Great experience here yesterday. Everyone was friendly,…read morecourteous and caring. We were very impressed by the professionalism they showed. Two thumbs up!

This is the worst animal shelter, they're rude, not empathy and totally unprofessional. I have been…read morereading the other comments and year after year the complains are the same, awful people, so that make me think, the city doesn't care to read the complaints and does nothing to change it. Most people complained for the same issues. I had same experience with their employees.

This group tries very hard and succeeds in helping community cats in the Dallas TX area. They have…read moresaved so many cats by trapping and sterilizing, and also getting many friendly cats adopted into loving forever homes. I donate on a regular basis so they can buy supplies. Dallas can use so much help with an out of control outdoor cat population. Please help by not letting your cat outdoors unless in an appropriate carrier or on leash and please please get your pets sterilized. Thank you Feral Friends for doing so much.

I do not recommend this organization to people who are concerned about the feral cats in your…read morecommunity.They have not been helpful to me, not even slightly.The referral list of members living nearby me was a joke! Not even one reply to all of the emails I sent to different supposed affiliates of this Org. It quite possibly is a tax shelter scam.In order to post NY remark, I need to give it a star.In reality, I would rate this false Org a MINUS 5.

I really don't understand these negative reviews. This is the best shelter I've ever been to. After…read morereading the negative reviews it sounds like maybe their protocol wasn't communicated or maybe understood effectively. This shelter houses their animals in the most humane way I've ever seen. They also were incredibly informative about each dog I inquired about to ensure I found the best match possible. I spent about an hour waking through, asking questions, playing with the ones I was looking at in their awesome outside play pins to find the one I was looking for. I couldn't be happier with my new fur baby and this shelter and their employees for making sure I had all of the info possible to make the best choice! Myself and this little girl were so happy to have found each other! They even made sure she had toys a harness and leash to go home with! Thank you PAS! Y'all were amazing! I appreciate what y'all do and how y'all do it! Keep it up! All of you are doing an amazing job!

If I could leave a zero-star review, I would. I want to spread awareness: Plano Animal Services…read morekilled my dog, Bella. Bella was a 12-year-old German Shepherd. She ran away from home and ended up in the shelter for about a week. Because of whatever policies Plano has, they spayed her. Bella was 11, and it is incredibly high-risk to alter dogs at that age. Because of that decision, a few weeks later, Bella developed cancer. We took her to the vet to get checked out, and they told us how much the cancer treatment would cost. They also confirmed that when you spay older dogs like this, they are at a very high risk of developing cancer. Ultimately, she died. I had to put her down because she was in so much pain. Mark my words, Plano Animal Services, karma will come for you. May Bella rest in peace. I will never forgive y'all. Bella was healthy. She was my childhood dog, and I had her ever since I was almost 7 years old. Now, I am crossing the stage for my high school graduation today without her here--she is just watching over me instead.

For context: this happened 9 years ago back in 2017. I am finally writing a review about this…read moresituation because it still BAFFLES me to this day. We still crack jokes about this situation at any given time. At the time I was 13 years old and my mom and I were looking for a small dog to adopt. We were browsing shelters all around DFW trying to find the perfect fit for our family. We stumbled across Second Chance and decided to take a look at their small dogs, and that's when we found the cutest little brown Chihuahua! She was perfect, super adorable and amazing temperament. My mom and I instantly fell in love with her and were practically begging to fill out the adoption application. Once one of the adoption counselors sat down with us, she asked us basic questions (have you owned a dog before, was the dog spayed/neutered) etc! Basic questions that we easily had the answers to. Then the lady informs us that the little dog is heartworm positive, and asks us if we know what that is. Well yes we do know what heartworm is! She then asks if we have ever had experience with a dog that is heartworm positive. (This is when it gets absolutely ridiculous) My mom, thinking she was adding important insight and HOPING to inform the counselor that we will in fact actively treat her condition, said that she did have experience with a heartworm positive dog.....WHEN SHE WAS 5 YEARS OLD. IN MEXICO. IT WAS HER FATHERS DOG. My mom, at no fault of her own, once again let the counselor know what this was literally 25-30 YEARS AGO. And it technically wasn't her dog. She just grew up with this dog and knew that when her father first adopted it, it was heartworm positive. And of course they treated and cured the dog of heartworm as well! But, it didn't matter. The lady took the little dog out of my hands and said they don't adopt to anyone who has had a dog in the past that was heartworm positive. My mom was baffled and once again tried explaining that it wasn't her dog. They didn't care. I was sooooo upset and honestly I was mad at my mom for even saying anything but in retrospect it wasn't her fault. That rule is absolutely ridiculous especially if it apparently counts towards when you were a child with no autonomy over what animal happens to be in your life. I don't know if they still operate like this, but do yourself a favor and just go to Operation Kindness. A million times better and amazing customer service as well. This is where we ended up finding our new member to the family, Bella! This place definitely has first come first serve on animals but with their STAFF (as seen in other reviews posted) and they make it very obvious by the insane rules and "criteria" they use for adopting out a dog/cat. I am 22 years old now and still would not recommend.

Second chance rescues dogs from kill shelters…read more If your looking for a dog,stop here first.. Great animals

This is one amazing and caring place. The staff goes above and beyond to treat our pets as their…read moreown. The owner actually responds to concerns any customer may have. It's truly the best of the best. The best part is feeling secure knowing our beloved pet is well cared for and having a blast!

We LOVE the Velvet Snout. They have kind and competent employees who always greet you with a smile…read more Their groomers are excellent and we keep going back!

I arrived at Pet Supermarket right at 7:57 not realizing they were closing early due to COVID-19…read more Their hours via Google still reflect 9AM to 9PM, the young girl working the closing shift was taking what seemed like a personal call on her cellphone. She proceeded to look me dead in the eye and lock the doors. I couldn't believe it, we are in the middle of a pandemic with a failing economy. You would think they would be welcoming customers, especially after being without a job during the month long closures. The parking lot is deserted as always, this location was never very popular and on its way to closing it's doors already. Maybe it's time to reevaluate your staff before you are forced to close your doors forever. P.S. I would have been in and out with-in 5 minutes.

So they got a shipment of fish with ich. unfortunately new associate was inexperienced and dumped…read morethe fish with water in tanks. I had purchased a pearl gourami from there. So i didnt catch that it had caught ich. Wiped out some of the weaker small fish and 3 gourami in my tank. I called the location and advise them thet there is ich in their tanks. Managers were aware and they had treated all fish tanks. They also told me they are making sure that all new fish are treated on arrival. Diana told me that they will make things right for me wednesday. I am impressed they owned up to a mistake that was not solely theirs.

I am shocked by the ratings on this great rescue. Most of the complaints center on how careful they…read moreare with where the place their dogs... IF you know anything about shelters and rescues it is the number of dogs returned ... we got out Ginger (Pumpkin) from them, it really was similar to adopting a child... lol... but in my opinion this is a good thing... they called our refs, they called our vet, they did a home visit, we did a first meet...They do evaluate very carefully... But their dogs come to you totally vetted. Teeth clean, all vacs, spayed, Chipped... I would def adopt from them again... And yes it is a process and yes they are picky but the volunteers have had these dogs for a while and know what those dogs need. Literally Ginger moved in with us and It was so great from day one... we were dedicated to her and continue to be so... I totally recommend this rescue to everyone...

Great organization that cares!!!! I have worked with many organizations since 1990, and I must say…read moreRichardson Humane Society's heart is in the right place! I have gotten to know many of the volunteers and I can truly say THEY CARE!!!!!!!!! Thankful and grateful for RHS making a difference!

I hope corperate takes a closer look at this location and fixes the culture here. I end up having…read moreto drive miles in another direction to get food for my dogs cause they're so unfriendly at this location. It's an all white staff, has been for years, and none of them want to help you if you're ethnic. Every other spot I've been to is great, the most friendly staff, but this location is horrid. It's been like this for years now. You are only welcome there if you're white. Today I had a really rude large white lady with black hair snap at me for asking questions about my dogs snacks. She had total attitude from start to finish like I had bothered her whole day or something. Then, when I went to check out (cause apparently they removed the counters so employees could spend more time helping customers ironically HAHAHAHAHA) I asked for a bag and she snapped "we have none sorry" with this evil smirk on her face..... it's crazy how different literally ALL THE OTHER SPOTS ARE except this ONE. They need to recycle their entire staff and management and make a point to diversify, this neighborhood is becoming predominantly colored people, it's not right to have a location like this that promotes racial profiling and such grotesque behavior. ***UPDATE*** I have spoken to Sharon W directly myself and she was completely defensive and biased to the entire situation. So people know, most owners use AI to respond to us, this is just some blanket comment the "owner" left to cover their tracks. This company has gotten so big they do not care anymore about the culture of their stores or maintaining good customer service. This was really disappointing how corporate decided to handle this. I am wearing my meta glasses everytime I walk in now and hope I can catch this on film and blast this place.

Love this location! The staff is consistently so friendly and helpful, AND I never have to keep…read moretrack of my rewards and coupons. They always offer them up first for me to make sure I'm getting the most for our money and animals. Highly recommend!

DASH brought my boy Pax to me 13 years ago. Very easy pickup. He was already vaccinated chipped and…read morecrate trained. Best dog I've ever had. I had to let him go yesterday but I am so thankful to DASH for bringing him into my life.

I reached out to many different rescue groups, and DASH was by far the most responsive of them all…read more DASH did an amazing job helping my family rehome our Aussie boy to a great family. In particular, Sara did a fantastic job making the process comfortable and safe for us and the dog, and she vetted applications to find an awesome new family for our boy. She's a wonderful person who does everything she can to help. Right after the adoption happened, she's he made sure that we got to see pictures and updates of our boy with his new family. Most importantly, she really listened to us and helped us navigate through the really difficult emotions and transition, which helped us greatly. If you have an Aussie or other herding breed that needs a new home, I highly recommend working with DASH.