Did not show up when they were supposed to complete the job and they would not return our calls to reschedule. The work that they did actually seems to be okay, but I do not like being left hanging. read more

Before calling RestoPro Charlotte, send me a message. You can come see what terrible craftsmanship looks like. 28273 area PM Andrew promised to reduce the final amount I owed due to taking 5 months to complete a 3 week project and for countless other problems like leaving out an entire section of cabinets/countertops and other damage they caused. The final amount $5000+. Now $3,000 is coming out of my pocket to repaint all the walls they painted before sanding, re install bathroom mirrors, purchase and reset doors and hinges I paid for but they threw away. read more

i spent 3k for a new floor and one half of a wall to be fixed. the floor has become weak and the wall isnt even connected to the other wall. i have called and called they say its not their fault and deny that they have anything to do about it. Currently going to a lawyer for this. Do not go to these people. read more

I feel it's my duty to warn others before they go through the same nightmare I did. This company is a complete disaster and cannot be trusted. The contractor, Erik, butchered my home repairs -- he installed the floors completely wrong, had to tear them back up, and reinstall them. When redoing the drawers, he even screwed the handles on crooked and split the wood. It looked like a child had done the work. While I was out of town, Erik was the ONLY person with access to my house -- and somehow left the sink running for 2 days. Over 5,000 gallons of water were wasted, and my bill shot through the roof. He flat-out denied it even though no one else could've possibly done it. Absolutely unbelievable. And to top it all off, Restro Pros seems to make money by cheating the system -- billing for work they never actually did and doing unnecessary demolition just to rack up insurance charges. It's a disgusting way to run a business. If your plumber tries to push Restro Pros on you, do NOT fall for it. In my opinion, they're all in it together, recommending each other to keep their little scam going. This company caused me nothing but stress, damage, and huge costs. I wouldn't trust them with a doghouse, let alone a home. Stay far, FAR away from Restro Pros. You'll regret it if you don't. The managers of this company don't seem the care and make matters worse. i will be looking to contact a lawyer because this company needs to be shut down immediately! read more

We don't usually have time for writing reviews, but our experience with Restopros has been so bad people need to be warned. The woman supposedly handling our restoration work never follows through--ever. My wife and I have to call and text repeatedly to get her to do anything , or even to tell us what's going. Again and again she misses appointments, doesn't show up, makes excuses and makes promises that are never kept, and invents the lamest of lies: "I tried to call you but no answer and didn't get voicemail; I tried to schedule our subcontractor, but they aren't returning my calls" (for 5 days running). We asked Restopros to replace her, but they didn't. We are still waiting for work to be completed that could have been finished, and they promised to finish, weeks ago. No end in sight. read more

When we reported the problem, someone came out quickly to assess the damage. The next day, Rob and Hunter came and removed damaged materials and installed drying equipment. We had lots of questions and Rob and Hunter were able to answer all of them. So far, so good. We are optimistic the next phase of restoration will go well. read more

ZERO project management. I've heard of worse remediation and repair stories than mine but my communication and project management standards may be too high for this company . Their subcontractors attempted to leave several areas of work incomplete, causing me time to manage their job in several areas, more than once. Unfortunately, Chad Stevens just quit, who was referred to us as a great resource. . Our PM (a female, not sharing her name as to not bash her personally) showed up once before any work began and we never saw her again, although she was all over texting, calling and emails for progress payments. Repeated excuses of car trouble, issues with her kid or something I think. I wasn't really paying attention to the different excuses because those things aren't my business. Just work on my project and show up when you say you're going to. It's simple. Customers just don't have time for back to back excuses. I was looking for her to do her job, manage the project and bring value to her role. That didn't seem present for my project. Just disappointed in how this company attempts to manage their jobs with subs that fake they can't speak English so they don't have to talk to owners, which is super disrespectful. Our home was a complete train wreck at the end of every day. There was no clean up effort at the end of each day (7-8 days). My wife and I did the sweeping, vacuuming and wiping of Sheetrock dust and construction materials laying around. There is an expectation of a mess and noise during any construction, paint, Sheetrock repair and the like but when there is no project management, it SUCKS down a portion of every day (while I'm trying to work as well) chasing their subs, texting and calling them, asking them to manage their subs and project. Even having to clean up empty water bottles and random small garbage from them having lunch on my front patio ( yup, we all gotta eat but f$&king clean up after yourselves at someone else's home). I would consider doing research before contracting them. Did everything get completed? Yes. Does everything look perfect now? Pretty much. Would I have chosen a different GC had I known about the time I had to invest? Maybe. Time is fleeting. They finished the job in the end. read more

Very disappointed and displeased with handling of work. No calls from company, no other emails with updates about completion of drywall work. Still not able to install new hot water heater. read more

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The only reason I went with this company is because the plumber recommended them as well as their brother Piedmont Construction Consultant's LLC. I had water damage in my bathroom from a leaking drain pipe. I was scared and never experienced this before. Please if there is damage to your home do not go with this company. The owner along with his brother are scam artist and are in this business to scam customers and insurance companies. They will come in and rip out everything and milk each day to make as much money as possible. While the brothers companies do not seem to work together, they very much do. At the end of the day you will have poor quality work that will need to be again replaced. In my case it was just a few months I continued to see damage. I do think the workers care however the owner does not. Please take your time and research if your home becomes damaged. These people live off the fear of the homeowner. read more

Do. Not. Use. Like others, they were recommended by a plumber once major water damaged was discovered in our crawl space. They didn't provide an estimate, were often hours late to come to the job, and worse... were hesitant to take out mold-damaged items. Weeks later I had the machines still in my house with no indication of when they'd be removed. I had to repeatedly call and email until weeks later the owner came out to look personally. Then found more areas that needed to be addressed by mold. They sent their estimate directly to my insurance company and refused to send me their breakdown. They charged $50,000 to my insurance AND DIDN'T DO THE WHOLE JOB! When my contractors came in to finish up the demo, we realized there was even more mold they missed. Lots of it. This was a horrible scenario. I ended up calling Action Cleanup and Restoration to do the final portion because I couldn't deal with RestoPros anymore. Thankfully Action came in and shared with the insurance all that was left in the wake of RestoPros. They had to come in and tens of thousands of dollars in additional work to get my house livable again. Just do not use. There are other and better companies that will be responsive, more fair in price, and more. Honestly between paying the two mitigation companies, they are getting more money from the insurance than we did to put the entire main floor of our house back together. They may seem good at first, but they are just first to the punch. The salesperson was so sweet. The owner seemed so nice. Even the daily workers seemed to work hard. But the end of the day the company, its practices, and the actual mess you are left with are NOT worth it. Call Action Cleanup instead or call around before you cost yourself tens of thousands. read more

This company is a fraud. They came due to a small leak and advised that I needed to replace all of my floors, Sheetrock, molding, and were not able to even tell me what the problem was. All they told me was don't worry my insurance would cover it and making referrals before ever diagnosing the problem. This company and business model is a total fraud. read more

Do not hire RestoPros. If you do you will regret it. They have cause my insurance claim to be delayed MONTHS because of their blatant lies and deception. I asked a lawyer about holding them liable for damages for their dishonesty and the lawyer said it would be hard to prove in count because of certain factors but please take my word and find a different company. You will be so much better off. read more

These guys came in did what they had to do and left quietly. All of them were very professional. They didn't leave my house looking like a war zone. I would highly recommend RestoPros of Charlotte. Thanks Ken, Mike and Rob read more

Hey Cliff and Chad. I just wanted to say a big Thankyou for everything you did for me to get my bathroom and bedroom redone. It is beautiful and I could not have gotten all of this done without you. It all started with you! Please tell your team/ staff that I appreciate everything they did from the bottom of my heart. Your company did great work and did it with a kind , caring heart. That means everything to me. read more

This outfit was recommended by a so-called plumber that could not fix my plumbing problem. I was led to believe Resto Pro could. The "plumber" had them on the phone so I made an appt for the following Monday. I wasted the whole weekend waiting for them rather than calling someone that might help. The appt was for 9:00 a.m Monday. I waited for hours. Their rep showed up 6 hours late at 3:00. I asked about the appt time. He tried the old-timey landline excuse of , "I tried calling but couldn't get you so I did some other jobs." No. It doesn't work that way. He could not show me on his phone where he had called. My phone had no calls or attempted calls from him. I sent him on his way. With that kind of disregard for the customer, I feel lucky that I didn't actually let them in my home. read more

First, for all home owners before you let anyone into your home for a repair or inspection check their reviews. I almost was beginning to think I was being too dramatic and I saw all when people have experienced. The authorities have to put a stop to this extortion. RestoPro is perhaps the biggest fraudulent scheme to any home owner.They are quick to come with misleading info about your problem, ALL THEY ARE INTERESTED IN IS BILLING YOUR HOME INS AND BELIEVE IT OR NOT THEY ARE ALL IN 'COHOOTS'. A plumber I got from my HOW says he can't do the work its a leak but that RestoPro can help fix and file a claim with my HOI , he calls the Jeff Sturgis who shows up Sameday almost immediately and tells me how they are going to help me get the bath done. He pretends to call my insurance and file a claim , then gets you to sign on his phone (DON'T) , next thing I know next day a guy is at the house from RestoPro to demolish the bath and leave their machines there, once they pick up that machine they disappear ; you are left with a unprepared and demolished bathroom and they don't answer their phones anymore. If you THINKING ABOUT CALLING RESTOPRO;;;;;;;DO NOT PLEASE save you the trouble. read more

I had a water leak under my home that caused alot of water damage inside & under my home. My plumber recommended this company, they came out & gave me an estimate and assured me that the insurance Company would pay for it . A few days later they called & said the insurance company wouldn't cover it . I signed the papers & everything. This company brought out 4/5 heaters and they were left for over an week. My total price for the job was $6000! I paid $1000 just to put something on it but $6000 is ridiculous for machines that are left running 24 hrs a day, not to mention the increase in my light bill. The supervisor called & said if I didn't pay it they would report it to collection or put a lean on my home. I'll never refer them to anyone. The job got done but the price is ridiculous & the staff knew then & knows now that I'm out of work due to a medical issue. read more

We had a pipe leak in our concrete slab that ruined all the hard wood floors downstairs. Rob and Lamarcus came out the next day promptly to pull up the flooring and start the drying process. They both were professional and answered all the questions my husband and i asked. After the demo they made sure to clean up all the debris. The company has since called to follow up on our service and possible needs. read more

Beware. They arrived friendly and full of promise. Pictures were taken. Said they would take care of things with insurance. Pump truck came to remove water from my flooded crawl space, with several air movers, several checks, then silence from October 2nd til December 28th, when a text came stating I had an outstanding invoice of $4,358.16 due for their service. When I asked to speak with the person assigned to my account, I discovered he no longer worked for them. I asked for a copy of the invoice and for the person reassigned to my contract to call me to discuss the specifics. The insurance coverage took care of my damaged HVAC System and Sump Pump System, so I wanted to know what they were billing me for. According to their computer-based system (pre-determined by insurance companies for the job), the invoice simply stated $9,817 for Water Mitigation... minus $5,458, leaving me with $4,358. out of pocket expenses, with the threat of turning it over to collections. My recently installed vapor barrier that covered the crawl space was removed, but not dried out to return. Just thrown away. There has never been a close-out report and I still have their power cord waiting to be picked up. The office did allow me to pay half up front, followed by monthly installments, but I feel bitter inside that I was unfairly over-charged for the job they delivered. read more

I had a dishwasher leak in my kitchen causing damage to flooring and cabinets in three areas of my home. Restopros came out and handled removing damaged flooring and started the drying process quickly. Insurance took care of damage and I was able to get my home restored. I was so thankful for how quick, kind, and efficient the crew was at this company. read more

My house flooded and I hired this company to handle the pack out and drying of my house. One reason my family was in a hotel for 15 weeks is because they re-flooded my house days after the initial flood. Once it was time for us to move back in our house RestoPros did a breach of contract by holding my items ransom. They were demanding full payment from the insurance company before they would delivery any of my personal belongings. I had already been out of my home for 15 weeks and was excited to return home. This kept us in a hotel for an additional week. Since they were paid in full prior to the delivery they are not as willing to resolve issues for example, I'm missing several items. I have asked them to look for what I'm missing, and they attempted to look for them without success. They did not do an inventory when taking items out of my home, and I feel that I'm still missing items that I have not identified yet. In addition, I have received someone else's belongings which justifies why I know my belonging was mixed with another person's. I have asked them to find the items I'm missing. They halfheartedly looked for them and told me they did not take those items out of my house, but I have pictures showing that they did. I asked for reimbursement for the missing items and was told no. They will not reimburse me for the items that were not returned to my house, or the items they threw away without my consent or knowledge. I have asked for a call with the owner, Adam Blair, and he refuses to speak with me. read more

I had a plumbing emergency in which my hardwood floors were affected due to a sewage backup. The guy came out and stated the entire area needed to be ripped up and dried (I later spoke with many other companies and stated this wasn't true due to how fast I was able to clean up the sewage). The guy that came made me feel very confident my insurance would cover the damage. I'm sure he did this so I wouldn't get other estimates. They never gave me an estimate and ripped up my flooring. Needless to say, my insurance denied my claim and they stuck me with an $11k bill!! They were in my house for about 6 hours. Nearly 2k is basically criminal. Do not use this company. Run. read more

After a huge water leak in our home, we reached out to Restopro for demolition of damaged areas and remediation services. Due to the amount of damage, our home was uninhabitable during this process. I was thrilled with the initial time line provided and believed I'd be able to return home quickly. Unfortunately, that was not the case. On 7/27, I reached out to Austin and Jeff for a status update as we had already exceeded the projected time line. The guys had not shown up for work and it was evident that the process would not be completed over the weekend as promised (2nd projected completion date). I was assured it would be completed Monday the 29th, but it wasn't. On August 3rd, I reached out again in hopes of timely completion. I was again lied to and disappointed. On August 5th, I was assured it would be finished the next day. It wasn't. On the 7th, when I reached out to Austin again, he stated he thought they were finished. I was so astounded, I didn't even know how to respond, but this strengthened my lack of confidence in his ability to manage a crew or project. At this point, there was one room they hadn't even started! Without being on site to check the progress of his team, I guess there was no way he would have known this. The saga continued needlessly for weeks. At no point in the process were they proactive with communication or even honest when I contact them. Each day, they job site was left a mess with sheetrock and debris scattered in our yard and driveway. The drama finally ended when the owner visited our home and agreed to have the job completed. This was only done because they needed our signature on the payment check from our insurance company. At that time, my husband shared my frustrations directly with the owner. Although he certainly couldn't change the issues I'd experienced over the past month, I hoped he would at least reach out with an apology. He didn't. Don't waste your time or money on this company. They do not value customers or integrity. read more

PLEASE READ!! Alex Blair owns RestoPros, who is Billy Blair's brother. Billy Blair owns Southern Comfort Construction and Flooring. We had water damage December 2021. RestoPros was excellent, other than dealing with James Pratt. I thought all the workers who entered our home were professional and kind. Once the mitigation was complete, I was told to reach out to James Pratt for next steps, only to be told by James that was not his job. I called the office, who a kind lady, Claudia, was very helpful. However, I was referred to Southern Comfort Construction and Flooring, owned by Billy and Tammy Blair. It has been an absolute nightmare in dealing with Billy and SCCF. I feel like this was all a set up because these owners are brothers. I was told by RestoPros that my ceiling would be restored to its original condition or better. SCCF has been to my house 9 times and still cannot get the ceiling correct. I have had to reach out to PatchMaster for a second opinion and they confirmed that it appears they do not know what they are doing. The work is horrific and the lies and excuses are numerous. Billy's company used to be IDS Property Solutions, then changed to Piedmont Construction Consultants, and now Southern Comfort Construction and Flooring. That should tell you there is a problem. He is also no longer accredited with the BBB. I knocked off 1 star for James Pratt and referring me to the worst general contractor this area has to offer. read more

First off they took items out of my house that I didn't even approve them to take and basically they are holding my items hostage until they get a ridiculous amount of money to return them. Like they are charging 5 times what the items are worth. It's a shame in these times that you have companies price gouging homeowners so they can make more than what your items are worth. I could have easily stored my items in my home. They didn't need to take anything and nor did I authorize it. Will update later to show how this was resolved but they have the wrong person. I will fight to the end. In the mean time do yourself a favor and stay away from them. They claim to have so many departments and no one knows what the other is doing. So if you do decide to use them don't sign ANYTHING without talking to your insurance company first. Still trying to figure out whose signature it is being that I was in another state at the time. read more