Customer communication. When they left they said they would look into a solution to the problem and…read morethen just ghosted. Called twice leaving messages and no call back, but no problem sending the bill right along

We had a toilet leak and since, years ago, we had previous experience, RJ CURLEY. We were told a…read moretech would be here 8-10 am. Mr. CURLEY showed up ahead of time. Who does that? He quickly replaced the wax seal and replaced the guts of the tank. Finally, he cleaned up after himself. While this was a relatively easy repair, CURLEY gets a five star for a quick, clean and courteous service call

I wanted to have the non working shutoff valve to our dishwasher replaced. FL Dolan was one of the…read moreplumbers I identified through yelp. When I saw that all of Dolan's 8 recommended reviews were 5 star (except for one that complained Dolan wanted to ask her questions about the specifics of her plumbing situation before giving an estimate) I decided to give Mr Dolan a call too. He was polite and very upfront that his work is charged by time, not flat rate, and that we might be financially better off working with someone more local to us. In spite of the fact that he then knew we would be employing a closer plumber, he spent considerable time on the phone looking at the plumbing photos I texted him and explaining the particular issues a plumber would have to resolve in our 1970's plumbing situation. It was obvious he was experienced, knowledgeable, and generous with information. Through my own experience over the years, I have found that when service professionals give flat rates without any questions asked, they are assuming that it will be a standard job. I appreciate when the plumber tries to understand the particular plumbing circumstances with questions and photos BEFORE the estimate, and before appointments are made. Many yelp reviewers of plumbers are surprised and unhappy when they only are told the job will cost more once the plumber arrives, and then the plumber expects to be paid for time spent coming to the house. The impression that Mr Dolan left with me from our single phone conversation is that he is a person of integrity who wants people to understand their particular plumbing situation, what the remedies might be, and then what the cost might be, so they can make educated decisions BEFORE the plumber comes in and expects to get paid for the visit. Solely because of the extra cost that would be incurred by us as a result of the distance, we did not hire Mr Dolan, but we would certainly recommend considering him if your project is closer to his location.

Dear Mr. Dolan, Next time a customer calls you during an emergency and is in distress, it's helpful…read moreto ask questions the customer can follow. You seemed offended when I asked you about pricing, then you couldn't clarify any information based on your line of questioning. Next, you had the nerve to call me again on your cell phone and follow up with a pedantic text. Thanks for letting me know your questions were free of charge. I have blocked your number.

Robert was great to work with on this project. Friendly and keeps you up to date on what he's…read moredoing/needs to be done. He was willing to investigate another issue I have, and I'll be scheduling time with him on that job in the future.

I called Rob to help diagnose a plumbing problem I was having. I had called a different plumber…read morefirst, and although they did fix a component of the problem, they were unable to identify the cause without opening up more walls. The first plumber was younger and less experienced. Rob knew immediately what the cause was and offered honest advice on what could be done. I should have called Rob first. I highly recommend!

worthless came out twice charged me over $750 to fix my furnace which was never fixed . they…read morecouldn't even figure it out. called a pro it was a $120 job . they wouldn't even come back for another three weeks.

Overpriced diagnostic work. Two guys came out who spent 75% of their time sitting in the van…read more Couldn't come up with a reasonable explanation or quote) even a simple quote for repair work. Would not use again.

Dan McConnell came by to help with a sink that had been backed up for months, and he did an…read moreincredible job. He was great to talk to, thorough, and genuinely helpful throughout the visit. He also took the time to walk me through what might have been causing the issue, how to help prevent it going forward, and how to spot signs that it could be a larger building-related problem, which was especially helpful since I live in a condominium. Out of all the plumbers I looked into, John's Sewer & Drain Cleaning had the best pricing, and they absolutely backed it up with outstanding service. I'd recommend them to anyone dealing with plumbing issues.

Andre came on the same day we called (within a few hours, actually) and fixed a nasty and…read morecomplicated blocked drain issue. He was clear about the problem, explained it well and knew his stuff. In spite of the issues and awkwardness of our current plumbing, Andre did not give up and persevered with the blockage (between the bath and the sink) until it was finally resolved. The price was very fair especially considering the effort and mindset needed to resolve the problem. Wouldn't hesitate to call this company again - very grateful for a good and positive outcome to a nasty problem. Thank you, Andre for your patience and hard work.

I had a pipe connection spring a leak and fortunately I was home to hear it. after briefly…read morepanicking, I called Richard Curley who had installed a new water heater for me in the last emergency. I first got his tape but he called right back and came right over to do the repair. He was great and the charge for this emergency was very reasonable. I enthusiastically recommend his services as both quick and competent.

Excellent Service and value! A moderate job of lifting/repairing/re-seating a toilet turned into a…read morebigger issue due to the amount of time the problem was left untreated (my fault). Richard was able to apply his expertise and worked diligently to ensure proper fit with stability/secured. The price was very reasonable for the professional service received. Would highly recommend - thanks again Richard!

We were a long time customer of Demelo Plumbing, Heating & Air Conditioning. Over the years we have…read moreused them for drainage issues, plumbing repair and hot water heater maintenance and until recently delivered a reasonable service. On our request, Demelo came to our house on June 7 to clear a clogged kitchen drain. The technician worked on it and declared the problem fixed. We were charged $230. About a week later the drain was clogged again. On June 17 Demelo returned to clear the same clogged drain. A different technician "fixed it" and charged us another $370. In a weak moment I paid. So after paying $600 and one more week, the drain was clogged again for the 3rd time. On June 28, we called Ari's ProDrain Cleaning to clear the same clogged drain that none of the Demelo technicians were able clear. Ari charged us $250 and gave a 30 day warranty. The drain is working well now. I contacted Demelo several times to complain and I requested a $300 refund (should be all $600). After several calls the Demelo business person told me that the owner can only authorize a $60 credit on THE NEXT SERVICE. Demelo does not provide a warranty on their work even though their website states under plumbing services: "Demelo Plumbing, Heating & Air Conditioning is there to fix those problems, making sure your day-to-day routines, whether at work or home, continue unabated. Need an installation or repair? Call us. We'll have one of our team members out to appraise the situation and get you up and running, leaving you with the confidence of knowing the job was done properly." In other words empty words. The charge time and materials whether they fix the problem or not. Clearly a company to avoid.

this this the best company!! nicest people always there wen I call and come when needed. thank you…read moreKathy and Adian!! highly recommend