Great salesperson and an even better installation experience. Having bought two washer/dryers from…read moreSears and Bray & Scarff, I had not seen what a professional install looks like until Brian and Jake came out. Thank you!!!

So our fridge got on the local train right around Thanksgiving 2014. We heated some pie and I…read morepulled out the frozen yogurt, and sho nuff, the frozen yogurt was more like liquid yogurt. One word for that: egads! We did a frantic online search to find appliances, and stumbled upon Appliance Land Etc. The Appliance Land website didn't show many details about specific appliances in inventory, but we went anyway, trying to avoid the big box stores if possible. They had a great selection, but really only one in the size that we wanted (30"W 66"H 30"D) but it matched exactly what we were looking for. Dennis was amazingly helpful and awesome. He checked the inventory and saw that he had last year's model of a fridge in the size that we needed. He offered us that model for about $50 off the normal retail since it was a floor model. Turns out, the inventory was wrong and the model on the floor was the 2015 model. He offered us the same discount on the fridge, and we're having it delivered for free on Tuesday. I'll write an update to my review after the delivery. They offer haul-away for $20 and they will recycle it. A couple of notes, we found the same model fridge at either Lowes or Home Depot, and it was the same retail price. We chose to support small business. Dennis also gave us some good advice on microwaves and how easy it is to install them in lieu of a vent. I would highly recommend these guys to anyone shopping for appliances. We're looking to redo our kitchen in a year or so, and we'll definitely be visiting these guys when we shop for appliances.

I had to replace our over the range microwave and was looking for a reliable place to buy it…read more Doing some research I found the brand and model I thought appropriate. Research showed that recent customer experiences with DAD's were good so I took a chance with them. Glad I did. Among their large selection of brands and appliances they had the very one I wanted on hand. The cost was acceptable. I set up delivery and installation and even before I could drive home their 3rd party installer was on the phone to arrange an appointment. It was only three days later they came and installed it. Installer was great, arriving spot on time at the beginning of the two hour window, doing a quick, through and tidy job of it. All-in-all it was a quick, painless experience. I have no hesitation in recommending them to others.

This is my 3rd purchase from Dad's. The first was under the original ownership and the others were…read moreunder the new ownership. This order was for a replacement washer/dryer (Miele). We knew the specific model we wanted and it wasn't one they carried in their warehouse. They said it would take a week to get (it took less). They also said it would take up to a week to schedule their installer (they use a 3rd party). So they call me on a Friday before the order ship week is up and say they have them in the warehouse and could I take installation the following Monday late morning or early afternoon. Indeed I could. The installer calls mid-morning to confirm the installation time. They come on time an perform a professional install with all old units removed and new units installed without a single scratch or ding (my install was underneath a countertop with slots for a washer and dryer as is usually done for a dishwasher). Overall smooth and no complaints.

The part I needed was in stock and I was able to pick it up and finish my refrigerator repair weeks…read morebefore I could have gotten someone to fix it. The counter associate was OK. Didn't seem to really like their job much. Maybe it was a bad day for them. Oh well, I will of course be back for parts if I need them.

You say you need an obscure part to get your dishwasher or washing machine or other appliance…read moreworking again without spending $100 to have a repair person come by when they get around to it? You say the guy at the big box store looked at the failed one you pulled out and just gave you a blank stare? You have reached the end of the Yellow Brick Road! The wizard behind the counter will glance at the part and be looking it up on his computer before you can even tell him what it is, and be back with it from the stockroom in two minutes, or have it sent the next day from their warehouse in Upper Marlboro. Sorry for mixing my media metaphors, but there's no Trouble with this Tribles.

I was referred to Appliance Land, and the washing machine was what we wanted, but we had some…read moreissues when the delivery came. One of the two delivery people was discourteous and objected to having to walk through our garage and backyard and complained a lot about getting through our garage. I asked for some help installing another item, and he objected. After having a relatively good experience ordering the machine, we decided to pay a little more. But the delivery was not as expected.

Wonderful experience buying a new refrigerator. We have bought several kitchen items from this…read morestore and they do a great job. See Dette. Good price, courteous and local.

The Bray & Scarff outlet center was great. The staff is awesome and willing to help. There are so…read moremany options for home appliances, so please ask for assistance at any time. Definitely check this location out, even if it is just to peruse the show room.

The warranty company associated with the company for extended warranty is trash!!!!!!…read moreMy mom purchased a dryer, stove, and refrigerator at the same time. Not only did we have the manufacturer warranty we had 2 extended warranties the last of which expires September 2026. I filed a claim for all three appliances in June of 2025. NOTHING HAS BEEN FIXED! The refrigerator still needs a new gasket, the stove has one working burner, and the dryer is in pieces in anticipation of the parts coming in. EPIC WARRANTY denied the claim and left specifically my dryer in pieces. I have been fighting with the company for months. According to EPIC the claim was denied due to lack of maintenance...... no one can tell me what maintenance is supposed to happen with a dryer beyond cleaning the lent vent after use...... I WILL NEVER USE BRAY AND SCARF OR EPIC WARRANTY AGAIN!!!!!!

Hardest Ferguson to find but very diverse in stock. The guard tower deterred me from entering into…read morethe drive way at first but the GPS was correct. No guard at the tower so just drive right thru. One side of the building that you first drive up to is the dedicated fire sprinkler division. Drive around the back to the standard but large will call and warehouse. Has all the CPVC and PVC needs.

I have never in my life experienced such blatantly rude customer service as I did at Ferguson. I…read morewalked in, two employees were just standing there, neither one bothered to greet me or ask if I needed help. Finally after I stood there long enough waiting for their personal conversation to end I was met with "DO YOU NEED SOMETHING?" followed by an extremely annoyed stare. I told him what I needed and was directed to go stand in another area. The first employee talked to me like I was an idiot when he directed me stating "go over there and stand and when he says "next" tell them you need help" So fine, I did as I was told and was met by the plumbing grinch #2 who simply STARED at me until I finally folded and told him I needed help. It was the most awkward, uncomfortable exchange ever. Once I explained what I needed he asked me for the brand which I didn't know off the top of my head. He clearly didn't like this because I told they sell no universal parts and I should go Somewhere else to find my part. I was able to contact a family member who looked and gave me what I needed and proceeded back in to face the horrible staff. Once again I was greeted with straight up animosity. I told him what I needed and was immediately told "we don't have it, there's another store nearby" Well I did go to that store nearby who greeted me, helped me find what I needed, and didn't make me feel like I was a horrible person for simply walking into the store. I appreciate their referral to a friendly, more customer service oriented environment. I will NEVER set foot into Ferguson again. What a dreadful experience.

I was happy to discover that this location wasn't far from me. I mean, I do have one less than a…read morehalf mile from my place, but it's not always convenient to go there. This one, however, seems to be a bit more convenient with the other stores around it. I came here after making a few other stops and ran in to find a few items that I had on my list. It wasn't easy finding them right off the bat as this was a new store to me, but I soon found my way around once I opened up the app. Once I had the app up and going I was able to find the items I needed. I stood there for a minute to look the items over to compare until I was able to make my decision. With my items in hand, I made my way to the front and used the self checkout to make a quick exit. With items in hand I was happy to find this location as it made it easier for me that day.

As a former employee 11 months ago, I quit due to management being completely unorganized and…read moreinconsiderate. The last thing they care about is the well-being of their workers now recently I came in as a customer and I spent five hours simply trying to locate a toilet they said was available in store on their website. I could not get a hold of anyone who is able to find this toilet and when I requested management, nobody came for two hours they kept claiming the manager was in a meeting, but because I am a former employee, I recognized the manager that I needed for this situation and they were simply walking around. They have lazy management and disrespectful workers due to horrible management. I would suggest absolutely any other location except this one unless your entire day is free.

It's a big Restore and has a lot of stuff but a lot is overpriced. They sold a used waffle maker…read morefor $25 that retails new for $20. I've been to several Restores on the east coast and this was the priciest.

Limited selection, kinda dirty,and they dont do delivery. Will give you 7 days to pick up purchases…read morethough.

I just purchased a Speed Queen dryer from the Bethesda store. I worked with Mr. Curt Mohammed -…read morewho helped me understand the difference between the various models... and arranged for asap delivery and installation. The delivery and install process was superb. Can't say enough about how pleased I am.

We renovated recently and were having a hard time finding the right refrigerator with the main…read moreissue being we needed a counter depth fridge that was tall -- our kitchen has high ceiling but not a lot of area. Clayton Lugo from M&M was great -- he was very knowledgeable, grasped our problem quickly, and presented great solutions. He also was very communicative and responsive when we had to change our delivery dates. After we moved in, our laundry machine broke and we called up Clayton without hesitation. I had never used an appliance store before as believed (mistakenly I think) that I could get the benefit from online reviews and Consumer Reports. Clayton changed my mind completely -- I now recognize that his experience and understanding exceeds what I can find from online reviews.