The only reason they are getting 1 star is because I have to in order to review. I bought a 2016 Dodge Charger SRT8 from Reliable on the 30th of Oct. They had to replace a headlight (which was part of the deal) that had water in it and were upset about it because, "we didn't make any money on the deal and we are upside down in it". The dealer ultimately replaced it and one of the salesman took photos for me showing the front of the car. It was apart and the driver's headlight was gone and the passenger side was there with nothing wrong. I get the car back and the passenger side has water in it now. I brought this to the attention of the sales manager, Rich, first and then the "acting" general manager, Rick, and they said that they wouldn't fix it because they were not going to spend anymore money on the car. I have photos before and after the "repair" showing that it was fine until it was in their shop. I caution people to avoid this place and hope that they learn to treat their customers better. Them not making money on the deal should not be a factor of doing the right thing and fixing something they caused. I tried twice to give them a chance to fix the issue and they said said they wouldn't because they didn't want to lose more money on the deal that they made. Nooooooot so Reliable are they? I am going to try posting before and after photos here in hopes that people see them and decide for themselves how this dealership does business. On a positive note, the salesman, Ryan, was a very nice person and did his best to take care of me despite the constraints of his employer. read more

Reliable Chevrolet - Car Dealers Near Me - Springfield, Missouri

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I recently purchased a new vehicle for my wife. Thanks Nathan and Leo. I was completely happy with how I was treated. I also owned a MB that I purchased and had serviced at Elite, and I can tell you the service at Elite in INCREDIBLE!! Good group of people! read more

Jakob Brownlow and the sales staff were excellent. got a great car at a great price. thanks for the fun experience! read more

I recently purchased a 2018 Chevy Equinox LS from Reliable Chevrolet in Springfield, MO. I had already been to another dealership in the area and priced exactly the same vehicle. The sales team worked hard to get my business. Finance dept was professional and trouble-free. I haven't yet used the service department, so I can't rate that yet. But, I got five years of oil changes with the vehicle, so we'll see. Frankly, I didn't know what to expect. I am leary of large dealerships that advertise agressively. But, I gave them the chance, and they earned my business. I was pressuring them to get the paperwork done, because I had a limited time-frame, and they got it done. After the sale, I have heard from the sales rep, the sales manager and the general manager to make sure I was happy. Of course, it's a large dealership with a lot of people. Some might be put off by that. I wasn't. They have a huge inventory, and vehicle pricing is good. As usual, they want to sell you an extended warranty, but that's true of every dealership these days. I will say my sales rep, Jake Munson, really knew the product. I've never got such a detailed tour of the features of the vehicle. I am very pleased with my deal and my experience. I'll comment on the service department after I've had the opportunity to use them. read more

I paid 50.00 for a used car inspection for a chevrolet I was buying from a private seller. Driving the car less than 25 miles the serpentine belt broke.They totally missed an obvious flaw with the car. The report only said the brake pads need replacing as well as wind shield wipers which they refuse to pass it for inspection which I paid for beforehand. They refuse to take any responsibility for their incompetence. read more

These guys sold me a car that obviously had some recall issues because it spontaneously combusted on January 1st 2016. When I asked about it they just lied. I am just very thankful I didn't have my children with me at the time. Don't buy any used vehicles here they have the worst customer service I have ever seen. I, nor anyone in my family or network, will be buying cars here again. read more

I went into reliable Chevrolet today to get my oil changed on my new car, it took almost two hours because no one came and got me when it was done, I had to go find my car and go tell them it was done, so if you get anything done over there then be aware. read more

Worst car buying experience ever. I told them what I wanted and they would literally call me every other day for weeks with bullsh-- cars that I was not even close to being interested in. They have a call center where they get $50 for every "appointment" they set up. I would not recommend. Very very pushy for crappy deals read more

On July 22nd 2017 ..I drove from the Rosewood Heights IL to THE BIG TOP RELIABLE CHEVROLET in Springfield MO to purchase a Used Black 2017 Camaro Convertible RS with very low miles(4400). Prior to coming, I spoke with my salesman Aaron...we agreed on their price and I informed him exactly when I would be there. I specifically said "to have the car clean, perfect and ready to go" as I told him I would be arriving with a check in my hand. When I arrived (a 1/2 an hour late) the black car was dirty and water spotted. I walked around it and found multiple random scratches on the car. I was disappointed and annoyed, and thought to myself.. 'well it is a used car, that's what you get for a discount'. (I NOW believe the car was left dirty to hide the scratches, hoping I would not notice.) So I swallowed my annoyance and got into the car for a test drive. Upon starting it and pulling it out into the street I noticed the engine light was on, so I drove a short distance thinking it was about to turn off, but it didn't. I pulled immediately into the very next parking lot to turn around to return the car, and inform them I would NOT be purchasing the car. I told them that I had informed them when I would be there, and asked them "It's a Black car, why wasn't the car cleaned and DRIED yesterday, or even just before I got there!? and to BIG TOP it all off ...the engine light is on!" I was beyond upset! They informed me, it was washed the previous day and the engine light was not on, to which I replied, "Well it's on today." They then offered that it was a hot day, which might be why the light was on. (Yes, it was well over a 100 degrees that day, but I had just drove a 10 year old car for over 4 hours in that same heat with the AC running and I had no light on!) Now, I realize a used car is not promised to be perfect, but upon my complaints they were willing to send it to the body shop to have scratches fixed AND to the service department to see why the engine light was on. I explained I drove 4 hours to get there and would NOT be willing to wait for however many additional hours, when it all should have been done and checked prior to my arrival. So I made my 4 hour return drive home empty handed and thoroughly upset and disappointed with my experience. The following Monday, July 24th, I called the dealership to speak to someone about my experience, I spoke to the customer relations manager Ric. He asked me to tell him MY side of the story. He then informed me 1st, that there was a small bit of rain that ruined the previous day's car wash and that the scratches were easily buffed out. He said vehicles are usually cleaned up while the paperwork of the sale is completed. He had also found out why the engine light was on, it was due to a loose gas cap. Then explained how that, was what caused the emissions error. I listened to his explanations, but pressed that due to the long distance, I requested everything prepared prior to my arrival. He agreed and assured me they were disappointed on how it all turned out. I ended up buying the exact car near me, (BRAND NEW - costing me an additional $4000, with no scratches nor engine light) ... and imagine my surprise when filling up the 1st time, the 2017 Camaro does NOT even have a gas cap. Liars. Do NOT let them waste your time too. read more

When you hear people say they don't trust taking their car to be serviced because they are afraid they will be ripped off or taken advantage of, Reliable Chevrolet's service department is a great example! My air conditioning started to go out on a Saturday, and I had a road trip to Texas planned the Monday morning. When I called their service dept., the guy told me they were really swamped and didn't think they could get me in at all, but would see what he could do and put me on hold. After being transferred around, the call got disconnected. When I called back, I explained to the woman what I had been on hold for. She said she was sure they could see me, looked on her computer and said we can work you in anytime from noon on, when can you bring it in! I asked her why the first guy told me they were booked solid and she just started laughing. I had her schedule me and took my vehicle in right away. Chandler Hunt was the person working with me. He explained they would charge me to run a diagnostic. My son came to get me so I wouldn't have to wait there. I missed Chandler's call, and tried calling him back about 40 times...I called the main number and was finally able to be transferred to him. His reason for calling was to ask if they could run diagnostics!!!!!! I had already given him permission to do that when I left the car with him, but I again said to please go ahead. When I went back, Chandler printed off what had been done and for over $1300, several parts later, my car could be fixed. He said they wouldn't be able to get to it until Monday. I left and made arrangements to rent a vehicle for my trip. I took my car to Corwin Ford and behold- they fixed it for $200- part and labor. (the part was actually gotten from Reliable Chevrolet and it took less than 1 hour of labor- this could have been done at the Chevy place..) They also discovered the Chevrolet service didn't do all they claimed to have done that was printed on my sheet from Chandler. They claimed to have evacuated the system, but Corwin said when they opened it there was lots of Freon and couldn't have. I was charged $130 for Chevrolet to check my car out (or did they) and run diagnostics, and have Chandler dangle a charge of $1300 to fix. Was this because I'm a female, or was this because this is their usual workflow with everyone? The staff at Corwin made several attempts to talk to Dixie Lee over Chevy service, but she never returned his calls!! He was going to speak on my behalf which I greatly appreciate. I will try to call her myself, but am not holding my breath. I would like a refund of what I was charged and would like her to take some responsibility for the disgraceful service I received and I'm confident a lot of people receive. I strongly advise taking your car anywhere else. I strongly advise taking it to Corwin Ford!!!! read more

I've had nothing , but a great experience with Reliable as a whole. Everytime I go for an oil change Debbie is smiling, and ready to help. Jeff in sales is quick to loan me a vehicle if I can't wait. My salesman Clay always calls me on my birthday, and other holidays. The guy has never forgotten my name , and all of them treat me like an old friend. read more

As good as it gets. If you have a problem just talk to them they will go the extra mile to make it right.

I've purchased a truck 2019 it had 3000 miles on it I was told it has a big inspection done and it's great, bought it financed it, drove it off the lot, 3 blocks the over heated light came on, took it back was told thermostat ok I didn't want it but was told I bought it, next week the light kept coming on after a few months of being told by Corwin and these were the people they allowed to work on my truck it was the heads, Well there is 2 heads on a truck, they replaced one only 6 months later after them having it in repairs for many other things in the engine I had it 7 months now and guess what again I'm told I'm hearing things over and over this time I took it to james river dodge and jeep guess what now the whole engine has to be replaced and Dodge has to pay for it it's still under waranty this is a crock having to keep having things replaced I'm assuered this time it would be fixed NO thanks to Reliable Chevrolet who sold me a lemon on the first day and then stuck me with all the headaches never again nor would I send anyone to these people they do not stand behind there trucks nor do they wish to help you after it's sold. Terrible service Great service while there talking you into buying it then I do have to say this when I told them about all the trouble and i wanted a new truck, they told me bring in the truck again they will see what it's worth really I just paid 27 grand for a truck now you want to give me 12 for it get real read more

I was promised a call by noon. I called at approx 1 to find out why and what vehicle prob was. I was told it needed freon and it would cost an addl amount, which I authorized when I dropped off the vehicle. Promised a call back by 1:50 when Nick was leaving. After 4pm when I called back, I was hung up on twice after being transferred to Nick, sent to voicemail and sent to Jose?. Finally I called a 5th time, I asked for the service manager, the rude receptionist asked which one, and smartly named all the different service managers. blah blah. She was rude, short and a smart aleck. I finally reached Kyle, Chevy service mngr. He said he would call right back, within 10 min I finally found out what was wrong with my vehicle. I told him the above story, got the appropriate apologies and would have been satisfied had it ended there. I again, approved the repairs with a promise Kyle would call on Friday. Only he didn't....Nick did, I informed Kyle I was done talking to Nick and that's who called for him. I went to pick the car up and stood around for 20-30 minutes waiting for Nick when I asked if anyone could just let me pay for my car. Nick brought the car around, a light came on, he wanted to check it, wait 30 more minutes, I can see my vehicle no one is touching it for 20 of those minutes. After all of this, Nick never apologized. Further insulting me by walking past me to speak to my husband about the repairs and the light issue. I don't know why I am bothering to write all of this, it's obviously acceptable behavior at Reliable Chevy at least. read more

I'm from out of town visiting my daughter. She tells me the blower isn't working in Malibu . So I look up the local Chevrolet dealership and set an appointment. I always will recommend a dealership for repairs vs an in dependent because I to am a service advisor at a GMC dealership for over 35 years. I came in at proper time and was greeted by Debbie on the service drive. She seemed nice did the walk around and finished the write up. I only asked to have an oil change and diagnose the blower motor issue before noon since the I have an extended warranty on the car and they close at noon. I had to call several times Saturday checking on the vehicle and my service advisor didn't know the status and gave an excuse she only has 3 techs today and they each have multiple repair orders they're working on. Well I called back just minutes before closing on Saturday to find out she needs to order parts and have the work done Monday morning. Well I had to extend my visit until Monday. I had to call several times for an update, never got a time of completion so I decided to drive there around 4:30. I pulled into the dealership and couldn't find a place to park so I pulled around the the back and walked to the service drive. Met with Debbie for an update, by this time it was 5:00. The vehicle was still in the tech stall, she had to have a porter pull it out and rush someone to print my repair order. I haven't mentioned the price of the repairs, but at my dealership replacing the blower motor module and pigtail wouldn't have cost this much in California. I didn't question the cost, just going to YELP this horrible experience to all of Springfield Mo. never to go to UN- Reliable Chevy. Zero stars. Lesson learned, I should have looked at their yelp ratings first. Or gone the GMC dealership. read more

Please don't do it they can talk the talk but can't walk the walk. This company hit my credit report17 times when I called them to fix it they did nothing. Screwed my credit up. Each inquiry is 10 pts each. Great business NOT. 65 k a yr did not sale New a car to me WOW. read more

Took car in for recall work and they treated me extremely well even though I had not purchased the car from them. I have since purchased a car there and have had extremely great service. read more

My sister and I are traveling and had to get our power steering fixed. The people here are so friendly and personable. I have never had such good customer service and they fixed it pretty quick. One guy Jose G. Was the best employee there read more

This review is specific to the service department. I had a person from the service department call me to schedule a fix on a recall on a Spark. I said I needed to review schedules with my wife and would call back. When I called back, I asked for the person I originally talked to but the person that answered said she could help me. I said I would need a loner car when I drop off the car in the morning before work. The person who I was talking to said they could not guarantee a loner vehicle but said they had a shuttle I could use if no loner car was available. I asked how late the shuttle runs and it was only until 4:30 which wouldn't work for me since I work until 5:00. So, now I'm going to have to find some way for someone else to have the service completed when it could easily be fixed by guaranteeing me a loner vehicle. My last six vehicles before the Spark were Hondas. While the car quality has improved vastly for Reliable Chevrolet, the service department has a long way to improve on customer service and is no comparison to the 5-star service of Don Wessel Honda. read more

So I wasn't going to complain, but today I hit my limit! Within this month I have had to go to Reliable Chevrolet on Campbell Ave in Springfield, MO twice---yes, I said HAD to. First, I was driving my parents' Chev. Suburban and had a blowout. I was lucky because it just happened to happen right in front of Reliable Chevrolet, so I pulled in. I walked to the service dept and asked for help. A SUPER long story short- they apparently were too busy playing "tag" to help in the service dept, so the super nice Customer Service guy named Hosea from INSIDE the sales building comes ousted and around the building pulling a jack and electric lug nut driver. He and I changed the tire - not anyone from the service dept, because it was too close to 5 pm. NOW today I had the check engine light came on and my engine was making noises, so I stopped in to see if they could help me. NOPE once again (although it was 4:27) it was too close to 5 pm and they couldn't --make that WOULDN'T help me and wouldn't even make an appt for tomorrow for me. So, I called Pinegar Chevrolet in Branson, MO. They said come on down and we will help you and have you take a loaner so we can look at it and fix it tomorrow for you. THIS IS WHY I BOUGHT MY CHEVROLET FROM PINEGAR ON THE FIRST PLACE!!! read more

STAY AWAY FROM THIS DEALERSHIP!!!!!!!!!!!!!!!! Brought my truck fort estimate and review to them first mistake. Came up with $8000.00 repair estimate and upon physical inspection all parts sprayed with oil to show failure. Not being fooled and showing their documents to another dealership they showed different pricing on all items. EXAMPLE $75.00 dist cap $300.00 plug wires being charged for Brake Flush when replacing master cyl process includes complete flush SKY HIGH PRICES WITH COATING OIL ONTO GOOD PARTS! Also when told YOUR GOING TO GET FLEET PRICING? That means a Fleet ENEMA! They started with a free inspection and ending with False charges for Rear drum inspection and shopinglist of close to $8000.00. Charges close to $200.00 for a phoney inspection list and FLEET ? PRICING? Got the needed repairs elsewhere for $2500.00 with OEM parts at a GM dealership no lie STAY AWAY FROM THIS PLACE save yourself to hidden cost and agravation! read more

I have an '02 Avalanche that likes to "eat" fuel pumps, 6 in just 180k miles.... I had the first replaced at a Chevy dealer in Harrisonville, MO that is no longer in business, and all the others up to the most recent were replaced by "Reliable" Chevrolet, here in Spfd, MO the most recent had to be replaced in the middle of Kansas while on vacation; it was not possible to get a GM dealer to replace it w/o incurring a 3 day wait since it failed over the weekend, so I found a fantastic fellow who got it all done w/in 5 hours, from the time he showed up for the tow to the time I was on the road; when it's been done at "Reliable", it was always a one or two day job, go figure anyway, the reason I write here is to let you know how "reliable" this dealer is.... or not I kept going back to this dealer since I figured they would fix the problem; they never did; no one at "Reliable" ever figured out what the problem was.... each 25k to 35k miles or so, the pump would fail, I'd go back and they'd do what anyone would expect, they replaced it at no charge but, when I was stranded in the middle of Kansas, it cost me a grand to get back on the road upon returning to Spfd and calling "Reliable", expecting to be reimbursed for the costs caused by the defective pump they installed, all I got were excuses.... well, almost that's all; they did call GM and obtained a $500 payment for parts and labor, less than the labor I had to pay for, and nothing for the tow bill, and certainly nothing for my time and trouble the bottom line is this: "Reliable" believes it did everything it could, it "went to bat" against GM for me, got GM's money for me, but offered me absolutely nothing more from "Reliable".... nothing and, that's exactly what "Reliable" will be getting from me from now on: Nothing. Ever. thanks david ransin. read more

Save yourself the trouble and frustration and do not buy a car through this dealership. I have had the hardest time communicating with the different departments of this corporation. Their financing alone took me 3 months to sort everything out. Do not buy the extra insurance because it basically covers nothing. Do not trust their service center because I know more about cars than they do. read more

Horrible experience - there is not enough room to write what we have and continue to experience with this dealership on the brand new vehicle we have purchased. They belittle their customers from the sales to finance to the customer relations manager on top of costing you time and money that they could care less about. There are other Chevy dealers in the area that take care of customers - we love Chevy- we hate Reliable. read more

If I could give this a huge minus I would - after waiting 8 hours to buy a new Chevy pick up we finially walk out with it only to come back the next morning to have only two of the four things put on that was part of the deal the other two things now can't be found in any paper work - the new sales man did his best but it was all the people over him that have dropped the ball BIG TIME and they are not doing a damn thing to make it even a little bit right - this was the worst experience of buying a new truck ever- I would NEVER EVER recommend this place to buy a car-truck. When we got to talk higher up people they treated us like crap- I will be contacting GM directly. read more

After taking my car in and they made a key for it stating it worked great, yeah didn't work at all! refused to refund cause I took their word that it worked! Thanks Nick aka service advisor, ha for selling me a key that didn't work and then lie your ass off till I left! absolutely NO trust in this company!! read more

PLEASE READ THIS EVERYONE!!!!!!! This will be kind of long, but I feel you should know. I will admit right off the bat how dumb I can be. This is my third and last run in with these guys. I bought my Chevy cobalt from them and had issues right away in the finance dept. I was younger, about 22 when I bought it. By the time I walked away and went home, my payments were over $435.00 a month for a $10,000 car. My mother stepped in who has been working in banks for 30 years. So got that fixed was upset by the feeling of how smooth they were. I felt taken advantage of and very stupid by the time they where done. Second time around LOL, told you I am kinda dumb. I traded my Cobalt for a Cruze. After the trade in of my Cobalt to the Cruze, they kept upping my payments due to the banks not approving me. Credit has been messed up for awhile. So bought this last year for my fiancée. They treated me like DOG POO as soon as the papers were signed and I would not allow them to raise my prices. They would not stop an threatened me. They said I had to return the car almost 2 weeks later. It was a non stop hassle. So that was all done. Quick back story on the vehicle situation. My fiancée has kidney failure. She does home dialysis and we have to go to Kansas City A LOT for the transplant department. We are both 30 btw. Her and my son have a genetic Disorder called FSGS. Google it if you want to know more. Next Dumb Move! I went back on the 12th to look for a better business vehicle. I was looking at a truck. A year later I pulled my credit score way up. In Fact I was pre approved through my mothers bank. I had my older truck for a trade if I needed it, but I didn't. I asked ANTHONY NOT TO RUN MY CREDIT. I told him I don't want any hard inquires on my report. Guess what! They Still Ran it! WHY???? Not only that, as me and my fiancée were discussing prices we asked about the sun roof leak. He said there is no leak, the previous owner left it open. Well I am not sure, but if you have been in the area the past week, the amount of rain is stupid. My DVD player is dripping water non stop LOL. Anthony said I will prolly have to pay for it to be fixed. Guys I know most people wont read this. I get that. Please Be aware of these people. I have also checked my rights. If you see me outside the lot with a white sign that says "ASK ME WHY YOU SHOULDNT BUY" please stop. I will give you the low down!!! read more

Good service, but lies came into clear after buying my 2005 Scion XB. Love the car but my battery died two weeks later. They said they would give me a new one. Two weeks later the USED BATTERY died on me again and my mother is still waiting on a callback. I should've guess something was up when they didn't know the switch near my wheel. LOVE THE CAR, HATE THE LIES!!! read more

My wife and i purchased a new 2015 Tahoe from Reliable Chevrolet April of 2015. We have had nothing but problems out of this vehicle from the start, it was in there body shop to have a dent fixed in the pass rear quarter panel while it was in there possession the front bumper was scratched really bad. They tried to buff them out and they apologized, scratches are still there to this day. Dec of 2015 it was back in service because they left the oil filter loose from the previous service causing an oil leak, it was also in there for a loud ticking, voltage drop, and a miss at idle. April of 2016 back at Reliable for Air Bag light flashing erratically, and driver seat moving forwards and backwards unable to reach pedals while driving and approaching an intersection. And again while it was in there service area they managed to hit something with the front bumper causing damage. May 2016 back at reliable for the same Air Bag light flashing and seat moving , this time almost causing an accident had my wife not unbuckled and moved her body forward to press the brake pedal. I finally had enough and contacted GM, they looked into the matter and informed me that reliable refused to work on my Tahoe, and did not want me back on the property. Upon purchasing the Tahoe Reliable agreed to give me 6 free oil changes up to 60k miles. Part of there so called " Reliable Chevy Maintenance Program" How do you plan on honoring what was part of our agreement to purchase the vehicle if you refuse to work on my tahoe and not allowed back on your property? Reliable dealerships are owned by Berkshire Hathway Automotive, i have contacted them about the matter with no response. Reliable and GM has poked the wrong bear, and treating it just like any other disgruntled customer, and the he is just 1 customer mind frame. I can assure you this will not go away, i will exhaust all options i have available to me, that includes legal options. More complaints will follow, Attorney general, BBB, NHTSC, Twitter, Facebook and any other ways to let people know about Reliable and GM. This includes having this Tahoe wrapped as a HUGE rolling billboard of my experiences with Reliable and GM and make sure the tahoe and myself is on the 10 o 'clock news. read more

Dillon Turner has once again made my dreams come true. I bought a Sonic from him last week and decided it wasn't for me. So I came back in and he worked his magic once again and got me into a brand new Cruze! I will be sending him my friends and family in the near future. If you want to treated fairly and have fun while you're shopping for a new ride then ask for Dillon Turner at Reliable Chevrolet in Springfield Missouri. read more

We brought in our Equinox to have fixed because it kept dying when we came to complete stops. They did 2 different things that cost us $600 without fixing the problem! We had the same issue almost immediately after we started driving the car. We brought it in hoping they'd fix the issue free of charge, or at least only charge us for the parts..well they didn't. They wanted to charge another $700. We gave up on them, and had someone local fix the problem. I've never been so let down from a car service. If I could give 0 stars I would. read more

If you're needing Service done be hesitant. This was a VERY poor experience. Kyle Goodman, who stated he was the service manager, was a poor representation of Reliable. Was never given an inspection report, still after talking w/ Kyle and confirming my email he would send one never did. No empathy or urgency to address my issues/concerns. He only called me back after he thought it was good feedback I wanted to express, he stated thats why he called me after I left an email on the website. After my service was done and the service tech just handed my keys and said we're good. I had to ask where my truck was parked, what was done and if there able to look at the drivers seat and the service guy scramble to answer anything I asked. Really though my disappointment and rating is based on Kyle and his lack of professionalism. If you're going to call a customer at least follow through on your word and do what expectation you set. I rather come to Reliable b/c Jason, Service member, has the right skills and understands what customer service is about but all the other interactions I've had here are disappointing. Hard to say if I would trust Reliable again w/ my truck as they can't get the basics down of customer service. read more

I had an absolutely TERRIBLE, inexcusable experience this Friday. This was the worst service experience I've ever had and the worst day I've had in a long time. For some reason I didn't think the day before the 4th of July would be terribly busy but it was. First of all, I called in the prior days and made an appointment at 10 am. I told them exactly what I wanted done. I got there on time, BEFORE 10 am and pulled my car in. I had told them I wanted my car detailed and to look at a couple of things inside if they could be fixed, my window crank and both door switches. I got there and told them who I was and I had an appointment at 10 am. The lady still asked me everything I wanted done. I told her I want my car detailed and to look at both door switches and the window crank. So I stay there I thought maybe it'd take a couple hours? maybe a little more as they were busy. Honestly they were swamped. I went out and checked how it was going after an hour. Nothing to update me on. It was still being serviced. Later it was done and I go out to look at my vehicle and it had not been detailed. They hadn't even touched my dash and apparently only vacuumed and washed the outside and windows. They changed prices on me and didn't explain what was going on with the detail until it was sitting out here not done. The lady had written it down but they "forgot" to do it. On top of that, they only looked at my driver's side switch, and gave me estimates on those, I had to ask for the passenger side. So, they didn't even do ANYTHING but order parts. Now, it was already 1pm and the lady had driven my car back up to the shop to get detailed, she left it there for them. I could see it through the garage sitting there. I was frustrated but I went and sat down for a bit. I go back to look around 1:30 and I don't see my car. I find that they parked it just across from the shop, and it's still sitting there, not being worked on. Now I'm upset. I go talk to the manager and tell him I've been here since 10 am and had an appointment and everything.. and my car is sitting there parked not being worked on. So he goes and checks on it and other employees were kind and talking to me and checked as well. (I'm a disaster basically, and this was getting to be so stressful. I needed to take my pain meds as well and I thought I would be out of here before I needed my next dose.) So the manager comes back and says they will get it in and he offers to have the shuttle take me for lunch and take me home. So I go. By the time I leave it's 2pm and they still didn't move my car. The driver was very kind and I have no complaints, he was funny and made it better, but it in no way makes up for this experience. Took me where I wanted for lunch, then home. So I wait at home, relax and get my pain meds. I don't get a call at all. I have to call a little after 4pm. With their stupid run around call service, I get on the phone with the lady and she tells me, my car is still drying and it should be done in about 20 minutes.... hangs up. I call the shuttle service to pick me up. I get back there and look at my car and the detail looks nice but it's hardly top notch, for $150... and I easily find spots such as on my dash and stereo area that weren't cleaned well.. and my seats were still a bit wet. I paid and left as they close at 5. Done. Not going back there ever again. There is no reason why my car still was hardly done at nearly 4:30 when I left at 2pm. 2.5 hours to detail and dry a car with a service team? That is hardly putting a customer first and making me a priority. There were also plenty of people that got there before and after me that were already done and gone by 1:30 as well. This was inexcusable and the worst experience I've had with any business!!! read more

Was helping my 19 yr old son get started on credit "co-signing" gave them the ok to run my report (only). My son told them he was looking around and needed below a certain dollar on a used auto. the next thing I hear is Dad what do you think of my truck, what went from a certain amount to an up-sale to a 23K auto. i had no clue at the time what was taking place. They pressured him into signing without my knowledge of what the FINAL cost was. Long story short, it caused problems with my son and he took the truck back, They called me.... I told sales that no I was not signing for that amount. When he did take the truck back the sales person got on the phone with me and tried again. I said NO NO. Then the verbal communication started from the sales person in front of my son. now you can imagine the words being used and then he actually called me out and hung up.... in closing I would never give this place the satisfaction of my business or recommend them. sadly the sales person was the manger of the used trucks read more

Crooks and Liars I went with my girlfriend on December 12th so she could look at a 2015 Dodge Charger she has trouble talking to people sometimes so she had me do her haggling and kind be her buyers agent they quoted a price and then tried to slip extra fees in on her I spoke up told them no that she would only pay amount we agreed on So the salesman Ryan Hayes became angry and then he realized he add my personal info and he had to start over told me I had to sign with her because I was there helping her with the purchase she paid cash and cashiers check she had me carry them in for her she didn't feel safe with it So I did manger came over told her he needed insurance card i said no she don't have one and was none of their business if she had insurance said was a state law which its not only applies if vehicle is financed and it wasn't so manger got mad and puffed up and said well we don't care if you but car or not but since we had already been there 2 hours we complied two weeks later they called said her title was in went picked up went titled two days later Austin Little called said he was trying to fix paperwork needed mine and girlfriends social security number to take care of it then he sends me a letter certified that he sent IRS my info that I purchased car which I did not Mr Little did this with malicious intent Its funny there has been 6 different people involved in selling this car Mr Hargis and his staff sure are not the people they used to be and neither is Reliable Cheverolet this could have all been prevented if salesman would listen to customer next step post the video on YOUTUBE that I made during her purchase It was not a great day at Reliable I used to be loyal customer back in the day Randall Hargis cared about his customers but these days not so much !! read more

I was disappointed in the tire price matching guarantee. There was an easy solution, but whoever is the manager of the service department is making it difficult and a poor experience. I had just purchased 4 new tires from reliable a few months ago, which you did a price match, easy. I went hunting last weekend and one of the new tires popped, so I needed a replacement, it wasn't a good experience. It felt like I was putting gen out to get a price match. First they tried to tell me I had to get an appraisal with the same tire to get the other companies advertised price. That's ridiculous, if i'm going to get a writtenappraisal from another place for cheaper, i'm just going to buy it from them. Then when I showed the technician the advertised price from Big O Tires website from a local store, they printed it out, then called me a few hours later and said he called big o tires and came up with some excuse not to give me the advertised price. That's not acceptable when you advertise price matching. Reliable posted a reply below that's false. The website never mentioned it, nor was it true that you to purchase 4 tires. Nothing was in the fine print, and when I called Big O tires on both side of town, they agreed to that advertised price on the website. The service manager purposefully called Big O tires to see if there were any stipulations to getting that price. He called the southside Big O tires also. So, rather than take my word for it or call the correct store, he chose to call another store, to see if he could get out of the advertised price. Very shady! If you can pull up a website, see that there are no price details or fine print, match the price for your customer like your guarantee says you will. read more

Super nice and welcoming people but once they have your vehicle it takes forever to get a simple oil change done which could not be done in a normal lunch hour where other places could have. I was also told they thought they could have it in really quick because they wasn't very busy. Although I have had warranty work done here before and was pleased in how they kept me informed on what was going on and how soon they got the problem fixed. read more

I am very displeased with General Motors. Apparently it is acceptable for a truck that is 4 years old to have the paint peeling off. I was told this was due to a rock chip by a GM district manager (which the auto body manager said was the response for this exact issue which he has seen too many times). On the driver side there is no chip and the paint is starting to bubble. I was told by GM customer service that there have not been any recalls on the paint and they could not help me. First, how does a rock chip happen up by the back window? Second, how does it happen on the same spot on both sides. Third, how come the paint doesn't peel off on the front of GM cars where there are many more rock chips. I have 3 friends that have the paint coming off in the same spot and if you google it there are tons of people with the same problem. This is the fourth GM vehicle I have purchased personally and it will be the last if the problem is not remedied. Our family and businesses has purchased over 20 GM vehicles in the past. I started this process of 2 months ago and am still dealing with this issue. I was told they might help cover 50% of the cost to repaint the problem areas. However I have not heard anything back and have tried calling them several times! This will be the last GM vehicle I own due to Corporate GM and 2 local dealerships not doing anything about this problem. read more

daughter took her car in for oil change. she was told the car needed two tires replaced and a coolant hose replaced right away. I ok'd the coolant hose since she was driving home (STL) and I knew the tires were ok.. after waiting an hour, she was told they couldn't replace the hose and she needed to make an appointment and return. read more

This business is a shark tank. Do not go here as the managers are truly money hungry, heartless, and horrible animals. I went here a few weeks ago with my wife and kids and was met in the parking lot by an okay salesman. We found a vehicle we were interested in and he took us into a big bay office area with many desks. We sat in one of the areas, no walls. The salesman took our information then gave it to the manager(s). The managers had a glass window room across the bay where they, the managers not the salesman, kept looking back at us and laughing, doing this repeatedly. This was definitely a shark tank. After 45 minutes of waiting there and watching this aweful unprofessional fiasco. A manager came out and gave us an offier of over 22% on a loan and over $800 of fees on top of that. We knew we had a few bumps in our credit, but we were not that bad. We immediately got up and started walking out. The manager then proceeded to say, we can do better. He should of done better the first time, the crooks. So we went to The Thompson dealership on Independence, where we were met by a polite salesman, a polite and professional loan person, as well as all the other workers at the dealership being polite and professional. We were able to buy a great vehicle with a loan under 9 %, and all the fees were under $199. Our vehicle also has a great warranty. The Thompson brothers are definitely doing something right. As for Reliable Chevrolet, do not ever go there on South Campbell, they are money hungry sharks. read more