Susie totally rocked the service world today by outfitting me with a new rack system for my newly purchased e-bike. She was an example of a very knowlegable, thorough expert of racks systems. She took great effort to get me a rack and make sure it would fit my e-bike perfectly. I knew I was in good hands when she also purchased my old Kuat system. She is a gem and so is Rerack. Highly recommend! read more

ReRack - New bike with a safe Kuat bike rack. - Outdoor Gear Near Me - Portland, Oregon

Another purchase from Rerack and again their service is awesome. Thanks Dan for all your help

Haiku for bike rack repair in Portland ReRack has your back Get it done creatively Workers are the best! read more

I stopped by the store yesterday with questions about a rack purchase I made several months ago. Alejandro got me straightened out in short order, and then helped me get the roof rack fitted correctly on my car (the proper measurements and placement of the bars are precise and specific for my vehicle). He was kind, patient and helpful. Big thumbs up! read more

Quality store with outstanding customer service. A couple of years ago ReRack installed roof racks on our car, and when we recently planned a kayak trip and considered adding a Thule J-style kayak rack the store not only had one in stock but quickly installed it, also showed us how to uninstall it. Later that day after put up our kayaks and realized we couldn't use the J-style rack (height problem with our Washington state ferry reservations), we called ReRack and asked if we could return it. They said sure and accepted it after we removed the rack and re-boxed it. Extremely knowledgable, friendly staff. Fair prices. Really a decent place to do business. read more

Friendly and helpful. I purchased a used basket they installed it for me. They added the locking mechanism also. I was a bit disappointed that they couldn't get the one key system to work. Minor annoyances that the bike rack and roof basket have different keys. read more

I worked to find the best price on a Yakima exo system. I saw that someone else had asked for a discount so I asked! They gave me a generous discount, excellent customer service and free shipping. I received all four boxes yesterday... So pleased with the group. read more

The folks at Re-rack are top-tier! Helpful, patient, fast, willing to go out of their way to problem solve for their customers, and very kind. They helped me install a rack on my Prius very last minute before I drive across country and did an excellent job. Would absolutely recommend them to anybody. Thank you 1 million. read more

I went into ReRack never having put a rack on a vehicle and only brought with me a little bit of knowledge of what I wanted. Cameron was excellent in that he was extremely knowledgeable about the products available for my vehicle and their performance and benefits. He also gave me some installation and rigging best practices. What I most appreciated is he wasn't pushy and embraced the fact I wanted to buy used equipment. ReRack has a new lifetime customer. read more

Alejandro was so helpful. I was selling my car today and tried to get the racks off prior, so I could reuse the system but I couldn't get the pin out. Drove my vehicle to Rerack, he had them off in 10 minutes. Didn't charge me anything! I have purchased various racks and baskets from them and will always go back! The workers are awesome! read more

Went in to get a hullavator a couple of weeks ago. Casper helped me out and it turned out that I needed a rack addition to the one I have on my Outback. I asked if it would be possible to get it installed that day and he said he could do it after finding all of the parts needed. He got it installed for me and it looked great! It ended up being a combination of new and used items. One of the other employees said they upgraded the Hullavator because the one I purchased wouldn't work with the crossbars I got. It was really great customer service. I do have two things though, just because someone doesn't put down a tip on their credit card doesn't mean they aren't going to give a tip, some of us know it's better to get the cash instead. I could tell that they didn't expect anything. It was kind of a weird transaction when getting my car keys back. Also, it seems to be whistling quite loudly, I don't think it's supposed to, I might take it back and see if they fix that problem. I was thinking that maybe that's why some people get rid of their racks because they are loud. But asking around I've found that other people do t have that problem. So a really good experience, just hope they can fix the whistle? read more

ReRack - Outdoor Gear Near Me - Portland, Oregon

Stopped in today because I had lost the key to a bike rack I had bought... 8 year ago! Guy I dealt with was super nice, walked out to my vehicle with a set of master keys (dunno how many in the set, maybe fifty?) and started trying the keys, one by one by one. Thankfully he found the right key before too awfully long, and was able to sell me two replacement keys for $10. And helped me find a rando small part I needed out of one of the shop's bin of extras. I was feeling extra dumb for having lost the keys in the first place, and then for not having written down the number of the key. Instead, I was met with understanding and cheerful assistance. Such a positive experience! read more

Great store for Yakima racks. I could not find a part (replacement foot packs) the rubber at the bottom of the racks anywhere. I found their store online. They had the part I needed and were able to ship it to me very quickly. I was getting worried, because the old rubber padding was disintegrating from Sun, rain & salt and I was thinking I have to buy brand new racks if I can't find padding for the cars roof. The process was quick, my order went in and a few days later my package arrived. I would recommend creating an online account prior to ordering, so you can view your order and monitor the shipping progress. Thanks again! read more

Having never purchased a roof rack before and not really knowing what to look for, I was certainly hesitant to just buy one without knowing a lot about it. So, I turned it to the inter-webs and was overwhelmed with the number of reviews out there. This website says this roof rack is the best. That website says that roof rack is the best and the other one is crap. It is overwhelming. That is where the knowledgeable and experienced people at ReRack come in. I was pleasantly surprised that when I told them what I was looking for in a roof rack, they didn't go with the most expensive one available. They tailored the roof rack I needed to my specific needs and my vehicle. Not only that, they installed it quickly, showed me how to uninstall it, as well as all of its features. I would recommend this business wholeheartedly. read more

ReRack - Outdoor Gear Near Me - Portland, Oregon

The team is practical, helpful and their services are consistently solid. They helped me install my rack after I bought it from them. This place is a gem. read more

Brought my Yakima Skybox here after it sat outside unused for 15 years, in preparation for a 3k-mi road trip. It was missing a few parts, some were rolling around inside the box, and I was about ready to just get rid of it and buy a basket instead. Alejandro walked me through how each part worked, how it all went together, and what parts were missing. He searched the back and the shop didn't have any and the box and parts were discontinued by Yakima, but he showed me what little bolts to look for instead of having to buy entirely new attachments, and what nuts to get if I couldn't find bolts. I actually found said bolts in a furniture section at my local hardware store (always think outside the box), brought eeeverything back to ReRack, and he helped me reassemble the whole thing! I feel confident in this thing for the first time since I bought it. The guys here are great, and will always take care of you if you come in with questions and an open mind. Alejandro helped me get this $6-800 (new replacement) box back on the road for under $10 and I left feeling pleased and relieved. This was one more nightmare I didn't want to deal with in the grand scheme of moving across the continent, and Alejandro and ReRack made it super easy. read more

Not so sure about the website at first glance, but still go ahead and bought a used Yakima ski rack. When I received it, I'm really happy with it. No missing part, condition is pretty good, which means they really set a bar in QA the product they sell. Also the shipping time is good and it's free! Highly recommended. read more

I called Rerack in search of a rack. Kal instantly was very helpful, informational, and communicative. Upon arrival, everything went quick and was done within an hour! Kal then gave me a run down about the crossbars. Overall great experience! I would recommend a friend and would even come back for more if I needed! read more

ReRack - Crossbars from Rerack - Outdoor Gear Near Me - Portland, Oregon

This place used to be great but not anymore. Customer service is not where it should be. Very disappointing.

These guys are great. Was in a bind and they had a roof box in store, Cameron was awesome with install help.

Absolutely the best customer experience I've ever had! I went to re-rack with the parts for my Yakima rack. I was missing the top-plate for one of the 4 housings that the 2 bars sit on, since it had been in storage for a long time. I went in, the guy greeted me, and as soon as he figured out my issue he said "I'll just give you one of those" and went and got the piece. Then he said "let's check the rest of the setup to see if there's anything else missing" and walked out to my car with me. We saw a missing end cap, so he went back in, fished one out for me, and also just gave that to me, no charge. Now my rack is again fully functional and I didn't have to spend a penny. This is the kind of place that makes Portland a great city -- people taking pride in what they do, wanting to share their knowledge, doing it small-scale and local. Please do whatever you can to support this business! read more

What a pleasure doing business with them! So thankful I got Jeff to help me after work. He was so smart about all things car racks, brands, and even all the technical facts around every piece. I love that they aren't pushy, but smart. Jeff got me hooked up with the sleekest used bars for my Alltrack and I can't wait to go back for a rack. Thank you so much Jeff. Re-Rack, Give this guy a raise! read more

ReRack - Thule sleek bars - Outdoor Gear Near Me - Portland, Oregon

The employees were very helpful and informative. They were able to convert my roof rack fitment without problems.

Just bought a brand new 2024 Subaru and went in here to get a new rack. Was turned off by workers behavior, young guy acted like I didn't know what I was talking about maybe becuase I am female and basically scoffed at me when I was providing info. He even went online then to try and prove me wrong only to be able to see I was right. Maybe try not to be a dick. Bought a rack for $400 cheaper on Amazon. read more

I emailed them on a Sunday morning and within hours I had a quote, appointment for pickup, and the product in hand. I did the installation and the fit was flawless. I estimate that I saved at least $60 purchasing towers and crossbars from them compared to a well known outdoor store. Thank you for the promptness and great service! read more

Wish I could give this zero stars. ReRack sold me faulty rack setup, which fell completely apart after a few days. After reaching out to customer service. They ask what I was using it on and they refused to accept a return or give me a refund. ReRack has HORRIBLE customer service (Brendan) they refuse to help or resolve the matter. ReRack is a rip-off, please steer away and shop locally instead. I also was NOT offered a solution. read more

These guys are awesome, just went in there to buy a small nut for my rack, and they give it to me for free! Much more importantly, they even gave me a tool to take home to help fix my problem. Never go anywhere else! read more

Truly fantastic customer service! I had some questions about a couple of products on their website (I am shopping from another state) and filled out the "Contact Us" form. I had a detailed response back within 30 minutes. I replied with a tweak to my first question and heard back immediately. The next day, when I made my order, I got a phone call almost immediately from John at ReRack. He just wanted to make sure I knew that one of the parts I had ordered was actually already included with another aspect of the order. I didn't know, and it saved my 20 buck. And this is 20 bucks that ReRack could have easily chosen to make off of me. I was completely impressed. In this day and age to be able to have real conversations with real (and really helpful) people? Totally priceless. If you can, please give ReRack your business. And if you read this, ReRack? Give John a raise. Or a six pack. Or something. read more

My Thule cargo box was smacked on top by a flying cow (no kidding) scooped up by the low sloping nose of my 2002 Odyssey. Both latch arms that hold the cover down broke due to the impact. These nice folks had some they'd taken off (along with hinges) from old boxes. Thule won't sell these riveted-on parts. Silly to junk an otherwise perfectly good 22 year old(!) cargo box. Drill out rivets, add some stainless HW, back in business. Thanks tons, ReRack!!! read more

Last place to buy a rack in PDX sadly. Rerack has all the attachments but the staff is surly. But online!

I called to get a quote on a class 3 tow hitch. They told me I had to drive to the store to fill out paperwork to order the hitch that will cost me $600. Am I dealing with somebody's grandfather who can't take an order over the phone or does this company truly not understand that time is money? This extra step is a total turn off and IS causing me to take my business elsewhere. You might want to consider changing your business practices. read more

Went in because we lost our keys to a roof pod, and these guys were great! Will be going here again for all my vehicle storage needs!

Fantastic experience. Jake was helpful and really took the time to explain my options for a kayak rack. He went above and beyond and made a loyal customer out of me. Highly recommend this place read more

You never know how these guys can help out. I've picked up all sorts bits and pieces from ReRack over the years and they are always my first choice when looking for new or used rack systems and parts. read more

First experience here buying and having a roof basket installed was fine. Stopped by again to ask about options for having a rack system installed using the hard tonneau panels on my Chevy Avalanche. The panels are thick and very strong - I walk across them to load the roof basket and clean the roof. My thinking was if a rack system can be installed across all kinds of vehicles with curved roofs that would likely dent if you walked on them, the flat, strong tonneau panels should work too to hold gear and even better. The person at ReRack working the counter said she would go get an installer to come out and talk to me. A few minutes later she came out to the parking lot and said the installer said it can't be done. I asked if they could come out and look at my truck and the response was they were busy and it can't be done. This was last year and I was prompted to write this review after driving by and seeing their large 'free advice' ad on the building. That's exactly the value of the advice I received. I subsequently had a better customer service experience at Rack Attack but their offer was to drill into the truck bed at an expensive exploratory rate. Um, no. Fast forward to my doing some online research, ordering Yakima Q towers, clips and bars and completing a super easy at home install of my rack system across my truck bed (with no drilling!). After a 4,200 plus mile road trip this past Spring successfully using the rack system to secure a large storage bag (roof bag) full of camping gear I can say for sure IT CAN BE DONE :) I've since seen other Avalanche owners have Thule racks and some DIY racks to carry bikes, camping gear or construction gear. So thanks ReRack for saving me a lot of money, (especially the generous tip I would have given to the installer) and prompting a fun project to prove you wrong. It'd be 1 star since the installer wouldn't even come out or ask for me to come back at a less busy time, but the first visit there to get a roof basket went ok when they didn't have to think outside the box. read more

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Updating review. Brandon, the new GM called me at the end of the day and apologize For every aspect of my negative experience. He went above and beyond to make me feel better about the whole thing. He is a true professional and diplomat. The rack was installed today, relationship was mended and I am really happy that this had a happier ending. read more

I had a hodge-podge of rack stuff for my old kayak, after not having used the rack for a few years. The person who helped me was quick, creative, knowledgeable and also just plain kind. I left with a lilt to my step! read more

I had lost the keys to my Yakima rack and my hullavator and they were very responsive and helpful. I was back in business in 20 minutes thank you thank you! read more

These guy are the reason I try to shop brick and mortar stores. Went out of the way to make sure I had the right parts for a roof mounted bike rack I was moving to a different car. Even if it meant they couldn't sell me anything. Left my email address and Randy stopped by their warehouse on the way in to confirm they had them in stock and put them in will call for me. Going back when i need my next rack read more

10 years ago I sold my cargo box at what I felt was a fair price and today I purchased a new one, again at what I felt was a fair price. The way I am treated at ReRack makes me doubt I would ever go anywhere els. Not only was my cargo box installed free of charge but I got all the correct info so I could stay safe. Information like max weight limit was explained too me. Why anyone would order online when the price is cheaper at ReRack is beyond me? And did I mention the have warranty protection? It was wonderful to have a positive experience in Portland and in closing I would say that the shop dog really seals the deal. You heard me correct, you can pet the shop dog as you wait. This is the "weird, wild and wonderful" Portland we love and I highly recommend ReRack as they have the coolest staff. read more

ReRack - Stopped in to see the Pros at ReRack and they had me back on the road in less the 30 mins. Support your local businesses. - Outdoor Gear Near Me - Portland, Oregon

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