I met sales associate Jane at Oakbrook Arhaus in April. I was planning to make a large purchase…read more(sectional, counter stools, sofa table and a bed frame) and went to see the items in person. I wanted to apply for the Arhaus credit card (zero interest and earn rewards) BUT I didn't want to wait for approval and miss the big sale. Jane suggested we place the order to lock in the sale prices. She told me to call her direct once I'm approved for the arhaus card. She would then transfer the charge from my American Express to the arhaus card. Fast forward. I'm approved. Call Jane. She was able to refund my card and put the entire purchase on my new Arhaus card within minutes. I also changed my mind on a fabric and Jane...to the rescue. Online ordering is convenient but ordering through a sales associate (especially a really knowledgeable and helpful one like Jane) is highly recommended. Jane and I have communicated over 10 times in the past few weeks. She couldn't have been more helpful. If you're looking for a personal experience while purchasing furniture go see Jane at Arhaus Oakbrook!!

Walked around for approximately 20 minutes and no one greeted me or offered me help. There were at…read moreleast 8-10 people working there just sitting at their desks. Very rude and unprofessional.

Country French décor from wall paper to furnishing for home, interesting coffee table books…read more Pleasant sales staff. Quality products. Moderate - high prices.

Came to the OakBrook location to return an item purchased online and was told they wouldn't take…read moreit. I was also not greeted. Also called the main number to submit a complaint about the service here. Item was over 600 dollars and will not be shopping here again. So long Ballard

Beautiful Crate and Barrel location at Oakbrook Center. They even have a restaurant -- The Table…read more We recently placed an order at C&B so we weren't really here to buy -- just browsing at the coffee tables. Then we went out in the balcony and sat on the outdoor furniture. It was a lovely end of summer Saturday afternoon and it was so nice to be outside.

First, let me start my review by saying that I have been a happy Crate and Barrel customer for many…read moreyears, going back to their original store on Wells Street in Chicago (yes....I am really that old). Their stores have always offered great design and quality at an affordable price, and I've I've always had great customer service. The issue I am having with Crate and Barrel now is a glitchy transition to Imprint that handles their branded credit card. I first received a digital virtual card and then received the physical credit card. The problem I've been experiencing is syncing the account to access my rewards. I tried to place an online order in early January and saw that I had rewards dollars available but they never appeared on the checkout page. I was logged into both my C&B account and my Imprint account but all I saw was this message: Redeem Reward Dollars Not seeing expected Reward Dollars? Sign into the account associated with your Crate & Barrel Visa Signature® Card. I finally called customer service and I was on a phone call with an agent for close to an hour while he worked to help me. He had to escalate the call to another person who was finally able to resolve the problem. While I was able to redeem my rewards for that purchase, I now see the same thing happening. My Imprint account shows rewards dollars available but my Crate and Barrel account shows nothing. I've read several other negative reviews from customers having similar issues since Imprint took over their credit card. I want to remain a loyal and happy customer but it should not be this difficult to make a purchase.

I thought this was a nice location and the store looked great. Lots of families, teens, were in the…read morestore trying out all of the couches. They had a bunch of side tables in many styles, reasonable prices. This visit prompted me to go to the website, I may come back to purchase.

I spent over $8,000 at West Elm this summer to furnish my home, including a $2,500 dining set…read morethat's already falling apart after just three months. Three of the chairs have come loose or collapsed because the hardware doesn't fit properly, clearly a manufacturing or design flaw. When I reached out to West Elm customer support, I was told they couldn't do anything because I was past their 60-day replacement window. That might make sense for a minor return, but not for furniture that's literally disintegrating within months of purchase. For a "premium" brand charging these prices, that response is completely unacceptable. I chose West Elm because I thought I was investing in quality craftsmanship and good customer service. Instead, I've been left with a defective dining set and no help whatsoever. I'll think twice before ever buying from West Elm again and I'd strongly suggest others do the same unless the company starts standing behind the products it sells.

Waited for over 2 months for a table that was in stock and in the US just to find out it wasn't…read moreactually coming. I ordered it for black Friday so it would arrive before Christmas and I never actually received it. The worst part is that no one ever reached out to me to tell me it got damaged in transit TWICE. Instead I had to call them to find out after waiting at home during the entire delivery window. They took so much from me and I received NOTHING in return. May Joss and Main rot in hell.

I went into the store last week and everything they have is beautiful! I originally walked in…read morewanting to buy the Liz sofa 102" but turns out is was too large for my home. Rihanna was quick to help me find another option (Cami 91"). I didn't make my purchase that day but a week later I called back and Rihanna remembered me! She emailed me my quote and explained how to make my purchase without having to drive back to the store. I haven't received my sofa yet but my review is on how beautiful the store is and how helpful Rihanna was! I definitely will return to have Rihanna help me with dining chairs and a rug. Updated** My sofa arrived today and it's beautiful!

HIghly recommend!…read more Nichole was so nice to work with and did a great job helping us choose our bedroom furniture. Delivery exceeded expectations! Cristian S. and Santos were friendly, respectful, and so careful not only with our new furniture but also when moving our old. Before they left they wanted to be sure we were happy with everything, and again just so kind. This company is very lucky to have them.

Go see Mary Ryan in Arlington Heights. Upscale and stylish furniture. Rugs, recliners, dining room…read moresets, and beds. Go in take a look picture it in your home. These days I'm in furniture shops trying to figure it out. If You are not under pressure, it can be fun. And, I know what an ottoman is. Yeah, I'm bougie...

Showroom in the front, outlet in the back. All staff we encountered were friendly but not pushy and…read morelet us do our own thing browsing. You've got to be quick in the outlet if you like something! We found a couch that we liked reasonably well (it wouldn't have been my ideal color but for such a hefty discount from list price we would accent it with colorful pillows and deal), but we wanted to check one other place and also grabbed lunch, which all told took about an hour. Came back and the only couch that was gone was...that one! It wasn't meant to be, obviously, but I couldn't believe how fast that moved. They have lots of options for living room, dining, bedroom and outdoor furniture with a modern aesthetic. Not as big a showroom as the one in Chicago, but the addition of the outlet is a bonus here.

I have been a Room and Board customer for over 25 years. The upholstered furniture, custom…read moreslipcovers, and other furniture have held up beautifully, and are still in use. High quality, well made furniture, all made in the USA. Plus, check out the outlet (Oak Brook) for some good deals.

SO despite reading all of the horrible reviews, I went ahead and bought their sofa. The couch was…read moreour favorite after testing out over 15 couches. We received it after 3 months. It's the Haywood sectional, has removable cushion covers and comes with pillows. Pros: amazing quality, easy delivery. We upgraded to the memory foam cushions which was worth it for us. Tons of options and really comfortable yet firm and feels durable. Cons: in store staff seem miserable...I was mostly ignored when I walked in, they try to avoid you at all costs, which must be a commission thing. I worked with Diana, who was great, and I'd only ever work with her again. She seemed overly busy, store seems short staffed. Sofa is expensive even after many "discounts" All in all, happy it worked out for us and I do recommend if you're a patient person willing to invest in a sofa. I will keep everyone updated, would love to give this store the benefit of the doubt. Our estimated delivery was 10 weeks (mid December.) and we received in January.

I was concerned about the customer service at this company, I lover their furniture and took the…read morechance. I am happy to say we took delivery of our new sofa and chairs, everything arrived in good condition, delivery went well. Everyone working at the store were friendly and made the experience so much fun. I however did not have to deal with the customer service side of the company so I cannot comment. We will be back to complete other rooms in our home.