an excellent service and they know what they do. These guys take care of of all my carsread more

Two weeks ago, we purchased a car for our daughter at this location. From the very moment we…read morestepped onto the lot, we had an excellent experience! Nemer worked with us to find the perfect car for her and was phenomenal throughout the entire process. He was extremely reputable and took care of every little request that we had. I would highly recommend going here for your car purchasing, as well as servicing!

We purchased a vehicle from this dealership in March. During the test drive, we raised a concern…read moreabout tire pressure and were told it was likely just low air. Prior to purchase, we also reviewed the Carfax and the Wisconsin Buyers Guide, which indicated there were no issues with the entertainment system or warning/gauge systems. We paid a price that was consistent with similar vehicles of this make and model in the area, relying on the accuracy of the information provided and expecting the vehicle to be in comparable condition. Within 24 hours of purchase, we discovered the radio was not functioning. When we returned to the dealership, we were informed that all four tire pressure sensors needed to be replaced and that the radio required replacement as well--resulting in an estimated cost of approximately $1,500. These findings appear inconsistent with what was represented in the Buyers Guide and during the sales process. We brought these concerns to the dealership in good faith and asked for assistance with the unexpected repairs. They declined to provide any support. Additionally, communication after the sale was extremely limited, often taking several days to receive any response from sales or management. For a $23,000 purchase, discovering significant undisclosed issues immediately after the sale is concerning. While the vehicle was sold as-is, we expected accurate disclosures and clear communication regarding known conditions. Based on our experience, we have concerns about transparency and post-sale customer support. We would encourage others to carefully review all documentation and independently verify vehicle condition before purchasing.

Very helpful. Didn't sell me stuff I didn't need. Answered…read moremy questions about my vehicle. Even gave me a discount on the service I had done. Clean and comfortable waiting area. I will continue to have my service work done here.

We have been repeat customers and have always been satisfied with the service in the past. However,…read moreour recent experience has been disappointing. Last year we leased a CR-V and were encouraged to purchase an additional warranty, even though we already carry full insurance coverage. Unfortunately, our car was later scratched, likely in a parking lot or similar situation. It appeared to be a minor issue, so we took the car to the dealer expecting the warranty we purchased to cover it. Instead, we were told that the damage was not covered and were given what felt like a weak explanation. I spent quite a bit of time speaking with different people in both the sales and service departments, but no one was willing to help or offer a reasonable solution. sed Complaint: At the end, I had to go through my personal insurance to resolve the issue, which was very disappointing. When you lease or purchase a vehicle, the dealership often tries to sell additional insurance or protection plans. In my experience, these add-ons were unnecessary, especially since I already carry full coverage insurance that handles accidents and minor damages like scratches. I strongly advise customers to focus on negotiating the best price for the vehicle and carefully consider whether these extra products are truly needed. There is often significant pressure during the sales process to purchase additional coverage, but when the time comes to use it, the support may not be there.

My son and I went in to buy a used car after visiting many dealers and finding the price point in…read moreour budget. We found an Acadia GMC at a Honda dealer, I know... This was by far my worst car buying experience. So much so, paid in full in I believe 45 days just to be able to get out of it and we still haven't received our check from returning the warranty from them. It is not nearing over 60days. We came in to purchase the car and it seemed no one knew what had been discussed. We awaited Eric, I believe, the manager, and he approached us dismissive-like. The only way I can explain it. When I asked about the price, he either was on the phone or pretending to be while walking in and out of the building. We agreed to bring a trade in to lower the price further. We were all set! Well except the many hours after we spent to get back to the price that was originally agreed upon. So, you get the price and then.... It's sell the warranty stuff, you know the drill. If you have a question while with the financial guy, well then, he claims to know nothing about sales. Sales claims to know nothing of the financial aspect well... and the manager seems to just point to either sales or financial. Mind you these offices are probably 20ft from one another. Everybody can hear everything that is going on in this building. Pretty small. First they take a deposit. They are very good at shifting the paperwork. Now you see it and now you don't. They like to shift you around to people and your paperwork disappears. I had to ask for it several times because every time they come back from somewhere, they do not have the papers that were being discussed at the table. Anyway, remember to ask for it so you know what it is you are discussing. After leaving the dealer within one week, the car has a light on and throws codes. It was taken to GMC dealer for a once Over since Rosen did not have a technician. Yes, they state they do not have a technician to honor the warranty they sold us. It is discovered that there is about $800 of work that needs to be done. That's ok however, questionable frame damage and work. This not ok. The history was recorded even prior history which was helpful. Rosen denies any previous history however they were provided a print out from us. Visited Rosen Honda then a couple of times due to getting shuffled on the phone. While waiting for a manager again or technician. A technician took the car for a ride at 90 miles an hour. Mind you, didn't know they were even taking the car anywhere. He provides a print out of him driving the car at 90 miles an hour and says "it's fine". Mind you...they don't have a technician to service the car. HUH? Well time to return the warranty they are unable to service. Went back on 3 occasions to speak with the financial guy about the warranty sold and returned. He assured us that he has sent the signed paperwork in for return. Yet weeks later, almost a month, he has not. He states it is not his fault, that he sent to the office help. Because of the lack of trust, I personally went in and asked him to show me the paperwork and asked that he send it certified mail. He stated this was not necessary. The warranty states that they return you the warranty in full + 10% if not refunded in 45 days. It has been well past 45 days and interest is being paid on this not yet refunded money almost $6000.00 keeping in good contact with the warranty operators themselves was helpful. They will honor the date cancellation was signed. Rosen Honda has not acknowledged even a dollar amount that will be returned only that it will. It has been asked to escalate this issue and the staff, eric and Terry will not give out the organizational chain of command or chart. They would not for another week. Finally met with a manager at their Nissan dealer since Terry stated "nothing more I can do". He was patient as could be and listened. Stated they should have sent us to a GM dealer and acknowledged not having a tech to service. Asked for the return and a amount of the warranty. He stated with some discussion 5250.00. Not sure this is correct however the financed amount was over 6000.00. Update: The manager called To ensure the payment is being processed and may be here by June 12th "it's like only 10 more days" were his words. Furthermore when talking to Eric, sales. He stated "it's not my problem anymore". This conversation was recorded and I cannot believe the rudeness and lack of care from the way there lack of technicians drove 90 miles an hour without permission and the fact that they hold over 6000.00 not owed to them. I doubt this check will be accurate when and if it arrives! Please see my reviews for Napleton Toyota and Subaru. Great experiences and recommended!!! Be careful with ROSEN. I would not attempt to purchase a car there. Thank you for your time.

I helped an elderly relative buy a car there as they were the only dealership in the area that had…read morethe car he wanted, and gave the dealership my phone number as the contact number. They call me repeatedly to schedule service for the car. I explained to them numerous times that my relative lives almost an hour away and has the car serviced closer to his home, but they will not stop calling. I sent a message to their GM and Sales Manager asking for their help to stop these calls, and now they're texting me repeatedly trying to sell me a car. I regret stepping foot in their dealership and due to their high pressure tactics will never buy a car from them or recommend that another family member or friend do do.

I took my car in because it was making a squeaking noise when I used the brakes and while driving…read more They told me my brakes were fine and I could keep driving on them. The noise got louder so I took it in for a second opinion elsewhere and was told that the brake pads and now the rotors also need to be replaced. When I asked the dealership they said they would have to take apart my suspension to find out what was wrong with it. Now knowing it was my rotors it feels as though they wanted to get the diagnostic fee and charge me for more when they knew what the issue was all along.

I'd like to take a moment to give an extremely positive shout out to a few members of Griffins Hub…read more They made my experience completely and utterly wonderful and I feel even that is an understatement to how fantastic they all are. It's been a nice handful of months ago now since my last service there, but the experience was so fantastic that I made sure to take time to write a review even after quite a bit of time has passed. I'd like to start with one of the lead service managers/technicians, his name is Johnny. Johnny is beyond phenomenal. He's kind, intelligent, hard-working, and exemplary personnel. Not only did Johnny and his team make sure that my vehicle was fixed properly, but also very timely while working closely with me to keep me informed every step of the way. There were a few hiccups and snafus during the process (some a little unprecedented as Jon(who no longer works there) initially started working on my car) but Johnny picked up his slack and went above and beyond to make things right and fix my vehicle properly. As a customer, he made me feel like 1/1 VIP, and you can't really find that type of service or charisma like anywhere these days. An added bonus was that I had the opportunity to see him interact with another customer and I could tell he made that individual feel the same way. Johnny is truly an outstanding person and employee and should 100% be recognized as such. All jokes aside give that man a raise or an extra vacation or something lol. Another lead technician/service advisor that should be recognized for his exemplary work and customer service is Eric. Eric's knowledge in service, reliability and infectious positive attitude is truly something amazing and is the reason I've brought my business to Griffin's hub for multiple years now. The first time I serviced my vehicle at Griffin's was back in late 2020 and was with Eric. The experience was so grand I haven't looked back since, because of that I only take my vehicle to Griffin's for literally anything and everything. There are a few more folks I'd really like to take my hat off and give a nod to that added to my already great experience at Griffin's hub. This last time around, amongst the mild chaos with my part being shipped to Griffin and Jon no longer working there and the part getting mixed up in the warehouse or whatever, I had the pleasure of meeting Taylor (I'm like 90% sure that was his name. He was one of the head honchos, like top dog service manager) and he too, was an absolute delight. He greeted me with poise and respect and helped figure out the situation and make right of any wrong that may have been done along the way in the confusion. The last two individuals that deserve a shout out are both Dave and Carrie, the shuttle drivers. In my time with Griffin's, I've never taken advantage of or had the opportunity to use their shuttle service. (Which, sidenote, is f-ing amazing that they have that available for their customers!!!!!) however this last time around I did, and I enjoyed every second of each conversation I had along the ride with them! Major kudos to Carrie and Dave! Griffin's hub really knows what they're doing getting the best of the best in every facet and capacity, filling each role of every department of that establishment with the absolute greatest individuals. Thank you (especially) to all those listed above, as well as all those working at Griffin's Hub for continuously providing great experiences. - Jordan S. (Jeep Cherokee)

I purchased a brand new Jeep Grand Cherokee L from Griffin's Hub Chrysler Jeep Dodge Ram, having it…read morebuilt exactly to my specs. About a year and a half later, I brought it in for a recall on the front control arm. After the service, just two days later, the front passenger tire flew off on the freeway, causing a major safety failure. Despite this being directly tied to their work, they denied all responsibility. Even after I contacted the owner, I never got a response. Something I heard today reminded me of this incident, and it just goes to show, when you screw people over, time may go by, but they don't forget. I was a loyal customer for years, knowing many of the staff personally, but this broken trust was the final straw. I haven't returned since, and I hope others consider this before choosing them.

When I leased my 2020 Hyundai Kona, it was owned by International Auto Group and the my experience…read morewasn't great. I wasn't sure what was going to happen when I had to turn in my lease this week of how the service was going to be this time and now with a new owner of the dealership. I was very happy with our salesperson Suzy. She was so awesome to work with, funny and made the experience easy. Bob in the finance department was awesome to work with as well. Everyone we met there was friendly and helpful. We left with a new lease and couldn't be happier with the whole thing from start to finish.

I would first like to start this review with its sad that I've been going here for quite some time…read morebut this last experience was bad. I sent my fiancé with my car because an appointment came up for me last minute for an oil change. The service advisor thought it was ok to lie to her to try and upsell tires. He told her that the tires were not all season to simply promote a special instead of being truthful. He also proceeded to delay service for an oil change causing her to wait longer than necessary. He also apparently got an attitude when she presented a gift card they sent me in the mail's which is just not how you do business. I will not be returning due tot hear shady practices. What made it better was days later I got the actual technicians report who states tires were in good condition.