with issues. No factual information on products they carry to deal with rust issues, which is a #1 problem with plumbing. This is enough to rate them a zero on service and knowledge. read more

Don't go to this place. I bought a defective garbage disposal at this place. Took back and they refuse to exchange. I have the garbage disposal for two weeks and they're return policy is 30 days. A big lie. Very rude costumer service. They refuse to help with my problem. Avoid this business at all cost. read more

My senior parents purchases a faucet from them that allegedly has a lifetime guarantee. When the faucet failed they got nothing but the run around and a bunch of excuses about why the warranty was invalid. This is after my folks have done business with them for decades. Hmmmm read more

Customer service is about as bad as I've ever seen. They make me feel like they are doing me a favor by me shopping at their biz. Will never go back their. Even if I have to driver further somewhere else. read more

I was at this place, this morning. These guys have the attitude as if there the only plumbing store in town. Poor customer service. I was quoted $80 for a part. I left to go up the road to another plumbing store, same part $40 if you are shopping here you are paying way to much . Check price before you buy here. Never again for me. read more

Excellent service! They always offer help to save customers money and provide solutions, especially Henry.

Fixed a 36 year old low boy toilet with a $16 part. No plumber offered to do that. Only to sell me a new toilet. It's an old CASE fixture but now it shuts off and doesn't run on and on. The tenants are happy. I just wish I did it when my Mom was still alive. REBACK'S DOES IT AGAIN. read more

It has been a while since i had to find a replacement valve for my sink that I could not find elsewhere. Thinking back, i guess i was like the guy who found town with water after wandering in the desert for months. After all, i was searching for this part for months indeed, during after work hours (since I am not a professional plumber) So you can imagine how glad and thankful i was to finally find my part. Well, it has been 3-4 years since that initial visit and i am a different man, a different customer. Also, during that elapsed time, the internet search ability has grown exponentially. I can now actually find my part on line. In knowing this and having an alternate source, I decided to go for the sake of saving waiting on shipping time. Well, contrary to my precious experience, the customer service was not what i remember it to be. Also, the price increased 20%. So my little $40 valve is now $50. Next time i am getting it on line. There was no extra service to justify the high price. There was no research help necessary, as i took in the original packaging that i bought from them. Anyway, the way that i can justify their enormous price hike is to tell it like it was, and now to "tell it like it is"' read more

Total ripoff as they charge double retail & triple the price of online as I went back to return literally a minute after purchasing as I checked the price in their parking lot because I thought it was so expensive & they charged me a restocking fee saying I could have switched out the parts, cmon really!! You have been warned, buyer beware!! read more

Need a hole-in-the-wall plumbing place that has everything? Then this the place to go! They have all your hard-to-find plumbing parts from Price Pfister, etc and a very knowledgable staff. Yes, off the beaten path, but well worth the drive if you need specialty stuff.... read more

Great selection, the staff is very helpful. They have all of my plumbing parts, I'd rather shop here than at the Home Depot or Lowe's.

Have been here multiple times now. All sales staff I've had the pleasure to interface with have been exemplary. Good selection of finish plumbing items. A special shout out to Carlos. Knowledgeable and courteous. You have to appreciate the fact that they have inventory on items you have to wait many days for at other stores. Sink, excellent water filtering system, toilet, assorted plumbing stuff. Sent a friend by today with a laundry list of items for a new build. They were able to help her get it knocked out and done. Thank you Rebacks! read more

As the "fix-it" person in my household, I always choose Rebacks to help me solve plumbing issues. Recently, I found a very small mystery part floating in my toilet. Brought it to Rebacks and they found the replacement. Showed me how to install it, too. Very helpful. read more

these guys were great. knowledgeable , helpful and had the part i needed. i will recommend them. they have good service.

My Moen kitchen faucet does not work. I checked online and found the repair kit that I need. It is $2.98 at homedepot. But it takes a week for shipping. I could not wait and went to Rebacks. The salesman helped me to find the repair kit I need. It is a standard moen faucet repair kit with total about 10 plastic pieces. I was shocked when I was told the price. $36! The salesman said this is how it is and this is the local store price. Be prepared to pay much higher price than you think if you go to shop there read more

We had bought a faucet from Reback about 2 years ago and the guy who helped us was genuine and knew his stuff very well. Fast forward to this month when I returned wanting to support local business and twice the guys in the showroom were much less knowledgeable, a bit pushy and just wanted to make a sale. I had dropped my guard thinking retail price may be 10 to 20% more than online and unfortunately we were robbed. The same exact faucet online at Home Depot or Amazon was 60% cheaper!! Reback you are one greedy local store that deserves to lose to online stores. Plus they charge a ridiculous restocking fee of 25% for returns! Buyers beware! They may be good for small hard to find plumbing parts but under no circumstances will I ever return for big purchase. read more

Definitely worth a stop to see their products. Excellent bathroom hardware and renovation store! Hard to find items can be found here and the selection includes really high quality stuff. We initially purchased a really nice shower/tub fixture set with the help of Henri who was very knowledgeable and gave us a discount. We eventually had to return the items we purchased due to some problems with our contractor (not Reback's problem of course) and since the items were not special order items, they were happy to refund us without a restocking fee, which was really nice of them since they spent a lot of time looking for the stuff we wanted in the first place. Anyway, if you're looking to renovate your bathroom, they have new tubs, toilets, etc. - everything you need is here! Ask for Henri. read more

RUDE, RUDE, RUDE. I was referred here by Ace Hardware for a faucet aerator. I brought in the faucet attachment, the guy looked at it, said nope, and handed it back to me. I asked what he meant. He said can't do it. No, here are some ideas, I'm sorry I can't help, nothing. I did a boatload of business with them back in 1981 when I did a major home remodel. This is the first and last time I will be back. read more

11:30 on a Tuesday. I just don't have an hour to wait in line to get help. Please hire more help or at least acknowledge to the contractors and others waiting around that you will get to them as soon as possible. read more

We have a historical (1920's) home in Downtown Torrance and although we've updated the bathroom faucets, etc., they're still 15-20 years old. The faucets have separate hot and cold water handles and each leaked under the handles and needed new stems. The cheap ones from Lowe's fit but leaked. I then took mine to Reback's. They have parts for just about everything. They hooked me up with the original manufacturer's stems for my faucet handles, along with the plastic washers and big nuts that went under the faucet "bell" style housings. They also have lots of new faucets, sinks, tubs, etc. there. It's an easy drive from Downtown Torrance, up Western to around 136th Street. read more

What a unique experience-- I walked in after unsuccessfully searching for replacement faucet handles all over Long Beach area, and Ray looked at the parts and said, without looking anything up, "American Standard, Cadet-- discontinued about 10 years ago". Wow, everybody else tried fitting to forms and came up with all wrong guesses. Ray hit it on the head by sight. And he helped me put together an adapter and available handles that fit and were a reasonable price. He even ground down a screw that would not fit. What classy service. And they carry everything, and have tubs of old replacement parts, so if you can't find it anywhere else, come here. read more

I called up and ordered a tub from Alex. He told me that the delivery to the vacant rental property would be between 8:00 and 10:00 and it was impossible for them to call me when they were on their way so I wouldn't have to wait there for two hours (since I only live 3 minutes away). So I decided to have my handyman meet them instead. When the driver got there he left the tub on the sidewalk and refused to bring it upstairs. read more

Thanks Ollie and Chris for trouble shooting solution to my water filter faucet problems! It works great now. Happy New Year!

Good old fashioned, helpful place; as opposed to most HD type stores. This rating would be higher, but note the whopping 25% restocking fee.

Most of the time, Reback's has the answer to most plumbing problems. They're very helpful, except today. I was looking for an American Standard faucet stem after having no luck at Home Depot. I walk up to the counter where a man behind the counter asks if I needed help. I show him the part, but wouldn't take a look at it until I came around and placed it on the smallish counter where another customer was also occupying. I reached around and placed the stem on the counter, and he asks how many do I need. I said 4, and he smirks and says they're $45.00 each. I was waiting for the punch line, but it was no joke. Then he says that's what you get for buying a piece of shit. I never walked out of a place with so much disdain... read more

My plumber sent me to Reback's to find a quality faucet for my bathroom. The guys at Reback's were very nice, super knowledgeable and taught me a bit about the different kinds of faucets. The prices are a bit high, but the service and the products are high quality. I'll be going back to find and purchase a kitchen faucet soon. read more