I can't say enough great things about Restorerz but I'll try. We had a leak from our second floor bathroom into our first floor bathroom, figured it out and called Beach Plumbing asap. Edwin at Beach Plumbing recommended us to Restorerz, and said they were the best in the area. I trusted his judgment, as I had a previous experience about 8 years prior with a different company (recommended by my insurance company) that was horrific in every sense the word. Joel and his team (Eduardo, David and Javier) came to the property the morning after Edwin identified the leak and immediately created a game plan. They laid out the entire process start to finish, gave realistic timeframes, offered to speak with insurance adjusters, and were always checking in and within reach during the process. They tore down the walls and got the room prepped for mitigation immediately to get the room dried out. They were extra careful to make sure the rest of my house was clean while they did performed the job. They said they would show up every day to check on the fans, which they did. Christobal came next and helped explained the situation to the insurance company over the phone with me on the line. He showed up when the field adjuster came out to the property to explain the situation. He became my main point of contact. On top of all this, after they were finished the job, they had their Claims Consultant Morelia keep in touch with me during the payment portion with the insurance. She knew the process backwards and forwards and was extra helpful in managing the flow of documents to the insurance company. She provided me with every bit of information I needed to make sure insurance was properly charged. While I hope to never have a situation like this happen again, I would recommend Restorerz in a heartbeat to anyone suffering through a water loss and needing their services. They really have it together and provide top notch service for our community. read more

Restorerz Emergency Services - ceiling removed and remediated - Damage Restoration Near Me - Gardena, California

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!!BEWARE!! PLEASE READ REVIEW BEFORE WORKING WITH THIS COMPANY!! It started with a Water Leak on Labor Day Weekend, we contacted a 24/7 Plumber Immediately, AAA Paradise Plumbing & Rooter, who came and stopped the on going flow of water into our Dining Room. He then referred us to a Water Damage Mitigation Company whom he highly recommended-Restorerz Emergency Services. A Representative, Simon K, came to our Home to take pictures and asess Water Damage. He made many promises, stating that he works with Insurance Companies all the time, and that he will handle it so that we will not have to pay anything out of pocket except for our Deuctible. He stated that "he would be there every step of the way to asure everything is done correctly and that the Insurance Company will pay for everything". He promised that "he would work with us and the Insurance Company until completion, because he wouldn't get paid unless we got paid by the Insurance". It was a Desperate situation so we foolishly signed the Contract. We repeatedly expressed that "we do not have the money for this, we just moved in and are tight on Funds". To which Simon replied over and over again "TRUST ME, TRUST ME, YOU'LL PAY NOTHING OUT OF POCKET EXCEPT YOUR DEDUCTIBLE". Soon after the work was done, we received an email with the Invoice for $34, 229.93, Demanding Full Payment within 30 Days. We then received a Call from Restorerz Claims Manager, Evangelina, who proceeded to tell us that "she will work with us and the Insurance Company, to Negotiate and get the Invoice Paid". They submitted the Claim, the Insurance Company Denied it, calling it Excessive. The Insurance Comapny agreed to pay ONLY $8,871.77, leaving us to Pay the Balance nearly $20,000.00! After that, Restorerz said "they tried, nothing else we can do, we need to pay the balance in Full," leaving us only a week to get it paid. We requested more time to resolve this, which they denied. Warning us of the Collection Process, Filing Liens, etc. This left us no choice but to pay. We spoke with a Lawyer, who gave us a better insight into this Industry and Process. We were informed that "it was wrong for Restorerz to demand payment that way". He further stated that "there was no reason that they couldn't wait for payment". So when Restorerz says "Trust Me, Trust Me"- DO NOT!!!!!!! Update: They contacted us to make everything right (full reimbursement) to remove this negative review but once we refused to sign another contract with them we were dropped from all communication. I was also contacted by another customer from a "local app" who was experiencing the same issue, which I gave my best advice how to move forward from my own personal experience. I just want to warn all consumers about how this company operates and if you have any questions regarding my experience, please reach out to me. read more

I would recommend working with Anzhela. She was very reasonable in working with me. She was understanding with financial needs and empathetic with my condition and willing to work with me. The staff that did the work was very responsible and did a superb job. They cleaned up the house after each end of day of work. They wrapped my furniture to make sure it was not damaged. The owner Eduard was also very reasonable and kind and willing to work with me even though the insurance company delayed the case for months. Overall I'm glad everything was closed and my house is put back together. read more

We suffered water damage from a leak caused by renovation being done in the condo above us. It affected the walls and closets and flooring in our guest bathroom and master bathroom. Roberto was very conscientious and thorough in his examination. He discovered moisture and mold issues that the previous company we had asked to look at the remediation required did not notice. This is only the beginning of our journey to repair this damage, but to this point, we're very satisfied with the response we received from Restorerz. read more

We had a leak in our townhouse and called Restorerz Emergency Services. They came out within hours of calling and started assessing the issue. After completing the thorough inspection, they immediately started the mitigation process. Very professional company, from the top down. Could not recommend them more highly. read more

They were super knowledgeable and responsive in a water damage nightmare. Plus they were very helpful in dealing with the insurance side of things. read more

Very happy with the service by Restorerz in smoke remediation required after the Eaton Fire. Christopher Tiner's management has been professional, responsive, and thorough. They've helped us initiate the claim with insurance and document damage, as well as assist with housing placement. Their services are comprehensive and a great relief given the amount of ash that came into the home. We are impressed and grateful. Thank you, Chris and Restorerz! read more

Restorerz came to my rescue! Leaks are always an emergency so when I contacted them, John, the project manager, he came immediately. He talked me through everything and answered all my questions, basically holding my hand through the whole thing. Then his team including Eduardo and Geronimo came back to set things up the same day and then monitored the moisture level until it was completely dry! After all the mitigation was done, Anzhela was key in navigating and working with the insurance claim. Could not be happier from beginning to end! read more

We had a leak cause water damage and needed a second opinion on the fix. We called, and Javier came to our house the same day to assess the situation. He was thorough in checking everything, and caught more problems with his assessment than the first company we called. Javier gave us his honest opinion of what we needed done immediately as well as future fixes we should consider. We are so thankful for his expertise! read more

I had a pipe burst in my kitchen ceiling and this was something I had never experienced before. Anzhela was super helpful and positive all the way through. Javier was at my house within an hour and started the job right away, got the testing done right away, and took all of the wet materials out and started the drying process immediately. They sent people here every single day to check the drying and each person who came out was excellent in their craft and their customer service. Javier reassured me along with Anzhela that they would walk me through the insurance process and although it's very stressful, they definitely helped relieve a lot of that stress. read more

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When you need someone you can trust you could count on Javier very passionate about the truth and what's right I can't thank him enough for helping me with this tough situation in my apartment. read more

Restorerz Emergency Services - Open popcorn ceiling left by apartment contractor with kids running around. - Damage Restoration Near Me - Gardena, California

Javier came out shortly after we called in. He was professional, honest and a very genuine person. He assessed the problem, gave me his thoughts and offered me my options. Stand up guy and would recommend to anyone read more

This company was dispatched to clean and restore my yard and "too much stuff" and the whole underside of my mobile home from a most unfortunate mainline failure and everything out there went to shite! Holy Crap Carlos Alonso and his crew from the Gardena Branch is a wonder on-site guy and Javier S. is a fantastic project manager. What was a fairly shitty thing turned out fairly good. read more

Anzhela was very helpful to my Mom and I, and when she found out my Mom broke her hip and had hip surgery, Anzhela always checked in to see if she was okay! Anzhela was also very helpful with working with my Mom's insurance company to resolve and settle the bill so that my Mom didn't have to worry about communicating with the insurance company! Many thanks to Anzhela for all her help behind the scenes ! We are grateful for all her efforts with helping my Mom and our family ! read more

Javier responded responded very quickly and timely to the safety concerns of my family. Javier put my family first when it came to the mold and the air quality any provided the best service. I just wanted to say thank you Javier for taking care of me and my family with the mold in my apartment. read more

Needed help finding a mold problem in my home. Javier was very professional and great person to work with. Scanned walls, attic, and gave out helpful information on my mold problem. Will call them again for future work. Thanks again Javier. read more

Great response time and A-1 quality work. They helped my clients who are 100% satisfied

They were very helpful in getting water quickly dried up and were very responsive when I called