Service was Welcoming and helpful. Dedicated Parking right next to the building. Isles are well…read moreorganized and spacious. A larger location compared to others. Registers are around the corner from the entrance. Staff were attentive guests for shopping for their auto needs. Right in the heart of downtown across the street from Trader Joe's shopping center.

I love this location. I visit often to pick up engine oil and every time I am greeted by friendly…read morestaff members. Service is quick, and they are helpful and knowledgeable. Very clean and large store as well!

Been at this game for over 50 years...thier upper level management team is made up of people from…read moreother industries.. solid understanding of shops needs is totally lacking...we has 5 sources in our area...most all shops here use others because of better service and inventory...

As a woman shopping for parts it can be very challenging. I had the best experience with Reginald…read moreat the Redlands store. With the information that I gave him, he helped me with kindness and patience. I'm very grateful to having somebody who took the time to help me out. Huge shout out to Reginald!!!

I had the absolute pleasure of entering the Redlands Citrus location #2822 yesterday. Neena was…read morefabulous. She went above and beyond to help in such a professional and highly personal manner. Isaish was most helpful also. Highly recommend!

Today I visited your store to purchase a headlight bulb for my 2005 Scion. I was assisted by an…read moreemployee named Luis, and unfortunately, my experience was very unpleasant. I asked for help finding the correct bulb for my car. While I did not have the exact model information at that moment, my vehicle was parked right outside the store and clearly visible, as the store is quite small. Luis told me that it was my responsibility to provide the exact model and that he could not assist me otherwise. I explained that the day before, another employee had helped me find the correct bulb and even assisted with installing it. Luis responded that this was not his job and that he would not help me with that. His tone was dismissive and rude throughout the interaction. I felt unsupported as a customer and ultimately decided to leave and take my business elsewhere. When I told him this, he simply said that was fine. I believe customer service should include a willingness to assist, especially in situations where help is clearly possible. I hope you can address this situation to ensure a better experience for future customers.

Store manager Acacia Scott is so rude I walked in to pick up a uber order and she came off with…read moreattitude. The order was cancelled by them but how was I suppose to know this when it came across my app to pick up.

I had some car issues and had to go to Autozone in Redlands off of Redlands Blvd. Amanda M. went…read moreabove and beyond to help me resolve my problem. She is a great asset to their team and highly recommend going to her if you need any help with your car problems. Thank you for the excellent customer service Amanda M. It made my day!

Even as a retired mechanic, I was having a hard time with my wife's 2012 Cadillac windshield…read morewipers. Luckily Carl from AutoZone knew exactly what I was doing wrong came out and installed them for me and I gave him a big 100% you guys got a great staff.

We had such a great experience at AutoZone thanks to Kevin. My husband stopped in to find the exact…read morewindshield wipers needed for his son's car and Kevin went above and beyond to help. He took the time to make sure we got the correct size and brand, and he was incredibly patient and knowledgeable throughout the process. What really stood out was that he didn't just point us in the right direction -- he actually came outside and helped install them himself. It's rare to see that level of customer service these days. Kevin made what could have been a quick, transactional stop feel genuinely helpful and stress-free. We truly appreciated his kindness and professionalism. AutoZone is lucky to have him!

I had a terrible experience here. The sales clerk that assisted me lied to my face about my…read morelifetime warranty on my alternator. He told me he could not honor my warranty because it was already replaced once. I proceeded, ok thank you for your time. I went to a different location and they didn't hesitate to honor my warranty. I will never set foot in this store again.

The customer service could improve. The two employees, Adrian and Hector, were playing some game…read moreon their other employee "Eric" but they used the customer to play this game not thinking that I would need to call and ask for a follow up on my part. Well my part didn't come in same day so my husband called to follow up and then they gave the run around because Adrian gave me the wrong name and Hector let him. They kept trying to excuse their behavior and lie about the whole thing. This is the worst experience I have ever had and I am a paying customer who didn't play with anyone but just wanted to order my part for my truck. Very disappointed and upset

What a scam. Don't have your car worked on here…read more The radiator in our second car (an older sedan) recently sprung a leak and left my wife stranded on the freeway. It ended up at Pep Boys 'cause that's where the tow company provided by our insurance company's roadside assistance dropped it off. She authorized them to diagnose it, but didn't agree to any work until she could check with me, and it's a good thing she didn't. When I got home later and went down and see what was up with the car they said it needed a new radiator. I was unsurprised at this, as her description of what went wrong with the car led me to believe it was likely a coolant leak of some sort. At least they were honest about that much. Then they showed me the quote to replace it. It was over $700 dollars, and included such gems in the detailed estimate as $82 for "radiator drain and fill pkg", 'cause apparently the $312 to "remove & replace radiator" doesn't include draining and filling? They wanted to charge me $223 for a radiator. I got a new OEM radiator for $95. $24 radiator cap? $16 at O'Reilly's. And then there's the extra $53 for "limited extended labor warranty", 'cause apparently they won't stand by their work unless they can gouge you for it first. I said f*** that noise, paid them their $50 diagnostic fee, and drove it home. I'm, a non-pro, shade tree mechanic doing the work in my driveway, and did the job in less than 2 hours (A job that would probably take a pro an hour or less.) for a little over $100 in parts. I don't see how that's $700+ worth of work. I shudder to think how many people who know nothing about their cars are getting scammed by this shop.

What an amazing experience to work with Mike and his team. Myself and my husband had a tire issue…read moreon the freeway, and they promptly took care of us. They were the only tire store that had the size of our tire Thank you, Pep Boys for having such an amazing team and a big and amazing shout out to Mike for taking such good care of us Thank you April Aoyama

This was a troubled visit But. 2 people at the auto department completely changed that I want to…read morethank Danielle and Felix made a somewhat bad encounter to an excellent encounter they both went over and above the call to fix a mistake thank you both and 5 stars to you both.

Getting new back tires for a really nice deal on 2 tires the workers were very fast and…read moreprofessional just make sure to make an appointment I waited about 6 hours but was worth the wait for the tires

Buying a car is never a fun time...it's stressful, exhausting, and can be frustrating and obtuse. I…read morewas therefore very grateful that we worked with Noah to trade in my old car and buy a newer one that uses less gas (PHEV). Noah was easy-going, polite, friendly, and fair...I know sales people have a job to do and Noah did the best job possible balancing being a businessman and demonstrating excellent and personal customer service. He also went above and beyond to make sure we felt taken care of at every point of the process. It's easy to feel like a "customer" at some of the bigger, corporate dealerships. Redlands CDJR felt much more cozy and down-to-earth, and Noah's mellow, no pressure energy helped us to drive away very satisfied in our new purchase.

WARNING! Read this before your entrust your vehicle to REDLANDS CDJR Dealership!…read more My Experience With Recall 67C - 2022 Thor Dazzle 2LB. 6558 miles I brought my 2022 Thor Dazzle 2LB to the dealership for Recall 67C. Before taking it in, I had no known coolant leak, and the vehicle was in good condition. In fact we Just got back from Yosemite. After the truck had been at the dealership for two days, a dealership manager named Cody told me they had found a coolant-system leak and that I would have to pay approximately $1,500 for the repair. Because I had brought the vehicle in without any known coolant problem, I immediately contacted MOPAR for help and asked whether the leak could be related to the recall service. Unfortunately, I was not able to get the issue resolved. I declined the $1,500 repair and picked up my vehicle. I was not told that the coolant leak was still present, and I was not warned that it could be unsafe to drive. About 10 miles after leaving the dealership, I noticed the engine was steaming. When I arrived home and opened the hood, it appeared that the vehicle was almost out of coolant. I was also shocked to discover a long screwdriver left inside the engine compartment. I had already driven the vehicle home with the tool still sitting inside the engine bay. There is another issue that concerns me. Cody sent me photographs of what he claimed was my old radiator. However, when I took my own photographs of the radiator on my truck, it appeared almost brand new. Because I wanted an independent opinion, I asked my independent mechanic to inspect and investigate the situation. During his inspection, he found that the radiator had a scratch running from the top to the bottom. This raised additional concerns for me about the condition of the radiator and what may have happened while my vehicle was at the dealership. I am not accusing anyone of wrongdoing based solely on this finding, but I believe the condition of the radiator should be documented and independently reviewed, especially given the photographs Cody provided and the fact that the coolant problem was identified only after the vehicle had been at the dealership for two days. To be clear, I am not claiming that the dealership caused the coolant leak as a fact. I am asking reasonable questions because I brought the vehicle in without a known leak, was told two days later that it had a leak requiring a $1,500 repair, and then experienced steaming and an apparent loss of coolant about 10 miles after leaving the dealership. I would like answers to these questions: -Could the coolant leak be related to Recall 67C? -Why was I not warned about the active leak before driving away? -Why did the engine begin steaming approximately 10 miles after leaving? -Why was the vehicle apparently almost out of coolant when I opened the hood? -Why was a long screwdriver left inside my engine compartment? -Why did the radiator have a scratch running from the top to the bottom? -Can the dealership verify that the radiator shown in Cody's photographs was actually from my vehicle? -Why did the radiator in my photographs appear almost brand new compared with the photographs Cody provided? -Why am I being asked to pay approximately $1,500 for this repair? -Will MOPAR/Stellantis assist in resolving this matter? I have documentation, photographs, recall paperwork, dealership paperwork, photographs provided by Cody, and information from my independent mechanic that I can provide to support my concerns. UPDATE: 9/10/26 Stellantis, the parent company, is now communicating with me regarding this situation. They asks me to bring my truck back to dealership. But I asked a different dealership to fix it. I appreciate that they are taking the time to review my concerns. At this point, I am hoping they will investigate what happened, review the dealership's work and documentation, and help determine whether the coolant issue is connected in any way to the recall service. Updates : 9/18/26 Fontana, the other dealership, they asks me to pay $2500 to fix the REDLANDS intentional faults. Me & my wife are so frustrated that cannot eat, work and sleep well because of this stress I will keep everyone updated as I receive more information. I hope this situation can be resolved fairly and that I can get clear answers about what happened to my vehicle. I am not looking to accuse anyone without evidence. I simply want transparency, accountability, and a fair resolution So it won't again happen to anyone

Auto Haus is my go-to place for fast, high-quality Dashcam and other electronics installations…read more Daniel C. Has done an amazing job in discreetly and carefully installing dashcams in four vehicles so far. Recently my daughter got tired of the burned-out display screen in her 2014 Cadillac SRX and Daniel replaced it with a flawless gel-screen that works beautifully and will last far longer than the original. Call for current location--they're not on Arizona any longer.

This place is an absolute joke! My son chose this shop for a front end replacement on his car…read morethrough his insurance company (State Farm) his vehicle went into Auto Haus on May 2. After 3 months his car was still in the shop so my son started pressing the issue because he needed his car back. Once he finally got his car back he noticed it was overheating and I had a leak. He took the car immediately back to Auto Haus and advised the shop owner Vic. Once he looked under the car he noticed that there was a crack in his oil pan, bumper clips were all broken, right passenger fender mount was being held on by a screw, and his cross member and control arm were both damaged still from the accident and fan was not working. He fixed the oil pan and the fan; however, the rest of the issues have yet to be resolved. My son has car in his possession because he's not comfortable taking his car back to this shop because he never properly fixed it in the first place. Auto Haus repaired everything cosmetic but fixed nothing under the hood and under the car even tho all those repairs were included in the invoice. He advised State Farm of the issue and State Farm contacted Vic from Auto Haus and told him to cur him a check to get the car fixed somewhere else or they would flag him with the Better Business Bureau. Needless to say Vic decided to cut My Son a check. When Vic was pressed about the crappy job he did he got defensive and had a list of reasons on why he did a crappy job. Beware of this this shop,