What a cool experience! I never had to wear steeltoe boots before, and let me tell you, its an experience! Lucky for me I had Kathy! Such a helpful and kind spirit! Thank you Kathy for helping me select my first pair of steeltoe boots. Not only did I find the Right pair of boots, but Kathy helped me stay in my financial lane with the prices!!!! She led me to their clearance section where I found my forever pair! If your looking for good, long lasting work boots, Red Wing is the place!!!! For men AND women!!! Great job! read more

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The lady that worked there was so helpful. I was looking for a type of sock and she lead me in the right direction. She also told me the different options to choose from. This store has been around for a long time. They have awesome quality work shoes. read more

Eli was perfect. She got my size perfect and sold me a pair of boots that I needed. I recommend everyone buy a pair of boots from them.

Vadilene was very professional and very helpful. Her smile and amazing customer service made the shopping experience a pleasure. THANK YOU!

I took my boots in to get the souls redone, when I took them in they never mentioned how long it would be to get them fixed all they said was we will call you when they are ready. They charged me $169 for them to get fixed. I called them after a month to see if they were ready thats when they said it normally takes 2 months.. I called again after 2 months then they tell me they could not get them fixed. Everyone there is very unprofessional they all have attitude. I went in to get my boots and a refund because they have never been send out to get fixed. I will never shop there again. read more

I used to be a loyal customer but today was my last purchase due to Armando been so bluntly disrespectful and just bad sales person. I waned to buy something for me and my family but he was annoyed to answer and when I brought out the previous promotions just to see if they were available he claimed that it was never the case even when I come often and had get those offer read more

I've been reading all the reviews. It seems like you guys like big customer service or we were a certain type of people for you to treat us fairly. I came in and bought some shoes some boots and I'm almost $300. You know they're not cheap immediately when I walked in, me and my girlfriend I was judged by an older Mexican lady talking to her colleague. She said in Spanish if I was good or if I was bad . whatever that means I didn't know my character was up for judgment upon getting shoes this was my first time in the store. And I mean I bought them cause I never had a red wing shoes always had wolverines if I ever buy anymore I'm not gonna ever go in the store as long as those people are there. I'll just shop online and Jesse you do the same everybody was just really awkward and no one was really friendly at all like no one wanted to be there like I felt like if I owe them money or something I did something wrong to them, but they were just all miserable and mad the nice lady manager asked me at the end or is everything OK? And I like I kidding. Lee said oh no everything was kind of terrible. Everybody was standoffish but we all know there's always truth to kidding so hopefully she got red between the lines but I think you need help manager lady because those people there are working with you doing nothing for you or bringing you down more because your reviews are not good and you have terrible ratings. The only thing actually holding you float is actually the shoe itself because it's a good quality shoe. I suggest you guys order online cause no matter what's happening nobody deserves to be put down or made a certain way or made it. Feel a certain way when all they are just trying to buy shoes. Shame on you guys. read more

Customer service with a smile. Special thanks to Deborah for her outstanding knowledge and helpful approach. This my 1st visit and purchase at REDWING in Oxnard and I am already planning my next visit. 10 stars !!! read more

Terrible costumer service; just a simple question of requesting a discount / lower price and I was made fun of; I will never return to this store read more

We went into red wings shoes There was a young lady named Stephanie She has to be a new employee. She was very patient with us. She Was the best dressed neat clean. They all looked homeless. The store smelled really super bad. We come in that store often and it's always filthy. The manager is not friendly! I will come back in and buy our work boots there again hopefully we will get that same salesperson. She was very kind and had a really nice personality. Red wings needs to hire more professional employees. read more

Took in a pair of Ecco boots that needed stitching and the leather was worn and faded. They did an excellent job! They were able to bring them back to life! read more

I finally bought my first pair of Red Wing boots today; Iron Ranger 8111s to be specific. Despite having done as much research as I could on these boots and the company, nothing beats actually going in the store to get fitted properly, and seeing and feeling the boots you wanna buy. First off, as soon as I walked in the store, I was warmly greeted and made welcomed. Then Kathy, the associate who helped me out, asked if there was anything she could do to help. I told her I wanted to buy my first pair of Iron Rangers, and she took care of everything from there. She made me stand on this electronic fitting pad? (For lack of a better term) and a computer automatically calculated what size would fit me best. Computer was accurate indeed. After that, she got the boots from the back, and brought them to me to lace up, and try on. Yea, without saying much, I fell in love with them instantly. After making the decision to buy them, she offered to clean and polish them before I left, and she did a fine job of doing that. Kathy's professionalism, knowledge, and friendliness made my experience at this store a good one. That's something that'll always have my respect. read more

Have about 5 pairs of custom pairs my left foot is slightly wider than right and when I get them made that makes a huge difference :) my feet are happy I do this. I'm in sales and love wearing my work boots everyday. I over dress shoes the staff will help you if you can cooperate with the questions they have makes a difference when a professional is helping you customize your boot. I pay in the 300s average per pair and worth every penny each time I buy a pair I know I keep for 10+ years and when they are worn out I get them resole it's that easy :) happy client here read more

Red Wing - Shoe Stores Near Me - Oxnard, California

Took my husbands boots for the "complimentary free monthly clean" for the first time and this is how we picked them up. They look worse then when he dropped them off. Pretty upset about this, after all I spent $200+ on these boots. Not to mention when my husband called to ask if they were ready hours after the 24hr mark (mind you, they tell you they will be finished in 24hrs) the women who answered the phone was extremely rude to him, with almost a (smart ass) attitude. read more

Red Wing - Waterproof Irish Setter boot - Shoe Stores Near Me - Oxnard, California

Great customer service and an excellent boot repair! I've purchased other pairs of work boots here which have lasted me for years. When I found out they also do repairs, I took my husband's favorite (well worn) pair of boots and asked if they could repair it. Sure enough they said they could. It took 2 1/2 weeks, cost $70 to repair the boot cuffs (?) and one of the bottom soles was coming off...all worth it! read more

Red Wing - Excellent repair! - Shoe Stores Near Me - Oxnard, California

I am a big fan of Red wing shoes store & I have been client since 2008 And it has been one of my favourite work shoes store. About 2 ago I purchased about $500.00$ invoice including 2 work shoes but as some of you know with this pandemic most stores are short in inventory and this store is one of them & I had to Preorder the size I want so it takes about 30 days to get in to the store. Soon enough the shoes store called to pick up my 2nd par shoes so I was very happy to pick up them however it did not fit me right it hurt my feet so I went back to the store to exchange it but they told me that It was the wrong box so they recommended that I need to come back with the original box for that shoes sadly my kids get sick with Covid and I had to stay home and take care of them so I couldn't go back to the store on time within 30 days period to exchange or return the shoes. I want to the store and explain to them what happen but they will not open for solution and they say do you have passed your 30 return policy As for me I will never go back to that store. I was not treated fairly read more

Great place for qaulity boots. Redwing moc toe roughneck favorite look and long lasting comfortable boot

My husband and I walked into the store expecting to find boots, during this time we were informed there was a sale going on. We were going to take a look around briefly just to get an idea of what they have available before the sale tomorrow. Once we started to look around one of the female employee STACY started to yell at my husband and I. She did not even come to us by saying "Oh I'm sorry you cant look around before the sale tomorrow." Instead she said you cant look around! You can't be in here! With that said she was significally rude and unmannerful. Had we never experienced that before. She made us feel unwelcomed and gave us an unwelcoming presence we did not even decide to go look inside to see what other options they had. Unfortunately we won't be looking to come back to this location. read more

Horrible Customer Service!!!! The supervisor lady that is there does not greet you when walking in. Then when you ask for help, she pawns you off to a new employee (without product knowledge). Every time, I asked a question the new employee had to ask the lady. The lady would not talk to me directly. It was ridiculous. Both the lady and the new guy didn't know anything about the different shanks in the boots. She said to look it up online (isn't that what she is there for?) There is a difference when you're on a tower or ladder for a long period of time and the shank is fiberglass vs. steel. read more

I purchased shoes that where for wide feet and was not told about it. I used them once at home and noticed they seemed loose, so I went back for an exchange and they did not take them back with receipt. I will file a credit card dispute to get my money back. Beware !!! read more

Beware of the return policies. Never buying shoes here. The staff gives you a big attitude when you want to exchange or return anything.

Today I confidently purchased a pair of Iron Ranger 8115's at the Oxnard, California store. I wanted to share my EXCELLENT customer service experience with staff member EMIGDIO "JR" RAMERIZ (employee #80135). When walking into the store (about an hour before closing) I was greeted cheerfully by Mr Rameriz inquiring how he could be of assistance to me. I told him I was back** to purchase pair of Iron Rangers. Mr Rameriz acquired several sizes from the back room for me to try on so that I could ascertain the best fit. Mr Rameriz (who coincidentally was wearing a pair of Iron Rangers) educated me on the specifics of the boot. The information was very helpful with my selection. I will definitely return when it is time to purchase my next pair of boots. Additionally, I will share with friends and acquaintances the great quality and value of your boots and wonderful customer experience I have encountered with Mr. Rameriz at your Oxnard store. You are fortunate to have such a dedicated and loyal employee who gives his best to the Red Wing Company and the Red Wing customers. **About 4 months ago I had visited the same store while originally researching the Iron Ranger Vintage Boots. At that time I was assisted by Mr. Rameriz as well who patiently and pleasantly answered all of my questions. Returning today, I received the same sincere and helpful treatment from Mr Rameriz. read more

This is the worst shoe repair store I have ever been to! My shoes were not ready when promised, the repair cost was high, but the worst part was that they repaired my beige shoes with BLACK thread. When I asked to speak to the person who repaired the shoes the girl behind the counter just shrugged her shoulders. I won't be back and would suggest others to stay away! read more

Bought a pair of $300, 6 inch boots which look beautiful. Problem is that the insoles are very hard and uncomfortable, the top of the boot cuts into my ankle and I don't even use the top eye lets. They also give me shin splints. Bought Red Wing shoes in the past with no problems. Now I am stuck with a pair of boots that I can't wear and spent a few hundred dollars on them. read more

Red Wing - . $300 boots that are very uncomfortable, cut into my ankle, very stiff and hard insole, and give me shin splints. - Shoe Stores Near Me - Oxnard, California

Took in a 7 year old pair of Red Wing boots for resoling and was a bit apprehensive because of some poor Yelp reviews. Just picked them up, and they are perfect. The soles are thick and magnificent. I like them much better now than I did when they were new. read more

Awful customer service. I dropped 220$ on a pair of shoes. Not to be a snob but I expect good customer service when people take that much money from me. If I want cheap shoes with bad customer service I can go to Big 5 or the likes. About the brand itself and its quality, the jury is still out. Long story short, if you want a pair of Redwings... go somewhere else. Try the Redwings in Santa Barbara or the Bootbarn in Oxnard. read more

Waited a month to get a simple zipper fixed .. then waited an extra 2 weeks because they just decided to fix one shoe.. when I picked up the pair they took the shoe laces and my insoles just an embarrassment of spending 200+ dollars for a 5$ worth shitty shoes ! read more

GREAT, FAST and FRIENDLY SERVICE! I had been given this stores information after a bad experience at the Thousand Oaks store location. Cathy was friendly and took care of my husbands boots immediately. They did the service correctly and made sure I was satisfied. I'm very happy with this store and will continue to drive from Thousand Oaks to Oxnard for any cleaning or purchases that need to be made for my husband. read more

Manager "Cameron" and all staff were extremely helpful and made sure to get me in the right Red Wings for my painful plantar fasciitis trouble. Which is gone thanks to these amazing Irish Settlers and insoles thanks everyone read more

I have had 3 par of red wing shoes. I wear them everyday for 8 to 10 hours. I had problems with my feet before my red wings. My job is very physically demanding, and I really put the red wings to the test! The shoes last about 2 years other shoes fall apart after only months. Im sold on red wings. The give my feet proper support, and last longer. A superior shoe for the hard working man and woman!! read more

This is the worst place to get your shoes repaired. The craftsmanship is horrible it looks like a 3rd grader fix my shoe. I took my shoes in to have them repaired and they charged me $45 up front . They never called me when they were ready and after 2 weeks I called them to find out that the shoes were ready. I went to pick up the shoes and they were in such horrible condition I refuse to take them. The shoes need to be replaced and the owner has not replied to my request for a refund nor has he returned my phone call. They have had my shoes for over three weeks. read more

I took a baseball glove to get re-laced and they charged me 25 dollars. The person who took my glove said it would take 10 days to 2 weeks. I called 12 days later and a unknown male answered the phone. He said he would check if it was done. I heard him ask another male if the glove was finished. Because he didn't put me on hold or cover the phone with his hand, I heard his conversation with a second male. The second male said,"f@€ k no its not done. I told the guy it would be 2 weeks." The other guy said well it has been 12 days. The second male said,"well tell him to wait til next Sunday." I called on Sunday and recognized the guy who answered as the guy who used profanity on the first call. I asked if the glove was done and he rudly said,"no we have been too buzy with our tent sale. Call back Tuesday or Wednesday and I'll see if I can get to it." The place has rude employees and doesn't care about thier customers unless they are spending thousands of dollars. I will never go there again and I will tell everyone I know not to go there. read more

Very disappointed in my tough toe installed this store did, not only am I out the $30 bucks but now I have to wear my boots that look like a nine year old put some coating on. This store needs to get back the quality staff they use to have, now is a bunch of teenagers that don't know about boots or work wear. Management needs to step up to the plate and take back their store. read more

Got my rewings re-soled here...they never called me to tell me they were done. Took over 2 weeks and they pulled my laces out of my boots and stuffed them inside...kind of thought the $110 service would have included a new pair of laces. Staff is slightly confrontational. Not extremely friendly. Santa Barbara has a much better experience!! read more