Today, Friday, September 11, I came in at 8:17 AM. No one was at the front when I walked in, and…read morethe music was extremely loud, so I wasn't even sure if anyone in the back could hear that a customer had entered the store.
I called the store twice while I was standing inside, and the phone was never answered. After waiting about six minutes, I ended up opening and closing the front door again just to make the bell go off in hopes that someone would realize I was there.
Eventually, a guy came out from the back. He didn't say hello, good morning, or ask how he could help me. He simply said, "Pickup order?" I told him no, I was actually trying to place an order.
The customer service was basically nonexistent. A simple "Good morning, how can I help you?" would have made a huge difference.
I ordered the 35-piece box and paid for my items. When the tip option came up, I chose not to tip because I'm honestly tired of feeling expected to tip when the service doesn't warrant it. After I paid, he just turned around and walked into the back without saying, "I'll be right back," or anything at all.
He eventually came back out, handed me the box, and said, "Have a good day."
I definitely prefer the other location. At least there, the employees smile, greet you, and make you feel acknowledged as a customer. This location is extremely close to my house, which is why I wanted to give it a try, but I would honestly rather drive 20 minutes away for better service.
I'm not sure I'll be returning to this location.