I visited this location twice in one week; both times I was unable to make it to the food part. On the first visit, we were seated and it took about 15 minutes for someone to acknowledge us and come to the table. Once the waiter arrived he told us the food items we wanted, we could not order because it was 8:20. Mind you, the restaurant closes at 9. So we left. Decided to give this another shot and arrived this time at 7:30. After being seated for about 15 minutes and no one coming to the table, my bf flagged down the hostess who said she would grab our waiter. After waiting a few minutes, the waitress finally came over and we realized this was the same waiter that walked by our table several times without even a simple "I'll be with you guys in a moment." Needless to say we left. Went next door to a different restaurant, and were seated, greeted, and served with 10 minutes of being there. This Red Lobster location should close for a few days, and retrain the entire staff, as they were not busy, it wasn't crowded either time, and the service we received deserved no stars. read more

I was taking my wife out for a Sunday lunch and we decided to go to Red Lobster in Goodyear. We called ahead to see if there was a wait and there was non so we went, only to find a waitress who didn't know what was in the drinks and was very snippy and short with us. We ordered 2 triple berry sangrias and were still desiring on the food. The waitress came back with the wrong sangria drink and was rude. We came to the decision that we would pay for our drinks and leave. Needless to say this is the third time we have had poor service or the food was not up to Red Lobster standards. Our bills at Red Lobster usually range between 150 to 250 in price at least once a month if not more, this restaurant is now off our list. From now on we will go elsewhere. Very disappointed. I. McKinney read more

Redlobster needs to stop using COVID as an excuse for very poor customer service. We came in on a MONDAY at 7pm. Party of 4, and the wait was 50 minutes!!! No one was there! Just a few parties of 2-4 like us. They are just lazy, and do not want to work hard to get a table ready. Besides there being plenty of tables available. Why are they still closing tables if AZ Gov. said restaurants can be at full capacity? It's up to each restaurant? Therefore, it is Redlobster that just does NOT want any customers. (Once seated, server was excellent) read more

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Wonderful food & drinks + excellent waiter (Jason C) = a great time! We went in tonight to celebrate and celebrate we did. Thank you Red Lobster, for living up to our idea of a special date night. Recommending to everyone read more

Red Lobster - Seafood Near Me - Goodyear, Arizona

The parking lot was empty and that should have let us know how the inside was going to be. We sat in the bar area and the fruit flies were so bad it made me sick to my stomach. The children yes children we're too busy hanging out in the corner talking about their drinking habits and what they did on the weekend. The food was just as bad. Steak, scallops wrapped in bacon, and baked potato were cold. Salad was made sometime this morning and had been sitting in the cooler all day. read more

Red Lobster tried to make it right and we gave it another go tonight. I fully anticipated giving a better review tonight, that our last visit was a one off. I was wrong. So we joined the waitlist at 6:40 which said they were seating now. We arrived at 6:55 and checked in, my husband was told it would be an hour. I'm no it sure the point of the waitlist then and the hostess told my husband their systems really don't connect to anything. My husband was beyond annoyed as this was our make- up dinner attempt and there was no way he was waiting another hour. None the less he needed to be home to do some work and couldn't be gone that long and the baby was not going to last the wait. We drove home and I dropped him and the baby off and my other two kids who had their hearts set on shrimp for dinner headed back. I then also waitlisted in case a smaller party could be sat earlier the website said 20 minute wait.. When I arrived back we checked in said I put another one in for the smaller party and I was told it would be 20 minutes longer. We waited inside. Walk-ins were given the same time so again not sure the reason for the waitlist. At 8:00 we got the text that our first check in party was ready so I went up to the stand. The hostess and who I thought was maybe the manager were there and seemed confused that my group was smaller, again I explained we lost two members. I inquired about the waitlist again and the gentleman also said the system isn't connected to anything, asked what app I was using.. grub hub, etc not sure what he meant as it wasn't an order, I said no Red Lobster .com. I'm not sure how they don't even know their own process. I even stated we were back to try again after a bad experience. All I got is a "I guess it's not going well" from the gentleman I thought was the manager. We were seated. 8-10 minutes later finally had a waitress come over. Kids order lemonade, nope they are out. We finally get our order in at probably 8:15. I will say at least the waitress Samantha was great. She came back after our order was in to ask what additional shrimp I'd want for the endless shrimp as the kitchen was doing last call, since they close at 8:30. Of course because the night was going so well one of my toddlers suddenly had a stomach ache and some urgent bathroom trips. We got up to go to the bathroom (now I have to drag both toddlers because dad was at home) and the hostess was now cleaning the bathroom and didn't want us to enter. I said well he has a poop emergency. She still didn't want to enter, but I just walked in and took him to a stall. I don't know what else she'd want me to do. We came back to our food. All looked good except my daughter's grilled shrimp looked charred. I'd think they would recognize that was a bit much for a kids meal, but she did eat it. My son still didn't feel good so we cut it short, again the waitress was great at getting me take out containers so we could make a dash. All in all I can not see us visiting this location again. I'd probably rule out any Red Lobster except my kids love shrimp so much and I've been going to Red Lobster since I was a kid. read more

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Worst red lobster I'be ever been, food took 2 hrs to come, and when it came cold cold. And our server Lacey sorry but didn't even brought napkins. Never ever coming back here read more

Red Lobster - Seafood Near Me - Goodyear, Arizona

Well, visiting my Sis with her two little munchkins.. it is very hard for her to get out and have dinner... We stopped in here, because usually you can expect a pretty consistent experience with this chain which also includes Olive Gardens (you wondered why you always see them together, huh?) anyway, where to begin.. with the good.. it was clean and the food was consistent... The service? Not so much.. first of all, the entire place was pretty empty because we arrived at an odd hour and yet the hostess sat us - THE PEOPLE WITH THE THREE YEAR OLD AND THE BABY! next to other people.. and seem to sit all the people close to the kitchen entrance!!! #1, if you have room, seat the people with the kids and babies (even if it is me) AWAY from other patrons.. they also gave us a booth for four and put the hammock for the baby seat in the aisle, so everyone kept bumping the baby! OMG, I was so mad! If anyone from RL reads this, please train your employees to seat properly... THINK PEOPLE! #2, if you can help it, don't sit all the people or any of the people near the kitchen door.. those tables are for last minute guests or over flow when a place is too crowded! WHY would you put everyone there... The waitress was nice, but she checked on us about every 2 minutes... there IS such a thing as over doing it... give us some privacy and let us talk... geesh! Not the best experience I have had for sure.... read more

We haven't eaten here in at least two years, since I try to avoid chains, but this ended up being our best option on a Friday soon after the 11am opening. Service was excellent from door to table to out again. Very attentive and pleasant. I ordered the shrimp skewer meal from the lunch menu. The price was good and the shrimp were delicious. The broccoli was perfectly done--so many restaurants can't do crisp broccoli--but I really wish there had been more of it. I was trying to eat healthy so I couldn't have much of the rice pilaf, and veggies would have made it a more filling meal. My husband did the choose-your-own lunch and had a shrimp skewer and shrimp scampi. Both were excellent, and he was likewise pleased that "they knew how to do broccoli." He also had all of the Cheddar Bay biscuits, which he loved as always. I was pleased that they had a lot of healthier options on their lunch menu. I think I would be more inclined to return here, knowing that--plus we always have great service at the Goodyear location. read more

This was my second go at the all you can eat shrimp event Red Lobster has. I've heard that this is the servers least favorite time as it's a pain in the butt going back and forth. From the way our server presented herself you would've never known. She was incredibly friendly. I wish I could recall her name to give her kudos. Another friendly woman that greeted us at the door also let my kiddo pet one of the lobsters in the tank. I thought that was pretty cool. Over all my experience her was great! read more

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Food was average ( I had fish and chips , but I got much more breading then fish ) silverware was dirty - I picked up 3 different sets and I ended up polishing it myself - Prosecco was not the best one and glass not polished. There was no nice music in the bar - dining area is very dark that's why we decided to sit at the bar - our waitress was nice though. Overall dining experience was not the greatest and I am not looking forward to go there soon. read more

Red Lobster - Seafood Near Me - Goodyear, Arizona

We came in last night to celebrate and birthday. Our waiters name was Matt. He did amazing he kept drinks filled gave is everything we asked for and was a good sport our whole visit. The food was amazing . read more

Valentine's dinner with my sweetheart. Bothe the food and service here are consistently "good." My only complaint tonight was the wine list... They only had one #red wine. read more

Don't bother using open table for a reservation. We waited 40 mins after our reservation and they took so many people before us and the girl just kept saying she doesn't control who is next. Manager told us we were next then about 7 more couples got seated. They do not use the "priority seating from open table! We left! read more

Don't come here waited 50 minutes for food and never got my sides tea taste like a cigarette butt as well and no salads before dinner were brought out and waiter only came by twice ask for manager but never saw them read more

Absolutely appalling service waited 30 min to be seated we even looked at the Menu beforehand so when we were seated we already could order. We ordered and it took 45 min to get the food and our server came and told us the kitchen was backed up? Tons of empty tables all around us when we asked to speak to manager the server melody came by to tell us that it wasn't her fault for the wait and that the manager would be out later? Wtf when I ask for a Manager I expect one to come out ? Ten min later she comes out and tells me that she's sorry for the wait but that her kitchen it very understaffed ??? How is this my problem? And they were still seating people she went on to say that that's why they stopped seating because lack of kitchen staff? Again not my problem I came to have dinner with my mom and brother and between the three of us I paid $34 on mine and he paid $16 so I can be told that you basically have no one to make my food? That's horrible service it's just flat out horrible. I finally get my food and when I got my bill - mind you the manager said I would see an adjustment for my inconvenience I had none!!!!!! Talk about insult to injury! I tell the server and she gets an attitude saying what kind of adjustment and to keep in mind it's not her fault they are understaffed. So almost $50 meal with a $7 adjustment on one bill and a $4 adjustment on my brothers. If you have no staff CLOSE your restaurant or call people to come in! People around me also inquired about their meals and all we kept hearing was we are sorry. Disappointed with the experience and the fact I was told there was almost no one there to cook my $50 meal!!!!!!!! Telling people you have no kitchen staff to make the food is not good business read more

Had such a great experience at this location tonight, not that we don't every time we come here, but tonight our waitress Sasha was exceptional. From the second we sat down, to the second we left, she was on top of it, making sure we were taken care of. I ordered a custom flavored tea which I do not like to be sweet but with just a pop of flavor. She completely nailed it, AND brought me a cup of extra ice as she knew it melts fast with tea. Next we ordered the endless shrimp with salads to start. She brought out our salads and gave us plenty of time to enjoy them before bringing out our shrimp. Once the shrimp came, she took the time to explain that it takes a little bit of time to get "seconds" of the shrimp, so make sure you order sooner rather than later. She checked on us periodically, not too much, but just enough to know when we needed refills and extra shrimp. Her timing, her personality, and her courtesy were exquisite and has definitely made this location one of our new regulars. Thank you Sasha! It's really refreshing to know that quality customer service truly isn't dead. You're a doll!!! read more

Red Lobster had hit an all time low. We never got our Mother's Day dinner. I put an order online at 10:19am for a 7pm pick up. My daugher was at the Goodyear Location at 6:30pm. She was told that it would be about 40 minutes. 8pm came and went and nothing. I drove down there, when I got there many people where in the parking lot and in front of doors. Only one person came out with ONE order. People were waiting since 6pm! I asked the worker before she disappeared back in the restaurant that I wanted to cancel my order. She asked my name and said she would put it on a "list" I told her I wanted verification that my order was canceled. She said, "I can't our manager will do that when we close" I still have a pending charge of $116. Red Lobster you ruined Mother's Day for so many people. You should be ashamed of yourself. read more

Service was good; food was good but prices are a bit high for what you get. I'm not a big fan of Red Lobster but my father-in-law likes it so we made the trip. Had a much better experience from the last time we were in over a year ago. read more

Please track this call; 6:25pm on 2/15. I ordered a ton of crab and lobster with zero melted butter. She said they should have provided it. I said they didn't and asked if there was anything I can do (staying in a hotel down the street, no vehicle). She said no and hung up on me. I know it seems minuscule but to spend over $50 on a meal that you can't enjoy at all, not ok, especially after being hung up on. read more

This place was very slow for being not very busy. Many empty tables but service was slow. Biscuits were very good, but besides everything was below average. I ordered the fish and chips and I got more fries then I did fish. Only 1 piece of fish. Fish was very dry and absolutely no flavor. Fries were also very salty. read more

We just picked up the take out order we placed. Everything good and tasty. Miss being able to go in and have my cocktail but this is next best thing. True they bring out order by first arrival, so be prepared that if it's high volume time your order may be getting a bit cold while you wait. Hopefully only a few minutes. For us was maybe 15 and then the drive home. Zapped in the microwave and all good. read more

I have been here twice in seven years. It's good, it's what you would expect out of a red lobster. Parking was good. The wait time was really good. The staff is friendly and the servers are attentive. The pricing is average and ranges between budget friendly and those who want or can afford higher pricing. read more

We got the endless shrimp, very good. Towards the end it wasn't cooked as much, so sent it back and came back great. Also got the meal "3 for 15.00". Very happy with my food choices. No wait at the time we went and staff was super attentive with refills of food and drinks! Very happy! Will return! read more

Service was good. I know they changed menus all the time but I wish they would bring back some of the old items. Like items that Haag a mixture of shrimp, mussels, linguine, and vegetables. That item i loved. read more

found a hair in my wife's steak while chewing..fucking disgusting . disappointed. in from out of town ...never come back again read more

Red Lobster - Found a long FUCKING HAIR in my steak as I chewed it...DISGUSTING - Seafood Near Me - Goodyear, Arizona

My first visit wasn't the best so I spoke to a manager and they went above and beyond to make my second visit spectacular I really want to shout out tori and the general manager read more

The best!! Nick at the bar takes care of you!! 10 refills of shrimp for me alone! All you can eat!!!!! Thanks nick! Highly recommended!

Two stars just because we were seated promptly and our waiter was very attentive. I ordered Shrimp Linguini Alfredo and when we got our food my pasta looked dried, I thought it just needed more Alfredo Sauce (i always ask for extra alfredo at any restaurant) As I was eating the pasta a few bites into it I noticed something long and clear in my food. It was plastic! I told the waiter and him and I believe it was a manager or supervisor apologized and brought me a new plate. This one looked freshly made it had lots of Alfredo sauce even the presentation looked better. I hardly even ate from the new plate as I was feeling weird about my first plate. A couple hours later the food gave me food poisoning. It was basically the only thing I had eaten all day. Nausea, vomiting and diarrhea all night long! Had to miss work! I don't think I will be returning to this place. read more

I am so disappointed. I love Red Lobster by the experience tonight was the worst. Long delay for a table and even longer delay for food delivery. poor waiter took full responsibility when manager should have taken responsibility for not having adequate kitchen staff. If you do not have staff, tell customer to go home instead of faking!! Very disappointed. . read more

I got an Togo order two days ago,inside no complaints but one. customer services was good. My biscuits was good but my clam chowder was not good it was the second time I got the soup it tasted funny like tiny crystals when I getting to chewing into it. read more

Flies all over the window and tables. Server didn't bring out our drinks and biscuits till our food came out. Horrible service.

What happen to the quality of food . Positive note: Our waitress was fabulous! Waited 15 min to be taken into the bar by a rude hostess, with blenders blaring throughout our entire dinner. Admiral's Feast was over cooked, the scallops the size of a dime, and the Calamari stretched like a rubber band, it was terrible! Walt's Shrimp not crispy, just didn't taste like the same food! Will not be going back at their prices for that type of food read more

This place has horrible customer service and they are very slow the waiting is too long from 15 minutes to almost 45 minutes and yet the employees doesn't acknowledge the customer correctly nor do they greet them with any hospitality the way the servers perform is like they don't wanna be working here read more

First time been to red lobster. Wait to be seat was quick. Waitress was good taking drink orders but she was very slow getting refills for drinks. I had to ask two times. Same thing with paper napkins. Overall food was good but it was priced little high. Lastly men's bathroom was really dirty... no trash container people were putting dirty paper towels on the floor because there was no container. read more

Went in for lunch on Sunday and immediately sensed that something was fishy. Haha! The host was very friendly, we had to wait while they got a table ready because we were with a large group. It was done in a timely manner. I had the blackened catfish with broccoli. Waitresses name was Donna and she did a great job. read more

Red Lobster - Seafood Near Me - Goodyear, Arizona

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Hour wait to be seated in 3/4 empty restaurant. 10 more mins for the waiter to take drink order. After hour and a half of arriving, finally received food. Food came out wrong then and was the worst (bland) crab I've had my entire life. Even my 5 year old commented they need a new manager. Sad when a child notices the mismanagement. read more

First time at a Ref Lobster, I was pleasantly surprised. Great service (Jen). Good choices for seafood. Too many breaded fried seafood choices. Will be back again maybe for a nice grilled fish plate. read more

Red Lobster used to be a great seafood restaurant years ago, but not anymore. After previously trying one in Connecticut in which the lobster meat was like rubber, I decided to chance it again when I visited family in Goodyear, AZ. I am now done with Red Lobster. My Dad had been looking forward to a nice Maine Lobster tail, but what he received a little lobster tail with meat enough for 6 bites; Yes you read correctly - 6 bites! I ordered the scallops which are usually seasoned in bread crumbs, parmesan cheese, butter and lemon in most restaurants. I received a plate of scallops the size of blueberries smothered in Paprika. I'm allergic to Paprika, but that's not my point; I have never been presented with broiled scallops smothered in Paprika in ANY seafood restaurant. The server was very nice and since the food is not her fault, we tipped her accordingly. One more thing, the place is really dark inside - a lot of brown - depressing. I Hope this review encourages them to change for the better because Red Lobster was once a great place. The company should try to bring it back to what it once was. Maybe then many of their old fans would come back. read more

We went for dine in. After ordering we were told that Red Lobster no longer offers the garden salad. Only Caesar. Then 20 minutes later the chef came to the table to tell us that they were out of the Waygu burger. 2/3 meals not available. The cheese sticks tasted like they were microwaved. The cheese wasn't melted and the breading was soggy. On a positive note, or server Jasmine navigates through the subpar dining experience with complete grace. She was happy, apologetic and an amazing server! The ONE meal that our party did receive was good. We are more than likely done with this restaurant. read more