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    Residential Energy Improvements

    5.0 (1 review)
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    11 years ago

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    Ciel Power - Bending candles

    Ciel Power

    (15 reviews)

    Since my original review, Natalie (Senior home performance consultant) from Ciel responded to my…read moreconcerns. I appreciate her acknowledgment that communication and coordination have fallen short, along with her apology for our experience. She also shared that our project is one of Ciel's first under New Jersey's newly launched Building Decarbonization Program and that there have been been challenges related to evolving program requirements, permitting, inspections, utility coordination, and scheduling. That context is helpful. However, it also reinforces why strong project management and proactive communication are so important, especially when navigating a new program. One part of the response stood out to me. Natalie mentioned this was the first time she was hearing that we felt this way. While this may have been the first time we summarized our concerns in a single email, our email history since March and April (it is now July) reflects repeated requests for clarity around project sequencing, permit status, HVAC installation, subcontractor coordination, and next steps. Throughout the project, we've consistently been trying to understand what was happening, what each step depended on, and when the remaining work would move forward. Our concern has never been that permits or inspections exist. We understand those are part of construction. Our concern is that the responsibility for tracking progress, following up, and piecing together the project timeline has too often fallen on us instead of the general contractor. We are still waiting for a clear written schedule outlining the remaining work, responsibilities, dependencies, and estimated timelines. Our home also remains without central air during the summer, and with a three-year-old daughter in the house, the impact continues to be significant. I remain hopeful that Ciel will bring the project to a successful conclusion, and if they do, I'll gladly update my review again. My goal is simply to share an honest experience and encourage the kind of communication and project management that homeowners should reasonably expect.

    Like Brent R's review, I also have a 30-year condo with electric forced air heating…read more I booked an appointment over a week ago, but unfortunately received a call today stating that Ciel Power does not conduct home energy assessments at condos or apartment buildings. Consider giving them a call before booking a home energy assessment to see if they actually allow you to pay them to complete an assessment at your home. Hopefully they will update their site and booking process to indicate which building types are excluded from their service offerings.

    County Comfort Services - A quality install from county comfort

    County Comfort Services

    (37 reviews)

    Williamsburg - North Side

    The service technician was totally professional, hard working. They prepared for the job by…read morecovering everything so there would not be any debris or dust, and they cleaned up after themselves as if they were never there! Worth every penny for the quality of service. Highly recommended for new installation of HVAC and for service and maintenance.

    It is absolutely AMAZING how my experience with these rip-off artists mirrors so many of the other…read morecustomer complaints listed... from installing items totally different than those listed on my invoice by Matt "Meshugina," the disappearing snake salesman... to lying Mike Jensen, the supposed GM, who was as unresponsive as the rest of his motley crew of incompetents. After numerous attempts to reach ANYONE WHO COULD HELP, I was forced to reach out to Jensen, the head honcho. CRICKETS! He had the audacity to show up at my doorstep ONLY when I disputed this entire conundrum with my credit card company, and they subsequently yanked his entire payment! (Thank God for that credit card company! Otherwise, I'd probably be lined up in a LONG litigation line as so many others seem to be.) After I fell for what turned out to be Jensen's "heartfelt please-give-us-back-our-money-bullshit-apology"... I FOOLISHLY withdrew my credit card company dispute, only to get SCREWED AGAIN! Shame on me... I was now officially a bona fide sucker for the second time! After all that, ongoing problems with the heat pump system included an inordinate pile-up of water in the drip pan. Their "customer service" was less than responsive, at best. They finally showed up and TOTALLY MISDIAGNOSED the problem, and not surprisingly, FAILED TO REPAIR IT. I had no other option but to call another HVAC company, Bell Mechanical, who promptly came and fixed what turned out to be an INSTALLATION MISTAKE! (Surprised? Not really!) I could write a further litany about these clowns, but I have much better things to do, Friends... like go to the bathroom, so please excuse me. YOU CAN NOW ADD MY WARNING TO ALL THE OTHERS.

    Residential Energy Improvements - homeenergyauditors - Updated September 2026

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