All though they were not able to help me find a discontinued item, they sure did try and I wasn't…read moreeven a big customer. I just need a couple of boxes of flooring. And they would have to ship it to me as well. I was impressed that they worked so hard for nothing in return. They didn't make a dime off of me but put a lot of work into trying to help me out. A++++++++

We had a good experience with this company. We had them do a large flooring job in our home that…read moreincluded reflooring the majority of our home. We shopped at several other flooring ships and the floor store chain was $4000 more than Carpet Center. Same brand. Same quality. Same color. They are a smaller shop so installs and scheduling can take longer or be a little iffy but if you communicate clearly and regularly with Kitty she will hook you up and make sure it goes well. Our install looks amazing and it was done very well.

We have worked with Marcus twice, once to refinish our maple floors, and more recently to repair…read moreflood damage. Flooring FX is responsive, dependable and do top notch work. We trust them to come into our home when and work when we are not there. We highly recommend them.

These guys did an awesome job on my floor. The quality of their work is top notch. They work quick,…read morecleaned up, were super punctual, scheduling and payment were easy. And they're super nice guys. Couldn't be happier, and highly recommend them.

Fantastic experience - from quote to end of job!! Had entire house carpet ripped out and vinyl…read moreflooring put in, along with 2 new bedroom carpets. Murnane was efficient, prompt and worked within the quote. Super easy to work with. Have had bad experiences with box stores and how they contract out the work and then no one takes responsibility for any customer service. With Murnane's installation team, they work for the store and the team shown on the website is who exactly shows up . No hidden costs, no surprises - Highly recommend - 5 stars!!!

We chose these folks based on the other reviews, and they were spot on…read more From the moment we stepped in to the time when the team left our house having carpeted two rooms and put a new wood floor in the third they were awesome. They arrived when they said they would, quoted and provided great options and advice. What I liked is they talked us down from what we thought we needed to a great choice. Thanks to the whole team.

We used The Floor Store in Santa Rosa for our kitchen floors a few years ago and had a great…read moreexperience. Recently, a transition piece we bought cracked, so we called to see what we could do. Alan, who helped us the first time, took care of it right away and made getting a replacement hastle free. Really appreciate the exceptional help, even years later. Would definitely recommend them to all of our friends!

Great customer service, really felt heard and helped thank you Tom !…read more When I came in to ask about floor transitions he offered his help even gave me one to test out !

HORRIBLE EXPERIENCE - AVOID THIS PLACE!…read more There's a reason they call it Discount Carpet -- you truly get what you pay for. The installation was cheap, poorly done, and the customer service was absolutely terrible. We had carpet installed in an elderly woman's home, and the seams in the living room are glaringly visible. When we brought it up, we were told it was "normal" and would "blend in over time." Nonsense. On top of that, there was a tack sticking up through the carpet that punctured our feet multiple times, causing them to bleed. When I called to address these issues, the front desk receptionist was rude, dismissive, and completely unwilling to help. I would never recommend this company to anyone. There are plenty of professional installers out there who will do quality work for the same price--and treat customers with respect. Do yourself a favor and stay away.

Went in for carpet for my rental, they gave me exactly what I wanted... good quality carpet and…read morequick installation for a more than fair price. Very happy! Gina was easy and straight to the point.

Sonoma County Carpet can get any brand of carpet and install without long delays and at the best…read moreprices. Way better than the big box stores, just straight and honest pricing that includes everything. Fred always answers the phone and is very prompt and flexible with scheduling. The carpet installers and friendly and professional.

Accidentally left a bad review for this company, meant for Empire Today (they received 1 star from,…read morenot worth the hassle with them) but cannot figure out how to delete the review. So instead, if you have an issue with Empire Today and you're in the sonoma county area, don't leave a bad review for Empire Floors, because they are not the same company. But this company is prompt with their follow up, at the very least, greatly appreciate that!

The owner John is great. He really has great customer service. When I had a concern about the edges…read moreof the real hardwood floors we had refinished, he came right over and looked at and assured me it was normal. It just looked to me like the edges didn't completely get the stain. But I'm very happy with Empire Floors! They made our hardwood floors look flawless and updated. Love the color I chose. Which is aged barrel. It's goes with our "San Francisco Fog" accent wall so well;) literally obsessed! Our home has a modern feel now and the quality of the finish was well worth the 2,400$! If your looking for a great flooring company, look no more, GO HERE! Trust me you'll be happy you did. And I really only write positive reviews. Very seldom do I put a negative review unless the customer services are lacking or disrespectful. See before and after photos belowturned out so pretty!!!

Rugworks, was recommended to me by my contractor, and its been great one thus far…read more First, don't let the name fool you, they are a complete flooring store. They carry all major types of flooring, including hardwoods and laminates. The selection is budget friendly to the highest end. I recently took home 4 samples, yes they allow that, and encourage it as well; you want to get a good idea of how the floor will look in your own space. Chalk it up to the multiple choices, finishes or manufactures, I just brought home 3 more to sample. My indecision however is being guided by a very familiar staff who know there flooring. I have been greeted and helped by Hernan, Jessie and Jeff. I know with their guidance I will make the best choice soon! I can highly recommend them to you, there is no wonder and certainly no suprise that they have a consistent 5 star Yelp score!

We live in a manufactured home which means it doesn't have a solid foundation - and having had a…read moresolid foundation home in the past we were leery of installing a luxury vinyl floor in our home. We've had Luxury Vinyl Flooring in our kitchen for 4 years - no problem at all, even though our home shifts with the seasons. Now, we have another brand of LVF in our living/dining room which is truly beautiful. Installation was quick, and the outcome is amazing! All is well working with Rugworks, specifically with their wonderful installation team and their professional team who have an infinite amount of patience in working with their client. Kudos to Jessica and Jeff.

I own a small fitness studio here in Santa Rosa called Team LP Fitness Playground…read more Twice a year, during holiday weekends that turn into three-day breaks, I set aside time to deep-clean my studio, including the carpets. Thanksgiving weekend is one of my favorite times for this. In the past, I've contacted a couple of local companies to handle the carpet cleaning, but they weren't available to come out on the Friday after Thanksgiving. So, I turned to Google and discovered Heaven's Best Carpet Cleaning, a family-owned, local business. I reached out to Martin, the owner, who gave me a competitive quote over the phone. He happily scheduled a visit for the day after Thanksgiving. Martin and his wife, Christina, arrived exactly when they promised. In just an hour and a half, they completely transformed my studio carpets, making them look cleaner, brighter, and even better than when they were last cleaned. Thank you, Martin and Christina, for delivering outstanding service on this holiday weekend! I'm excited to give Heavens Best Carpet Cleaning 5 STARS and strongly recommend them to local gyms, businesses, and homeowners. I believe you'll be just as happy with their service as I am!

Really appreciate these guys. I have used them annually for 4 years. Excellent service each timeread more