Sales and service have always been top notch. I'm on my 7th vehicle from Rhythm and couldn't ask for a better experience ever!

Service department is horrid. 9:30 appointment; got here 9:20 and nobody even acknowledged I was here until 10:00. Got checked in, they send all sorts of texts that say to contact them for questions and updates. It's now been two hours and I've been texting and calling and no response at all. Pitiful. read more

Bait and switch from internet pricing. Offered a good truck at a reasonable price, but when it came time to do paperwork it was double the asking price. No explanation, just said it went from $4970 $7500. Negotiated price was $5900. Suffice to say i didn't buy the it. Perfect truck bad dealership. SO PISSED OFF. read more

We just purchased the new Jeep Wrangler 4XE and David Hughes was our sales consultant. He was AWESOME. The process was easy and fast. He answered all our questions and was patient. He is an experienced sales rep and it shows in his level of customer service! If you stop by ask for him! read more

I have never had such a bad experience with an auto dealer. The finance manager was non responsive when we had questions and the General Sales Manager started off helping, but has since gone downhill as well. My Jeep that I bought on 09/25/20 is sitting in my driveway because the temp. tag expired and I cannot drive it. He was reminded about this 11 days ago. Asked if he could send someone out with a new temp. tag so I would not be without a vehicle tomorrow as well and he stated he will mail one out. Worst customer service ever! read more

Purchased a car from this dealership last month. Wanted to use my own Credit Union for financing and the associate Robert told me I had to use Chrysler Financial, if I wanted the dealer rebates. I expressed that no where on Dodges website did it state that for the posted incentive. Then he told me they could do my financing through a company called Achieva, which he said was a part of Chrysler. After finalizing my purchase, I found out this was a LIE. It cost me almost $1,000 in fees, Gap and paperwork to refinance with my credit union at much lower rate. Also cost me the GAP coverage all over again. I've filed a complaint with CDJR and am awaiting the dealership to respond to me. I called the dealership, but I have not received a call back yet. Next will be a BBB complaint if the dealership doesn't make me whole for their salesman's LIE. read more

Let me walk out the door with a 28% apr loan took advantage of me because I'm 20 with no help with these things then wouldn't send my plate till 3-4 months later even got pulled over twice bc my tag was expired terrible place don't go here read more

I'm new to Nashville and this was the first time having my car service since moving here. Sometime you get a feeling! Soon as I drove in I got the feeling of great customer service. The gentleman that assisted me was Corey W. He made the experience and wait easy and pleasurable. Then I noticed that all the employees were great at creating this experience. They routinely came to the waiting area asking if anyone wanted snacks or something that would make the wait more comfortable. Believe me this is the short version of my great experience. I've found the place for all my Charger (Regina) needs. Thank you Corey and staff. read more

Couldn't get a price out of them for 3 days so I gave up. I don't mean that I couldn't get a good price, I couldn't get ANY PRICE out of them. This happened with 2 sales people as well. No idea what these guys are doing over there. read more

I bought a vehicle from them in mid April. I paid a $1000 deposit for them to hold the vehicle. Once I purchased I was promised that the money would be refunded to my card as soon as the new finance system was up and running. It has now been over two months and still no refund. I have been promised many times by the salesman and the finance manager that this would be resolved. I have been patient and gave them the benefit of doubt for quite some time. Sadly I now believe that I have been dealing with liars and thieves. read more

If you're shopping for a vehicle, Chris is your man. I stopped by on a Saturday to test drive a Ram 2500, I told Chris I was going to check out some other brands as well. He was friendly, super helpful, and knowledgeable about the vehicles and was not pushing himself or a truck on me. I was a little picky about the interior head room (I'm 6'+) and came in wanting to dislike the truck and stick with a Ford, but Chris really sold this thing. Great experience all around, which is only compounded by the very poor experiences I had at Chevy/GMC and Ford. Those salesmen were god awful, wasted my time, didn't show me the vehicle I was looking for which they did have, and Miracle Ford insisted on trying to sell me a truck I did not, in addition to being extremely overbearing. Again, Chris was fantastic, everyone inside was friendly. I see a lot of bad reviews on dealers for service but that's all over the board. If you're looking for a new vehicle, go see Chris at Rhythm. read more

Called and spoke to a salesman who was super nice. Went in and he was not working that particular day, the guys there insisted I didn't need to speak to him. They proceeded to mess up my custom order and I sat there for an hour. They had tons of people working with nothing to do. Music was blasting so loud I couldn't hear. I decided to leave and call back another day hoping to get the original nice salesperson and spoke instead to another extremely rude person who would not help me with my questions. I absolutely will not go here, which is a shame because maybe that one nice salesman would have taken care of me just fine and made a sale. I was literally offering them my business by custom ordering a car and the one guy could not be bothered. You can tell by these reviews it's either 5 stars or 1 star. No in between. Makes one wonder... read more

This is by far the worst dealership we've ever done business with. My husband traded in his truck to purchase a newer truck from the dealership in February. A week later, the financial department called us to come back in to sign new paperwork since they "could not give us the rate we initially agreed to". Aka someone messed up and they weren't profiting enough money off the truck, therefore needed to make us pay more money. Flash forward to May. The truck begins to have issues and come to find out there's an active recall on the truck from 2019 that they didn't tell us about or fix. When we called the service department they literally did not even have the correct VIN number in the system for our truck...... Now, it is almost July and we still have not received tags. They've given us two temporary tags, however have stated they can no longer supply them since it is illegal. Whenever we call to speak with someone we get transferred to a voicemail and have NEVER received a call back. When we continue to call and call and call, we get different associates who have zero clue about anything or how to help us. We've even spoken to management and they've been useless. It should not take five months to get your license plate...... This group has been so unprofessional in more ways than one and no one should have to deal with this type of incompetence. If I could give them zero stars I would. Look around through their reviews and you'll see that there are others who have dealt with the same thing. It's absolutely ridiculous and they have consumed/wasted so much of our time. read more

Do NOT buy a car from here!!! From service to sales, it is all a scam. They are knowingly selling cars with mechanical problems and then gaslighting you on the backend while price gouging. I've purchased TWO vehicles from this dealership: a 2010 Chevy Equinox and a 2014 Jeep Patriot. Within months of making these purchases, I had to come out of pocket and pay $1200 for a new throttle body on the Chevy... and now I'm being quoted $2400 to fix the catalytic converter on my Jeep - that I bought in MAY 2023! When I called the dealership, Phil the manager essentially said there is nothing they can do since cars are sold as is and that he'd suggest taking it to Rivergate Muffler's because the best he could offer was $200 off the total repairs smh. These people are scammers and are 1000% upholding the stereotype of the shady car salesman. Do yourself a favor and save your money. Go ANYwhere else! If I could give them zero stars, I would. read more

Was able to get the car of my dreams for LESS than I anticipated. Loving every mile I drive in my new charger and I wouldn't trade it for the world! Shout out to Jay for helping me buy my first car from a dealership! read more

Full disclosure, I positively dread the car buying process. I was pleasantly surprised by the experience with the folks at Rhythm CDJR. I worked with Jason and Sam on the sales side and Ricky in the finance department. All made a process I wasn't looking forward to an easy one. No hard sells and an all around simple process. Thanks to the guys. Looking forward to picking up my truck tomorrow. read more

Worst experience ever buying a vehicle. Took from May 29th til August 7th to get the title even though I paid cash. Multiple issues outstanding:still trying to get second key, no info on Jeep security system/gps that I paid extra for, poor replacement on windshield results in driving noise. And they repeatedly make promises to get it all straightened out, but never get any where with resolutions. Have to constantly text and call to get empty promises. read more

If I could leave a 0-star review I would. It took them three weeks just to begin LOOKING at my vehicle for service. It was at the dealership for almost 5 weeks and when it was finally fixed, I was never notified. When I arrived none of the service representatives were able to provide me with assistance in finalizing service payments so the manager had to provide assistance. My customer service representative never responded to any of my messages and I had to constantly call them for information about my vehicle's status. I didn't have my car for almost 5 weeks for a relatively simple fix so if you want your car serviced you should take it somewhere else. read more

I have been searching for a car for 2 years and I'm so happy to have finally found what I was looking for at Rhythm. I found the car online since I live more than an hour from the dealership. When inquiring about the car I got placed with Echo who was very helpful and straightforward with me throughout the process. I told him my exact financing situation, what I was willing to pay and how I was going to pay it. The sales manager Elzie immediately reached out to me who told me exactly what he was able to do and we quickly came to an agreement. I explained to them both I didn't want any surprises with the vehicle or expenses when I got there since it was so far away. I called them SOOO many times throughout the day asking questions as they came to me and they were very patient and picked up the phone every time. Everything was exactly how they said and I am so pleased with the staff that I came in contact with, including Nicole in the financing department who was very knowledgeable. I can easily say this is the best experience I've ever had at a car dealership and feel that everyone went above and beyond for me. My ONLY complaint is that it took longer to finalize everything when I got there than I would have liked. This is not to fault the dealership or anyone in particular they were just very busy on a Friday night. So if you are in a rush or want things handled quickly it might be best to go during the week. Instead of having a random draw of the sales reps when calling about a specific car ask for Echo! He was great to work with! read more

Go see Hunter! He's amazing Hooked us up with a new wagoneer. Awesome deal and have us a great value for our trade in. Will only go here now. Thank you again read more

$200 to put spare back under truck and $500 for a battery seems very excessive to me. Also they recommended several thousand dollars of other repairs "based on the age and mileage" and not because they actually examined the need for such repairs. Not my idea of a reputable dealer. read more

I can't even give them a single star without vomiting in my mouth. Our sales guy was great. All downhill from there. They "forgot" to complete the payoff to the bank on my trade, to the point that I received a past due notice from my old car's lender! It could have impacted my credit score! After being transferred twice (both times the calls were cut off through the transfer) I found out they didn't turn in my car tag paperwork for over 60 days!l, so they had to continuously send new temporary tags (only upon my request). When I called again, and I have always been polite, they said they "have had phone issues" which is their excuse for disconnected calls three times today. I love my new car. It's great. I wish I would have bought it elsewhere. Do not go here. read more

We bought our dodge in December 2020, it is now the end of April and we still do not have our tags. We have been to the dealership and called over and over and continue to get the runaround. We have to drive 50 miles there and 50 miles back home to get a drive out tag every single month. They tried to blame Covid, but we checked with other Dodge dealership they said it was only taken a week to get tags.I would never recommend buying another vehicle from read more

They sold me a car that wasnt ready to be sold then after payment was sent they told me that the car i had paid for was unavailable then took a week and found another car in ohio then ignored me and my wife for 2 weeks then delivered it to me with bad brakes and bad center support bearing and bad wheel speed sensors then did not leave any paperwork at all for the car then they ignored us for another week then agreed to pay for the repairs after i had taken it to my local dodge dealer then they ignored me and my wife and the dealership until i drove the 2 hours there and finally got to talk to someone in person who finally called the dealership and arranged payment for the repairs read more

Things started out pretty well with my attempt to buy a vehicle from Rhythm, and my salesperson, Jay, was great. Then the sales manager got involved and things spiraled quickly. A pleasant and decent experience quickly turned into a high pressure sleazy disaster. I would walk everywhere before I'd buy a vehicle from this place. There are way too many honest and reputable dealers out there for this behavior to still be going on in the car business read more

So I have a Jeep Wrangler about 40,000 miles bought brand new and I bring it in because one of the sensors gone out on the ABS about a couple months ago so I got charged for that, not under the warranty then I bring it back in today abs traction control sensor out same thing but different side so they end up charging me more money on a anniversary model Jeep Wrangler with about 40,000 Miles Jeep quality it's not what it used to be. read more

I would advise you stay away from this dealership. As a reviewer on another review site noted, most of the positive reviews appear to be frauds. Go to the negative reviews for real story. Here's mine: First: Know what the car is worth and what you're willing to pay. I was looking at new cars. You cannot negotiate down from the sticker price as it is NOT their asking price. The sticker price does not include packages and other add-ons by the dealership, which could be in the thousands. So if you see a car you're interested in on the internet or on the lot and look at the sticker price, be prepared to pay more - a LOT more. The salesman: Mine, Willie, didn't seem to care if he sold a car or not. We came in with specific criteria for our new vehicle, ie: model, trim, color, interior, and he walked us over to a couple. He seemed in a bit of a hurry, and we were disappointed we made the trek to this dealership. We were leaving the lot when my husband saw it: THE vehicle. Like a child in a toy store who suddenly latches on to a teddy bear and Will. Not. Let. Go! I knew I was in trouble. He drove it, loved it, and I had to negotiate for it. After jacking up the price for the dealer add-ons that I previously explained, then I had to try to negotiate down and of course, in the end was higher than the sticker price still. We walked out. Then, unfortunately, I decided to ask a question that would help me with the next dealership we went to. Since I already had a pre-approved loan from my bank for 3.4% I was all set, but just out of curiosity wondered if working with the dealership on financing would help me (for the next time). Enter the finance guy... The finance guy: Matt, told me that yes it helps them which in turn helps me. At this time, I revealed for the first time that I already had my financing lined up at 3.4%. He assured me he could beat that. I told him that if he could be that, I'd buy the vehicle. He did and I did. Matt is the one who sold me that vehicle. He worked hard to get my business and I couldn't refuse the 2.39% combined with my husband pitiful face when we said no the first time and walked out. He was friendly and convincing. I knew I needed GAP, and the pricing he gave me seemed like a good price. However, after talking to my insurance agent, I found the dealership's GAP was double the price what my auto insurance company had. I called Matt to ask a question about it but had to leave a message, and then another, and another..... He is not returning his calls. So, I guess now that he made the sale, I'm dead to him. The delivery: They agreed to deliver the vehicle after they installed the tow package we purchased. It was to be delivered the next day. We received a call the next day that it would be the NEXT day. Then that day.... you get the picture. I would prefer that they just be honest and say it will be 3-4 days rather than promise it every day saying it will be 'tomorrow". I'm all "tomorrowed" out! The follow up: I got an email asking to review the dealership. There was a link to leave a positive review and and another that stated if there was a problem, please let us know and let us fix it. So, I gave them a chance and filled out their form stating that I couldn't get Matt to call me back. Guess who STILL hasn't called me back yet. In conclusion: You'll over-pay and be underwhelmed by the service. Once you have your vehicle, no one will return your calls. So if you want to be treated with disdain, by all means, buy a car here. read more

Tried to book in a service appointment for my vehicle woman on phone was rude. Put me on hold 3 times without even mentioning she was going to do so, mid conversation. What a joke. read more

DO NOT purchase from this dealership. Once they have sold you a car. The after customer service is the worst I've ever experienced. Salesman didn't not follow through and failed at many levels. When I was able to get him on the phone (his voice-mail was usually full). He pretty much punted to someone else to rather than taking ownership and doing the legwork. The person he punted to didn't return my call either. It took me weeks to get things done that I was sold into. One time I was left in the service waiting area for 6 hours without the Salesman ever finding out the problem until I started getting on him about it. After the 6 hours. I finally got my car back with only one of the 2 issues was fixed. SIX HOURS LATER. I live 30 miles from there but I had to be inconvenienced to make another appointment and return. This appeared to be yet another failure by the Salesman. I doubt he mentioned the other fix to the repair guy. It took getting in front of the finance guy to get the theft tracking system I paid extra for to be activated. I got lame excuses and finally got activated. When I called the provider of the service. I was told that the Dealership did not submit my VIN for activation. After my initial 6 hour wait to fix a pea sized dent. I was livid. My situation was taken over by a manager named Jason. He was helpful and understanding even though it took several more phone calls and trips up there to get things done as they were sold to me. Side note....on the second trip up there to finish the remaining body work. I was provided with a loaner car which was filthy. Smelled like cigarettes and had ashes all over the inside. Got the car of my dreams but the after sales service was a nightmare read more

Watch for the Bait and Switch. Had a low internet price, but then they ad a $1,287 Premium Safety package of paint protector, brake light flasher and GPS locator. Then they add $687 documentation fee, $104 Taxable fee and $103.50 non-tax fee (salesman could not explain the fees). read more

By far the worst car dealer experience I've ever had. I've been leasing with chrysler since 2012 and this was my first time in Tennessee leasing a car since I've moved here. I have never had so many problems and honestly it's mind boggling some of the stuff that was happening. Usually (as a long time customer) I just go in, know what I want, then boom sign the papers and leave. I walked in knowing that I wanted a Jeep Compass. I told the guy my major requirement was that it had to be four wheel drive - that's basically it. He asked color and I said I do like the red - he said he had one on the lot and so I agreed to test drive it. As soon as I got in I noticed that it didn't have the terrain control knob (and as a previous jeep owner I knew that the 4x4's had them) so I asked and he said "oh yeah wait this one isn't 4 wheel." Ummm, that was literally my only requirement and he already messed it up. We settle on my backup color and finally get the paperwork moving. We get to the plate transfer and I said I already have active TN plates so I'll just transfer them - he gives me the paperwork for that. I finally get into the finance guy and then he tells me that in TN plate transfer is not a thing (I was newer to TN so I didn't know) so he gives me temporary plates. Finally through everything and the guy says my car will be ready in the next day or so for pickup. 3 days later and nobody calls. I show up there. My salesman isn't even there and NOBODY has any idea about my situation. I even see what looks to be my jeep sitting there ready to go. They send me home empty handed. I then get a call the next day that mine isn't available anymore so I have to wait for one to get shipped from Chicago (so I'm assuming someone on the lot sold what was supposed to be mine). I FINALLY get my car a couple days later. Fast forward to at least a week later - no calls about my new plates. I then get PULLED OVER for "misuse of plates" because I had a temporary plate stuck on top of my current active TN plate. I explained to the officer what the dealer told me and he said "well that's wrong, your car dealer lied to you and they are just being lazy." I went back to the dealer after that and explained to them and they still had zero idea and to this day I still don't have the new plates they were supposed to get me. I'm assuming my current plate is still fine since I haven't had any other problems, but now I'm wondering if my car has two active plates out there somehow. As I said before I've been with chrysler since 2012 and have never had issues like this. Will definitely be going to a different location for my next lease. read more

Purchased a vehicle online. I was picked up at the hotel and the transaction only took a couple of hours. It would have been quicker but I wired the $ and that takes about 2 hours to verify. John was great. Good salesman who does not try to up-sale his customers. Finance was also very good. Overall a wonderful experience. read more

Very disappointing experience. I walked in with my adult daughter. We were prepared to buy or lease TWO jeep grand cherokees. The women that greeted us handed us over to a salesman named WIllie who was pretty stressed out. He was obviously too busy to help us. I feel pretty certain he profiled us as two women just looking to test drive a car. He was very abrupt with us and walked so fast to the car we had to practically jog. He literally threw us the keys without even asking for a drivers license. When we returned with the vehicle we handed him the keys and he told us to have a nice day. He didn't even ask us how we enjoyed the car. As we walked out of the showroom I noticed two other salesman sitting at their desks eating food. Why didn't they help us? We did buy two vehicles from another dealership. Their loss. read more

False advertising. Bait and switch. They advertise a FINAL PRICE. The "real" price was 15k more before tax. 20k higher than the final. Ridiculous. Waste of time. read more

Hello I bought a brand new 2021 Dodge Challenger R/T. While I was doing the paper work the dealership cleaned the car and had scratched in multiple places and the front bumper was scuffed and was told it had sirus xm radio which it does not was told I can start, and lock and unlock my car with my phone which I can't and was supposed to have a flashing 3rd brake light which wasn't working and a protectant coat put on which I had to pay extra for that was not put on. They fixed these problems. They had it for a week. They also fixed the third break light. When I picked it up and looking it over someone had hot the front of my car on a concrete wall or something and damage to the lower bumper they just replaced and the top bumper as well. They fixed that and had it for 2 weeks. Went to pick it up and now my car has a huge door ding in it and they will not fix it. Also I still am not able to do anythingbqith my phone either. I contacted corporate and they told me there was nothing they could do except contact the manager Jason that I had been dealing with which not not return their phone call so there was nothing else they could do. I have had my car just over 2 months and its been in the shop multiple times due to damage they have done and will not fix it. Any advise on what can be done for them to fix it? I do not recommend them to anyone! I have all proof thru text between me and the manager and pictures all on my phone. Thank you! read more

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I seen a vehicle that I really wanted to look at and drive. I drove through the lot. Well, let me correct that statement. I attempted to drive thru the lot and now my car needs to be realigned due to the pot holes in the parking lot. This place is very trashy. I didn't even waste my time of attempting to drive a car off the lot or speak to anyone after experiencing this. Not a very good way to gain a customers business. For a dealership of this size you would think that they could at least pave the parking lot. read more

I went in on Thursday last week and bought a really nice used 2018 Jeep Grand Cherokee. I was really excited about the purchase and they worked with me to get it to the monthly car payment I was wanting to have. Unfortunately, that night the car was having some issues and wouldn't start. I called them and they immediately sent a tow truck out to tow it back to the dealership and told me they would look at it first thing in the morning. I went in that next morning and they informed me that the vehicle had an unresolvable issue that was overlooked and that they would do everything they could to fix it and make it right. And they absolutely did. I've been to other dealerships where they don't care about their customer after you've purchased the car, but that was not the case with this dealership. As soon as I walked in the manager Laura came up to meet me and told me that they were going to fix the issue the best way that they could. I ended up leaving with a newer and better car for around the same price. Everyone was so genuinely concerned about fixing the problem and I was very happy with the results. Talor was the salesman I was originally working with and was great, but the second time around I worked with Rob and he found me exactly what I wanted! Ricky in finance was so helpful with getting me the extra coverage I needed! 10/10 would buy here again, even after the original mishap. They seriously care about their customers! read more

I just paid a bill that included $157.76 labor charge for a job that took about 30 ~ 40 minutes. Total price: $418.62 ... Never again.

The staff were all very friendly, but unfortunately that is the only good thing I will have to say. Waiting 2 1/2 hours for an oil change is unacceptable. I was on a roadtrip vacation and this took some significant time away from seeing other things around Nashville. We were told it would take no longer than 40 minutes when we booked the appointment. Upon check in I received a text message from Nicole at the dealership asking me to text if I had questions. I text this number twice asking for an ETA and never received an update. My wife made a phone call to try to speak to the service manager 4 times while I was waiting at the dealership and still several days later with no returned call. Received a text after completion from Ryan Duncan asking for a review. I provided a similar response to this one and would have thought Mr. Duncan would give us a call, but no. The only thing we got was a text the following day from the same number asking for feedback but the funny thing is it won't let me submit it with a 1 star review this time. Weird!!! I won't even get started with the price of the oil change which I felt was very high even for someone who lives in Southern California where everything is over priced. Hopefully this company can figure out a way to turn itself around but until then I would never recommend this dealership to anyone. read more

I only give them a rating of two because my salesmen actually seems like they were genuinely wanting to make a sale. The issue that I have with this dealership and I will never go back and also never ever recommend them to anybody is with the finance guy Sean Green. They were supposed to hold my deposit check until Friday and I was going to pick it up with cash when I took the cash out of the bank come to find out two days later they had deposited the check because of issues with my contract where they had doubled up on their Safety and Security packages to run my bill up and I had not give them the deposit yet. Also two days after I purchase the vehicle to check engine light comes on supposedly they flushed it change the oil and filter 4 days after that the check engine light comes on again for the same issue come to find out the oil pump going out. Shouldn't this have been caught if they had done an actual once-over of the vehicle when they got it in. Also they have the car listed with 78,000 miles when I purchased it it had over 79 so someone had drove it over a thousand miles before they even sold it to me. This dealership is very crooked and they will run up your bill they tell you that they have a Safety and Security package that goes on every vehicle they sell what they don't tell you is that package cost you $1,300 they also double the price of their gap insurance after talking with my insurance company they are doubling the price of their Gap from what my insurance would charge me that money goes in their pocket. The finance guy will lie to you and put you off and not respond to any emails text calls anything you have to go down there I've had this vehicle for two weeks and I've been down there for times to try and resolve the issues and I to live 30 miles away from the dealership. read more