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    Resorts World Catskills

    2.3 (508 reviews)
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    Vincent P.

    Went here for a three day convention. The place is quite big, but the casino place are small. The rooms are spacious, bed's comfy! The gym is very nice, the machines are new and it's spacious. There's also two big pools, and one hot pool, which the most enjoyable thing I did. As for the restaurants, it's a big letdown, ate to two restaurants and it's quite so-so in terms of selections.

    Bathroom vanity
    Gaspar R.

    Wow what a awesome experience the view was spectacular from our 16 floor room. The room was impressive and the staff were so friendly and welcoming. The casino area did have lots of fun slots machines which was fun . The food in the bar was amazing and a hit for that late night snack. All we needed was a weekend to recharge our batteries. I highly suggest you check out this place only a hour and half from NYC.

    Rooms were very clean and bed was comfortable
    Cathy A.

    This review is for people who plan on staying there for a night or days, either with kids or no kids. I chose this place because it was on our way back home from SUNY Delhi, so I wanted my kids to enjoy themselves. This is this is the tornado of events that happened since we checked in. 1- the reservation I made NEVER stated that it was made for a SEPARATE building outside of the actual casino hotel. So anytime we wanted to walk to the pools in this 30 degree weather, or go back to our rooms, it was BRUTAL. It sucked!!!! 2-the pools NEVER have towels so we had to wait 1 hour just to get towels and dry off so we can walk to the next building. There was another guest who spent 45 mins waiting and calling for towels and another woman who used the Emergency red phone line in the pool to ask for pools. It was pretty insane. 3-the kids pools and "Adult only" pools are divided. The kids pools are COLD and not enjoyable. So even if I wanted to dip in with my toddler into the warmer smaller pool in the Adults only section, but we couldn't. We only lasted about 20 minutes in the pool because of that. 4-the WIFI doesn't work lol there's ZERO internet service!!! 5-if I knew there was a $55 Dollar for a baby crib, I would've brought my own lol. It doesn't state it anywhere. Most hotels give it complimentary. 6- the food is so damn expensive. We thought having Chinese food would be the least expensive choice but it ended up costing $82 for 3 adults to have a meal with $4 canned ice-tea. My suggestion is that you just get food outside which is what we ended up doing. 7- if your staying in the outside building, hope and pray that your keys don't stop working, because it happened to us and we had to go into the main building to get them fixed. 8- there's no complimentary late checkout lol. It's $50 per hour after your 11am checkout, which is a smart way to make money, but I've stayed at so many hotels and it's either been given complimentary or if it wasn't available they would let us know. Terrible experience. My favorite experience here was meeting the housekeeping team. The guys were pretty nice and gave us some extra waters and coffees. My husband and I didn't even play in the casinos, I think our experience sucked so much that we just didn't want to do anything anymore.

    ?
    Shakoya S.

    Tried checking in at 10pm. They were looking at my husbands phone like it was in Chinese. Asking all these questions as if this is a fake reservation that wasnt paid for and made the day before. Finally it magically turned back to English and they saw we have a reservation. Some lady said she has to check to see if the room is ready as if there isn't a million rooms here. I also thought to myself this means that the room isn't cleaned and I'm ready to throw a fit. Room is clean surprisingly not that bad there were stains in a lot of places. The wifi sucks , they don't even provide you any info to get on the wifi. We did attempt to eat at the 24/7 bistro but the power went out and the kitchen was down. Couldn't wait to run out of there.

    Went on a Thursday evening on June 18th and the place was empty. Played different slot machines and never received any bonus play spend $250 no bonus any little returns. Next no drink hostess ever came around . This place was like a morgue . I have to say if you go there and it's a Thursday around the 6pm to 9pm time turn back around and leave.

    Food on floor

    My husband and I booked one night at The Adler facility and we are disappointed with the facility. The room assigned to us was filthy. All surfaces in sleeping area were not cleaned, food on the carpet, TV was not working, lamps were askew and missing working bulb. From last occupant the bathroom had beard trim remains in sink and counter, hair on floor, glass partition was streaked with soap scum, lastly toilet had human body fluid on the porcelain base. The front desk was gracious and offered another room. This room was in better condition but still had hair from past occupant, food on the floor, TV did not work and the ac spit condensation that by morning soaked the carpet floor. At check out we politely pointed out the issues, again front desk agent was polite and courteous. Explained that the satellite that provides streaming "goes down all the time." We Were told the manger would call us when they arrived to work. No call from management. It was an expensive unpleasant booking.

    Casino
    Mel P.

    My husband and I stopped in to check it out during a week night since we've never been before. We walked all around the main area with the casino and walked by all the restaurants. Everything looked to be recently upgraded and new. I loved the decor. My husband gambled for a little and since I don't really gamble I went to the cafe to grab a drink. The staff there were super friendly and attentive. I can't really speak on the actual casino much since I only played one slot machine but it was smoke free and clean just how I like it.

    Nice size beds
    Salem N.

    Best place ever parking environment clean hotel beautiful rooms renovated kept well service was nice

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    3 days ago

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    7 days ago

    Nice little casino in upstate NY. I liked the king sized rooms. The staff was pleasant. I would go back there again.

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    6 months ago

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    1 month ago

    Hotel is awesome! It's nice af! Highly recommend staying there for night 0 of a bethel woods concert or even if ur going to the shows

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    9 months ago

    Large beautiful room. Great indoor pool area. Good assortment for dining. Multiple fitness centers, including on each floor.

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    Page 1 of 13

    Ask the Community - Resorts World Catskills

    Does the casino allow horse racing bets in there Sportsbook 360?

    No… worst sports book ever

    Only casino I have ever visited with so many closed table games..left and went to a Real casino...why can't they open the table games?

    I'm thinking it's the dice being handed around and fear of being sued. It was our 3rd and LAST TIME there.

    Does this casino have live roulette tables?

    Hi Adam, we are proud to offer live roulette tables as part of our over 150 live table games. We hope you'll stop in and see us soon.

    Can you double when you split , say 88 ? black jack

    Yes, you can split any pair and double after that except split AA. Split AA can only draw 1 card and a 10 (value card) count as 21 (not blackjack)… 

    What are the rebates for bringing a group?

    No… lol cheapest casino ever

    Does Resorts World Catskills have a gift shop as Resorts Word NYC does?

    Small one but you’re lucky if they are open

    Does this casino have live blackjack tables?

    Yes they do. Live dealers on site.

    What is the MINIMUM bet at the Blackjack table?

    depending on when you get there the tables can change. I have been multiple times, and can tell you that normally it is 15 dollar tables and obviously goes up from there.

    What are the blackjack rules here? Edit: Thank you for the answer, what about surrender?

    Black Jacks pay 3 to 2 or 1.5x your bet, same thing. Dealer hits on a soft 17, except in high limit.… 

    Does anyone know when the parking garage will be opened? Also, does anyone know how much money do…

    Already opened! Parked there 5 days ago :) it's on the back side of casino .

    Are there any stores for the wife to go in and keep busy while I gamble?

    Hi Kurt, We look forward to opening our entertainment village in early 2019, which will include additional accommodations, restaurants and retail stores.

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    Review Highlights - Resorts World Catskills

    Stopped in with a few buddies to Dos Gatos at the Alder hotel on Saturday night - what a pleasant surprise!

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    Best Western Monticello

    Best Western Monticello

    2.7(35 reviews)
    2.8 mi
    $$

    One night stay after attending concert at Bethel Woods. Staff was pleasant upon arrival. Stayed on…read moresecond floor. Room was clean and bed was comfortable. Small toilet/ shower stall room, with sink and mirror in main room. Air conditioner was sufficient. Breakfast area had seating for 20 people and I was able to get a table. Waffles, scrambled eggs, sausage, bagels and breads, cereal, etc were available and included with stay. Nothing fancy . There were guests just hanging out longer than necessary at tables, causing patrons to walk back to their rooms with a plate of food and drink. (8:30-9:00am) Overall, I was pleased with my stay.

    If I could give this hotel a zero stars, I would. I have had great experiences in the past, but…read morethis is the last time I will stay at a Best Western after being totally ignored by the manager, Amber. Here's what happened: I have tried for 2 weeks to get in touch with their management after our room flooded with toilet, shower, and sink water in the middle of the night several times. We had to help the overnight desk person haul buckets of dirty water to our shower so that the rug in our room didn't completely flood and ruin our belongings, so at 12:30am, 4am, and 7am we were wide awake with dirty water running into our room. Due to the nasty nature of the water, our shower was filthy and we couldn't use our sink because it was full of water. We had to brush our teeth in the public bathroom and could not shower at all. The ON THE GROUND staff that day were very apologetic and nice to us-they told me when we were leaving after we gave up trying to sleep and checked out early that they'd have the manager call us to follow up. Amber not only didn't call to talk with me, but went on vacation three days later and left her fill-in Kat to deal with me. By that point, after being extremely patient waiting for days for a call, I called and was told that they would not refund any of my money but would give me a $50 gift card. That's not only insulting, but doesn't help me address the problem at all being charged for a room that was basically totally unusable for sleeping or relaxing. I called corporate and they also took several days to get back to me. Since I can't add the video, here's a full clip of what we experienced in room 105 every time someone used water upstairs. https://youtube.com/shorts/ulEccEncF80?feature=share Very unprofessional management! if you have a problem do not expect anyone to help you there. I hate to be this person posting a terrible review, but this is just an unacceptable situation.

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    Best Western Monticello
    Best Western Monticello
    Best Western Monticello

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    The Kartrite Resort & Indoor Waterpark - Margarita at Bixby

    The Kartrite Resort & Indoor Waterpark

    2.6(405 reviews)
    1.1 mi

    Great experience…read more Extra praise to DEMETRIA in the front desk for having a smile on no matter how many questions I asked. Extra praise to BRIDGETTE from the arcade department. She is one person doing the job of 70 people all with a smile. Each of the staff were amazing !!! Looking forward to returning.

    We arrived April 2 for our 2 night stay, for my daughter's 16th birthday with two of her friends…read more Our room was not ready until well after five when it was supposed to be ready at four. Their waterpark is only open from 11 AM to 7 PM when basically every other waterpark that I've ever been to is open at least 12 hours a day. When the waterpark is closed, there is nothing else available in this place. Food is almost impossible to come by and if you do, you will wait an incredibly long time. The waterpark is small and crowded. Almost all the restaurants are closed until five if they open at all. Our room which was over $400 a night was not what I expected in the bathroom looked like something that you would see in a prison with the drain in the middle of the floor of the bathroom no designated shower or bath area it's just a shower curtain which had molded all over the bottom of it, over a tile floor. Our garbage had someone else else's tissues in it and our shampoo, conditioner, and body wash were all empty. This made me wonder what we waited till 5 o'clock for because checkout is at 11 and check-in is at four. That's five hours for their staff to clean the rooms. I think that that is enough time if you were properly staffed which they are far from. It was the worst resort waterpark I've ever seen or been to. The manager, sabrina is elusive. I asked for her when Daniel was at the front desk when we were trying to figure out when our room was going to be ready and he couldn't find her and then the next morning I called down and got Sabrina on the phone, but she put me on hold for forcing me to go downstairs and then wait for her yet again. This place is so poorly managed. The only good thing I can say is that the employees were nice. And I think that that says a lot because they're constantly hearing how horrible this place is and they all know it. This was also the most expensive waterpark we've ever been to. Please save your money. This place is an absolute rip off, and you will be sadly disappointed.

    Photos
    The Kartrite Resort & Indoor Waterpark - Tropical atmosphere in the water park

    Tropical atmosphere in the water park

    The Kartrite Resort & Indoor Waterpark - Playground near firepits

    Playground near firepits

    The Kartrite Resort & Indoor Waterpark - Closed restaurant

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    Closed restaurant

    Inn at Monticello - Jacuzzi in the room!

    Inn at Monticello

    1.1(15 reviews)
    1.8 mi
    $$

    Place was filthy, and smelled like cat pee. The door didn't close properly, and I woke up cold. The…read morebathroom also had a bug crawling in it when I opened the curtain

    I arrived in the evening, as a thunderstorm was starting, otherwise I would have gone to a…read moredifferent hotel instead (as soon as I saw what this place looked like!). That said, the reason I booked this place is that it's 15 minutes' walk from the bus and it was half the price of the other available hotel. If I ever return to Monticello, I'll stay at the more expensive hotel. It's got to be better than this place. The room doors are wide open to the street, so any bugs or rodents (or people) can get in. The doors don't seal shut, so even with the door closed, you're going to get flies, moths, mosquitoes, etc. I was hoping the wet floor and open door meant that they had just cleaned my room, but it didn't dry overnight, so I'm guessing the water is coming from below? Or maybe it's that there's not enough ventilation to dry the floor? The tub was missing its finish, there's no way I'd stand in that. Some of the power outlets and one of the light switches worked. The bed linens were stained and had actual holes in them. The wifi worked weakly some of the time. All in all, I felt uncomfortable in the room, and I didn't feel safe leaving the room. I wish I'd thought to check Google or Yelp reviews before booking instead of just relying on the happy Expedia people. What room did all of those 10/10 people stay in?? The one star I'm giving them is partly because I requested a fridge and they brought it to me and it worked (once I plugged it into a working outlet)! It did leak all over the floor. Also because they generously allowed me to leave my suitcase in the room next to reception until I could check in to the place I was staying the next night. All in all, I cannot in good faith recommend staying here.

    Photos
    Inn at Monticello - The bed is large but the linens have holes. One of the lamps works.

    The bed is large but the linens have holes. One of the lamps works.

    Inn at Monticello - Bathtub

    Bathtub

    Inn at Monticello

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    The Alder Hotel - Toilet base

    The Alder Hotel

    2.6(11 reviews)
    0.2 mi

    Updated review. Management office contacted us and was very apologetic about our experience and is…read moremaking it right. When we arrived at 2:30, we asked if we could possibly check in early, but was told we had to wait til 4. No worries. Went to have a bite to eat at El Gatos and then walked around the casino for a bit. We came back at 3:45 to a line out of the hotel front door to check in and one employee checking in guests. We finally got to check in after 4. Went up to room which was not very clean, no laundry bag, etc but we were in a rush to shower and get to the show. When we got back, I informed the guy front desk that the bathroom was not cleaned well. He said they'd put a note in the system. Next morning at check out I spoke to the girl at the front desk of the room and the vomit on the 4th floor in the hallway and it looked like someone tried to clean it up; but it still smelled and there was still remnants of it. She apologized and said someone would call. A few days later someone left a VM on my husband's phone that they would credit us the $25 resort fee. I didn't think that was acceptable, so I called back and spoke to Libby who was very nice. She said she would have another manager call me back, but over a week later, no one has called back. Pretty disappointing experience.

    High recommend. Accommodations were beautiful, the bed was comfortable. More of an upscale and…read moreprofessional type of clientele. Great bar, music. I wish there was staff to clean up more often, set the tables and chairs in the building and outside. People staying are pigs and don't cleanup after themselves. We had a party and they were very accommodating and we had a great time

    Photos
    The Alder Hotel
    The Alder Hotel
    The Alder Hotel - Beard trim from prior occupants

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    Beard trim from prior occupants

    CAR24

    CAR24

    5.0(9 reviews)
    33.6 mi

    There is something to be said about a family owned and operated business that you just cannot get…read morefrom a corporate run business: flexibility, polite manners and reliability. It's their business, their reputation on the line. I was looking for a car service last minute, the night before my flight yesterday, to take me from La Guardia to a friend's home 1 1/2 hrs away in Montgomery. I called CAR24. Mike was super prompt in returning my text at 11:00pm, assured me he had availability and we'd touch base in the morning. True to his word, we booked the car in the morning and he gave me a very competitive rate. Didn't tack on last minute fees. Done, texted confirmation number. Gave me name of my driver, Allison, who touched base 5 min later with her cell number. Super prompt, funny and friendly, riding with Allison was a pleasure. A key thing to note: take your cues from the client. She didn't start chatting until I did. I'm from New Orleans and work in the hospitality industry there, handling conventions with 10,000-30,000 in attendance. I book about 250 private car service for clients a year. There are a few key things that are expected from a private car service that are unbendable: reliability, communication, cleanliness and polite manners in drivers, who understand it's not about them it's about the client. Likewise from a client: tip the driver and tip in cash. If you get good service, show it by tipping more than 20% of the fare. In our industry, there is nothing worse than a rude passenger and a bad tipper. Home run for CAR24. Allison even stopped at CVS so I could run in and grab something. Thank you!!! MaryBeth

    They are very reliable. It was great service with a smile. It was a smooth ride in both directions.read more

    Photos
    CAR24

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    Resorts World Catskills - casinos - Updated September 2026

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