Had a problem due to a water leak that turned into a substantial project. Alfredo was amazing! Handled 95% of the work involved. He fixed the water damage, repaired plumbing and completely rebuilt the bathroom. Great work. read more

Interesting that when I gave your lawyer your itemized bill of "work performed" in areas you did no work - I never heard from him again. I also find it amazing that I said I'd see you in court if you wished to continue to harass me for your inflated bill - and you went away because you KNOW you're complete frauds. I've had several people reach out to me to ask how to contest your scams. (One was literally the daughter of an 80 year old woman. Classy guys) I've told them you won't follow through because you know you're a fraud. Now - with this absurd "update" and your response loaded with the most asinine typos and grammatical mistakes - I know intend to follow through with my claims to inform the contractors union so you may not prey upon new homeowners again. You just poked the bear.... Also - for everyone our there - the pic of "Mike H" is fake. There is no Mike H. The fact that they are responding as this fictional character says all you needs to know about this business and their tactics. Find someone else guys. There's a lot of choices out there. *mic drop*. read more

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I called during crazy Christmas time because we had water leakage from our ceiling. I was panicking. I searched online for company with good reviews and found Mitigation. They were very efficient. They were able to come out on the same day and help to detect where the water was coming from and guide us through process of how to handle the mess. I would 100% recommend this company! They were so knowledgeable to guide us through the process of handling hectic situation when we were so lost. Thank you for your honesty and keeping promises! read more

Mitigation - Clean mitigation work to dry the wet area - Plumbing Near Me - Torrance, California

If you're looking for an emergency plumbing and leak detection company in Torrance or any LA City, look no further. Great experience working with the Mitigaiton team. Fast, same day service, reasonable pricing and very friendly! Highly recommend!! read more

Trevis has been a big help with our plumbing problem. We noticed a leak in our storage closet that resulted with a strong moldy smell. Travis came the same day I called them and set up a dehumidifier and powerful hepa filters that took the smell away and kept the walls dry. I like the way he prioritize safety first. He answered all our questions and concerns with patience and explained to us the procedure step by step on fixing our leak. I like that he follows up on us, he comes by and check and make sure everything is going smoothly. They are professionals that are hard to find now days. I'm grateful for all their help. I will definitely call them for any of my plumbing issues. read more

The team was always punctual and kept me informed throughout the entire process. Thanks to Mitigation, my home is now fully restored, and I feel much more secure knowing they are just a call away for any future emergencies. Highly recommend their services for anyone in need of reliable and effective mitigation!" read more

EDIT 2-20-23: The false responses are hilarious. Embezzled?! Really guys? This is their latest attempt when they failed to bribe me to remove my truthful review. MULTIPLE people contacted me via Yelp having the exact horrible experience. ABSOLUTE NIGHTMARE!!! Summary: Lied, overcharged, ran up bill to extract max $ from insurance, pressured with scare tactics, provided no paperwork / documentation when requested, cornered me into doing entire repair, extremely unresponsive unless it involved doing more work / being paid. Why doesn't everyone give Mitigation a bad review? Travis (the owner) has one goal: keep you in the dark, thinking he's navigating insurance for you and you're getting a great deal. If you don't talk to insurance or another contractor, you'll never know what he's up to. Too many people just want the process to be over and don't understand they're being severely taken advantage of. Get a 2nd opinion! My Story: I had a slab leak. A plumber opened a wall and pinpointed the leak near the wall in the living room. I wanted it taken care of asap so I sought out a remediation company on Yelp. None were available until the following day. I called Mitigation. Spoke to Travis and said they could arrive same day. Upon arrival, he brought his guy (who was nice - Alfredo?). They determined there was a leak and started moving furniture. He rushed me through signing paperwork. When asked, Travis said it committed me to doing the entire repair, not just leak detection. I immediately called my agent who told me not to sign. Travis then backed off and told me it didn't commit me. Shady. I was told the entire living room floor was wet and needed to come out. Drywall needed to come out. Since the floor is continuous, I'd need to remove ALL the downstairs hardwoods, stairs included. Wow. Over the next week they came out to tear the house up with promised deadlines coming and going. Travis told me to pay him my insurance deductible ($2k). I called insurance who said not to unless an invoice was submitted. When I told him he became extremely irate. I was accused of going behind his back and pressured me into paying him which I reluctantly did. Don't! The next few weeks went like this. Insurance had not received anything from Mitigation. I would call, text and email to ask Travis to submit receipts & estimates for the repair. I was met with silence or BS answers. I was told NOT TO CONTACT INSURANCE. He said he is an expert in getting them to pay the max. That's true, but not to me, to him. I had no idea how much I was on the hook for already and he said he wouldn't provide an invoice until I signed a contract to do the rest of the repairs. Are you kidding? No way. I asked repeatedly for an invoice for work done, copies of the paperwork signed, and an estimate for repairs. Radio silence. After weeks they finally submit something to insurance, but just for the EMS (no estimate for repairing the torn up house). Insurance said the invoice was excessive and Mitigation came down just slightly to get under their metrics. Travis tells me he knows insurance companies use Xactimate for pricing and he does the same to get the max $. There were insane charges for mold that insurance caps coverage on, which means out of pocket for me. Turns out, he billed WAY more for mold than should've been. At this point I've lost all trust and am speaking to insurance. Insurance sends an adjuster. Wasn't done initially - overloaded from the LA wildfires. The adjuster was a breath of fresh air. He arrived on time and gave clear estimates and understanding of the situation. He was shocked how much was torn up for the leak type. I needed an invoice from Travis to close out. There was no way he was walking back in my house. Travis had previously agreed to lower the mold charges to the insurance limit, but now said he would put a line on the invoice that I would be billed the full amount if I didn't use him for the rest of the job! I refused. The result of days/nights of calls ended with me having to literally spell out the invoice for him and received something that looked like a child made in computer class. It took them 3 drafts! Travis literally said he wouldn't date the invoice because "it make us look negligent for billing late." WTF I had to pull teeth to get this invoice and would've paid weeks ago! I submit invoice to insurance. Travis calls to harass me daily and demands a cashier's check! Travis received full payment within days of receiving the invoice despite taking weeks to receive the invoice. Later, Mitigation called and solicited me multiple times for positive reviews on Google/Yelp. Wow! If you have read this, please stay far, far away from Mitigation. Your home will be torn up. You'll be lied to, pressured and billed for unreasonable amounts of $. Mitigation is a parasite. Please feel free to contact me if you have any questions. I'm a very positive person and look for the good in people. See my other reviews. read more

We spoke with Trevis from Mitigation this morning regarding our problems we are having with Serv Pro, CRDN, our insurance company, Connect to see if we can find a solution. Trevis was very helpful and knowledgeable about problems that Fire and water victims have had. We are looking forward to meeting Trevis in person to move forward. Thank you, Lorri Nelson and Russ Ciezata read more

Extortionist scammers. They are trying to put a lein on my house for work they didnt do, and for causing their employees emotional distress lmao. They sent me basically a 13 page long run on paragraph trying to squeeze money out of me and scare me. Owner would come over to my house at 1130 pm unannounced. I had to have the police come to my house and everything. Just look at the other reviews. For the love of god get a different reputable restoration company, or have fun trying to rip this parasitic leech known as Mitigation off of you. Thankfully my insurance is dealing with them. Will update with more info and pictures. read more

Very knowledgeable people here! Mike and Tony took their time talking to me on the phone for a long time. They carefully listened to my problem and concerns. I am looking forward hiring them for my project. Thank you gentlemen!! read more

They showed up within 30 minutes of our flood happening, they fixed everything themselves in just a few weeks. I really liked their service! They made it all very easy. read more

I had considerable water damage from a hole in water pipe in attic. Entire procedure has gone extremely well. They keep me completely informed about what comes next. Alfredo who has done the majority of the work is extremely competent. Comes as scheduled and causes no Iissues. Removes all debris and leaves work area clean at end of day. I am especially impressed by how careful he is with any breakable items read more

They were so helpful. Not only did they respond in less than an hour they were unbelievably efficient. Everything was cleaned up and was very thorough. They made a stressful situation very easy. It was a real pleasure to work with them read more

Travis from Mitigation inc is helping us with home restoration after water damage from AC leakage situation in our home. His communication skills and follow ups are top notch. He is keeping us informed through the process and explains the immediate next steps clearly. We are looking forward to getting the damages fixed with Travis and his team read more

Mitigation was highly recommended in our area so we decided to give them a try after discovering we had a leak from our third floor bathroom that had penetrated a nearby closet and on down to the second floor living/dining area. From initial consultation to job completion they were professional, friendly, safe, responsive and always strived to reach a decision best for us. We used Mitigation for leak detection, plumbing repair and final restoration. Their all in one service offering made it faster and easier to get the job done and deal with our home owners insurance claim, which they even helped us navigate. Anytime you have a crew working in your house for an extended period of time it can feel invasive from the people to the chaos of a construction zone. Their crew was super friendly, reliable, trustworthy and made sure their work areas, use of bathrooms etc. we're CLEAN after use. I was appreciative that they paid such attention to detail in keeping our house as clean as possible during the process. Finally, as a woman, I felt safe having their workers and the various sub trade people in my home. Everything is fixed and the restoration is complete. You can't tell anything ever happened. read more

I would like to thank Alfredo and Travis for fixing water damage and termite damage problems in our house. They are very good at finding and fixing problems, better than many other contractors. Travis, the company owner, came across to me as a leader of great courage. One time he admitted and accepted the responsibility for his own mistake in front of his staff as opposed to blaming on other people. Very few leaders have such a courage. During the restoration phase, Travis made it very clear upfront that he would fix any collateral problems incurred by the early demolition work as long as those problems were caused by his crew. Near the end of the long repair project, he even made extra efforts to ensure we were fully satisfied with the work. Last but not least, Travis is dead serious about the warrantee of his work unlike some other contractors who often just find excuses. Travis does have a rather unique character and unorthodox way of running his businesses. Open and candid communication is key to establishing good dialogue and mutual respect. read more

1. Overcharged 2. No invoice 3. Poor quality work 4. Did not communicate for timeframes when work was to be done 5. I do not trust Travis read more

DO NOT USE THIS COMPANY! We contacted Mitigation Inc. to handle some smoke and water damage that occurred to our unit from a fire that happened in a neighboring unit. Travis was a smooth talker, reminded me a lot of a used car salesman that we unfortunately fell for. We tried to ask for a price upfront from Travis but he would dodge around saying he can't give us an exact estimate when it clearly stated on the website that they give free estimates. When we finally got an invoice, the amount charged was astronomical and not at all accurate. We were charged for things that were not even used. For example, they charged us for over 100 boxes used to pack our belongings, which we counted and was closer to 30. The price he charged for each box ranged from 20-30 dollars! We were also charged for dry cleaning of our clothes, when we picked our clothes up from Travis they still smelled like smoke, or were covered with scent dryer sheets. If I were to go through this process all over again I would have never contacted this company. Very unprofessional. Contact Serve Pro or a more reliable and well known company for any mitigation needs. We have never been treated so unfairly in our lives and this company needs to be reported to the better business bureau. A lot of red flags here! read more

We had a mold issue in a garage area in a home in Hermosa Beach that was discovered on New Year's eve. Trevis came out on New Year's Day(!) to evaluate the issue and plot a course of action. They handled EVERYTHING from drying out, securing and sequestering stored items, opening walls, scrubbing studs, applying seals, repiping, insulation, drywall and stucco repair and then getting the air quality certified after the job was complete. All permitted and proper. The work was timely, top notch and professional. read more

what a creepy company! They have a super aggressive approach and 'manager' that comes by after the inspection and plays a role. long story short, it's a overpriced scam and they stalked us for days with phone calls (even at 11pm), . read more

We have leaks in multiple floors of our 3 floor plus rooftop condo along with 5 other condos in our development. During these past hard rains, I contacted Mitigation. Although, we have not begun the project, the great service extended thus far deserves to be recognized. Anna set a timely appointment to determine our leak detection costs, she called to confirm and then called to advise the technician was nearby, as well as a follow up call after. Alfredo, the leak detection technician, arrived timely, was friendly, careful and efficient ... putting shoe covers on and off as he moved in and outside, handled his ladder with care not to hit walls as well as measured and remeasured affected areas where questionable. In addition, Travis has been quite diligent in following up and offering assistance while our HOA goes through our required decision process. Great customer service! read more

Rain leaking into our house. With so much rain in CA, rain is not giving us a break. Called SP company listed on our insurance site to help mitigate rain damage, with fans, dehumidfier, and antimicrobial for mold, the walls then gets rained on again, before we can get help to detect where the rain is leaking in from, need to dry, dehum, antimold again, all to no avail. Called few places to get someone out to do water leak testing, unable to get appt, apparently so many people with leaks due to rain. Ended up calling Mitigation Inc after reading great reviews. Even with their busy schedule, they were able to squeeze me in. Travis came out at 830pm at night to help me with our dilemma. Travis who is a general contractor, knew and explained the current problem, not just my roof deck that prob needs to be redone. To get things done properly, gave me excellent advices and list of things to do to help me out of jam between my original SP company I had worked with and home insurance company, necessity of calling SP company that has not done job properly/correctly. Recommended someone to us to get test for mold (asbestos/lead) to make sure it's safe for my family; will be calling them. Travis also took time to call me back to check up on us and if everything was ok and that he will not be charging us for his initial visit. Taking his great advise/recommendations and awaiting his services. Thank you Travis and your team for making me feel at ease with our ordeal. read more

I am currently caught in a situation where I have been fighting for the safety of my entire family since late 2021 when "Atmospheric River" events began the deluge on the South Bay Area. For years my home in Redondo Beach has taken on so much damage as it's been rising, shifting, sinking like a bucking bronco. Pinhole leaks abound, pipes bending, gas lines pulling apart at connections, strobing lights and electrical illness throughout, front garage and upper bedroom separating from the main structure. Insurance company has never been able to figure out and connect the damage to where we could possibly be covered, plus we have no flood coverage due to FEMA rating us as a no flood zone! I have called many Restoration Companies for assistance, however none have been willing to step in/help unless there is an open insurance claim and guaranteed insurance coverage. We even offered to pay for the inspection and assessment, but was woefully declined every time. It has truly been a nightmare and we are now ALL afflicted with severely debilitating autoimmune mediated diseases due to overwhelming amounts of Stress (ROS) within our very unhappy home. Dogs having seizures, anxiety attacks and Pemphigus autoimmune skin disease, Daughter with out of control POTs (migraines, pressure sensitive, autonomic dysfunction, severe tooth erosion, vertigo, tinnitus, vomiting and blacking out almost daily), husband with atherosclerosis via vascular smooth muscle cell lymphotoxin receptors Pulmonary embolisms and DVT's, Pressure headaches, tinnitus, son with LADA Latent autoimmune diabetes in adults (LADA) is a slow-progressing form of autoimmune diabetes, myself with Mixed Connective Tissue disease (excruciating pains somedays can't walk, wash or open door) since moving to the Redondo Beach in 2011 from Hancock Park. Our StateFarm Insurance has kept a claim open for us since Aug 2022 because they see unusual and damaging occurrences for a property so new, have acknowledged that we are all sick (and really want to help us!), however we/they lack the evidence needed to link everything together to where our insurance policy could possibly assist in any form. So far Insurance is unable to cover damage or health due to our policy coverage (lack thereof in this incident). Arrival of the Cavalry!!! Hope on the Horizon! The horrors on my property are far beyond the norm as it enCOMPASSes corporations, public utilities and the City of Redondo Beach. I have had to build my support team from the ground up. Mitigation Inc in Torrance, Travis and Tony have been both our Cavalry and guardians! With all the problems we are facing, the perfect match to work with our Geotechnical Engineer and Structural Engineer is Travis and Tony and the entire team to address (Discover and write necessary reports) and fix all of our issues. Mitigation Inc and Travis is the perfect team we need at our helm to properly maneuver through City of Redondo's complicated overwhelmed system of acquiring necessary and correct permits to show legal documentation which is absolutely necessary. Full disclosure is no longer taken lightly, frustratingly confusing and lengthy legal ramifications are serious delays. Purchasing this home out of foreclosure in 2011 was our greatest mistake. COMPASSion is what directs the Moral Compass of Mitigation Inc! I am lucky to find a business with this amount of integrity in our current troubled times! Thank you and God Bless you Travis and Tony! read more

Water came out from my ceiling on Easter's night, and no contractor was willing to come in and check, except Travis from Mitigation. Travis and his team helped me take care of everything, including contacting my insurance, piping repair, mold control, inspection, restoration, etc. I can tell every single work has been done in great detail and with the most professional manner. Very thankful that I met the guys from Mitigation and they made this nightmare more manageable and less of a hassle. read more

Mitigation Inc. was extremely unprofessional. Travis preyed on our vulnerability of needing a company that would do water restoration on a weekend. Travis and his employees were unable to manage a proper paper trail and accused insurance company of conspiring against them. This a small fraction of problems. Please do not use them. I am fair and understanding but this company was horrible to work with. -Did not provide proper documentation of cost of job in a timely manner nor provide insurance with what was needed. -Poor communication(purposely hung up on me, did not take my calls) -Slow or no contractors would show up to job when scheduled or did not schedule -After began job sent email with paranoia of not being paid when job was not even completed. -No communication for 2 weeks or sproradic -Rude and off colored jokes to female tenants and owner -Lied to homeowner -Inflated costs for repairs sent to insurance company(fraud) -Staff could not provide competent emails -Continuously sent bills or paperwork for another job -Stated insurance will pay for mitigation and testing and will only go after insurance company -Trying to get money from me for work not done read more

Do not use this company. They are dishonest. We contacted Mitigation, Inc to help mitigate water damage caused by recent heavy rain. Travis, the main contractor, was not willing to give an estimate for the work. He either was not competent or didn't want to tell me how much they were going to charge me. After a few days of not being able to get pricing information or an estimate from them I fired them. Afterwards they presented me with an exorbitant bill. This company is not honest and Travis is untrustworthy. read more

Travis is a Very reliable and experienced contractor who I've personally worked with and have seen how he does business.would recommend his services. read more

Travis help us repair our enclosed patio that has leaked for years. I have tried myself and had people come out to "fix" it but nothing worked. I contacted Larry and he knew exactly what needed to be done. His guys showed up two weeks before we originally planned (which was amazing as the rain came the next week). They finished the job in three days and were professional, friendly and knew their stuff. I couldn't be happier. This is the first time in years that I have actually been able to enjoy the sound of the rain on the roof. read more

We were directed to use Mitigation in Torrance, Ca by our home owner's insurance during a claim and I was not disappointed. Travis and his team we're great from start to finish. The entire team was kind, helpful and the technicians that came out on to my property we're on time, friendly and most importantly professional. The submitted report was accurate, thorough and well-organized. Thank you Mitigation for all the help. read more

Mitigation Inc fixed a leak in my shower and replaced my drywall and laminate floor. They did very nice work , especially Alfredo who did most the work. Very polite office staff as well. read more

Mitigation was recommended by a neighbor via an online review. Mitigation solved my emergency plumbing issue in a timely manner. Mitigation also followed all of the permit requirements. Mitigation has hard working and good people. read more

They did the good job on mitigation, I will recommend them to other people. Travis Tony and Ana are very honest and friendly. Good people to work with. Thank you read more

Zero stars!!!! If possible??? You want a Public Adjuster for an insurance claim NOT Mitigation Inc.... If you want the job done, don't hire this company!!!! There are lots of red flags... Travis is excellent at playing DUMB & acting like his company is the best & is so busy!!! Do not sign anything with them!!! They would not provide itemized bills/bids/lacked follow-up/came unannounced to our home @ weird & very late times.... Migiation Inc. appears to be very disorganized with odd hours & people working there. They promised they would complete our small kitchen leak job very quickly... DO not trust them!!! I hired them in June 2019 & it's now November 2019...I gave them a deposit of $8,000 & they worked 8 days total & stopped working....in my opinion....They tried to bilk our insurance company for over $15,000. They had the inability to complete our job. They double billed AAA insurance for previous work done by Servicemaster.... We still do not have our kitchen floors/cabinets/plumping/paint..They got over $8,000 to start our work & then billed our insurance for $15,493.99 more...If you want your job completely done ...YOU MUST NOT USE THIS COMPANY!!! A quote from Travis "Reputation is everything"...My quote "I believe in Karma!!" There is a special place HELL for companies like this!!!! read more

Tony's crew did a great job...they were fast and reasonably priced! Highly recommend this company.

Mitigation, you still have not responded to our multiple request for answers. How did you get our information about the plumbing leak? WE NEVER CONTACTED YOU. The ONLY person we contacted was our home warranty insurance. You came to our door, and falsely misrepresented yourselves as being from First American Home Warranty. When we called them to complain about your services, they claimed they never sent you, and did not know who you guys were. So again, how did you find out we had a plumbing leak, if we never called you? How did you breech my privacy and obtain this information? If you have time to respond to these yelp reviews, why can't you respond to my multiple emails and phone calls? === BEWARE! Mitigation is fraudulent on multiple fronts! We had a plumbing leak, in which we called our home warranty insurance, First American Home Warranty, who sent out a contracted plumber the following day. Mitigation somehow breached my privacy and intercepted the call between First American Home Warranty regarding my need for plumbing services. They fraudulently misrepresented themselves as being with First American Home Warranty and slyly came an hour before the contracted plumbers were scheduled to come. When the actual contracted plumbers finally showed up at our front door, Mitigation insisted that they would talk to the guys because "they all worked together." Mitigation had my boyfriend, who has no ownership of the house, sign multiple documents without my authorization, AND DID NOT PROVIDE A COPY for almost 1 week after until I demanded them and threatened legal action. This was after they tried to contact my homeowners insurance without my authorization to bill for their fraudulent services. In regards to work done to my house, what was a small plumbing leak in the laundry room turned into an enormous amount of damage to my dry wall, and extended damage unnecessarily to the surrounding newly painted walls by them stapling tarp everywhere instead of easily taping it the way other contractors had done. They also allegedly needed to do a thorough inspection (again without my consent) for asbestos and other "toxic" products to "protect their workers", which was a flat out scheme to try to rack up the bills. We just bought the house less than 6 months prior and had a full inspection done. When I realized their bizarre behavior, I contacted First American Home Warranty, in which they said they have no idea who they were! I immediately called the cops, who suggested I have them remove all their equipment immediately from the premises. Apparently, this is a common occurrence. They will try to rack up the bill with unnecessary services, even damaging your property so they can bill for the repairs, and file it under your insurance. read more

One of the major cons of owning a home is the fact that you will be dealing with Contractors In my experience the majority of them are totally Inadequate & Stressful to work with - until I started using MITIGATION for all my Home Improvements inside the house as well as outside They are a pleasure to work with. Great Quality & Workmanship & they don't break commitments I highly recommend MITIGATION read more

Travis and Tony are great. Had a leak in the ceiling over my powder room and they were here within 2 hours of my call. Had my bathroom put back together in no time and pricing was very reasonable. Very communicative throughout the whole process. Highly recommend! read more

I've used Mitigation twice! Once for a flood damage. and again for asbestos removal. The supervisor, Travis, cleaned up my unit perfectly during the flood, then went down to do the work in the unit below mine so they wouldn't sue me for water damage. His expertise was a life saver. They do all work in house, meaning no sub contractors!!!! read more

Great service- I had a sewer emergency at my home, these guys came fast and made it easy. No one likes to call a plumber, these guys are Very personal, professional, and honest they gave me my options and their recommendations. I'm very happy I've found my plumber for life. read more

We had a water leak presenting from conduit under our cabinet. We needed professional leak detection. They were supposed to come between 5-8 to get the work done. They had not shown up by 7:45, so I called them back. Got some excuses and then Travis shows up at 8:15. Failure Number 1. While they were supposed to be there to do the work, instead he spins a tale and then starts using a cattle prod leak detector. They had committed to non-destructive testing. Failure number 2. He then uses on my stucco outside, including the foam casing around the window and punctures holes in that - unnecessary damage now in need of repair. Failure Number 3. Then, during this whole process, he says he is not there to do the work, just to provide an estimate. Lie and failure number 4. Their stated price to do the leak detection was previously quoted. He then says his estimate is - it will cost alot. That's it. Fialure Number 5. So we lost a whole day of a continuing water leak which created more damage in our home because of their total lack of professionalism. read more