Do not buy these windows i bought 2 double hung windows they are cold i have been trying for 2 years to have them come back and look at them every time i call they tell me someone will call me but in 2 years i am the only one calling not good windows the room i have them in is cold they spend all there money on advertizing look else where for windows when it gets down to 20 outside i get moister on the windows the rest of the windows in the house don't have anything on them just the Renew by Anderson had two contracters look at them both say it"s the windows read more

There fix for an alignment problem so a person can set the house alarm is to drill a different hole in door to set alarm. Leaving you to look at the original hole. Then at the bottom of the sliding glass door is a smooth rub that removed the paint, looking at the door the gap at the bottom and top are different. They said it was caused by dogs! OMG zero claw markets on the door. The kicker is an estimate for $2,133.20 Biggest mistake I made going with these over priced crooks AMAZING NOT ONE COMMENT FROM MANAGEMENT WITH UNHAPPY COMMENTS read more

Great window quality. Worst customer service ever! They used to be very proactive and professional with installation, however over the years their entire service has gone down hill. I have done two homes with Renewal, windows and doors in separate increments. Each time gets worse. If you're going to buy Andersen windows, don't go through Renewal. read more

Buyer beware. Bait and switch is real. I called Anderson asking specifically for exterior bifold doors. I repeated my question for clarification. The woman said yes they installed exterior bifold doors, twice. I scheduled an appointment, the salesman came out and immediately told me that they did not in fact, sell or install bifold doors. He looked at my space and said I couldn't fit bifold doors in that space, but one of their sliders or French doors would be beautiful. Upset that I'd been lied to, and that my design was supposedly unattainable. I decided to go with the French doors. Then by happenstance, a few weeks later I was calling to cancel, but mistakenly called another company that came out and gave me an estimate for the bifold doors that I wanted. Anderson of course would happily cancel for a 25% cancellation fee. That was almost $5000 for nothing but disappointment. Anderson also lied about when their door would be installed and claimed that the door had been built a month ahead of schedule and therefore I could not cancel for any less than the 25%. For you budget conscious folks willing to take a chance, Anderson apparently has a warehouse full of doors and windows from jobs that have been canceled. Ask about them and get a deep discount, in theory. I doubt they'll be truthful about that warehouse, but who knows what the truth is: does it really exist and if it does, why can't you sell what's in it? read more

Don't fall for the heat light behind the glass trick. Our salesman brought a small frame with the same glass we were getting installed at our house. This heat lamp was 500 or 800 degrees, i dont remember the actual temperature, and they hold it behind the glass to show how much heat comes through the glass. There was no heat at all that we could feel. Living in Fort Mohave Arizona, it gets quite warm, so this was perfect for our house. The original windows were double paned but they were 30 + years old and they were, in the summer on the inside of the house about 100 + degrees using a temperature gun. These brand new windows are the same temperature with only 100 + degrees days so far. The windows aren't as drafty as our original windows i will give them that. So if you want cooler windows for internal temperatures it's apparent these arent the windows for you. We have the Low E, Argon Gas, glass windows so we thought by getting these windows they would be cooler to the touch on the inside of the house than they are. We have shutters on our windows that help contain the heat, but what a disappointment. read more

Great sales presentation, great workers but ZERO communication between the sales guy and his workers. They promised in and out in 3-4 days. After four weeks, we're still waiting for the screen door and inside floor trim. I get it. Things happen. BUT the glaring issues is with management. Installers put a door trim inside rather than tapering the wall as we agreed. They didn't even ask and we didn't see it until they took the plastic down. We decided we were ok with it but nearly four weeks later, we still have an unpainted trim. I'm tired of having workers at my home. I probably tipped over $200 to the parade of workers here. I'm done. They actually sent a painter who refused to paint the trim, cause he wasn't told to paint it. I told them I would paint it and would need to charge them my hourly wage. They've ignored my claim. read more

I recently gave my 5 star review but could not find the sticky w/ the names of my installation guys who did an amazing job and should be recognized for it. Their names are Robert, Sergio and Matt. Ask for them by name. They are a great team and did an amazing job on my windows...again....this was my 2nd time using them. read more

We had windows and a slider installed today and were extremely impressed! Josh the head guy, was very efficient and very thorough. Jacob, Christian, and Sergio were also very diligent in their work. We could not be happier with all their work. They were meticulous and very professional. Exceptionally neat n clean. Also, very polite and friendly! We recommend them absolutely!! read more

We have 4 sets of folding patio doors in our home. Two of the sets came with the house at a cost of $50K. The other two were installed in the past 3 years. We have over 75K in just doors in the house. One of the sets has defective glass and need to be replaced. Andersen will send the glass panels but they want $4500.00 for labor. The first cost is $1000 for the trip charge. The additional costs are $900 for each door. They say if they can't complete the job once they are here I still need to pay the $1000 trip charge. Had I known about the poor service I would not have spent over $27K on the last two doors. We continued to buy from Andersen as loyal customers. I can assure you we will never again be using this company. read more

BUYER BEWARE! I DO NOT RECOMMEND! Nevada I had windows installed lass than 5 months ago and one of them started leaking during the last storm that came through. I called the customer service on a Friday afternoon and they said a manger would be calling me back about this issue. I never received a call and i tried for 3 days calling them and kept being told the same thing. Finally, the following Tuesday I got a call from service support to schedule an appointment. I told the CSR that the water was pouring in through the top of the window and down the wall into a outlet that I had a fan plugged into and all over the floor. Thankfully this did not cause a fire and that I was home because I have pet's and a elderly parent that would not have been able to escape. The tech showed up an hour early no phone call or text message letting me know. I told him he was early and he said "is that a problem"? I told him yes! My husband isn't here to help them and I work from home and cannot step away to assist them. He said just let me in the backyard where the window is. I showed him where the leak was coming in and had to get back to work. I only saw him and another guy with a step stool and a caulking gun. I have no idea if they fixed the leak or not because I was unable to talk to them before they left. I called customer service today and after being transferred 3 times I was finally able to talk to Uda, a customer service manager to discuss the issues I have been having. She read the techs notes from the service call and the tech claims that the leak happened because of a light that was in stalled above the window. First off that light was there before the windows were installed and they have before pictures showing the light was already there. The light is about 3 feet off centered above the window and no where near where it was leaking. OBVIOUSLY the window was not caulked the first time hence why it leaked. So, the tech lied in his notes blaming us for the leak. Unbelievable!!!! If you do choose to go with this over priced company make sure you take before and after pictures just incase the techs/company try to blame you for any issues! Also, make sure that when they do install your windows/doors that they clean up their mess because they didn't at my house and they didn't cover the furniture. I was at work so I was unable to over see all of this and my husband was exhausted from working all night so, he didn't pay attention. Lesson learned the hard way! read more

Virtually a scam. 2 hour long winded process then he finally tells me my 19 windows will be - drumroll - $120,000. Almost fell out of chair. Then he used some pressure sales techniques then admitted that nobody ever signs if he does not get them to pay on the spot. I was shocked and offended they thought I was so stupid! There is no way these windows are almost 10X better than the next company's high end vinyl. Their justification is their special wood/plastic composite. I work in polymers and can guarantee you its not 10x more effective. read more

We have had two separate window installations where we had no problems with the first installation. However, on the second installation back in 2023, we subsequently found 2 different issues recently on 2 different windows. One widow we discovered scratched that we hadn't noticed during our inspection after installation that the "factory" indicates it is now our responsibility to have it replaced for $480. There is no damage to the screen that is on that window and we are pretty much being told that we damaged the window. The second window has faint water marks inside the double pane glass plus a spec of yellow dirt that cannot be cleaned as it is on the inside on the window. We were told that we need to provide a picture when the water marks can be better seen so that the pictures can be provided to the "factory" so that the window can be replaced. We spent more money on these windows due to the expected durability, appearance and warranty, but typical of many businesses, once you have the product installed, it is your responsibility to pay and fix for any subsequent issues. read more

New windows!!! Huge Shout Out to the Las Vegas Renewal by Anderson Windows (The Keener Crew)!!!!! You guys rocked it out! And perfect!! They went above and beyond for customer Service!!! Professionals!!! read more

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Absolutely way over priced and way under delivered. DO NOT BUY FROM RENEWAL BY ANDERSON They took for ever to deliver the product. When it did arrive the installers were very nice and did a good job. The finish on the corners of the windows is sub par, has gaps and they told me thaT IS THE WAY IT IS AND THEY CAN NOT FIT THEM. Well the windows from other manufactures I have since looked at have very nice joints and are not ruff and jagged this is from andersons quality control man "Hey John , wanted to give you an update on where we stand I tried pulling a window sash apart with absolutely no luck the glazing bead and VDV adhesive is not meant to be broken. The weld we spoke about is frowned upon and may give you problems in the future due to the window not being able to "breathe" I spoke with the factory about the miters on your windows and they say it's intended for expansion and contraction like we talked about. Everything is in spec and unfortunately there's nothing we can do about those. If you have any questions or comments please call or text me anytime thank you and I'm sorry I didn't have better news for you" (ME) So basically you're telling me that the way it is is the way I have to accept it even with its imperfections (Anderson)Unfortunately, Yes sir. (me)This is just not right. 20 thousand down the road, half my windows look like a 5year old cut the miters. You certainly have left me disappointed and pissed off. BOTTOM LINE..NO CUSTOMER SERVICE ONCE THE CHECK IS CASHED. DO NOT BUY FROM THIS COMPANY. I have since found at least 6 other companies that service my area and will be using one of them to finish my projects. read more

I love Renewal by Andersen. Definitely not cheap but so worth it. It's been 4 years since I bought my doors and windows from them and it's all great. Any little issues I have, which have only been 2 instances and each time they came out to fix it at no charge. Their service is absolutely the best. I definitely will give them a gold star for Exceptional Excellence in service. read more

We've been extremely pleased by the professionalism and workmanship of this company. Their products are top-notch and their service is second to none. We are happy to refer them to anyone who wants quality and professionalism every step of the way, from getting your estimate to install and even touch ups. read more

I called Renewal by Anderson to give me a quote on getting a doggie for for my Great Danes. The representative was extremely knowledgeable and answered all my questions. However their prices were extremely high and I decided that none of the scenarios that were presented fit my budget. read more

Due to political ineptitude, parts for my French door were delayed at NO fault of Renewal by Anderson The installers were great, personable and efficient The French door is beautiful and really added to the look of my home read more

Salesperson came into my house and looked at my windows and gave me a price without measuring of explaining different options. He then said "it's too expensive for you that's our price that's what we do"picked up his clipboard and started towards my the patio door. He had a arrogant and pompous attitude so I asked him to leave my house but wouldn't leave the first time asked him to get out. The salesperson, Nick, then would not leave my front door. I had to ask him to leave several time but wouldn't leave my front door. So be careful and aware of Anderson salesperson and I would NOT recommend them. read more

Beware of this misleading letter! I received an unsolicited letter from Steve Keener yesterday asking for my business and for me to give him "a ring for a price". When I call this morning, the woman that answered the phone said that Steve Keener, General Manager is not in and that he does not take calls. She insisted that she could help me but talking to Mr. Keener was not an option. I asked her why would Steve Keener, General Manager of Renewal by Anderson, send me a letter in the mail asking me to give him a call when he does not take calls? She said the letter was only intended to provide a discount. I thanked her for wasting my time and ended the call. read more

Renewal by Andersen - Beware of this misleading letter! - Windows Installation Near Me - Las Vegas, Nevada

At this point it's going to have to be a 1 star and that is very generous, considering the expensive lack of quality from this company! First off I do not want to bore you with mindless anger chatter! We got suckered into purchasing few things from this company back in May. Thanks to my husband! The brand itself might have been spectacular in the past, but I for one am not impressed! This NV office is run so poorly it's really sad- I don't know if they change there staff like they change there toilet paper! We have had nothing but issues from day one! How the hell are you going to send over your installers to do a job with missing key items? I get it! It happens- but I would like to throw this out there as a friendly reminder- we have been waiting since May! (These doors were done back in September- still currently waiting on those missing parts) Now let's fast forward to the sliding doors- nor any updates in September? Probably should of pulled the plug on those doors- but damn we signed. Service agreement. Overall this place sucks- they prolonged our wait again because the goods came in damage! I find it hard to believe that 90% of everything they order is damaged or missing- Sounds like they need a new supplier! Overall this place is terrible on communicating, resolving issues and customer service. You have to literally demand the director of Operations to get the balling moving a lil more. There's not much he can do except give more excuses! read more

This company is worse than tell a marker. I ask for a quote on some windows.............Ok they called me before 8 AM to make an appointment. Told them I was sleeping and not to call before 10AM...........ever. They continue to call every day or so at 8AM. Not happy. Won't do business with someone who doesn't listen to my needs. Good windows or not. Terrible customer service usually result in terrible product. read more

A really bad idea to use this company, once you install they change the verbal contract details. If you make a mistake and use this company don't believe what they say only what is written. They do a lot of advertising someone has to pay for it, that someone is you! read more

Would like to compliment ADHIR my Anderson door fixer. He was on time, courteous and professional. He made the necessary repairs on two doors and I was very satisfied with the outcome. Thank you ADHIR. Kathleen read more

the worst company to deal with, salesperson, completion. patio doors ordered in October as of May of 2024 still not completed due to factor error twice... the only thing good in my opinion is the install team when they have the proper material i would not advise ordering from them, also way to expensive read more

Asked for a solid door, but Dave the salesman assumed we needed one and added one. Says it's our fault. read more

Renewal by Andersen - Who puts a peephole in a back door? Dave from Renewal does. - Windows Installation Near Me - Las Vegas, Nevada

This is a quality product. We had 9 windows replaced in our home. It took 3 1/2 months from contract to installation. The installation was fast and professional. Our old windows were single pane so we've had a noticeable drop in energy cost. Anderson did everything they said they would without issue. While not cheap we feel that their windows are well made and they have a top-notch warranty. read more

I replaced all my doors and windows ($300,000 +/-) with Las Vegas Renewal by Andersen a few years ago. Today I need a tech to come make an adjustment on a set of French doors. The doors are fine...they just need to be adjusted to close properly. When I called for an appointment (I expected to pay for the service call) I was told it would be 26 days before someone could come do what Andersen says will be less than a :30 minute job. My house is under contract to sell. They were very quick to show up when I was spending money, but there's not a :30 minute period when a tech can come fix the door for nearly a month?? They were very helpful in one regard: they let me know that I can log on to the website for a tutorial about how to do the job myself if I don't want to wait a month for them to come. Big of them, huh? read more

DO NOT BUY Renewal by Andersen products. I have purchased 5 products with them, two doors and 3 windows since 2020. Since then it has been nothing short of non-stop issues, not working as advertised, poor manufacturing and major delays on repairs. Both of my doors have been or are being replaced due to poor manufacturing. Here are my issues: Sliding glass door: This door cost over $10,000 and was warped. I noticed my blinds moving and realized that air was blowing in between the door and stationary window. Once the technician came out they identified it and ordered a new one. after about 5 months the scheduled an appointment. Once they arrived they told me that the door is damaged and have to order a new one. Had to wait another 4 months for a replacement. Atrium Door: This door was also over $10,000 as it is custom to fit the space. After about two years, we noticed water stains on the threshold. I removed the threshold and found water damage below. This leads to my basement where there is water damage to the ceiling. Called RBA and the technician once again told me the door is warped and needs replaced. After approx. 4 months, they call me to tell me the door is ready and scheduled an appointment. The day of the appointment they call and said there is a part missing and cannot do the work. When the part is ready they tell me the can have someone out in about a month! Now, I had to cancel that due to travel and once again, they cannot get someone out for over a month. Also, it took them 3 or 4 trips to get it installed due to a less than quality crew. The threshold looked so bad they had to order a new one because they cut it wrong. Here are my real frustrations: They do not apologize to you or prioritize existing customers. You would think they would take care of customers with issues better but I guess they really only want new business. They won't let you talk to a manager. They say one will call you but they don't. They will not commit to fixing my damaged ceiling as they ignore this demand. Their product is average grade. They do the heat test but in fact, my builder grade windows are only about 4 degrees different in how much heat the transfer. My mom's window cost about a 1/3 of these and do a better job. I live in the desert and was trying to reduce my cooling cost but they have had little to no impact. There is no Quality Control at RBA. They say they will add value to your home but I cannot see that. Save your $$$. Having two doors having to be replaced in 3 years should tell you everything you need to know. It is really sad considering before my experience I heard nothing but very good things about their window but this is a lesson learned. I have to give a shout out to only on person at RBA and that is Shannon. She is the most knowledgeable and honest person at RBA. She is a technician who knows how to troubleshoot and discuss the issue. She deserves a better company to work for. UPDATE 7/11/23 So, a service manager finally called me after my request to address my issues and after telling him my plight with doors, the only thing he said is he could replace my poorly constructed door a week earlier than the date they gave me yesterday. He did not want to hear about the issues i have had and so I have now concluded that there is no accountability or interest from RBA to hear anything bad about their products. It is fair to say they either do not read these reviews or as I am finding, they do not want to address the reviews. Hence the low approval ratings... read more

Worst experience of my life-I have had about 7 redos of work so far. The latest is, after Finally getting an invoice, which I requested many times before now(june, 2021), I realized that I was charged$900.00 for a plastic doggie door that I can purchase online for $74.00. The detail work on my entire project(painting, repair of damaged frames...is still not complete, yet I was told that they are done!! I called Corporate about their horrible communication, work...The worker who decided to move his bowels in my bathroom for 30 minutes and trash my guest bathroom happened the first day. The entire company is unprofessional and rude and have placed blame on me for many of their own problems! read more

Renewal by Andersen - plastic doggie door-was redone twice - Windows Installation Near Me - Las Vegas, Nevada

In response to your reply.... I can't emphasize enough that it was sufficient for Anderson tO quote me the EXACT same thing as my neighbor. Same gLass. Same window count..SAME EVERYTHING. No more sales excuses. This isn't a 90 minute sales presentation. Info could have been disseminated in 90 seconds. read more

My understanding is my door is ready to be installed so lack of access to materials is irrelevant.

It's been three weeks since my windows and door were installed. Here's my front door. The sign says, "Please knock" because the installer shorted out my doorbell. Is that a huge thing? No. The huge thing is I've been trying to get someone to fix it for three weeks now and nobody will return my calls. The job is done as far as they're concerned, so I'm no longer important. At least that's the impression I get from the company. I finally have had enough and sent the photo to my sales guy 20 minutes ago and he said he would have a manager call me in 10 minutes... again, no call. For the high price they charge, you'd think someone would be thinking about customer service. Oh, and if you buy from them, their "My Project" site that they want you to use for project updates, etc. is useless. There's a feature there to request service, but nobody monitors that either. I love the product but HATE the service. Or lack of service, to be truthful. read more

Renewal by Andersen - Over three weeks since installation and my doorbell has not been fixed yet. - Windows Installation Near Me - Las Vegas, Nevada

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February 11, 2022 still no doors or projected install date for our project signed on July 2021. In November I was told our doors were completed...I reached out to Renewal By Andersen in Jan. and was told still waiting on their manufacturer....save yourself the headache and find another Window company. read more

We had all new windows, patio door & front door rreplaced. We spent 30,000.00 (not financed), the crew was awesome, the sale person was great..follow up. SUCKS!! I have had two appointments canceled by them..today someone was auppose to be here between 12-4...I called the office at 3pm today..was rold my appointment was for tomorrow..NO WAY THAT IS TRUE. I have another commitment tomorrow..I had it marked on my calendar for today..I even had it marked in my planner for today. EXTREMELY UPSET!! read more

From Dave to Rob you didn't go wrong. ! Anderson "hands down"! love Can' say how much we appreciated the work! Done in less than a day! & the hubs q'd for them! read more

Product sells itself excellent product the consultants and sales people are very pushy a rude and believe it or not they can be a waste of time It's a shame such a great product that can sell itself has to deal with this kind of stuff read more

We had them install $40000 worth of windows they did a really good job but the after market service has been horrible we've been trying to get him out to inspect the windows nobody calls us back we're trying to put in new patio doors nobody is call us back this have been going on now for 6 weeks read more

I wish I could give a "0" rating but that is not an option. We signed a contract with Anderson November of 2021. They told us that we would have our new widows and doors (19 windows a man door and a patio door) in 3 to 4 months and that we agreed . 4 months latter I called to get an update and was told it would be middle of June. I explained that would not work and why so finally the set a date in late May mind you this is 7 months latter. They show up with all 19 windows , a door, and a patio door. They ended up with the wrong patio door, short two screens and not enough trim for the project. They then told us they would let us know when it comes in. In the mean time we have our entire living room (4windows) left with no trim and shimms sticking out. Finally they show in August to finish again short. Next they show end of September wrong materials, again December Wrong materials and again in January 2023 14 months from when it started again wrong. Now we are still waiting for them to finish but they want their money. This has been the most awful experience of our lives. I contacted the BBB and reached out to Anderson but Anderson did not respond. Here we sit still waiting. I will never recommend this company to anyone please reach out and learn about these flake as they lie and do not even try to help you. read more

We replaced our difficult sliding door with Andersen French Door. It's solid, energy efficient and attractive. No more strained muscles to open the door! Expensive but we feel it is the best read more