Best place to find the right shoes! The owner is incredibly…read morehelpful, friendly, and knowledgeable. Based on our conversation, I could definitely tell that he knows a lot about shoes and running in general. He was very patient with us, letting us try multiple options and test them by running back and forth until we found the right fit. At the end of the day, we found the perfect pair, and have been happy with them ever since. Rose is absolutely adorable and such a sweet dog. I immediately fell in love with her! I highly recommend Heart & Sole because I don't think you'll find a more personalized shoe-fitting experience anywhere else. We will be back!

Heart and Soul Shoes is the only Sonoma County business I trust to provide personalized service to…read morecustomers looking for high-quality walking and running shoes. I first learned about them through my chiropractor, who emphasized the importance of choosing quality footwear as a path toward good health. Bonus: When you arrive, you will be greeted by a friendly Golden Retriever. Just be sure to keep an eye on your socks!

I've been a customer at the Santa Rosa fleet feet and have been buying my running shoes at FFSR…read more since 2003. They've helped me get ready for more than a dozen marathons and other races. This is not just a retail store, this is a place where active people can come to be a part of a community. I recently visited the store because I needed to be fit for a new running shoes as the brand I had been using discontinued my shoe model. As a long time marathon runner, I know that value of having the proper shoe for my gait body mechanics. The store offers a state of the art analysis to scan your foot anatomy as well as record your stride / foot strike to see what type of shoe you may need. The process takes about 30 minutes as the next step includes trying out the shoes which are designed for your specific needs ( neutral/ stability etc). This level of service is complementary; no purchase necessary. In addition to their gear, the store also offers a variety of training programs to support novice and experienced runners/walkers. Many participants became longtime friends. If you're looking to get started with a walk or run program or just need some new gear, this is a great option.

Stores like this shows why brick & mortar shops go out of business and people shop online instead!…read moreI would rather order ten pairs of shoes online, try them in the comfort of my own home and return the ones that didn't work out than to step foot in Fleet Feet again. The moment I entered, no one greeted me (though, subsequent customers all got a warm "Welcome In"). I waited in line at the cash register while a customer was being checked out with employee #1. Customer left and employee #1 says there are 2 customers in front of me. So I walk around and check out their shoes. I was referred to Fleet Feet from my podiatrist who recommended I come in for Oofos. I do not like to wear socks (unless going hiking, I wear socks with my Altras) and just wanted a pair of slip on shoes for everyday wear. I saw Oofos had a pair of slip on shoes and thought I would try those on so I waited. I watched 3 customers come in and they were all greeted with a "Welcome In". I watched Employee #1 help a customer in front of me and employee #2 help the second customer in front of me. Employee #3 was finally done and walks up to me and tells me "My shift is over, employee #1 or 2 will help me when they are done". I waited for 30 minutes, had to renew my parking too! It wasn't just the wait, I dont mind waiting for good customer service. At around the 30 minute mark, employee #1 who was still with his customer, walks over and asks how he can help me. I felt like he was just trying to push me out at this point. Why are you NOT giving me individual attention as you are with your current customer? I told him I have bunion pain and looking for an everyday slip on shoe. He did not suggest any items to help with my bunion pain. He did not even acknowledge my bunion pain. I mentioned I dont like wearing shoes with laces and noticed the Oofos had a pair of slip on shoes I can try. He told me to go to Beck shoes instead. I asked if I can try on the Oofos slip on shoes. He said they are limited sizes (I found out after, because that style was discontinued) and grabbed me a pair of 7.5. I tried it on anyways but it did not fit because I am a size 8. I put the shoes back, walked out the shop and will never be back again. May I suggest that Fleet Feet operate on an APPOINTMENT ONLY basis given the individualize one-on-one service that can take up to 45mins-1 hour. They have a foot scan and that can take up to 10 minutes to scan, interpret the data and explain findings to their customers. I was not offered the scan either so I will not be back!

Quite a lot of selections for a store of its size, and the staff are super-friendly and…read moreknowledgeable. Don't let the name fool you, they have many brands, not just Birkenstock. Everything I bought here has been of excellent quality. Good shoes are not cheap, but if you catch a sale, many items are quite affordable.

This store has been a part of our lives for many years (both my wife and I). The service is great…read morewith surprisingly knowledgeable sales people. The selection isn't huge but they make up for that with the quality brands being offered. That combination equates to value for me. Could you find better deals online? Sure but shame on you!! Shop local and support small businesses

We were in town for the weekend and I needed shoes for a holiday party, and this store did not…read moredisappoint. The shoe selection was great, especially the sale section with an extra 30% off already marked-down styles! On top of that, they were running a gift card scavenger hunt, and I ended up winning a $25 gift card that needed to be used that day, which was such a fun surprise and perfect timing for the holidays. They have options for women, men, and kids, each with plenty of discounted styles to choose from. The staff was friendly, offered help while I was searching for heels, and even came over to congratulate me when I found the gift card. Overall, a great shopping experience!

When you shop online it says you can return to store and not pay return shipping. What they DON'T…read moretell you, is that they do not refund the initial shipping charges. So best to go there in person. A bit deceptive.

I have purchased several pair of shoes from Spring Step Shoes. Most of them are the brand…read moreL'Artiste. The brand of shoe is wickedly comfortable, BUT, they are sold with plastic on the heels as opposed to rubber. The plastic is quite dangerous (slippery) and I have taken a fall in their shoes. Ever since then, I immediately replace the plastic on the heels with rubber. At a cost of $24.95 each and I have never requested reimbursement. Nor did I make a claim for the fall, but I am still within the statute of limitations. One of my most recent pair came with a very heavy chemical smell from the dye used in the shoe and it cost me $45.00 to have the boots treated. This time I did request to be credited, especially considering I purchased 7 pairs of shoes within a 10 day span. One would think they would value their customers. To my surprise, I was denied !!! They even requested photos and a receipt for the shoe repair, which I submitted, and still responded with a big fat NO!!!! So from now on, I will wait until the shoe I want is at Zappos, 6pm, Kohl's or Nordstrom. Somewhere where I am valued as a customer and they stand behind their product because Spring Step clearly does NOT !!

I really loved the shoes I bought at Spring Step. My feet felt wonderful wearing them! After…read morebuying Spring Step's L'Artiste brand which really supports my toes, I didn't want to wear any other shoe! I have had them now for about 9 months and unfortunately they are falling apart, they have not endured very well, or I would have given them a 5 star.

This place need manager or store Clark who knows customer service…read more I was there with my friend to look for a couple pairs of shoes. There were no one can help us to find what we were looking for. However we managed to find a pair we wanted, then at cashier who was at the register were NOT attentive at all!! She even looked mad with her job!

Saw online that the store closed at 8:00 p.m. Drive an hour to get here walked in to see the gate…read morebeing locked down as I got to it at 7:55p.m. Mentioned that to the employee that was closing the gate, his response... "sorry boss"! Maybe the store hours should be amended to reflect when your employees feel like it's time that they want to close. Now for my hour drive home empty handed. Unbelievable

This place does have a lot of selection, including a large clearance section…read more However, at least in the clearance section, sizes ended at 10.5 women's and I saw nothing other than standard widths. I would have considered trying on shoes outside the clearance section, but that would have required help from staff, who seemed to be absent from assisting customers. The service would accurately be described as non-existent when I visited with a group of 4 people. We were not greeted, and no one approached us to see if they could help us at any point until we were leaving. When we were leaving one employee who was coming in from outside spoke to us. The prices also seemed really high for the quality and brands of shoes they had for sale. I doubt I'll be returning here.

Whoever owns that Sol desire in SANTA Rosa needs to have a meeting with the lady who was working…read morethe cash register today at 4 o'clock. December 14, 2025 She was the only one there. She's one of the most rudest woman I've ever met. Has zero customer relation, skills. This lady in her mid 60s to 70 years old. When a customer asked a question about shoes. You don't be rude about it. Almost felt like she didn't even want me in the store. Having a condescending attitude really doesn't win over my business. All I wanted to do is buy my wife some shoes for Christmas. I walked out and left I wouldn't recommend buying anything from the store until they get rid of this lady. Who's operating the front desk? I own a business and if my employee ever disrespected a customer like she did, I would fire them. Talk about having repeat customers they definitely lost my business.

Martin was Awesome! Helped me with my golf needs! Was friendly, helpful made me feel Valued. Great…read moreEmployee!!

Chris in the shoe department was immediately extremely helpful trying to help me find exactly what…read moreI was looking for. In spite of my specific needs he very quickly gave me several recommendations and helped me find just what I was looking for. All this while helping three other people and not making any of us feel forgotten. 10/10 would recommend and will go again.