I took my car to Tilton Auto for repair of major damage. I…read moremet the owner Will who I learned was 50 years in the business. He explained the repair and gave me the lowest estimate of any of the 4 other body shops I went to. Scheduled the repair for the following week which required 4 days in the shop. Something urgent came up and I requested if 3 days were possible to complete it. He said he'd do his best. On the 3 rd day he had it done and as "topping on the cake" he said the charge was $40 less than the estimate. Will is an incredibly noble and honorable craftsman who gives a personal connection that thee customer will never get at the big national body shop chains. If anyone is looking for a personal, professional body repair look no further then Tilton auto body.

This is a summary of the saga with Tilton auto Body on Fire Road.dated 2 april 2026. Upon careful…read morescrutiny of the overspray that was removed by my Detailer . It was noticed that the door alignment was off due to the passenger door had a new skin put on it to correct the body damage as a result of the incident. Chris the owner had his mechanic take the car in an attempt to rectify the situation. 10 minutes later the car was returned with an adjustment being made after a week it was noticed that there was possible movement . A call to chris led to an appointment being made 2 weeks hence at 11:00 am where the situation would be addressed and a check for $100.00 would be issued to cover the additional detailers fee of 4 weeks prior at approx 10;00 am on the 16th of april a message was received that the mechanic who was suppose to readjust the door had called out sick. with that I showed up at 11;00 am to pick up the check that had taken approx 3 weeks to issue due to the accountant not being in attendance. I then told Chris the I would not be returning the vehicle for any adjustments or claims about their Lifetime warranty on repairs. My advice to who may read this. all you will get from Tilton Is someone with empty promises and excuses.I am 84 years old and have been around the Block. and in order to avoid any additional Stress I have decide to walk and to not deal with nefarious merchants who most likely had their employees post reviews.

Rarely do I rush home to leave a review, but the exceptional service at Purdy Collision made me…read moreeager to thank them and share how outstanding they are. Matt and the entire team were professional, genuine, and truly top-notch. The quality of their work, attention to detail, and fair pricing exceeded every expectation. They take real pride in what they do, and it shows. I mistakenly left the wrong keys, which could have delayed the work, but Matt immediately stepped in--he drove out to my home and picked up the correct keys so they could start on time. You just don't find that level of care anymore. No one wants a collision, but if I ever need repairs again, I will absolutely return. They went well beyond the extra mile. I couldn't be happier. Thank you!

I was so upset when we had the accident but taking our van to Jon at Purdy really sedeled me down…read more He was so helpful with our problem. He did above and beyond to make sure we got a good price for our Totaled vac. He worked with the insurance company so much. I could not have been happier with Purdy Collision Anne Obrien

Had the rear bumper and hood of my 2004 Jeep Grande Cherokee replaced and painted as they were…read moreshowing signs of age. John did an excellent job, jeep looks almost new again. They were able to assist me with transportation from their shop in Berlin back to Ocean City.

Replaced struts and tires reasonable price great service very nice people. Car feels like a magic…read morecarpet rides so smooth worked out great

My Mercedes GLC300 was repaired in your shop sometime last June ; and I am very much satisfied with…read morethe repair-work that was excellently done. My same car is again in need of you expert work as it was. damaged again last Sept 3. On my behalf my son, Claude Cepeda made a schedule of when the damaged car will be brought to your shop; I think it will be on Sept 18. Please respond -- my eMail address is: snowbirds1726@aol.com.

Fanatic customer service!!! The workers are the BEST AROUND! Highly recommend! Everyone is always…read moreso helpful

My wife and I went here to get her car that was hit from the back. They were very honest, even when…read moreI wasn't there, they treated my wife with respect and answered all of her questions. They didn't try to bamboozle her or nothing else of that nature. They helped her navigate the chaotic insurance huddles and answered all and many of her inquiries. The staff were very polite and patient. Also the office is clean and quiet. They even took time to explain to her what other steps to take because the other driver hit her SUV and insurance totaled it. They also pointed out the misleading calculations the insurance adjuster hid in the paper because insurance wanted to pay my wife less than what her car was worth. Overall, I will recommend everyone to pick this shop. You must!!!! You will be happy you did.

This review is not regarding quality of work, but more regarding estimates. I had an incident with…read morea new vehicle. I found Autotech decided to give them a call given that their reviews were outstanding. During the call I explained what had happened and one of the first things that came out of their mouth was "if you are looking for cheap...". Obviously I wanted the a job done the right way and for the vehicle to look new again so still entertained their services. I explained I planned to pay out of pocket as I thought it wouldn't be out of this world even for decent dent with scratched along the front passenger door. I went through the process of shooting the pictures and submitting them through their platform. I get a call back from them and when they said they needed to replace the whole door, my jaw dropped. The door was fully operational, window came up and down, the sensor for the bling spot came on timely, mirror was intact, the speaker working and spacing between the front panel and the door was not to large nor small. The dent was at the bottom of the door and half of the damage was a part made out of plastic at the bottom of the door. The gentleman that called me said I was going to "spend well beyond $5,000, more like $8,000 or $9,000 and probably $10,000". My heart dropped and as the conversation previous about it not being cheap put me in doubt about out-of-pocket I engaged the insurance even before getting the "guestimate" of anywhere between $8,000 to $10,000. My insurance quoted the work at $1,500 which usually insurances low ball, but usually there wouldn't be a difference of $8,500 as a max. I asked what were the next steps to get an official quote since they only had seen pictures and thought they needed to see it in-person. He said I don't give official quotes. You bring it in we disassemble and let the insurance know what the real cost is. I would be out of a car for potentially several months and would use all my rental allowance and more. As I usually like to keep vendors/contractors honest I always go for several other quotes. To find 2 other places with great reviews and word from a friend who put his more than $100k car in the hands of a specific shop that was incredibly lower than Autotech. I also ran the pictures through several AI models who yielded results with cost very similar to the 2 other shops who quoted me. The one the AI models said that anything above $5,000 should be challenged and that even with a door replacement it should be remotely close to $8,000. So the 1 start review is for not seeing the car personally to do a better assessment rather than solely pictures, for not offering an actual quote at the best of their abilities as other shops who always give the disclaimer "it may be more once we formally look into it" but at least a ballpark that makes sense. Also, the first appointment to leave the car was weeks after. In the end I decided to go with a shop that was certified for the make and model of my car and also had a relationship with the dealership I bought my car from. They took my car in the same day I brought it to be assessed. I only used 3 weeks of my rental allowance and costed $4,000 for the full repair. But the best of all, nobody who knew I had an accident but had not seen the car could pinpoint where the car was damaged. It is virtually impossible to identify the damaged areas. The job was a door skin replacement, paint and blend aside from other minor details. No component inside the door was damaged... lastly, the maintenance light turned on a few days before the accident, this other shop took the car to the dealership I bought the car from and had it serviced for me before I picked it up. My point, I don't doubt Autotech earned their reviews but the estimate process and pricing based on word of mouth will always be suspicious to me. ALWAYS engage other shops for comparison, ask for a written estimate and go for reasonably priced high quality repairs. I always go for high quality, but there's a difference between the cost of high quality and simply exaggerated.

Bad experience when I went back to get the hood redone. Rest of car has paint flaws as well. i…read moreshow this car and have been asked numerous times what happened to the hood. I'd really like it to be resolved and won't stop till it is.

Excellent staff and service. Ryan is very responsive and professional. A quality job for the…read moreprice. I was pleasantly surprised with my experience.

I brought my new car in to this shop for body work. The owner gave me the song and dance about how…read morethey guarantee their work. After a pricey amount to my insurance and my deductible my car was repaired. After some time, I noticed a small chip in the work that was done by them. I called him and he seemed very irritated and told me to bring the car in so he can look at it. After he looked at it, he said he could not repaint the whole side again and would patch it with something. So thinking there was nothing I could do, I let him patch it and what a crappy job it was. Now the patch stuff is gone and the chip is exposed and will now rust. I would not recommend this body shop to anyone, cause they do not stand behind their work and the paint job that was done was absolutely horrible! Do Not bring your car for any custom painting

From the owner: Auto Body Repair. Restorations,read more

Great service, friendly staff.. solved an issue another shop couldn't. A good, honest place that…read moreloves to see their customers happy.

These guys are charging $800-$1200 to change brake pads. 2 hours of labor at most, with a total…read morematerial cost of $75-125. What a rip off. I advise you to find an honest mechanic that will do right by you. Not lie to steal your money. I'd hate to see what they charge women and the elderly.

Outstanding repair by Bob! Charged a fair price for small…read morerepaint work Did not overestimate and overcharge Had ready before even promised Highly recommend

Be honest with your customers. You sent an estimate for a new part. I geico wouldnt pay for a new…read morepart, so you substituted an old part without following my instructions that if I wasn't getting a new part, I would pay the bill without using insurance. In addition, you said we would have the part in a couple of days. It took ten days.

Top tier all around quality service! I have used Action a handful of times and they were always…read moresuper efficient and transparent with repairs. This time around, my car was unfortunately deemed a total loss and the front desk staff was incredibly thorough and informative, taking the time to walk me through the process and answer all of my questions. Chris Berenato went above and beyond to contact me frequently, keeping me up to date and ensuring me that his team will work alongside me as I navigate the insurance process, etc. Needless to say this business values quality customer service and care. Thank you, I will be back again !! *Hopefully not too soon :) *

From the first time I walked in I felt very comfortable and welcomed. The customer service is…read moresuperb, the frequent updates were excellent and the work done was timely and well done. I highly recommend Action Auto Body for any body work needed for your vehicle!!