I can't give a high enough rating to R & R Auto Truck Repair and to Kevin in particular. While…read moredriving to Reno, Nevada, on hwy 89 my truck had a malfunction and stopped running. I contacted AAA and had the truck towed 80 miles to R & R. Kevin called 2 days later to tell me that it had a broken exhaust pipe at the manifold, and they could repair it for $450. We drove from Grants Pass back to Shasta Lake to pick it up and headed back towards home. About 5 miles from home the truck started making the exact same noise. When I got it it home I pulled the exhaust/catalytic converters and discovered the repair had failed. I contacted Kevin and he asked what I wanted to do. I told him I would order a new exhaust/catalytic converter and install it myself, because I didn't want to drive the 2 1/2 hours back to the shop. Kevin told me to order the parts and he would reimburse me the entire amount, which I did. I provided the amount to Kevin and received a check from him in a few days. Not only did Kevin stand behind his work, he went the extra mile by reimbursing me for the parts. I can't say enough about the level of customer service Kevin provided! I highly recommend them as a trustworthy shop.

I wasn't going to respond to Rick's response but OMG! You literally responded to everyone…read more So we put 500 miles on our suzuki and it's due for first oil change since rebuild. I want to go anywhere except R&R. My partner decides to go back to R&R because the first oil change was included in the original price we paid. So he goes. Nope $79! Also Rick is great at sounding reasonable but in reality once challenged or questioned he sulks and grumbles. I know rebuild take time and I know how old my suzuki is. I find it interesting that there is no mention of the fact the gaskets blew because after a previous repair the idle was so high it blew them. FRO!

Top notch! My air compressor went out and they had my car fixed and back to me in under 24 hours!…read more Very nice staff! They are now my go to mechanic!

Wasted my time and money. I told them from the start I needed my AC compressor switched, and…read morebrought the new one with me. They said they would have to look at the car first- no problem. Kept my car all day on a Thursday only to find out they aren't open on Friday and they won't use parts they didn't order. I have no qualms with that policy, but to not have been upfront about that from the beginning means I wasted my money on the diagnostic and time it took when I could have taken it elsewhere from the start. This policy should have been mentioned from the beginning when I had brought up that I brought the part needed no less than two times in conversation over the phone and when I dropped it off.

This guy and his shop are excellent- Rusty was even able to help with a musclecar engine.read more

Superior service that is for sure. Great job thanks guys. You're amazing. my car runs like it's…read morebrand new. I got my freedom wagon back thank you thank you thank you thank you

On our way up to Redding for vacation the check engine light came on in my 2013 Honda Pilot. We…read morewere driving from the Bay Area and I was concerned that I would have car problems while on vacation and not know the area. When I called Redding Crown Honda, I got no help unless I wanted to pay to have the car checked. This was not an option since the car was just at Dublin Honda 7 days prior for diagnostics and repair. Why would I pay to have the car checked again? I called Dublin Honda, hoping they would work with Crown Honda, and get it checked for free. Guess what? Dublin Honda doesn't warranty their work, just the part. I ended up going to an O'Reilly Auto Parts store in Redding. A nice man checked the car for free but unfortunately he couldn't get a read from the car's computer. He recommended I go see Norm and spoke highly of him. Norm took a look at the car for free, gave me a recommendation, reset the computer and sent me on my way. He was so nice, respectful, and understanding. He took the stress away while on vacation and for that I'm so grateful. We need more men like Norm, in this world, especially in the world of auto repair. Thank you Norm!!

I have a Honda CR-V and live 150 miles away from Norm's in an area where I would rather not use the…read morelocal service options. I didn't want to make another local appointment to drop my vehicle off and have it serviced whenever someone got around to it. So, based on positive reviews, I took a chance on making an appointment with Norm's and drove there for service. There was a miscommunication on my model but Norm ordered and received the correct parts in town quickly once that was resolved. I was able to drive away in a couple of hours and arrived back home by the afternoon. It was no hassle at all. Norm took a couple of minutes at the end to explain to me how I could do some more visual diagnostics on the vehicle myself, quickly pointing out a few relevant parts with his flashlight. He obviously didn't have to do that, but this is going to save me a lot of time later. The prices were very fair. When I looked up the services on Google for approximately what they should cost, Norm charged me around that amount. He also said for some things he wouldn't charge too much extra for if I wanted them done at the same time. This was much different than places I am used to who will charge me twice for taking apart the same thing once. Even with $50 in gasoline, the service was very affordable. I'll be spending all my vehicle maintenance budget with Norm as long as his business is still open. I'd be confident to recommend this business to anyone who has a Honda. My vehicle now runs a lot better than it did before and I feel like the money I spent went to someone who deserves it for quality work and excellent customer service.

I was traveling through Redding Ca on my way home from Canada to AZ when I experienced overheating…read morewhich turned out to be transmission, water pump and radiator problems on my 1994 Low mileage Ford E-150. Tried a number of transmission shops and only Frank with California Transmissions was willing to help without several days of delay. Frank prioritized my repair, worked late into the night and got me back on the road. I can't say enough about his responsiveness, mechanical expertise and dedication. He is an honest, reasonably priced, skilled mechanic, and a genuine human being!!!!

I hate that noise! You know that expensive sounding metallic whir from your torque that tells you…read moreyou're not going anywhere? I really hate that noise. But as luck would have it we were a few blocks from California Transmissions and I was able to limp my Chevy Z71 in on the transfer case. (4WD, locked in first gear) It was Saturday afternoon and "Frank" was up to his elbows in another transmission. He listened to my sob story and quoted a fair price for a complete rebuild. We left my truck with him and his help gave us a ride to Enterprise for a rent-a-dent. Monday afternoon I returned my rental and hung out in the shop while Frank installed my rebuilt transmission. Let me tell you, this is not shade tree mechanic's work. I was impressed by the skill and professional integrity I was privy to. The shop floor may be a mess, but the work coming out of it is first class. We live on a mountain top outside of Weaverville and we'd have been stranded this winter without our 4WD truck. Thanks to California Transmissions we haven't missed a beat.

I couldn't be more satisfied with the service I received at Apex Automotive. From start to finish,…read morethe entire staff was friendly, courteous, and professional. They replaced the TCV in my 2021 Subaru and quoted me a fair price that was nearly $1,500 less than what the Subaru dealership had initially quoted. Even better, they had my car repaired and back on the road the very next day. It's clear they take pride in their work and genuinely care about their customers. I highly recommend Apex Automotive to anyone looking for honest, reliable, and high-quality auto repair. They've earned a lifelong customer, and I'll definitely be returning for any future automotive needs.

Several issues and minimal budget, Shane worked with us to get all our major issues fixed and…read morequickly since it was our only vehicle. The only shop we will bring our cars to from now on.

James was our mechanic and we had computer problems with our Audi. I was very impressed with his…read moreefforts to help us but we ended up having to be towed to the dealer in Sacramento. Audi has a monopoly on computer issues and I will never buy an Audi again. However, if I ever have trouble near Redding, I'm going to Richard's automotive and I'm going to track down James. NEVER BUY an Audi!!!!!!!!

350 miles from home, blew the steering high pressure hose. This also happened away from home some…read moreyears back and it took 3 days to fix, tow fees, taxi,, rental car and hotel. So its a van and you can't even see the part with the hood open. With no friends, relatives or any contacts in Redding. It was really stressful and depressing, so i asked the tow dispatcher where to take it, and i misunderstood him and called Richard's, they said they would make room and they fixed it in 2 hours, so who does that, I'd still be on hold with ford's service department. They were kind and efficient, and I highly recommend them.

I took my car to Strong Automotive for a drive line seal replacement and service was great, very…read moreprofessional and I am pleased with the work they did. It has been over a month and the job still looks professional and new. No problems whatsoever. In past when I needed help they went beyond the call of duty. Very caring people. K.Hutchinson

My 80 y/o mother has an older Subaru Outback. The stock headlights aren't bright enough to compete…read morewith newer cars shining their lights at you. I bought very expensive aftermarket bulbs but discovered the front bumper must be removed to change the light housing which I also wanted to replace. I saw this body shop had high stars on Yelp so I called to ask if they would perform the work. Their immediate response was "no" and "we don't do that kind of work and only install OEM components." I kindly asked " do you recommend anyone else that will do this work for me?". Immediate "nope, you'll just have to call around" They were about as helpful as a broken fence post and could care less in my opinion. My next phone call was to Underhood Automotive. Immediately helpful and professional. Chris said they do this kind of work all the time and install DOT legal headlights on older Shasta County Search and Rescue vehicles. Every single question I asked was answered. I live 4 hours away from Redding so coordinating this was somewhat of a Challenge. Chris even told me my mom's car had loud squeeking brakes and he would inspect those as well. Strong Automotive has high stars so I'm guessing their body work is pretty good but customer service is also very important and in this department, they have a long way to go.