Another great job by API. Very fair rates, excellent work and professionalism. I always bring my…read morecars here when I can't handle a repair myself. I cannot recommend this service center enough.

I needed a new radio console installed along with routine oil change, differential fluid, tire…read morerotation, etc. at the dealership for our 2015 Subaru Outback. AutoNation Subaru promised 2 days but it turned out they hadn't ordered the radio and it would take 7-10 business days, so--for the first time ever--we took it to Kevin at API for the routine stuff and would take it back to AutoNation for the radio another time. We dropped it off June 23 and would pick it up June 29 (which we did.) Drove it home (~5 miles) and it sat until Tuesday at 4:30 a.m. when my wife went to work. The car started shimmying and a burning smell and grinding sound came out from under the hood. She pulled over as the car lost power and the car wouldn't stop rolling in Park; used emergency brake and towed it back to API that morning (June 30). Kevin diagnosed the outback needed a new transmission but denied any culpability, saying instead this is a dealership problem and try to con them into extending the warranty. Towed it to Catonsville Subaru and we have their video diagnostic and written report stating the differential assembly was empty of fluid and the transmission was filled with differential fluid. It cost almost $20K to repair the damage and Kevin and API (with his son and daughter) refuse to respond. I hate to spend $10K to recover $20K but they are leaving us no choice. I've mailed hardcopies, sent email requesting "read receipts (APISOUTH@YAHOO.com) but they immediately delete them without reading. API has their folksy "aw shucks, I'm just one o' ya'll" routine down pat but it's shadier than Trump bitcoin. I recommend avoiding this place like the plague.

Extremely honest shop. Steve didn't try to sell me anything extra at all. Recommended.read more

Honest. Know what they're doing. Just ask any customer they have, and you will get a thumbs up…read more Bill Mitchell

Do you want an honest, fair priced automotive shop? Well, do you?…read moreStart your experience with Dependable...no it's not a commercial, nor am I paid, but when I have great experiences that exceed my expectations, I'd like to share that and get the word out. I am super happy with Dependable and as a customer, I am treated more like a friend than a customer. Top notch work, fair pricing and excellent communication! Years ago, I worked with another automotive shop in Howard county far longer than I care to admit to. First it was the poor communication; next, the pricing was getting very expensive; lastly, too many repeat visits for the same issue caused me to find another automotive shop.

Steve and crew are skilled and honest, qualities rarely seen together in one shop today…read more I highly recommend then for all your automotive needs. WHK

Ricasa was recommended to us from my in laws several years ago, and they have shown us time and…read moretime again good service. We've taken our cars in for everything from more complicated repairs to the simple oil change. We think the prices are fair and reasonable and they tend to be pretty straightforward with what needs to be done. My husband and I don't feel like they are leading us astray to make more money. We have recommended them to many friends and family and plan to be loyal customers for many years.

This place is great. Price was very reasonable, quality of work was great, and work was completed…read moreexactly when they said it would be. Highly recommend.

Absolutely GREAT People!! We will be a customer forever…read more Did what they advised us they would do and did it in a timely manner. Awesome convenient small business

I had a good experience with them. I needed a part replaced and they were pretty quick and charged…read morea good price.

My car had been stumbling whenever I would accelerate, so I brought it here to get a diagnostic…read moretest. While checking for a solution to my issue, they were also able to find a number of other issues, the most important of which was that I needed new brakes. When they were done, I payed about $478 for a new intake manifold, about $937 for all new brake pads and rotors, and $136 for new brake fluid. Overall, I was very impressed with the service I received! Not only were the employees personable, but I was also given an honest assessment of what my car needed. The prices are a little higher than other places, but I think you pay for quality and care. I will definitely come back in the future!

Condescending staff, INSANELY overpriced (I was quoted $1400 for brakes and rotors!). I will never…read morerecommend or take any cars to this joke of a shop. Maybe they should pick a more affordable location so they can rip people off less.

Worth the 20 minute drive. Great yelp reviews for a reason. My 2nd visit and have a 3rd coming…read more Staff: Customer service is great and had straight forward conversations with the guys that have helped me out. Provide you the rates up front with no BS and don't try to sell/talk you into anything. Shop: Clean and great car theme going. You can tell the owner has a passion for automobiles with the way he has designed the place. Classic arcade games as well. Service: Rates are reasonable and have been cheaper at times compared to other places with good yelp reviews. They also support service members. Semper Fi, Tom

Went in looking for new brakes all around. Instead I was told they were fine. I really appreciate…read morethe honesty.

I believe in leaving fair and honest reviews, which is why I'm updating my original feedback. **To…read moreclarify, I have never received any service from this business.** My initial one-star review was based solely on my phone conversation with Lou while scheduling an appointment to have a diagnostic performed. I want to thank Ethan, the service manager, for taking the time out of his busy day to personally call me and explain the company's position regarding my review. I appreciate the effort to clarify the misunderstanding. According to Ethan, the business does not require payment upfront. Instead, the text we received was a pre-approval link meant to inform us of the potential cost following a diagnostic. Unfortunately, this wasn't clearly communicated during my original call with Lou. If he had mentioned that we'd receive a text requiring approval before any work could be done--and that payment would only be due after the diagnostic--I would not have left a one-star review. From a customer's perspective, receiving a $200+ link without prior explanation understandably creates the impression that payment is required in advance. This was a clear miscommunication, and I'm willing to chalk it up as such. That said, I strongly recommend the business makes this process more transparent in future calls. Customers should be clearly told: 1. They will receive a text with a pre-approval link. 2. No payment is due until after the diagnostic is complete. In today's climate, transparency is critical, and many customers--like myself--may feel uneasy approving charges before their vehicle has even been seen. While I still haven't had any work done here, I want to be fair. Ethan's call helped clarify the process, and for that reason, I'm updating my rating from 1 star to 3 stars. My intention has never been to tarnish this business--only to share my honest experience. I hope this feedback helps them improve communication with future customers and avoid similar misunderstandings. Thank you again.

Made an online appointment yesterday evening for a safety inspection. Received a text shortly…read morebefore my appointment saying they won't do the inspection on my vehicle. When I challenged that and said I would happily pay for a repeat inspection *IF* my vehicle needs repairs, Tony repeatedly doubled down on nonsensical policies. Recommend using Columba Auto Care or Dobbin Auto Repair. Both seem more respectful of customers' time. Neither have such "policies" for state inspections. UPDATE to correct the inaccuracies by the business owner: I booked the night before and received confirmation of such. Also, when I called Tony in response to his text, I told him I'd pay for a repeat inspection IF NECESSARY (unlikely on a newer model with low miles) and would not want their shop to do the repairs. He still doubled down on nonsensical policies. If my vehicle needed repairs, I'd take it to Tesla -- not a random shop without the expertise necessary to take care of my vehicle. I've talked with multiple shops in the area. This is the ONLY one I've spoken to that refuses to do state inspections on Teslas. They should reevaluate their policies AND state this clearly on their website so they do not waste customers' time.