I went in today to buy a suite for a wedding ceremony. I went in around 10:30am and there was a few…read morepeople in as they just opened. I was really nervous as a am a little bigger and a woman trying to get a men's suit. The women working this morning came and gave me different options and came to check on me multiple times and just want to say thank you for making me feel welcomed when I was nervous even before I came in. I ended up buying a suit (blazer and pants).

The service is terrible here. Three salespeople were in the store and no one said hello or tried…read moreto help. I had to constantly go look around for someone to ask questions about an item and I was the only person in the store. Clothes that someone had previously tried on were thrown all over the dressing room and not picked up. The people working here are like sleeping pills.

THE BEST customer service the two ladies that helped us out were awesome their names were julie and…read moreashley ! they helped us find what we were looking for very attentive and nice amazing attitudes they were great highly recommend going prices are great too! sweetest girls ever!!

I have bought shoes here many times. But not no more. Honestly staff was awesome! But I don't know…read moreabout their shoes. Kinda confused. I bought a pair of converse and the shoes completely started to come apart within 3 weeks!?? The sole started to detach. Then I was going to buy glue but for them but then the material ripped as I was putting them on..Ugh.. I hate dealing with things that you really should not have too. I went back and the return policy if I remember correctly is 5 days. So instead of being upset, I just bought another pair. It's been 3 months now, everything has been good. Just normal wear. So I don't know if there is a mixture of counterfeits or I just got a dud. No matter. Just instead of dealing with this again, I just decided to move my business elsewhere. No hard feelings, just food for thought.

I've been a Road Runner Sports VIP member for nearly eight years and have always had excellent…read moreexperiences at the Newbury Park location. I was excited when the Oxnard store opened since it's much closer to home, but unfortunately, I've now had three disappointing visits. On July 20 around 3:55 p.m., I waited about 7-9 minutes to be helped. While I was waiting, a family came in after me. Once the employee "ELLEY" finished at the register, she helped the family first without checking who had been waiting longer. When I was finally assisted, no one came back to see how the shoes fit or if I needed anything else. I came in ready to spend nearly $400, but the lack of customer service made me decide not to make a purchase. I'll continue driving to the Newbury Park location, where I've always received excellent service. I hope the Oxnard team receives additional customer service training, especially when it comes to acknowledging waiting customers and following up after bringing out shoes.

My wife and I went in to check out some running shoes and the fit expert I had was kind and…read morewelcoming but the other guy that my wife had was super condescending and rude. He asked "are you actually interested in buying shoes or are you just doing this for fun". What in the actual sales pitch is that? That was almost enough for us to walk right out of the store. (FYI we were very interested in buying multiple pairs but not after that comment we only bought one from my sales person). He started talking about the shoe inserts and my wife told him she already had custom ones from her podiatrist. That's when he acted EXTRA annoyed. My fit expert swore I needed to buy a size 9.5 even though I've always had a 10. Then my wife's insisted she also needed a 9.5 and she's always had an 8.5 or 9. They were both disagreeing on how much toe space we needed. One telling my wife she needed more and mine telling me I needed less. So against my better judgment I listened to my fit expert and got the 9.5 After I got home and started wearing the around and with a tiny bit of feet swelling and warmth my toes were jamming at the end of the shoe. I returned my pair and bought them at REI. This was the worst shopping experience I have ever had. Please please please stop letting your fit "experts" greet people with "are you actually going to buy shoes or what"

If you're here for women's clothing, this location has a great variety of items. That is why my…read morewife loves shopping here. However, if you are looking for men's clothing, you are going to be relegated to a tiny portion of the store with limited styles and sizes. While I know that that is a common trend in shopping, it's disappointing because I know J. Crew makes high quality clothing and the prices at this factory store are great. I have just never been able to find anything in my size. The store is kept clean and well organized. Despite having a lot in there, you can still easily navigate around which is great. The staff is also extremely friendly and helpful. So, it's just a lopsided shopping experience in my opinion. Women, you are in for a great selection of great clothes at discounted prices. Men, unfortunately, are probably going to have a hit or miss experience just due to the lack of inventory offered.

They had an event this week giving out clothing at no cost to people impacted by the local fires…read more We were so impressed with how well organized the event was and their generosity. The staff showed compassion and caring for the community. Clothing is high quality. Great selection. Highly recommend this company.

Previously, the prices were cheap but I didn't really like the quality and design, but when I went…read morethere the other day, I felt like the prices had gone up a little, but the quality had improved. The service is still good. I previously shopped at Cotton on in another area and returned the item to a local store, and the return process was very smooth. I recommend that point.

Awesome store. It's nicely laid out, many selections. Great location…read more The sales are always good and the store is clean.

I usually don't care enough to leave bad reviews but this kind of behavior was unprovoked and…read moreunnecessary. A girl with wavy blonde hair was very rude, I asked her if I could try on 1 top at 8:48pm she responded with "we close in 10 minutes" I told her I was aware and would only be a couple of minutes. I was out of the fitting room and paying at exactly 8:50pm ... As someone who also works in retail, speaking to customers this way is never okay. I understand it can be hard to practice patience especially when it's that close to closing but why be rude when you were asked a simple question, something that didn't require you to do anything! Lastly her coworker, someone with very short brunette hair was also rude while ringing me up. Very short with their speech and unprofessional.

Very bad customer service. If you buy online and item doesn't fit, there is a $5 restocking fee to…read morereturn. Don't buy here!

Shopping spree today ! I have never owned a Skechers pair of shoes but I heard their cushioned…read moreshoes are like Hokas. I have been buying Hokas for years now but tired of the big price tag. I bought two pairs and got one 50% off as there's a Back to School Sale today 8.18.24. Service was good . I needed my size to be searched for as my size is very common. I quickly got assistance and I walked out with two running shoes. Pink and white ! Yay !

Good service and a good selection. Staff was nice and helpful. The value / prices and special…read moreoffers here are very good. Stocked up on a few pairs of some comfy shoes. Store is well lit and very big. Clean atmosphere. Give it a try!

Super nice store. Clean and organized. Jenn helped me find exactly what I needed. She was patient…read moreand we found just the right shoes. I will definitely return in the future and recommend.

This store location was super racist & I was being discriminated on by the workers inside, I am a…read moreAfrican American & I received poor customer service was getting stared at throughout the whole time inside the store, i advised no one to ever shop at this location at all . Nico is one of the managers that was totally rude & disrespectful. Please don't spend you hard money with this store , it's sad that we live in a world where prejudice still exists. SMH