Our Tucson was leaking oil, so we returned to the dealership to investigate the issue. Austin Jorden in the service department was extremely helpful, determined, and professional in his dealings with us. He went to bat for us when it was determined that we needed a new engine. We were given a loaner and Austin bent over backwards to accommodate us and do all the leg work to get the best possible outcome! Thanks, Austin, for doing the best job ever! Our new engine is truly a blessing! read more

June 1, 2026, my 75 year old mother took her Tuscon Hybrid to get an oil change. The service department was very busy and removed the oil but forgot to add new oil or used a faulty O-Ring. They sent my mom home where her car seized up and quit 5 times in busy traffic. She thought it was a battery issue, but when she returned to Red Rock, their own mechanic looked under the hood, pulled out the dipstick, and said, "There is no oil in this car." We've been told by several mechanics that this did thousands of miles of damage to the life of her engine. Yet Red Rock refuses to do anything make it right or accommodate their mistake. This place has no integrity. read more

I can't give these guys enough compliments, esp. Brandon, our sales guy Supreme. He went above and beyond in every way, from helping us get a reasonable price on delivering our car to Arizona to even helping me out two weeks after we took delivery to try to help me out with a charging problem I was having. Also, I have to commend the guys for making the time spent on closing quick and easy (unlike the experience I had with Mazda, where they kept us at the dealership for half a day). Keep up the good work, guys! read more

terrible sales team , they lied to us gave us the car said it was ours we took it home and then told us we needed to return it and we haven't received our down payment . told us 2 days been a week and still waiting. worst and most humiliating experience ever . what ever you do don't come here please read more

My car has had so many issues since I bought it brand new in 2021 (Its a 2021 Hyundai Fe Hybrid) Please see the images below. There are also codes that did not register, as well as a recall, and a leaking oil pan that was just fixed under warranty. Imagine how expensive it will be to maintain this car after the warranty expires? Maybe save yourself some money and purchase a different vehicle. Purchase date: June 2021 Date of first check engine light: August 2021 As of 3/28/23: Still not resolved Update 3/28/23- After spending the whole day in the shop, my check engine light came on again 3 days later. I called in and the service department told me they would need to keep my car overnight for a few days and to stay by my phone because they would call me and come pick my car up and drop off a rental. It's been more than two weeks and nobody has responded to me, or called to inform me what's happening. I've called several times and have even brought it to the attention of the service department manager, Randy. I will continue to update this review as my situation progresses. It has now been more than a month and a half and nobody has called to update me of anything. The loaner car that they gave me has no radio. The worst part about this is I've had 50+check engine lights, More than 16 registered codes, 2 recalls and they still have no idea what is wrong. My mother was life flighted to the hospital in Denver on the night of 9/13. I got the call about an hour after my check engine light came on at about 9pm. I could not find a ride and was scared to drive my car 3 1/2 hours in the dark with a check engine light on and bad call service so I had to wait until the next morning. By the time I got to the hospital she was already in surgery and was never able to speak again. She died on 9/15 and I didn't drive up because I was scared my brand new 40000 car was going to leave me stranded in the dark with no cell service. I will never get that day with her back. We never got to say our goodbyes. This company had every opportunity to fix my car in the year that followed up to this and they chose to let me get up to 55,000 miles before offering to finally keep it overnight. read more

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Beware Red Rock Dealerships especially the Hyundai dealership service department. I made an appointment for a transmission flush on a 2012 sonata, and asked for a ballpark price (which they said was around $215), so I went ahead and booked the service. once my wife picked up the car they had charged me $400. I called 4 other transmission services in town to compare pricing, and they were all $250 including another non red rock dealer. I asked them to charge me a similar rate and refund the difference, they refused. When I questioned them about the price they said that CVT transmissions were expensive to service, and I responded it is not a CVT transmission. I said that is the highest transmission fluid service I have ever seen, and they said it is what it is. Then they went as far as to recommend I change my brake fluid, my battery and my brake pads, which would not be mind blowing recommendations had I not just had those replacements a week earlier from another vendor. This is after I have purchased 2 cars from them previously, but I can tell you these folks are not afraid to gouge you, and I would save your money and steer clear. They have lost a customer permanently, I will drive to SLC or Denver or further to avoid the red rock dealerships in Grand Junction. read more

As of today, their service department has lied to me 3 times on different occasions. I caught them lying again today and then they gave me a BS excuse. They are the worst dealership in the Valley read more

Should've listened to everything on the news. Only ended up going here because my car was stolen and they had to put a new ignition in. I got an oil change a week ago and today the plug came out while driving in a remote area on highway 50. Oil drained everywhere and I needed a tow. read more

Red Rock Hyundai - The missing plug upper left corner - Auto Repair Near Me - Grand Junction, Colorado

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I came in looking to buy a new vehicle, and the man I was working with, Arb, was amazing and provided excellent customer service. My vehicle was estimated at a $27,000 trade in, and I of course wasn't expecting to get that, but at least in the ball park. The "business manager" came out with a proposal and said they cap trade ins at $15,000. He then proceeded to say it was mandatory to purchase these warranties on the car I was looking at. Note that the vehicle I was looking at was $24,000 MSRP, so I shouldn't have had to worry about a lot of fees, if any at all. At the end of it all, he said I'd have to pay $16,000 to walk out!! This place is a total scam, and they hide it behind friendly faces. Also, I test drove the car and the odometer read 5,500 miles. When they tried to sell it to me, they marked it at 4800. Scam after scam, this place is a joke. read more

Red Rock Hyundai - Their "proposal" - Auto Repair Near Me - Grand Junction, Colorado

A word of advice, I would recommend not using the service department of Red Rock Hyundai for anything other than warranty service. I will not elaborate. read more

I was into the dealership yesterday. I just got a new iPhone and needed to sync it up with my car. I tried everything but couldn't make it work. I saw Sara(h) who have been with the dealership for 2 months. Sara came out to my car and did everything in her power to get things synced up. She even went back into the dealership twice to try and locate an USB cord that would fit my 2020 Sonata. Sara(h) is an excellent employee and is a shining example of what a representative of a dealership should. be. Thank you Sara(h) John Popham 970-858-1986 read more

This place absolutely does not no anything to help. I bought a car there Feb 2nd 2022 that had a crack in the windshield not a small crack at all. **see picture below** I have not kidding, called them eight times went to their store in person twice, and spoke to three different people every time to try to get this resolved. On top of it all being polite. None of them have called me back. None of them have responded to my messages I've left. And my windshield is still not replaced obviously.. And to top it all off it was in our agreement when I purchased my car that they would fix my windshield, and I have it in writing. I would never recommend this place to my friends and family. Unless they drastically change who is managing this operation. read more

Red Rock Hyundai - Crack - Auto Repair Near Me - Grand Junction, Colorado

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On March 14th, 2023, my wife and my mother in law tried purchasing a vehicle. This dealership finance department took it upon themselves to change the deal from financing them to trying to finance myself and my mother in law. I did not nor did my wife give them permission to run my credit on this particular day or for this particular deal! When my wife brought this up to the sales lady the sales lady told her they needed my income to back the deal. I dont care what was needed the fact of the matter is they did not have permission to run my credit for this day or deal! I am currently looking into what kind of action I can take against them for this being done. read more

they keep telling me my car will be finished at the end of the week they've said it 3 times now and it's still not done and they told me 2 more weeks today it has been in there over a month. Shouldn't take this long bringing it to a dealership and they shouldn't have problems with workers. Will not be bringing my car back here for any repairs read more

Terrible experience here. I had made an appointment with Kaete about a vehicle I seen on their website. In her text she said she had the car I was interested in. Drove all the way from Delta to get there and be told the car isn't there! Layne told me they DONT KNOW where it is. First red flag. Second red flag, they took me for a test drive in a filthy car. Stains on the seats, mud on the floor mats, greasy feeling steering wheel and expected me to take that car home that night. When I said I would need to sleep on it and give it some thought, Layne made me feel visibly uncomfortable by really trying to make me take home a dirty car that I didn't even want. At the very end, I felt like I needed to console him for not buying the car which was again, very uncomfortable. The next day I get a text from Kaete again saying that they have the car I originally wanted again. She sends me the details on it in an email and the price in the email is a lot more expensive than the price that they are advertising it for on their website. Third red flag! I get that this is how you guys make a living so I'm not mad at anyone, just mad at the tactics car dealerships use to get people into their lots so they can try and move inventory. I understand but I don't want to give my money to a business that lies to its customers. Nothing against you guys, you're just representatives but I don't trust red rock Hyundai and I will just wait until tax time and buy a vehicle out right from a private party instead. read more

Red Rock Hyundai - Price deception - Auto Repair Near Me - Grand Junction, Colorado

I have currently been sitting here for an hour and a half for an oil change. When I went to ask the cashier how much longer, she told me she would go ask. But she is too busy talking with her coworkers to follow through with it. Not at all happy right now with the customer service or lack thereof. read more

I am looking for a new Ionic-5 (full electric EV) and willing to pay full MSRP (full window sticker price) will not pay the $10,000 "market adjustment rip off" " this retailer is charging on top of MSRP. read more

I was in contact with employees at this Hyundai dealership looking for a truck. I was told to go on the Red Rock website and look at all of their inventory, & that they could get their hands on any of the vehicles at any of their dealerships for me - makes sense. I found a 2016 Frontier with 49k miles on it over at their Nissan dealership that was listed for $26k. They said they got it over to the Hyundai dealership for me and to come on in. I drove 4 hours all the way up from Durango & showed up excited about the truck, prepared to pay their asking price. I sit down and their employee Stephen, who talks a million miles an hour so that you can hardly understand what he's saying, tells me that the price of the truck is actually $29k now because they had to "buy it" from their sister dealership, Red Rock Nissan. This is the first time they told me about any price difference due to getting it from their Nissan dealership, which looking back on now sounds like a fat lie anyway. I get them a sale, and the difference of $3,000 falls on me, after they told me to choose any vehicle from their entire inventory. I literally could have gone straight to the Nissan dealership and saved $3k. The truck REEKED of cigarettes and the CarFax showed it had been in an accident, both of which I discovered after my drive up from Durango. I pointed out these things and instead of working with me, Stephen responded, "Well, can you see any damage?". I said I could not, but that doesn't mean that there isn't any. Instead of knocking a single dollar off the price they had already increased, they put an ozone treatment and an alignment on the terms of the purchase. When I picked the truck up, it still reeked of cigarettes and the alignment wasn't able to be done due to a damaged tie rod, which I was told weeks later was actually a mis-diagnosis when I had to take it to the Nissan dealership to get the alignment done. I asked for the receipts of the "work" that was done to the truck at the Hyundai dealership, of which I never received. Since the truck still smelled like an 80's motel room, I sprayed Ozium in it myself and it smells a lot better now. This, accompanied by the lack of receipts, leads me to believe they didn't do the ozone treatment at all. Anyway, as a 24 year old woman purchasing a vehicle for the first time, I feel 100% taken advantage of. This place will not hesitate to screw you over. read more

I was so happy with the customer service of this place! I live further away than just a couple hours away, and they really took there time to get me extra photos, videos, and kept in touch with me the whole time. This place is superb! I would recommend them to my friends and family. Thanks again guys. And it's a Great truck! read more

just closed on a new vehicle to arrive in a couple of weeks. Our salesman, Brian was great and fought for us on a couple of issues. went back to following day with some $ questions and Mike was great to re explain and answer all of our questions. we really hope the truck lives up to the service they have presented us with for the brand. read more

Purchased my car from this company and within a week of purchasing it I had it in the shop. Less than two months and over $2000 at the shop to be told I need a new transmission which is over $4000! Even worse is that the shop I took it to told me that the computer has back history and that the codes had been cleared out! Do not recommend doing business with such a shady company that would intentional screw people over! read more

me and my husband purchased a brand new car a little over 6 months ago. After a month or less of owning the car we noticed cracking on the steering wheel. this is my husbands vehicle he does not wear rings or jewelry to note. we took it to the service department and asked if we could do a warranty claim. The service manager at the time said that warranty would cover and they would order in a new steering wheel to replace it. one month goes by there is no phone call saying they received the item 2 months goes by. my husband calls the dealership and asks if they have any information on the steering wheel. they proceed to tell us they have it in and we just need to set up a servicing date. We set up a servicing date and get an oil change while we were there and then the new service manager informs us that warranty will not cover it. Baffled by the information we requested that the service manager reach out to the warranty serviced and check again because there is no way we caused this crack and it should be covered being a brand new vehicle. this was Saturday. The service manager said that he would get back to us in 24-48 hours. I called Tuesday because I nor my husband have not received a call. The service manager was not in and we left a message. I called Wednesday and left a message on the service managers voicemail. Today is now Friday and still not a call back. I understand if they have not gotten word back from the warranty services but to just ignore your customer and leave them on the edge is unacceptable. the right thing to do would to call the customer and say " we are still waiting to hear back". this has been 6 months worth of lack of communication and disregard to the customer. They are making the customer do their job for them. Communication goes a long way and the way this company is running they are taking a long walk on a shot pier. read more

I highly don't recommend this company. I have bought several cars in the past with them, they were very good with excellent service back then. I am not sure what happen with this company, they don't assist you with anything once the car has been purchased. Iv been waiting a week to see what the company owes me for the package I purchased, they continue to make an excuse after and excuse. My sales rep is doing everything she can to help me but management seems to not really care about there customer after they have purchased a vehicle. So apparently I have purchased a package and was scammed for not receiving what I have paid for. I strongly recommend a different dealer other than red rocks to purchase your vehicle. I never ever do reviews but would like to warn others so this will not happen to them in the future. read more

Beware the service department! We took our sons car in as it had stopped running. They told us the engine was seized and it would cost $6500 to replace the motor. We brought the car home. Found someone to plug it into the computer, which ended up giving codes that there were cylinder issues. The car even started! Shame on you Hyundai! Trying to take advantage of an inexperienced 18 year old! You have lost a customer, the woman service writer is very rude, and lacks the basic knowledge to even be qualified for the job of service writer. read more

Red Rock Hyundai was so completely negligent with us and we do not want any other innocent consumers to experience such corrupt treatment. When our Hyundai engine failed we brought our car to RRH as they are the closest Hyundai dealership to where we live. On April 12, 2019 we paid $3,995 for the used engine. The price included the following: coolant/antifreeze, service kit-oil filter, gasket - engine oil, used engine, engine oil and install kit the used engine. RRH labor and parts cost us in total, $4,161.44. Two weeks later we brought the car to a dealership in Denver to do a total inspection as we did not trust the work of RRH. Inspection revealed that RRH had neglected to put an air filter in the car leading to the new (used) engine corruption, occurring two weeks after installation. They also did not read the new engine warranty stipulations, and neglected to replace the leaking oil pan, causing the 5 year warranty on that engine to be null and void. RRH admitted fault in not adding the air filter, but are refusing reimbursement for the engine + installation. Evidence also shows that they cracked our axle while installing the engine. Red Rock Hyundai is a corrupt and negligent dealership. Please don't buy from them, and don't get your car repaired by them. In fact, stay away from them at all cost. ** If you read the reviews of their previous name: Grand West Hyundai, you'll understand why they changed their name to Red Rock. read more

They have had my car without repair for over 4 months. My car with 32k miles went in for a repair. Patty in the service department stopped communicating and didn't tell me she had our engine rebuilt, after saying we would receive a new one. (thats right, our new car needs a new engine. Then guess what, that has failed too. They have been working on FIXING my car for over 4 months (January 29th, 2021) and still have NO CLUE WHAT IS WRONG OR HOW TO FIX IT! DO NOT BUY FROM HYUNDAI, they do not stand by their OWN warranty. They have so many broken engines they do not have the parts or people to repair them all. read more

Brian (in auto repair) saved me today! I had a problem with the clap that holds an expensive part on to my battery. It was going to cost me over $120 to have the part replaced - but Brian found a really simple and fast way to fix the clamp without replacing anything and he did it for no charge! I am absolutely coming here for all my repairs - such great, honest service. Brian, you rock. You have made my whole week!! And shout to Fabian who pointed me in the right direction! read more

If you have ever seen the movie suckers this place fits that to a T, my mother went there to look at a car before she could test drive the car they made her give them her Social Security number and told her that she couldn't drive it unless they got that. Then once we went in there to start talking throttle hard selling like crazy and kept on trying to get you to sign paperwork and saying don't worry you can walk away never sign until you are 100% ready because they will use that as a contract do not buy a car from them. Nothing but a bunch of shysters read more

Poor Customer Service. Went to purchase a vehicle there and there is no communication between Sales Manager and Salepeople. Car was sold without my even being notified or advised that they were selling it when they had my 100% commitment. Dealer really hasn't changed with new ownership. Just looking for a quick buck with no customer service. Got nothing but excuses from ownership and nothing else. Less read more

They gave me an offer on my vehicle and then decided to back petal and made a lower offer. BS! Car dealerships and salesman's are a joke! Never going there again! read more

Grand West Hyundai was our first stop when looking for a vehicle for my wife. Our salesman, Morgan, did a great job. We had scheduled a time to come in and let him know our price range and what we thought we were interested in. He had several cars waiting for us to test drive. One of those cars was the Hyundai Genesis, a car we had never heard of before. It was slightly above what we were wanting to pay. After test driving this car, my wife was sold that this is what she wanted. We decided to do our due diligence and we went to 3 other dealers to test drive other cars. None of the other dealers gave us the professionalism and respect that Grand West Hyundai did. We were very impressed. There were other cars that were newer and lower priced, but we came back to the quality and the job that Morgan did to educate and inform on on this big decision. We ended up driving away with a used Genesis and Grand West Hyundai gave us a great experience. We will definitely look at going back to them for our next vehicle. read more

worst customer service ever, had car devices and replaced breaks a few days later lug nuts were missing from car wheels and extreme damage, service managed will not call back and no employee seams to care read more

I was quoted a price on a vehicle through a text messaging link on their website. I went in and test drove the vehicle I was interested in and wanted to bring my wife back in a couple days to see if she liked the vehicle. The salesman told me the price I was quoted was only good for that day and would go up $1000 if I didn't buy the vehicle right then and there. My response was to tell him if that's the way they do business I will take my business elsewhere. Seems pretty crooked to quote a price and then claim that it was only good for a certain day. read more

Things started off well with this dealership. The sales rep. searched around the area and found the perfect vehicle for me. They brought it to Grand Jct. from out of town and did their inspection. All was great, I bought the vehicle and took it home. I love it, as it is really the vehicle I've always wanted. About 2 months later I pulled my vehicle into the driveway and saw it smoking from the engine. Turns out, it has an oil leak coming from the valve cover gaskets. I called my sales rep. and she assured me they would take care of any problems. I had purchased a warranty when I purchased the vehicle, so I wasn't too concerned. I scheduled an appt. and took the vehicle back to Red Rock Hyundai. They kept it over night and confirmed that the leak was from the valve covers. This is where things turned. While talking with the service dept. The girl read off a list of things from the inspection they did before I bought the vehicle. On the list was the oil leak. She told me they "passed" on the repair! Now, I was not notified of any issues when I bought it, certainly wasn't told by my sales rep that it had ANY issues. She told me it was in perfect shape. In other words she lied. Then the service dept tells me that they won't cover any repairs per the purchase agreement AND that the warranty I PURCHASED won't cover the repair as well. On top of it all, the sales rep, who promised to help take care of the problem, will not return my calls or talk with me. They want to charge me $1500 for the repairs, $400 for the valve cover gaskets alone that I can purchase at O'Reily's for $150. They even wanted to charge me for looking at the vehicle, a service fee of $170 until I almost lost it on them. So that fee was waived. All in all, this dealership has turned out to be terrible. They act like they want to help you and that they care, but in reality they will lie about inspections, hide issues, and will not honor their warranties. Don't buy a car here! read more

I have a Kia Sorento that I have taken to the Hyundai dealership for service and was pleased with the work they did to fix my oil leak. After calling around for a few quotes for a transmission flush, I decided to call Hyundai and set up an appointment. I asked Mike what the charge was for a transmission flush and he said $400!!!! I told him that I had gotten a couple of quotes and both quotes were around $270. He quickly backtrack and stated, like he was doing me a favor, he could get me in at $279. I set up the appointment and told him I had written the quote down. I get to my appointment and the paperwork I have to sign says $420. she tells me to ignore that price because they're going to charge me $300!! I told her my story and the quote I received from Mike and she said we will honor that price. so, the price of service went from $400 to $420 to $300 to the final payment of $279. I will not be doing business with Hyundai again. Not to mention the arguing among the employees while I was there and the smoking going on where the oil was being changed! Very unprofessional! read more

Had a terrible experience here with the service manager's "plaid jacket" sales push just over a year ago and thought I'd give them a chance. Went to price late model Sonatas and left immediately when I found them priced as much as 20 percent ABOVE Kelly blue book. Basically, these recent trade-ins were priced as what they cost NEW. Guess I'll be making the drive over to Salt Lake and using KSL.com again. read more

Worst experience I have ever had buying a car the finance department was unpared and not very professional. They messed up the paper work on my vehical numerous times. The attitude from the staff was that they didn't have the time to help. I would not recommend this dealership read more

The level of service was good at the dealership and the people really did try to help us find a new car. It was our first time car-buying and I wasn't that committed to buying a car from them and ASKED if the credit application would be a hard inquiry that will drop my credit score. The salesman informed that it would NOT be a hard pull, so I agreed. Had I known this was the case, I probably wouldn't have even looked at the cars to begin with. (We were forced into a tough situation with our old Sonata busted up and we were traveling from the East Coast) In retrospect, a soft pull wouldn't make sense when you're car buying. Regardless, I didn't appreciate either the lack of knowledge, lack of communication, or (I hope not) lying that occurred to me. read more

The friendly staff helped find my mother a used car that was like showroom new. The dealers here won't cheat you out of your money, put you in a crap car, or get you into a payment you cannot afford, unlike other dealerships in the ares. I will definitely go see one of their dealers when I need a new car. read more

Was definitely a pleasure doing business with this company. I flew from Las Vegas to purchase my car and everything went so smooth I couldn't have asked for anything more. Ryan Honda went above and beyond with selling me my car. He even picked me up on a Sunday from the airport and let me keep my car until Monday to sign all papers, since it's illegal to sell cars on Sunday in Colorado. John got me a better rate on my loan than I had found and even noticed a $50 overcharge and refunded it back to me, which I would have never noticed. This dealer is straight forward and I do not feel like they are out to get you! They really made my car buying experience a wonderful one! If I had to do it all over again I wouldn't change a thing! Thank you grand west Hyundai and Ryan and John!! read more