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    Richardson Humane Society

    2.3 (6 reviews)
    Closed 1:00 pm - 4:00 PM

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    Second Chance SPCA

    Second Chance SPCA

    3.8
    (48 reviews)

    For context: this happened 9 years ago back in 2017. I am finally writing a review about this…read moresituation because it still BAFFLES me to this day. We still crack jokes about this situation at any given time. At the time I was 13 years old and my mom and I were looking for a small dog to adopt. We were browsing shelters all around DFW trying to find the perfect fit for our family. We stumbled across Second Chance and decided to take a look at their small dogs, and that's when we found the cutest little brown Chihuahua! She was perfect, super adorable and amazing temperament. My mom and I instantly fell in love with her and were practically begging to fill out the adoption application. Once one of the adoption counselors sat down with us, she asked us basic questions (have you owned a dog before, was the dog spayed/neutered) etc! Basic questions that we easily had the answers to. Then the lady informs us that the little dog is heartworm positive, and asks us if we know what that is. Well yes we do know what heartworm is! She then asks if we have ever had experience with a dog that is heartworm positive. (This is when it gets absolutely ridiculous) My mom, thinking she was adding important insight and HOPING to inform the counselor that we will in fact actively treat her condition, said that she did have experience with a heartworm positive dog.....WHEN SHE WAS 5 YEARS OLD. IN MEXICO. IT WAS HER FATHERS DOG. My mom, at no fault of her own, once again let the counselor know what this was literally 25-30 YEARS AGO. And it technically wasn't her dog. She just grew up with this dog and knew that when her father first adopted it, it was heartworm positive. And of course they treated and cured the dog of heartworm as well! But, it didn't matter. The lady took the little dog out of my hands and said they don't adopt to anyone who has had a dog in the past that was heartworm positive. My mom was baffled and once again tried explaining that it wasn't her dog. They didn't care. I was sooooo upset and honestly I was mad at my mom for even saying anything but in retrospect it wasn't her fault. That rule is absolutely ridiculous especially if it apparently counts towards when you were a child with no autonomy over what animal happens to be in your life. I don't know if they still operate like this, but do yourself a favor and just go to Operation Kindness. A million times better and amazing customer service as well. This is where we ended up finding our new member to the family, Bella! This place definitely has first come first serve on animals but with their STAFF (as seen in other reviews posted) and they make it very obvious by the insane rules and "criteria" they use for adopting out a dog/cat. I am 22 years old now and still would not recommend.

    Second chance rescues dogs from kill shelters…read more If your looking for a dog,stop here first.. Great animals

    Plano Animal Services

    Plano Animal Services

    2.9
    (90 reviews)

    I truly believe this is one of the best animal shelters I've ever visited and had the opportunity…read moreto work with. The staff works hard to help them flourish and thrive, giving each one the best possible chance of finding a forever home. The team is experienced, dedicated, and many of them have been here for years. Their knowledge and commitment are evident in the care they provide every day. I also love that they offer spay and neuter services. Helping prevent unwanted litters is one of the most effective ways to reduce the overwhelming number of kittens entering shelters and, in the long term, helps decrease the need for euthanasia. I highly recommend supporting or adopting from this shelter. They also accept donations, which directly help provide food, medical care, and other essentials for animals who desperately need it. Every adoption, donation, or act of support truly makes a difference.

    If I could leave a zero-star review, I would. I want to spread awareness: Plano Animal Services…read morekilled my dog, Bella. Bella was a 12-year-old German Shepherd. She ran away from home and ended up in the shelter for about a week. Because of whatever policies Plano has, they spayed her. Bella was 11, and it is incredibly high-risk to alter dogs at that age. Because of that decision, a few weeks later, Bella developed cancer. We took her to the vet to get checked out, and they told us how much the cancer treatment would cost. They also confirmed that when you spay older dogs like this, they are at a very high risk of developing cancer. Ultimately, she died. I had to put her down because she was in so much pain. Mark my words, Plano Animal Services, karma will come for you. May Bella rest in peace. I will never forgive y'all. Bella was healthy. She was my childhood dog, and I had her ever since I was almost 7 years old. Now, I am crossing the stage for my high school graduation today without her here--she is just watching over me instead.

    Garland Pawsibilities

    Garland Pawsibilities

    2.5
    (8 reviews)

    I had a great experience adopting our kitten from here! After looking for an entire weekend, and…read moregoing to 7 different animal adoption locations in Dallas, Carrollton and Plano, I saw a Facebook post of kittens at Garland and we planned to come by the next week. Our first round of looking was frustrating, as it was hard to find kittens and you couldn't get an idea of their personality at most shelters who make you apply before you look. Garland Pawsibilities was amazing! Initially we went to the garland shelter but were directed here because they have more cats. They have this amazing kitten social room that you can go sit in, and let the animals Come to you. It was a great way to let their personalities shine and privacy for the adopters as well, with no pressure. I went in on a mission to find a tabby cat, which they did have, but this tiny little black kitten stole my heart. He came up to my boyfriend and I and sat at our feet and was just so curious about who we were. I know if they didn't have the kitten room we would've never come home with our perfect kitten! He was very young when we adopted him, so he did require more shots we paid for at his vet. Just keep this in mind for new adopters. The workers were great and let My boyfriend and I take as much time as we needed. They answered all of our questions, and each time I stop in they seem to have a similar staff that is very friendly. Thank four for all you do! A year later and we can't believe what a great cat we got. He has been happy and healthy since.

    After reading through the existing (negative) reviews, I'm seeing a pattern and one that I strongly…read moreagree with. We had the same happen to us; you enter and it's immediately a sense of seriousness and "what do you want?" type of attitude. Lovely. I am always in support of people and organizations that reach out to animals in need and it warms my heart when either I or someone else, adopts. This bunch, however, comes off rude and uncaring and as though customers (potential adopters) are an inconvenience and certainly NOT the first priority. A few days ago (from today's posted date) my husband and I adopted a kitten of roughly 6-8 weeks. A sweet, beautiful cream-colored boy. The process was straight to the point and simple enough, however I'd like to make a note that when I was asking about vaccinations, microchips, etc. the woman who I was talking to paid more attention to what her friend was saying than what my questions were. I'd hate to come off as "high maintenance"; I'm simply trying to understand what the kitten is expected to receive in order to live healthy and content. That following evening I noticed the kitten was having a hard time going to the bathroom (#2) so I started inspecting him. His belly was clearly expanded but I figured he simply ate a lot at the shelter, upon examining his rectum there was a clear sign of major (MAJOR) constipation and a potential hemorrhoid. We gave the kitten a warm wash to remove any residue since he was, in fact, LEAKING from the bottom (and continued leaking). My heart broke after realizing this kitten needed medical attention and was most likely in serious discomfort. I'll save you the time about the measures we went through that day (Saturday) and following Sunday, and the fact that the whole weekend consisted of us tending to the little guy from morning till night in any way we can. My husband consulted with a local vet and he said the kitten is most likely suffering from an infection, so by keeping him safe in a kennel we were letting him rest while keeping distance from any bacteria reaching our other cat. We agreed it was best to return the kitten back to the shelter that Monday where he could get around-the-clock medical treatment. The day the kitten was returned, I had to be at work, so my husband went alone and later shared the story. All in all we spent $80 on the adoption and about $80+ more on his general care for those 1.5 days. He entered and explained the situation. The woman pointed at our adoption papers and without mentioning anything else, said that there's "no refund". My husband was shocked...he didn't even mentioned money once, in fact he answered that he doesn't care about the money, he just wants the kitten to get medical attention. She looked at the kitten sitting in our pet-taxi and asked if he'll need his taxi back. Thieves, much?! "Yes." It's clearly all about money for these guys. She took the kitten out and he left. No regard for animals or people. Rude, inconsiderate and greedy. Stay away from this place. We adopted from Plano Animal Shelter once, which was a pleasant experience and visited Rockwall Animal Shelter, which the customer service is night and day compared to this hole. - Concerned Citizen and Animal Lover

    East Lake Pet Orphanage

    East Lake Pet Orphanage

    1.5
    (2 reviews)

    I adopted this sweet angel, and within 12 hours she was sick, she had parvo…read more I spent $1100 within 2 days of having her trying to save her life. She died in her sleep on day 4. They showed no empathy, just kept repeating how "she was fine on Saturday morning" We adopted her at 2 pm on Sunday. She was so happy, and then it just took a turn for the worse. They should have pet checkups before sending them home with.. she was on day 2-3 of being infected with parvo when we got her. Her belly was FULL of worms, The vet said if she had received the dewormers they listed on her "shot records" she wouldn't have had all the worms.. they said her birthdate was also a lie, they said she was about 15 weeks old the vet determined she was closed to 10 weeks. They didn't even bother to offer to return the adoption fee, to use towards her vet bills. DO NOT ADOPT FROM HERE AND AVOID THE HEARTBREAK WE WENT THROUGH!!!

    More transparency and honesty about the dogs we're adopting would be nice. I felt it was a bait and…read moreswitch in my situation. The original dog on their website I was interested in was a full breed miniature long haired dachshund. But they said she'd been adopted. BUT she had puppies. Okay, so I went to the foster home. The puppy in question wasn't really a "puppy" anymore at 15 months old. And he wasn't really a long haired dachshund. I decided to take him anyway. East Dallas Pet Rescue charged me $400 for a dog they claimed was half dachshund (by virtue of his mother being a full breed miniature long haired dachshund). I had him DNA-tested. Turns out I have an adorable super mutt who is only 20% dachshund, the rest of his makeup is rat terrier (28%), chihuahua (23%), Yorkshire terrier (20%), and the rest is indeterminate and what they call Supermutt for remaining percent. I love him anyway but can't recommend the rescue. They told me he was fully vaccinated but couldn't even supply his rabies vaccine records.

    Richardson Humane Society - animalshelters - Updated July 2026

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