I recently had this company come out to replace a shut-off valve for a water line going to our refrigerator. The technician was polite and professional. He took great care to protect our property. The only concern I had was the pricing. It was a little steep but bigger companies have larger overhead. Job was done correctly. I would consider using them again. read more

True American Craftsmanship. When something goes wrong in your house you have to call the professionals! That's Reimer. 1000% read more

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Reimer customer service spot on and very helpful with getting a tech to come out and diagnose a clog right away . Evan was my tech and he was very respectful, knowledgeable and efficient. He assured me everything was going to be okay as I was upset and nervous about what was blocking my main drain . He took the time and explained everything he was going to do and what each tool does. The camera was pretty cool . I didn't know I had a clean out/trap out front as it was buried by previous home owners . Once it was found made unblocking much easier. Thank you Evan for your professionalism and being very honest, respectful and clean . Your experience shows and makes home owners like us feel better we have a "Reimers" to rely upon for unexpected repairs. read more

Reimer Heating, Cooling & Plumbing - The clean out/trap that was buried . - Heating & Air Conditioning/HVAC Near Me - Cheektowaga, New York

OMG ... do you need to define incredible!? How about awesome? Or, customer-focused? Well all three describe Reimer!! Came home on Sunday after Thanksgiving to a house with inside temperatures of 40 degrees and did not know who to call. One neighbor suggested Company X and I left a voicemail saying we had no heat ... they still have not called back. Went to Lowe's for a space heater. A guy named Tom was there pushing Reimer and since we had not heard back from the X company I told him the problem. He said to expect a call in a couple of hours or first thing Monday. 30 minutes later my phone rang ... I said I would wait until Monday for service... the tech came identified the apparent problem and he was awesome. Overnight we realized there was a hidden issue so started texting and calling the Monday tech. He was great on the phone and made sure the Tuesday tech got here pronto. Tuesday's tech was just as awesome and solved the problem. When it rains it pours ... in addition to the furnace issue we came home to a plumbing problem but Tuesday tech said "no problem" and tomorrow a Reimer plumbing guy is coming. Cost far below what I expected and I can still have Christmas in a warm cozy house. We are now a Reimer Home! read more

Reimer Heating, Cooling & Plumbing - Heating & Air Conditioning/HVAC Near Me - Cheektowaga, New York

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My husband called the emergency number due to the fact, that our heat wasn't kicking on, but the fan kept blowing. It got down to 65 in here, before my husband finally called the number around 8 pm. We finally got a call back from Adam. Meanwhile while we waited for a call to let us know when he was going to be coming out, we tried trouble-shooting to see what was going on. We had the thermostat numbers reset, we checked the filter though we knew we had just replaced it last week with a brand new one, and last we turned the braker off that went to the furnance. At this time, Adam had called back, and didn't want to come out as it was getting close to 11. My husband told him, we have children, and we really need to see what's going on. So, he said he was going to make some calls. I continued to read up on the hvac system to see what could be going on. I even read reviews about the thermostat to see if something else was going on, like batteries or was it frozen, was it the igniter, etc. Tracy called my husband and said he'd gotten a call from Adam. My husband explained the situation. Tracy explained, that typically after 11 they don't generally take more repairs. My husband explained about our kids and how it happened last weekend too. That we had someone set up to come out, but we cancelled because we finally got it heating, and thought they wouldn't be able to replicate the problem. Tracy listened and then said he'd see what he could do. After a little bit, my husband and I turned the braker back on. It took a bit for the thermostat to reset and come back online. Once it did, it was blowing cold air for a little bit, then we turned the thermostat way up to 75. It blew cold air for about 10 minutes, then the heat finally kicked on. About 15 minutes after that, Adam called and said he was on his way. We were concerned that they wouldn't be able to replicate the problem. My husband turned the heat back off to see if it would duplicate the problem. Adam was mad when he came into our house, took the door off, and called my husband a lying sack of ****. He accused my husband of lying about the furnance, and inspite of my husband trying to explain what kept happening, he raised his voice at my husband and said that he had real customers with no heat, that he wasn't going to charge us, and that was when I came into the conversation. I told Adam, not to ever talk to my husband like that again. He said well if it warrants it... and kept going on about real customers. That's when I got very upset, as we had just spent over 13k for a brand new ac unit from this company. Now keep in mind, this company, knows my husband and I are veterans. We got a veteran discount, and him calling my husband a liar and his integrity into play was uncalled for. I finally told the tech (Adam) to get out of the house now. He argued with me and I pointed right at the door and repeated for him to leave my house now. He finally headed for the door and then stopped at it, when I told him, never to set foot in this house again, and that I would be calling the office and speaking with his boss. He started insinuating my husband was a liar again and refusing to leave the house. When I told him to go, he said no and refused. That was when I had to have my husband get my phone. I told the tech if he didn't get out, I was calling the cops to have him removed. When he still stood there, my husband finally handed me my phone and I started to dial. That's when he finally ran out of the house, got in his vehicle, and left. I called the number and requested to speak to a supervisor. I was told we would get a call back at 7 am. I am not letting this go at all. read more

Okay so they do good work period. They are a company so they are doing everything by the books and up to code. However they are very very expensive they have to be to afford to attract plumbers instead of having them work for themselves . Plus to keep all the scheduling stuff and have the owner make a profit for it all. Now on to service. They will do a good job and they will come out fairly quick for emergency services. I'd recommend using a standard plumber for anything simple or trying it yourself. Otherwise use them for the major major stuff. So you have a warrantee. read more

The men at Reimer are so very professional and knowledgeable, I had my fourth issue with plumbing just this winter. I called they came within a day. Chris L was not satisfied with the prognosis, he kept digging deeper to find the problem. Within 2 days Mike M came and fixed it. The valve in the basement was not functioning at all. Thank you to all your staff you guys are the best! Thank you read more

So they came to my home, had a sink backed up. Snake did not solve the issue which was fine. Was not told I could no longer use water in the home at all! It is now raining in the basement through every pipe after they left. Were VERY rude about it when I called to inquire. read more

replaced all electrical outlets. Final price, at about $90 per outlet, was way beyond the estimate. Doesn't take a Rocket Scientist to chg an outlet. They missed 3 and 1 of the 2 technicians showed little respect for my property and left most outlets unplugged even outside with cord lying on ground and it was raining. He did not clean up or move furniture respectfully. Also gave me an estimate for other potential work and i saw what would have been the final cost. Once again they hide their pricing because this was double. Another: Example they charge for part only GFI with bubble cover $436. Home depot cost $20 - $25. Seriously, i have more to this story but to sum up I was taken for a ride. $5000.00 to change outlets in a small ranch and the work itself as questionable. There are reputable electricians around so keep looking beyond these guys! read more

My experience with the Buffalo, NY location is the worse unfortunately. I tried to work with them TWICE. The first time was a nightmare ; it took more than a month for the technician to come back to finish the work and I don't know how many phone calls to finally get there. The manager apologized that is why I tried again. But this second time around is just too much. The receptionists/customer service make it very very difficult to work with and to make an appointment. They waste a lot of your time by poor communication skills: they fail to understand the client needs, they fail to coordinate correctly the appointment with the plumber and on the top of it, they are ignorant of the services that their own company offers. I tried to confirm an appointment that my tenant made. My tenant had already given the receptionist all the info needed to do the repair: changing a broken dryer pipe. The first receptionist really angered me: she had an attitude, seemed to work against me and refused to confirm the appointment because I the landlord ,could not provide enough details The second receptionist assessed that Reimer does not do Vent dryer work and canceled the appointment. The following morning, I get a text : Apologies, we DO repair dryer vents! We have you on the schedule for Friday. Thank you! Seriously, Wow! I have never seen such unprofessional people. My appointment is confirmed but at this point I will declined and work with someone else. Furthermore, I read from other reviews that Reimer is expensive As a landlord, client, I need to trust a company that will service my tenants properly and know what they are doing. I can't waste one hour of my day for just one appointment. I need to work with someone who makes it smooth, easy and know what they are doing. read more

my 85 year old mom and I had to call them during that below zero weather. We were both sick with the flu and had no heat. brandon came at 11:45. we were freezing and sick and he got us a 10,000$ deluxe train after saying it wasn't the most expensive one. he told us we would get a 600$ rebate from gas company. told us payment would be about 100 a month. we did not get a rebate and our payment is 180 a month! we are on a fixed income! I totally feel he took advantage of us! and I am pissed! The guys that came to install it were very nice and professional. read more

Reiner Clifton park. $629 for changing a cartridge on standup bathtub faucet. Flat fee. Fix literally took less than 20 minutes. Techs were courteous but the entire experience was disturbing. Can't help feeling I was completely ripped off. read more

overpriced. today is the third missed appointment due to them, no phone calls, nothing. I have two emails confirming dates and they tell me I have it wrong! so sorry I chose Reimer! read more

We chose Reimer to install central air in our home since several of our friends had gone through them and all highly recommended them. Everyone we interacted with from the time we requested a quote, through installation, were extremely friendly. Greg who did our quote was fantastic, along with Kevin and Tyler who installed the ac. The quote took less than an hour, and the installation took about 3 hours. They were on time and professional. We're really happy with the professionalism and how everything came out. read more

Short Version: My husband reached out to Reimer to install 5 (already purchased) small semi flush fixtures in our 650 sq foot upstairs. IF we had proceeded with this service they charge $300 PER fixture totaling this service to $1500 plus the service fees. As if that is not bad enough.... This small service call turned into the SALES PUSHER (I refuse to call him a trusted master electrician, I'll refer to him as TD) stating our home has a MAJOR electrical issue with water throughout our electrical box and stated we needed to put a deposit down ASAP to fix this issue that will cost $12,000. Thankfully, we saw through the emotional manipulation we were presented with. I'll skip over the sob story where they showed up 3 hours past their window without any communication. LONG VERSION: It all started with a simple flicker of a light and a rush to the basement to take apart the panel(installed in 1999 and fully serviced in 2021). I'll leave the interaction & dramatics at this point up to my husbands review and jump in to where my husband and TD came to tell me that our home has a major electrical issue, MAJOR water damage to the panel and it is threatening the safety of us and our 1 year old son leading to a home fire down the road. TD took it as far to say that staying in our home until the system is replaced was questionable, he said "if you were my brother I would be replacing this system today and ask you to leave your home." SOLD, of course the safety of our young family is our number one priority, you're the "professional" and know best. OK, lets talk money. It will be $12,000.00 but the good thing is this includes giving us 50%(!!!!!!) off each light fixture installation, bringing it down to only $150 PER LIGHT. From here comes the push to run our credit, "its only 3 points" was probably repeated 5 times. Wanting a $500 deposit and that if we did not schedule this service before he left for this Saturday then we won't be able to get it done for 3 weeks and our safety was in danger. I'll also skip over the sob story of TD also being disappointed that I mentioned paying cash and saying we would need proof of funds. "it's no interest!!" "it's as small as a car payment" (not sure which year he's living in that a car payment is $200/month) I mentioned to TD that we just moved in in February and we had a pre home inspection and this was not a concern. He fumbled over his words stating the person was probably not even an electrician and they don't know what they're looking at. Something felt off, in my gut I knew this wasn't right . We just bought this home 5 months ago and had a preinspection. We told the sales pusher that we needed to discuss with my dad and we would get back to them. Ok well, you should at least do the $500 deposit, run your credit and schedule the appointment for Saturday JUST in case. Safe to say my gut was right. 3 other professional electricians looked at our panel, "this looks great" "you have another 20 years" "there is nothing wrong" "you're only using 10%" I'm disgusted that this company is out here using emotional manipulation and scaring folks into thinking they need to spend this amount of money because their families safety depends on it. If you've made it this far, thank you and I hope I can save you the horribleness we almost fell for. read more

Reimer Heating, Cooling & Plumbing - Electrical panel - Heating & Air Conditioning/HVAC Near Me - Cheektowaga, New York

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This place prays on the elderly and women. Bunch of sales guys playing a fear. They over charge and over recommend. Wanted to charge $400 for 3 ft of copper. Also charging customers $500 feet to use equipment they own. Very shady company. Too bad 0 stars is not an option read more

Horrifically unprofessional. Provided me with a ridiculously high estimate compared to the three other I obtained, then proceeded to run my credit without permission. Did not provide photos as required by service contract, which delayed receiving insurance money for repairs. Initially I called for the photos, which after some time the tech that visited told me he never took, so I've called multiple times for a partial refund for services never provided, my calls are "escalated" to a mystery supervisor that never gets back to me. If Reimer is your only option, I'd suggest you head to Home Depot and try to fix it yourself before trusting this company. read more

Had an annual maintenance/check up done today by Anthony. He did a great job. Took the time to explain the what and why of the various checks as he was doing it . He discovered the the blower was set to the highest speed which was actually causing the air to not get as cold as it could and was able to adjust it and showed the results on the monitoring tool. read more

I had my semi-annual preventive maintenance service. Ryan G told me that my A/C unit was not repairable nor the Freon line rechargeable because it was leaking and the type I had in my unit was not allowed by the EPA any longer. After getting a second opinion of a registered home inspection agent/45 years in HVAC, I found out I was lied to. Do not trust the technician implicitly. Get a second opinion. read more

Chris did an excellent job serving my HVAC system. He was knowledgeable and offered helpful suggestions. He is a great rep for your company read more

I needed electrical work done and called 7 electricians and only two got back to me. The first could do the service in 4 to 6 weeks, but I had a dishwasher in the middle of the kitchen and needed new electrical hookup. The 2nd was Reimer and came right over to provide a quote. Besides the dishwasher service had two other situations that needed to be addressed. Honestly they are expensive but they are 2nd to none. Note: if not in a hurry since the dishwasher was in the kitchen and needed electrical service I would have many quotes. read more

Problems from day one and still have issue with hot water tank. Pipes rattle from the day I got tank installed and latest suggestion was cutting a hole in my kitchen ceiling to inspect pipes, with me paying $300 to do so plus my responsibility to repair ceiling. . No guarantee it will help. Spoke to previous owner (used him for over40 years) and he has told me he believes problem with installation read more

Their crew over exaggerate the condition of your equipment just to make the sale. The service men are always trying to sell u something. In my experience after a routine service check, the guy disconnected my drain line and left it open to flood my basement !! And I believe he did that just so I would call them back because I decided NOT to renew my membership with them. Call a different company!! read more

We woke up yesterday morning to a cooler than normal house. The furnace boiler was running but the house wasn't warming. We immediately called Reimer. After explaining the problem we were told they would call us back in a few minutes to let us know when someone could get here. A couple minutes later they called back and said someone would be here in about an hour. Less than a hour later , Lou the service tech arrived. After running some tests on the pumps and electrical system, he diagnosed that the problem was with the relays that turned on and off the pumps and furnace burner. That is why we like Reimer. Although he said we should consider upgrading our really old heating system, he tried to repair the problem. After doing a good cleaning of the contacts, everything began working just fine. He did no high pressure selling to convince us to buy new relays at $385 each (x2). Instead we were charged less than $100 for the service call and repair. This is why we recommend this company. read more

Reimer Heating, Cooling & Plumbing - Old but reliable - Heating & Air Conditioning/HVAC Near Me - Cheektowaga, New York

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I had an estimate from another company for installing a toilet vanity and washing machine for 1700. I thought that was high so I had Reimer come out. They told me that it would be 6500 and I had to remove the toilet and vanity myself. I wouldn't use these guys for anything they were trying to oversell all sorts of things and trying to get me to commit on the spot. read more

I had a furnace tune up scheduled with reimer.The technician showed up 2 1/2 hrs. late.Then did not perform the job he was there to do.All he kept doing was to try and sell me parts and components for my furnace that it did not need nor did i want.Everytime i asked him to just do the job he was there for he just kept pointing out components thst "Might go",parts that were "old and might fail", blah,blah,blah.Finally i had to ask him to leave.That is when he became beligerent and verbally abusive to me.I asked him 3x to stop selling me and do his job.After each request he just went back to pointing out things that "might" go wrong.Now i had to ask him to leave 5x and he still contiued his sales pitch.Then he finally left after i threatened to call the cops.I will never trust this company again ! Bob c. read more

Eddie Velasquez, the representative from Reimer Heating and Cooling, was in the driveway when I arrived home. Talk about punctuality and utmost professionalism! He resolved the issue of our furnace being dead as a door nail . The solution was simple as scratching the contacts where the batteries go for the thermostat. He still checked the furnace for proper contacts with the wiring. Eddie's troubleshooting led him back upstairs. Once the thermostat was up and running, the furnace clicked on instantaneously. Eddie represents Reimer in a very positive way by being genuine and truly listening to my concerns and inquiries. He definitely is a keeper who prides himself with enjoying the work and diligently and professionally getting the task completed. As for value, with our warranty, we owed $0. Great job with hiring Eddie Velasquez! Kudos to the hiring officials. read more

Had to replace a Honeywell Pro thermostat. Rep arrived at 3:35pm and was done at 4:17pm. Cost was $350, plus tax ~$375 total after a $100 discount.. Had to pay a $99 Advance Diagnostic fee that was included in total even though I knew and described exactly what was needed. Rep was unable to provide me with a receipt, but one was emailed to me within a few hours of job being completed. While I believe the price was ridiculously high, the rep did a good job and answered my questions fully about the job and how to operate the new thermostat. read more

THE WORST!!!!!!!. BEWARE. They will tell you that you need a new furnace no matter what. They will not take responsibility for any of the work that they have done in the past and technicians will throw each other under the bus rather than take responsibility. It's kind of funny but also sad, because they are ripping off unsuspecting people, regularly. STAY AWAY!!! On a happier note, Capital Heating and Cooling are great, trustworthy and will explain things in terms that we all can understand. Request Brent if you can. read more

Had Reimer come out to look at a sewer line issue and of course was told I need all this work done !! Had another plumber come out and was told he hears this all the time about Reimer, long story short he fixed the problem for $4,000 less !!! Ripoffs !!! read more

We had Reimer in on 12/26/24 because our 30+ years old boiler seemed to be leaking (it was still heating the house just fine - the pressure relief valve was working overtime for some reason.). The positives were the person who took the call and the how quickly an appointment was available. The actual call was not good. First, Scott Skora had not read the ticket so he had the wrong reason for being there. Then, he proceeded to try to sell us on the need to replace the boiler. Luckily we had been warned that Reimer had tried to scam a friend so we were ready to question any recommendations that cost$ 3 years ago we had Reimer in to consult on the need for a new boiler and that technician (not Scott) was clear that there was no need. Scott, on hearing that, did not believe us even when I said the receptionist who took the call was able to look it up and confirmed it. More than once Scott seemed to imply that it didn't happen. (so basically calling me a liar) The reasons he gave for needing a new boiler were: CO2 emissions, deterioration of components as evidenced by the debris, and the improvement in efficiency with related cost savings. First, CO2 - he never told us what the reading was so no way to tell if it was dangerous. Second - that debris has probably been building up for decades and did not seem to effect the moving parts, I mean I don't open up the case and clean in there. It's probably just 30 yrs of dust and dirt. Scott provided no specifics and which part(s) or mechanics could be causing it, if any, and which might be negatively impacted. Third, efficiency - Scott said we we would be the losers if we didn't replace it because we could improve efficiency by 20-25%. When I pushed back that it wasn't much savings compared to the $15k replacement cost he upped it to 30%. Generously, if I save $600 a year it would take 20 years for break even? I'll probably be dead by then. He kept trying to convince me that we needed the replacement. He wasn't very professional about it. Insisted he knew best because of all his experience. Yet he never made a believable case. We did have him empty the expansion tank which seems to have solved the problem for now as there has been no more leakage. I read online that he probably should have also replaced the pressure relief valve as once it is engaged like ours was it may not work well. He never mentioned it. We won't be calling Reimer again. Too bad they are either incompetent or mercenary now because the technician from 3 years ago was great. read more

Terrible service and they don't stand behind thier work. Had a sump pump and water back-up system installed less than 4 years ago. Both failed and the basement flooded. They said that they will send someone out for the low price of $199. read more

Marty came in for a routine flush under my new Membership. He was very helpful, knowledgeable and professional. Service with a smile! Very satisfied so far with Reimer Services as a whole. read more

If I could give Joe N 10 stars I would. This was the best plumbing experience I have ever had. Joe is a true professional, he answered all my questions and explained everything. Reimers prices are more than fair, and they show up on time. I will be using them in the future. Thanks again Joe. read more

I contacted Reimer Home Services on 4/30/2024 to service my furnace which was from 2011. The technician told me that I would need a new mother board and other items which he said would run me over $3000. He told me my exhaust and intake pipes were too close together and had created rust in the heat exchanger. He said those pipes would have to be moved apart. He charged me $80 for the service fee and then I received an email offering me financing. The manage Joe sent me a few texts to try and set up a meeting. I told him I was going to get other opinions. I had another HVAC specialist come out to look at my furnace who told me it was in good working condition and that the information that Reimer gave me was not true. He showed me exactly why. He looked at my thermostat and told me one of the wires was loose and he fixed it. He did not charge me a penny and told me that my furnace should last me 20 years. Reimer is know for trying to get people to purchase things they don't need. I believe their technicians receive high commissions for their sales. Beware of Reimer Home Services. They did this to my mother as well. That is called stealing and lying! read more

I called Reimer at 1:08pm for a central air tune up earlier this afternoon. They have an $89 tune up special currently running. By 4:15pm the service is complete, and I had a optional $30 part replaced for a total with tax, of $131.72. The service is quick, efficient, the technician, Kevin, was friendly, very knowledgeable, and willingly explained and answered all questions. I highly recommend Reimer for any hvac and plumbing needs. read more

Called Reimer early this morning put a call in for heating repair , Chris was there within the hour and did a full service repair . Excellant job , Thanks Chris read more

Last week Reimer came out and inspected my heating system. Seth Bykowski replaced the air filter, cleaned the system out, taught me how to descale it and then checked the air vents on the back of the house that were damaged by ice and snow. It's a good feeling to know everything is OK again read more

Recently got a AC part fixed by Reimer. Everyone I dealt with in company was extremely professional from the office workers to the repairmen. I have three dogs that are friendly (but a handful) which the workers were very nice to. Prices were straightforward and the work was completed on time. A minor issue came up after installation which the company came out and fixed under warranty, and again were extremely friendly. Would recommend company for HVAC repair. read more

Very professional and on time. Offered advice on what we have available to us in either repairing or replacing our furnace. Also referred one of their plumbers to stop by to check our aging hot water tank. No charge plumbing inspection as well. read more