I should be doing a million other things, but I had to make writing this review a priority to let the Red Lobster franchise owner and others know about our horrible experience. I had ordered a family meal and an additional appetizer (for pick-up). I placed our order in the Red Lobster app for pickup later in the evening as we wanted to have a special dinner with our family. Our scheduled time was 6:30 pm. My husband goes into the Red Lobster, the hostess was sitting in the lobby, laughing and playing on her phone. My husband arrived to the bar area at 6:26, a few minutes prior to the scheduled time. He didn't receive our food until 6:45. There was literally nobody at the bar area except one person: Max. Max finally greeted my husband, after 11 minutes, and got his food. He handed it over to him in the big paper brown bags that RL uses for to-go orders. My husband looked in the bag because the outside was wet and soaked. Max had given him a bag with a container of shrimp scampi that wasn't closed and leaked liquid in the bag. My husband closed the container- and then took everything out and cleaned off the spilled buttery liquid from various containers in the bag. Max gave him a new bag for him to put the containers in. No apologies. No effort to help. No care. As my husband finaally arrived with the food he explained why I had to wait over 15 minutes for an order was proactively placed for a scheduled pick up time. I decided to call Red Lobster myself because surely the manager should know of the lack of quality control and service. No expectations- just wanting to share as a growth opportunity. Well, the girl that answered the phone was laughing as she answered, and I told her I'd like to speak with a manager. I had my phone on speakerphone so my husband could hear. The girl thensaid, the general manager? I said yes, sure. After a few minutes, the manager says hello. I asked his name, and he said, "Max". M-A-X". That was a little awkward to me. (Meanwhile, my husband's jaw dropped and mouthed-" that is him...that's who literally gave me a soaked bag". Max, is the general manager! During the conversation, Max was rude and lacked empathy. He didn't apologize AT ALL. He said, "Well, I gave him a new bag". I told him the food wasn't even ready at the scheduled time- he said it had been sitting on the lamp for 11 minutes.. I asked then why didn't you greet and give it to my husband? There was no other customers there! Max just didn't care. He was checked out. Moving on- when we got home, the family size scampi had little to no butter (as it was obviously all spilled out). The cocktail sauce was all spilled over the outside container. There was no butter, no sour cream for our family baked potatoes. The food was cold. This was a total waste of over $100 something dollars we spent. Waste of money. Waste of time. Waste, waste, waste. Red Lobster- I truly hope you get this message. I told Max I was going to contact the owner- He was like.."ok"... He does not care about the well-being of your business. I understand that maybe Max had a bad day. Maybe he was at the bar because someone called out. Who knows. We understand things happen. We are pretty reasonable folks. But the way we were treated is truly despicable. I don't expect much from Red Lobster. I think we can all say the consumers are aware of the struggles Red Lobster has with quality and service. Well, I believed the new CEO had been doing a wonderful job in fixing those problems. But here we are, Fredericksburg, Virginia....still not caring. Not caring about the franchise, the company. They just don't care. Well, at this point, I don't either. I won't be returning. I will spend our hard-earned money somewhere else. Oh, let me also mention this- I did not include a tip on my pre-paid purchase. We tip cash after checking our order and based on the service. Well, no tip lost here. Thanks for that? read more

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This Red Lobster in Fredericksburg is absolutely disgusting. [[HIGHLIGHT]]The moment I walked in, I was hit with the smell of urine mixed with old train station air.[[ENDHIGHLIGHT]] Not exactly the kind of "welcome" you expect when you're about to eat seafood. The hostess looked miserable and uninterested, which matched the atmosphere perfectly. [[HIGHLIGHT]]I went to use the restroom by the entrance, and it was filthy with paper towels all over the floor, a foul smell, and no sign of basic cleaning.[[ENDHIGHLIGHT]] To make matters worse, this was right next to the lobster tanks and the front entrance. I sat at my table for five minutes with no service at all. Not even a "hello." At that point, I had seen and smelled enough. [[HIGHLIGHT]]Walking out, the stench by the doors was even stronger than when I came in.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This place is unsanitary, unwelcoming, and downright gross.[[ENDHIGHLIGHT]] If you value cleanliness and basic customer service, avoid this location. This actually turned me off to going to another Red Lobster for a while. read more

Waited 20 minutes for drinks and 45 minutes for food. The food was mid. But the waiter was nice.

Very nasty food and a very dirty. [[HIGHLIGHT]]Table and dining area were not clean, and the entire area smelled of mold and mildew.[[ENDHIGHLIGHT]] Service was not good with the bartender waiting tables and he almost dropped the entrees on the floor. Not worth $78.00. read more

I still enjoy Red Lobster. Over the years, fancier places have popped up, but It was a treat to get it when I was growing up, and I still like it. Every so often, I crave those Walts shrimp and a cheddar bay biscuit. My sister and I stopped in to the Fredericksburg location for lunch today, and they did not disappoint. I got the shrimp scampi, fried shrimp, salmon, and main lobster tail. Everything was prepared well. The food was tasty, and the service was fast. The restaurant is a good size and looks decent inside. 4 Stars read more

Red Lobster - Ultimate Feast - Seafood Near Me - Fredericksburg, Virginia

Worse dining experience I have had in a long time 1. Took an hour to get our food. 2. Fish was overcooked 3. My salad and wife's side dish was not served until after we finished the entree. 4. Bill had a drink added that we never ordered/got. 5. [[HIGHLIGHT]]Two of 3 stalls in woman's restroom and one of two faucets in men's room were out of order.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I am deeply disappointed with the food and atmosphere of the establishment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It had an unpleasant moldy odor, and the food flavors were lacking.[[ENDHIGHLIGHT]] The seafood boil was excessively priced and served in a minuscule portion. I will not be returning to this establishment in the future. read more

[[HIGHLIGHT]]At the front silverware is being placed on hostess booth to fold(unsanitary).[[ENDHIGHLIGHT]] A lot of products were out. We were sitting at the back of the restaurant. Waitress about the food she wasn't to answer questions about the menu. The boil was over cooked and not seasoned and no waste bucket was given for the boil. read more

Red Lobster - The Marina Bowl is flavorless and messy filled with a bag full of butter. Less butter more seasoning high cholesterol don't get!! - Seafood Near Me - Fredericksburg, Virginia

I do not recommend at all! [[HIGHLIGHT]]The lobster tank in the lobby was dirty with no lobster in it at all.[[ENDHIGHLIGHT]] When we ordered our food they served someone before us that came after. They kept forgetting our table was here and served us after an hour and thirty minutes. Food was not good at all, our lobster tail was undercooked and our requests were not met. [[HIGHLIGHT]]Lighting was dark and gloomy[[ENDHIGHLIGHT]] m. So if you want a bad experience come here to test the limits. read more

We had a bad experience a few weeks ago and walked out without being seen. I spoke with Max the Manager and he offered for me to try them again. Went back tonight and he remembered. Service was great, food was tasty. Max I appreciate you having us taken care of tonight. Will definitely come again read more

Came here few weeks back for dinner with my husband . Took a while to be greeted and seated . once we sat, it took a few more minutes for our waitress to come by . It wasn't too busy so I don't know what the hold up was about . Let's talk about the food . I ordered steak , which wasn't like me but I was curious to see how good their steak was . it was a let down . I asked for medium rare and it came out nearly well done . husband got sea food which was decent. the drinks weren't bad either. The 3 stars was for his course and the waitress was apologetic . read more

Hate to give this even 1 star but it won't publish without one. This is not a ding against our waitress - she was doing the job of 3 people tonight - this is a major management issue. Arrived @ 5ish. Noone at front kiosk to greet us. Waited a few minutes - noone cake so husband went looking - finally someone came and seated us. We were immediately informed by our waitress that they were short handed and that she was waiting tables, manning the bar and runnings tabs. The only other waitress was 'in training ' and could not help. Placed our drink order and those came out quickly along with the biscuits. Our salad and soup followed close behind but every table that was put in this waitresses assigned area, got the same explanation - please be patient, I'm the only one here and I'm doing 3 jobs. We waited a long time for our main meal and then we were given the wrong meal. Thankfully we recognized the error immediately and nothing had been touched and the waitress took the food and delivered it to the correct table. We waited about 10 minutes more and when we finally got the meal, we were told they were out of mashed potatoes so husband was given a baked potato(without asking first if this was ok with husband). This location needs some MAJOR new management. Never saw a manager tonight - 1 other waitress finally came on board but that was completely ridiculous to have 1 person running all over the restaurant doing multiple jobs. [[HIGHLIGHT]]AND if this weren't bad enough, she told the table behind us that they had no dishwasher tonight either so imagine all of those dirty dishes just piling up in the back while food was going rotten.[[ENDHIGHLIGHT]] We certainly won't be back - Bonefish and Red Crab will be our go to places going forward. Don't waste your $....or your time dining at Red Lobster read more

Me and family went for my birthday A party of 4, the service was terrible and food was sub par. Totally ruined the day, they offered $50 as compensation read more

OMG, serves here is so bad. 56 minutes without a drink. [[HIGHLIGHT]]Plates are dirty, had to ask for a folk.[[ENDHIGHLIGHT]] I have never received horrible service like this. Hour 20 minutes still nothing. read more

Red Lobster - Lobster bisque - Seafood Near Me - Fredericksburg, Virginia

Bad experience and bad service food took forever to get to us. The food wasn't that bad.

We were immediately seated once we arrived. [[HIGHLIGHT]]It was not crowded at all.[[ENDHIGHLIGHT]] We ordered and got our drinks quickly with no issue. However it took an hour for us to receive our main entrees. Our waitress said they only had one cook working initially and that the second cook was just coming into work. The food was definitely not worth the wait. The seafood boil was bland and tasteless. The mashed potatoes were cold. The only thing decent about the meal were the appetizers. Highly disappointed. [[HIGHLIGHT]]Also, the entrance of the restaurant when you first walk in could stand some cleaning and sprucing up.[[ENDHIGHLIGHT]] read more

We had to leave empty handed. We waited over 2 hours tonight (party of 4, 2 being young children) for our 4 entrees. We never got one. We got our drinks and a few biscuits. I watched my waitress run back and forth between tables, so she was at no fault. But, the kitchen definitely needs to get it together. [[HIGHLIGHT]]The restaurant was no where close to being full.[[ENDHIGHLIGHT]] read more

Greatest experience I've had in a while. Food was hot and delicious. Server was knowledgeable and effiecient. 5 stars. read more

Red Lobster - My father and I out on the tiwn - Seafood Near Me - Fredericksburg, Virginia

Had to wait a few minutes to get seated even though it was fairly empty because the front desk attendant was outside smoking. The waitress was very upbeat which was a plus. While ordering our food we asked about a drink special they had which was the 2 for $8 margaritas. The waitress pointed us to another drink which was more expensive just for one. Upon receiving our bill, we were charged $10.49 each drink including the glass which we didn't ask for. It was just assumed we wanted extra glassware in our house. To refund the glasses we were told that they would have to recharge our credit card for the entire bill minus the glasses. Something which I didn't want to do. I asked if they could give a gift card for the difference and was told no they couldn't accommodate us that way. I have been to this Red Lobster prior under a different manager and have gotten accommodations upon receiving a wrong check or order. I won't be going back there read more

My son ordered me dinner from Red Lobster to be delivered to me for my mom and me because he couldn't visit! it took two hours to get here everything is in cup and different containers! Plating is very important to me because I want my food to look like the picture! The stuffed mushrooms were missing. I know it's Mother's Day and they were busy , but that doesn't mean you do a crap job on someone's order. Do better. If I was at the restaurant would I have had to wait two hours for my order? read more

I've been to a few Red Lobster's in my time. We've been here a couple of times dining in, and have ordered pick up on another occasion. This Red Lobster isn't the cleanest Red Lobster I've been to. I never have to wait to be seated though, so that's a plus. We had initially went into AM Seafood. We actually prefer them overall to Red Lobster, but they wanted a lot more for their crab legs and were giving a lot less food. We found that Red Lobster gives more food and variety for the cost, so Red Lobster it was. This last visit, my husband and I were seated in the back. And about 10 minutes later, someone finally came to the table to get our drink orders. They weren't super busy, but it almost appeared that staff were confused on who was taking care of us. The initial table that they wanted to seat us at, was next to a family with very small babies. My baby days are long over, and if there is available seating away from children, I much prefer that when dining out. Nothing against babies or children, I adore my grandchildren, but I prefer a more quiet, romantic atmosphere if at all possible. The table location was perfect. It was next to a window and it started raining while we were there. It was a great dining experience once we were getting waited on. Our waitress got our drink orders and food orders all at the same time since we had waited so long just for her to approach us. We were splitting dinner and ordered the snow crab legs with a side of coconut shrimp and a side of sea scallops, a baked potato and a side salad. They brought us out the complimentary cheddar biscuits, and there was more than enough food for the two of us. Everything was delicious! The waitress had initially forgot the salad. Then forgot the coconut shrimp, so she comped part of our bill for the mishaps, which we greatly appreciated. Otherwise, she was friendly, but seemed overwhelmed. Nevertheless, we will continue to frequent this Red Lobster. read more

Red Lobster - Cheddar biscuits - Seafood Near Me - Fredericksburg, Virginia

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Imagine being in a hospital for 3 weeks and desperately wanting some seafood. My wish was granted and a Mariner's Boil was delivered to my hospital room. The food delivered to me is the stuff that nightmares are made of and easily in the top ten of worst dishes ever made and consumed. Jim Jones' last supper of koolaid and poisonous snacks sounds slightly more appealing and at a minimum was at least more creative than the Red Lobster seafood boil. Did I mention that this bag of audacity from what may have been my last supper was $53 per bag? I demand satisfaction and would like to challenge the CEO of Red Lobster to a duel over the grossly over estimated worth of this bag. I have eaten better MREs in the field and have seen more visually appealing displays on high school cafeteria trays, hell prison might serve a better product. I received a $53 bag of grease, regret, and questionable quantities of poorly seasoned ill prepared sea critters that died in vain. Red Lobster should include a complimentary hefty bag for easy and convenient immediate disposal of the seafood boil as well as a visa gift card to be used for the purchase of a gas station sandwich, TUMS and a co-pay at your next cardiology appointment. I hope this helps! read more

[[HIGHLIGHT]]They had no ac there were flies everywhere and they gave me shrimp that was breaded and the shrimp was raw.[[ENDHIGHLIGHT]] This is my first time going to red lobsters in over 10 years and I see why I stopped going not very pleased with the company. I will never go back there again. The way it was really nice. I felt bad for him because he was working in a place that was so hot and they had no AC and it wasn't his fault. That's the food did not taste that good read more

Our family celebrated a birthday at this restaurant on Saturday. There were about 30 of us and another party was there with just as many people. The service was phenomenal!! We were never left unattended. The servers were prompt and attentive without being worrisome. The food was excellent! The manager is to be commended for her organization and training such a wonderful staff. Kudos!! read more

Served me rotten lobster tail a the manager said sorry we can't tell as they come in frozen and still charged me for it offered me another one but after bitting into a rotten lobster lost my appetite could not even finish my 50 dollar dinner and no compensation was offered read more

Greeted and seated as soon as we walked in the door. Order 3 for $20 deal. Shrimp Linguine (2 orders) and fried butterfly shrimp and grilled lobster and shrimp meal. Our server was excellent. He asked us if we needed anything often which I like. The only problem was that we waited at least 1 hour or so for food to come out! Just ridiculous. Having to control and keep a 2 year old occupied was hard. Wait was too long! Food was not bad it was just okay. I feel like Red Lobsters food quality is not as great as it used to be. read more

Red Lobster - Pick 3 for $20. Shrimp Linguine and fried bay shrimps - Seafood Near Me - Fredericksburg, Virginia

You have to go early, no later than 5-6 pm to get great service... its endless shrimp now so that really is a bummer with service and having to wait. But we went the other night and it was perfect! Got the kids meal in early and had warm crab legs i always wait to put in an extra 1/2 lbs crab legs so i can eat them all warm Nothing better than getting to take some cheddar bay biscuits home too read more

Very relaxed, not usually busy at this location. We've always been seated quickly, with at most a 20 minute wait. I often feel bad for it server because we go as a large group, and they always seem to take care of us. This is typical red lobster food; we come for the biscuits and the bison style teas! read more

I always enjoy the food. The staff is always pleasant. Whenever I order on line or a To Go and pick up my order, an item is ALWAYS missing!. Sometimes I notice it before I get too far away from the restaurant, so I go back. However it's not good when you arrive at your destination. ready yo eat and everything you paid for is not there. It's very disappointing. When I called to report my disappointment the manager offered a credit I could use in the future. I pray this location does not close! read more

I ordered the Endless Shrimp, and I ordered, as one of my choices, the Alfrado Shrimp. Being I had pasta with it, I asked for a spoon. It took almost 10 minutes to get one. The waitress never asked if I wanted another iced tea, even with my glass being empty of tea. During our dinner, she never asked if there was anything we wanted. I felt the waitress lack of proper attention to us, which was uncalled for as the restaurant was not busy. I really liked the shrimp, but I normally do not go to a mainly fish restaurant, so I don't think I will return. read more

I placed the order online curbside. Service said my order would be ready at 12:31. I'm sitting in my car it is 1245. I had to get out my car cause now it's not curbside service. it me picking up but I asked for curbside service online Going inside my order is not ready. No one at the bar so I had to wait till someone comes over. That's another 10 minutes then when I did get a chance to speak to someone the young lady had attitude mind I left a tip online this is the slowest restaurant in Fredericksburg even with curbside service, because you're not getting curbside service and expect to get a attitude and you did everything correct read more

For the service that was given at red lobster needs a lot of work, the food was cold and the server only checked on us one time and when we finished eating. My family and I was waiting for the past 10 minutes while our server was talking with his co-workers it wasn't even busy at all there was only 4-5 people I saw that night at different tables so sorry not sorry. P.S. the server was nice but didn't feel like I had much help read more

When I was first seated, the area I was in (in front of the bar but not at the bar) had a really off putting smell. Almost like a sink was backed up or maybe something wrong with the plumbing. It wasn't an extreme smell but there overall. I had a very nice waitress who moved me to a different section which had a much better smell and environment. The food was okay. I wasn't expecting the freshest seafood out there but I do prefer everything to not be slathered in salted butter. Eventually, everything on the plate started to taste the same. (I got the steak and lobster tail with seasoned broccoli and a side of fries) Also, after receiving my to go containers after dining, I was given two containers, which I used both. But wasn't given a bag to put them in. Granted, it wasn't hard to carry, just usually something most places give you when carrying more than one container. read more