Last week Reimer came out and inspected my heating system. Seth Bykowski replaced the air filter, cleaned the system out, taught me how to descale it and then checked the air vents on the back of the house that were damaged by ice and snow. It's a good feeling to know everything is OK again read more

Very professional and on time. Offered advice on what we have available to us in either repairing or replacing our furnace. Also referred one of their plumbers to stop by to check our aging hot water tank. No charge plumbing inspection as well. read more

Brett and Andrew absolutely saved our Christmas when we were at our most vulnerable state! We were without power for 30 hours. Once the power was restored our heat would not work properly. At 4 am on CHRISTMAS morning dressed in coats in several layers we called from a freezing house many emergency heating services. Reimer was the only company that called us to support our emergency on Christmas morning. With a travel ban they leveraged video calls to trouble shoot all of the issues. We discovered 2 busted radiator pipes and we were able to restore heat to one of our upstairs zones. They were super responsive to our many calls, and were able to navigate remotely a very complex radiator system. Our family will remember Brett and Andrew's support and commitment for years to come. read more

I booked an appointment and then someone called and said you don't service my area which is Fairport NY and clearly stated on your website that you do service Fairport. https://reimerhvac.com/about-us Maybe you should update your website service areas, so people aren't wasting time contacting you. read more

First time using this company. I was not a fan. Charged me $89 to come out and look at a leaky pipe to my boiler. Boiler was working fine. No Issue just some water dripping. They didn't actually troubleshoot anything just snapped a picture and said it needed to be replaced and so did my water heater (which is 2yrs old and works great) then he quoted me 9- 13k to replace the system (1000 sq ft house) price dependent on system. I had 4 people I know have their systems replaced and AC added all of them with larger systems and 2 story houses and the most expensive was 7k. So it took every ounce of energy in me to not laugh in his face and be polite and not kick him out of my house. So I guess the $89 I paid wasn't actually for a service call it was for the privilege of getting a ridiculous quote. Giving 2 stars because they were on time and the tech was professional, so that is something. Perhaps if you have unlimited funds this is the company to use, but that's not me. read more

Get a 2nd opinion before buying a furnace from Reimer. I just bought my house a month a go and I was hearing a rumbling noise. Called Reimer for a look over and possible a tune up. The technician came in and the first thing out of his mouth was my air conditioner was illegal (he was there for the Furnace). He briefly looked it over and then told me I needed a new furnace because the repairs were $2,500. The price he quoted me for a furnace and AC (because it's illegal) was $15,000! My 2nd opinion came in and quoted me $500 for 2 Parts and I'll get another 5 years out of the furnace. Oh and my AC is not illegal. Shame on you Reimer for charging $80 to do nothing to my furnace and just giving me an estimate of $15,000 . Shouldn't estimates be free? Not happy. Get a second opinion! read more

Marty came to do main on our water less tank very personable and outstanding work he is the reason we went with the tank very knowledgeable and very honest thanks read more

Evan and Nick returned today to complete re setting our neighbors alley fence post. these gentlemen were part of the original team that did the huge job of replacing all of our old plumbing. Our yard had to be dug up fully, and the alleyway of our neighbor in the process they lost a post for their gate Reimer promised to replace that when the weather was favorable, I have to say again how very talented and professional your teams are. Reimer is the only company we would hire and also refer to anyone who asks and a lot of people have. We are very new to this neighborhood, and we are Brand new to Buffalo. New York. My daughter and I are from North Carolina and Rhode Island respectively. Thank you for a swift and professional job. Nick and Evan were great and I know if we ever need anything in the future or just servicing the work that you've already done we can count on you again a million thanks, Kayla and Rosemary!!!!! I would be remiss if I didn't mention they also cut down the clean out and vent pipes so thank you for that as well. read more

Thank you to Brett and Reimer for your fast service on our central air system. On the hottest day of the year, the response time was outstanding and greatly appreciated. Brett thoroughly tested our entire system, quickly narrowed down the burned out component and replaced it, and at a very reasonable cost. Within a couple of hours of calling Reimer, the AC was working like new. read more

I called them to buy two new furnaces and AC units. Confirmed appointment for a week later with a sales person. Never showed... I called the office and they told me he came last week. Office gal seemed confused and told me she could get some out, but not sure when. I told her , why would I want to do business with such an unorganized outfit. She said OK. I wonder if she told the owner? Other local companies came out and gave me intelligent quotes. read more

Horrible experience. plumber quoted me 300-400 to snake a clogged sink line. spent an hour mostly complaining about being tired at the end of a long day and having to work in a crawl space . fixed absolutely nothing and charged me $402. sink is still still clogged and I'm out $402 . shameful to charge someone for a job you had no intention of completing. read more

Had reimer here to check my central a/c unit. Scott said everything was good but became very rude and nasty saying he doesn't tolerate other companies giving me an estimate when he saw t- marks truck waiting to give me another estimate for a new central a/c unit. All he did was bad mouth them. Its my choice to get another estimate besides them. Never again with reimer especially if all employees are rude like scott was. read more

I have had very bad experiences with AC companies in Buffalo. While Reimer was not the worst company I have dealt with, my experience was not a very good one. I bought a new carrier"infinity"furnace from them but when installing it, even though I asked them to confirm the model prior to installation, they turned out installing a"performance" series. After I found out, they told me the truth that the sales agent made a mistake, they couldn't install a infinity because I didn't get the thermostat. However, rather than telling me the truth before installing the performance furnace, everyone involved decided to hide what was happening until the job was finished. I couldn't believe that a"well" established company would do something like this. I also had a bad experience with their plumbing service (another story) but now I know to never buy anything new from them. read more

Reiner did a fantastic job installing my new furnace and air conditioner. Lou was very thorough and had the team out so fast. Keith, Allen, Nick and Nick did an awesome job installing! read more

This is a VERY serious issue with Reimer. I've had their maintenance agreement in place for several years on three of my properties. Last year, the Reimer tech said that the furnaces in all three of my properties were working just fine. Last week (12 months later) they came out and said that each of the furnaces in two of my properties needed to be replaced. I asked if the heat exchangers were cracked on either one. They said, "No, but they looked pretty cruddy." Reimer gave me a quote of $11,000 for each of the properties, which included replacement of both the furnace and an otherwise working central air conditioner (because if it leaked into the new furnace, the new furnace warranty wouldn't cover it, they said). A fairly intensive new furnace sales effort accompanied this quote! Feeling somewhat suspicious, I called another furnace vendor (Capital Heating) to give me a second opinion on my furnace. They inspected it and said that my supposedly defective furnace was working fine and passed all test parameters. There was certainly no need to replace it! Lesson learned. Unless your furnace stopped working altogether or if the heat exchanger is cracked, always get a second opinion from another vendor. With outfits like Reimer out there, don't ever rely on a single inspection or estimate when replacing something as costly as a furnace or central air conditioner. Needless to say, I canceled my maintenance agreement with Reimer on all three of my properties. read more

I've dealt with this company for years . In the past four years something has changed.twice I've gotten a cocky little jerk come to the house. This past time he comes in says. You need a new boiler. Then walks toward door . He explained alittle of what was wrong. But just left. No follow up from company for a new boiler. They lost. I went some where else. read more

They just don't have the small town, family values they used to. Their prices used to be justifiable, but not with the recent decline in customer service. read more

We replaced our AC a year and a half ago with Reimer during the hottest part of the summer of 2017. The service was quick and efficient and we were pleased with the workmanship. Today we had Lou out to inspect our furnace. He did a thorough job explaining his findings and left a clear report of the concerns with our 16 year old furnace. I did not feel pressured to make an emergency decision, although it was clear that we need to start prepping for the inevitable. Would definitely recommend Lou and Reimer. read more

Their emergency service was useless. I had my furnace go in -12° weather. I called the emergency number and if they don't call you back within a certain time limit they waive a one time fee. Well, they didn't call me back within that timeframe and when they did actually call me back, The guy sounded like he was half awake (at 9:30 p.m.), asks me questions about the furnace, tried to walk me through certain things and talk to me as if I knew all about furnaces. Then he tells me I wouldn't be able to make it out until tomorrow anyway. What good is an emergency service if you have a pregnant wife, a one-year-old daughter, numerous pets and your house's interior temp drops to 40 degrees (inside). Hire more techs if you're that backed up! read more

We've lived in our 85 year old house for almost 31 years. We had a steam boiler (50 years old ballpark) and radiators. For the first time since we have lived here the boiler failed to heat the house. I called Reimer and a tech specialist (Lou) came out the next day. He said it would take quite a bit of work to get the thing working again. I asked him if it were his house would he install a new boiler. He said probably, yes. I said - we have to have it within the next 3 days. He made a call and told me they could take out the old unit and install the new boiler and supporting structures of pipes and so forth within our time frame. The 4man crew came out 2 days later and spent all day dismantling and removing the old boiler and pipes. Then they installed the new boiler. Within an hour of their departure our new boiler had increased the inside temp from 57 degrees to 68 degrees. FANTASTIC! Now we aren't freezing our butts off. read more

We had a furnace, hot water tank and sump pump replaced on two different occasions due to equipment failure. They were friendly, professional and experienced. Quick response. Explained everything in detail. What they quote you is what you pay. Highly recommend. read more

Just replaced my AC for my home and every signal person I dealt with was great!! The salesmen, the crew , Lauren who called before the apt , before the work was done and finally getting the unit charged. They were professional, explained everything , friendly , always on time. They did a great job would definitely we them again and recommend. The crew was who did the install were amazing , on time , explained everything, efficient, friendly, and did not leave any mess behind. Thank you REIMER ! read more

Very disappointed in recent dealings with Reimer. Never had problems before but they canceled the last two appointments. Now we had water leak. Thought it was hot water tank. Cost us $1100.00 for new tank only to find out it's the humidifier. Also chemo patient and they cannot accommodate by giving a better time for visit. Very disappointed read more

Reimer's quote to replace my furnace was almost $3000 more then their competitor. The tech tried to pressure me into buying from them as he said he could get me 10% off but only for that day. When I told the competitor what Reimer wanted to charge he was shocked. Stay away, don't support these shady business practices. read more

Lou from Reimer was very helpful and knowledgeable regarding my a/c unit. He took the time to properly service it. I will definitely recommend Reimer to my family and friends. read more

I am writing this on our own personal experience with these guys, make you own judgement. In November of 2017, they came out and said" do you want to spend $1,800 on a old unit?' That must be their protocol, as I see this on many reviews. We agreed to have a new furnace installed by them and $5,300 later we had guys over 4 times in a 1 year period. Finally, in 2019, the heat exchanged crack and said IT WILL COST US ANOTHER $1,300 to repair this junk. When the owner called me, he blamed it on cat hair, yes, we have 6 cats well groomed and fixed. I was then questioned and blamed for not changing the filter which I did every 3 months, a Powerguard filter which the same brand is on Amazon for 4 for $50. They charge 3 for $100. He saw no sales record to his shop so tried to blame that on us. I had two other companies come out, along with a co workers dad whom is a HVAC union retired guy with 47 years experience and all said it was a very low quality unit. Reimers told me they have no record of 4 service calls, and my wife called 2 days before complaining and the girl on the phone said just reset the thermostat they have no record of that call. The last technician here was very rude and said " your AC unit is shot to" without even looking at it. Luckily, we are semi retired and have the financial means to remove their unit, have a quality Lennox installed, and have had no issues on the furnace and the AC is blowing the best it ever did. If these guys installed anything for you, get a paper trail, have it documented, if I could take them to small claims court and contact the BBB I would, but have no proof. If they Installed anything for you and they come out, get a document, because they cover their butt well and will not be there for you as quite clearly, they sell junk. Look at the other reviews of furnace installs. read more

I wish I didn't call Reiner heating and cooling, it cold, I am having a hard time keeping house at 61. Thanks Krag, from Reiner. Dam its cold dude... read more

I recently needed to replace my furnace and air conditioning units. I called Reimer first because of their reputation, and because my neighbors had used them. I was absolutely shocked at the price difference between their estimate and the other two companies I called -- both of the other companies were reputable as well. The different was nearly $4,000 for the same exact equipment. The technician did not leave me with a detailed explanation of the Lennox equipment he intended to install (as the others did) -- just a piece of paper with the pricing and his contact information. He also neglected to inform me about the rebates that were available through National Fuel, Lennox and the Federal tax credit which add up to approximately $675.00. He also did not inform me about the Energy Star loan and payment programs, although he knew my ability to pay had been diminished by a recent job loss. The price difference is unconscionable, and I would hesitate to ever call them again or recommend them to anyone. read more

Our technician's name was Marty. Probably one of the nicest and most patient plumbers we've ever hired. Our emergency plumbing request was on Monday (Labor Day). He came out and made quick work of a big problem. Without Marty's help, we would have canceled our party. 50 guests needed to use our bathroom, plain and simple. Please make sure this man gets the recognition he deserves for providing such excellent service. read more

We had a very bad experience with these guys today. Stay away. We had already diagnosed that we needed a new Gas Valve and called to hire them to fix the gas valve. They agreed to this over the phone, but when they got to our house they said they had to charge $79 to "diagnose the problem." I already had the boiler taken apart, so he walked downstairs and said, "yep, its the gas valve." And we were charged $79 unless we wanted to sign up for a membership. Anyway, our boiler cost $1500 new 6 years ago, and we just paid $500 to have the Gas valve fixed. I will definitely tell my friends not to use Reimer. read more

My furnace was making noises sounding like a jet plane. Called on Friday 12/27/13 and a technician came over that day. It looked like I needed a part that had to be ordered. He came back Monday 12/30 with the part, that made the furnace work just find, but explained the furnace was not in good shape, which I knew. They had an opening 12/31 for a new installation, and I ordered a new furnace. There was NO pressure. The technician Mike was so helpful explaining my choices. The installers came Tuesday morning, were efficient, nice, and took their time explaining everything. I highly recommend Reimer. read more

I called Reimer to have a really old heating unit removed from my boiler heating system. Their initial visit was professional and we were quoted what felt like a very fair price. The technicians came promptly at the scheduled time, were very nice and professional, and were done very quickly. Looking at the place where the heater used to be, I can hardly tell it was ever there. Fantastic work. I wouldn't hesitate to recommend them again. read more

I was referred to Reimer by a friend that has been using them for years...and now I am wishing I would've listened to her sooner! From the moment I called to the moment they left my home - I experienced nothing but great, genuine customer service. I never felt like they were trying to sell me or just make a job - they offered me many options pertaining to my situation but we never felt as if we were being pressured to choose one specific option. The customer service Reimer offered me was impeccable. I HIGHLY recommend their services! Thank you Reimer Heating & Air Conditioning for the great service...thanks to you, I can finally feel warm and toasty in my home again! read more

I have an air conditioning unit I purchased through Reimer 3 years ago to cool my 1st floor and have signed up for their yearly service agreement. I cannot express how happy I am with their technician Lou. I now request him to do our maintenance here. He is very knowledgeable and always takes the time to make sure things are done right. If you request Lou-you won't have a problem. read more

I am impressed with the service from Reimer. Everyone was polite, helpful, and professional. This company aims to provide the best service and product. We purchased a new furnace and air conditioner for our home. Everything was explained well by Lou when we were deciding which type of unit we should purchase. Nick and Mark did the installation and they listened to requests I made to accommodate our future plans for a basement remodel. They did a wonderful job! I also appreciated them taking the time to explain how to change the filter and run the new thermostat. Everyone was careful to keep the house clean. They put down special protection on the carpet going down into the basement and made sure the work area was picked up. I highly recommend Reimer! read more

I purchased a new furnace and central air from Reimer several years ago (maybe 2010?) and have had them come out for routine maintenance on it ever since. I also started using them for plumbing services when they started up that side of their business. Every interaction with them, whether on the phone with the office staff or with the guys who come to do the work, is terrific. They are always there when they say they will be, the prices seem reasonable, the work is always done well, and everyone is super friendly. They do tend to try to upsell other work or get me to sign up for one of their monthly plans, but once I decline they're never pushy about it. I would recommend them without reservations to anyone looking for HVAC or plumbing - and if they expand their range of services I'd certainly consider using them for other work in the future as well. read more

Terrible. Showed up 2 hours late. Took 3 hours to get the job done. Had to leave to buy tools they either forgot or just flat out didn't have. If they were dentists, my teeth would be fucked up worse than a meth smoking Englishman right now. Idiots. Don't understand how you struggle for hours to do a job that should maybe take an hour. Is the job done? Yes. But i could've bought "Heating Units for Dummies" and gotten the shit done in half the time. At least then I'd have learned something in the process. I wouldn't pay these guys to lick envelopes for me after this. read more

I just had my furnaces and air conditioning units cleaned and by Lou. He did an excellent job on both. He explained if there were any potential problems and the cost factor. I would highly recommend both Lou and Reiner Home Services. read more

The service tech Adam was great! Very professional and took the time to explain and educate me on everything he was working on.

This comapany came out a snaked my sewer - charged over $500. My friend had hers done the week before by another company for $160 and they even snaked the drains in the home. This was for regular weekday service. They got sewage all over my carpeting. I will never use this company again. The only good thing I can say is they came out within 3 hours. If I could give them negative stars I would. read more