Several months ago, we had a small fire in our kitchen. This fire required us to hire a professional restoration company to help get everything adequately restored. Fortunately for us, our neighbors had hired Restoration XP to do repair work the month before, and I remembered the truck. From the start, they were professional, on time, and thorough. Communication with the management and workers was always clear, and the updates kept me in the loop throughout the repairs. They were able to remove the smoke damage, clean the kitchen and restore the walls back to the original look.   Fast forward 12 weeks.   Last week my brother and his family came over, one of the kids left the sink on upstairs. Nobody noticed the running water for an hour or two, and the hardwood floors were damaged. I immediately thought of Restoration XP and called them up, and they said that they handle all types of water damage restoration projects and could help me out once again.   Twice in 3 months, I should probably put you guys on speed dial.   The only company I trust to do water, fire, or mold is Restoration XP in Plano. read more

If you value your time, money, health & sanity, then you want NOTHING to do with this fraudulent company. Great salesman- will promise you the moon & the stars then they will steal them right from under you. I lost EVERYTHING and they kept ALL of my belongings and never returned them- and they got $250k for the storage & cleaning from my insurance company. THEN- they took over $300k from my insurance claim and left the job unfinished, full of mold, took over 2 yrs for a job that would take 6 months. A HORROR SHOW. THEY DO THIS TO EVERYONE... Not backed by BBB- 48 lawsuits & complaints against them for a reason read more

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Wish I could leave no star review. They are awful. Had a house fire showed up next day I felt relieved because I was way out of my element and had no clue where to begin. They are quick to pick up payments but delay work and when you have them come out to fix it they do the minimum asking you to inspect it. I don't know what to look for other than a surface level which is why I hired a professional. It's been almost a year and still finding things wrong. read more

Amazing company. Very responsive and do a good job. Some of the best in the business!

This company showed up at our house the morning right after we had a fire (ambulance chasers). They pushed HARD for this job, its a big job, total loss. I can't stress how much unnecessary trouble they have caused us. Not one thing they told us happened accordingly. In the end all they wanted to do was fight the insurance company for the most money they could get. Once they got us to agree to let them do the job, they left and I mean left. Dead silence. We had to call another company in and they took charge and got the job done. I could write volumes of how unprofessional their content lady is and the issues we had. Not good when you're at such a vulnerable place after a fire. I stress run from this company, RUN and HIDE. read more

The person we spoke with over the phone was incredibly helpful and knowledgeable. She knows and understands the process of water damage mediation, mold inspections, and was able to walk us through things we didn't know (and didn't even know we needed to know). She even has contacts for mold inspections, and the person we met through her was incredible. Thank you! read more

Amazing customer service, had a water loss and the mitigation and construction team did an amazing job

They are slow, lie, and most importantly steal your money. Beware. Have had nothing but a bad experience with them and fired them. The little work they had done was not done properly and had to finish myself. They hire crews from home Depot parking lot and then those people steal your tools 10-19-23 Update. This was their response to better business bureau. Just want people to see how they lie. The red tag they mentioned was on my part because I did an addition to house that was not in their scope of work and I got my own permit. The red tag was for putting house wrap on sheathing before having a nail inspection. I corrected it the same day and very next day it was inspected and passed. I have nothing to gain or lose from this. I just want people to be aware of these con artist. We learned the hard way and when you go through a disaster like we did you don't need the added stress that these people created for us. Just a warning to be aware. They come in right after a fire, talk a good game but never follow through. Also attached is where I complained about the tile removal and how it was supposed to be done but to this day is still like the way they left it and called it done. read more

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I I wish I could rate them with no stars. This has to be the worst experience I've had with a company. I had water damage in my kitchen due to a faulty dishwasher. I called Restoration XP to come out and provide an estimate for water mitigation. Firstly, their workers are not experienced and do not know what they are doing. The initial worker who came to assess the damage gave me a quote of $1400 to fix the issue. Within 20 minutes of actually starting work, it was determined that the water damage is far more extensive. At that point, my wife and I asked the gentleman to stop working and that we would have to call our insurance company and we would cancel the work order. After getting an actual water mitigation company to look at our kitchen, it was determined that it would cost $100,000 to fix the damage. A month later, I received a bill from Restoration XP for $649. A line item on this charge was for $289 for a calling for an estimate. So not only does this company not know what they're doing, but they also charge exorbitant hidden fees, simply for calling and asking for an estimate. Do not use this company and save your money. read more

Stay away for this company!!!! First, my bad review of this company is mainly because the staff at XP. My contractor did a good job in restoring my kitchen, but I would never do business with XP again. Before they even finish the job they are aggressively looking for payment. In addition, they will charge your insurance outrageous prices for simple tasks. For example, they billed my insurance 8k to pack up the belongings in the kitchen and put them in my garage which is 10 ft away. Their business practices are shady. On a continuous basis, they would send me a different invoice than what was sent to the insurance. When I noticed this, I made it clear that I was not making anymore payment until the insurance confirmed what was owed. This is when they started with the threats of liens on my house. Solely, because I ask for my adjuster to confirm charges. In the end, I found out they were trying to over charge me by $900. RED FLAG!!!!!! read more

We had a fire in Early December 2020. Before the fire department left, if fact long before the fire department left, we had four representatives of restoration companies show up at our house asking for our business. It was completely overwhelming. The representative of Restoration XP was knowledgeable, personable, and impressive, so we went with that company. We generally liked the work they did packing up our belongings to be inventoried and either cleaned or reported to the insurance company as a loss. We also loved the construction contractor they used for our job. Unfortunately the manager of the company was a new hire and did not work out. Apparently he caused a lot of chaos and bad feelings with some of the employees. He left in the middle of our job, as did at least two other employees, including our project manager and the contents manager. The company also moved to a new location in Carrollton. After our construction was completed we learned that our construction contractor, who we loved, had decided not to work with Restoration XP anymore. The company stored our property in large wooden vaults, and they misplaced several of our vaults during their move to a new warehouse. We moved back into our house in June 2021, but the move back in was somewhat chaotic. One of our pieces of furniture, a cherry finish end table, still smelled like smoke, so we sent it back to be recleaned. It was never returned to us, and still has not been accounted for. We also found we had in our returned property blankets that weren't ours. We have no idea where they came from, and although we reported this to Restoration XP, they never came by to pick them up. Other items of ours, like a signed book, disappeared and are still missing. We waited months for items to be located, and six vaults of total loss property were eventually found, including several vintage hats that we wanted to keep. As of January 2022 the end table is still missing, but has not been reported as a loss to insurance, and other items are missing, but I went ahead and paid the remainder of the invoice because we just wanted to put this behind us. My wife and I have somewhat mixed feelings. Many of the employees were great and were very helpful, but the company was just in turmoil. If we had it to do over again I think we would go with some national chain. read more