My first time using Edwards and they are the absolute best. Old school, honest, excellent customer…read moreservice. They have a new customer in me. Really appreciate their help and services.

These people are the worst kept my car for a week replaced a piece that was never broken and padded…read morethe price of the part 4 times it's cost the part was 40 dollars they charge me 298 dollars the job took 20 minutes to remove the part at a new shop and put back the original part that worked fine they charged me 198 dollars in Labor. Crookes theifs if you trust them rude unprofessional people you will be ripped off The original owners died year's ago and these vampires are using his old reputation to pray on anyone in destress beware

Long-Time Customer Let Down - Poor Workmanship, No Accountability…read more I've been a loyal customer of RVA Glass for nearly 4 years, but my recent experience has been incredibly frustrating and disappointing. I contacted Andrew, the owner, on September 6th about a warranty issue--my windshield was leaking and literally moving, which is a serious safety concern and clear evidence of poor workmanship. Since then, it's been a string of excuses, delays, and broken promises. Andrew scheduled multiple appointments to replace the windshield, but either canceled at the last minute or rescheduled without follow-through. At times, he would go silent for a week or more, despite saying he'd get back to me. When I tried to confirm one of the appointments, he denied it was scheduled--even though it was clearly stated in a previous message. Instead of taking responsibility, he sent me a long explanation about how "Sunday starts the week" and quoted Google to justify the confusion. I had to remind him: "There are seven days in a week, so even if we go with that definition--the question is when in the next seven days can you come out... not more than seven days, right?" Eventually, I had to say: "Andrew--that is so not the answer to give a customer. This unfortunately has been one big mess and hassle to deal with. I have tried to be patient and understanding with all the excuses/reasons why you have had issues in completing and honoring the work you did." As of today, the windshield still hasn't been replaced. I've been more than reasonable, but the lack of professionalism, accountability, and basic customer service is unacceptable--especially for someone who's supported this business for years. If this is how RVA Glass handles warranty work and long-time customers, I cannot recommend them to anyone.

I am writing to express my profound dissatisfaction with the service provided by RVA GLASS LLC…read morebusiness and to address the unprofessional behavior exhibited during our interactions. To begin, I must emphasize my disappointment with the consistent lateness demonstrated during both scheduled appointments. This lack of punctuality not only wasted my valuable time but also inconvenienced my family, who patiently waited for your arrival. We thought we were able to schedule a same-day appointment but due to Mr. Andrew's inattentiveness, he ordered the wrong glass resulting in us having to wait until Monday after we'd already paid our deposit. We did not ask for a return of our monies despite knowing another business that could install a window because we wanted to patronise this gentleman's business... big mistake. After the glass was installed I get texts from Mr. Andrew one which was meant for another customer further displaying his lack of attentiveness and another about payment.( mind you, I live two hours away and had to travel back) about the remainder of the deposit. I wasn't at my computer as I had many errands to run with my children (3 under 5 and an 11-month-old baby) and got hit with a family emergency so I sent him a text assuring him I would pay for it as soon as I could! just as I did with the deposit! I was deeply disturbed by the unprofessional tone of your text messages. Instead of communicating professionally and understanding, as we were with his lack of punctuality, lackadaisical disposition, and inattentiveness he chose to be rude and confrontational, even resorting to threats of a mechanic's lien all within 24 hours for $119.00, Such behavior is completely unwarranted and entirely unacceptable. I do believe some discrimination was at play here. but I will not make such assumptions. I was more than patient and kind with him with his lack of punctuality for both appointments and he was nasty and rude via text message without so much of a phone call to clarify. A tremendous lack of character was displayed. I had my 11 month old child sat in the car waiting for him for a total of six hours between both appointments. No compassion, no heart. Like I said I was dealing with a family emergency. Did he apologise for his lateness or show any character? of course not. Very arrogant attitude. This is why I believed some bias was at play. As business owners ourselves, we understand the importance of maintaining a professional demeanor and treating customers with respect. We have contracts with some companies who may not be able to get back to us for weeks but we remain professional and strive to make payment EASY! We just needed a chance to get to our home office and he didn't have patience for 24 hours without sending ridiculous texts. He had no problem being late for my appointments and couldn't give me so much of a courtesy. It is essential to communicate clearly, manage expectations, and address issues in a courteous and empathetic manner. Your failure to uphold these fundamental principles has left us dissatisfied with the overall experience. Character is everything. I would have rather paid more at another company than to be spoken to this way. and another thing, if he would have just called! I would have given him my card number over the phone and authorized payment or just given him cash at the appointment. Overall, it was more trouble than necessary. My thoughts after the service. Pay more for professionalism, punctuality, and politeness. You won't be treated with bias as some thief after traveling over four hours total and waiting for him for an extra two hours plus

Got stuck in the east end, after calling 5 different people trying to find any recommendations…read moreother than THAT tow company that haunts the streets of Richmond (you know who), someone recommended K&B. They're really awesome and came all the way out to the east end to tow my car back to the south side. The price was reasonable for the distance too, overall good experience.

This is a towing company that I would NOT recommend to anyone! They have been towing cars this…read moremorning at the Chester Fest in Chester, VA! There were NO signs posted at all before they started towing cars from an area that has been used for the past number of years during the Chester Fest. Cars of some of the vendors that are working at the fest! If the area had been marked NO parking no one would have parked there! If there was more that I could do concerning this I would do it! Besides a TERRIBLE review and would NOT recommend them for anything! Not everyone has $175.00 to get their vehicles or $50.00 to get it off the flat bed!

Kingly ones ..april 1 vehicle got towed April 2 call asking why my vehicle was tow the driver…read morestated the parking pass want inside...I stated the driver two times the parking pass an where it was .he replied he didn't see it then he responded its was $300 to get out I might the behind Southside plaza and pointing from the outside of the vehicles where the pass was ..he mentioned he didn't see it..he see a pix to the owner ..owner replied $190 dollars .the driver want tryed to look for pass..so you over charge ..just to make some money ..that a good high move..I often the owner $150 he declined..that very over aggressive price to tow a vehicle..I stated to the driver the car been here 4 years never no problem..the owner got smart..also notify kingly ones...the problem is if I didn't have a parking pass I will accept it...by the driver didn't seen to see the driver pass..to make some money

Very RUDE and definitely RACIST. They'll illegally hold your property. Also will charge illegal…read morefees on top of what you owe. Their website claims to be 24 hour service, but they don't allow you to get your vehicle after 5. This is not mentioned on the website which is ILLEGAL VA law. Also charging me for days or storage that isn't my fault. Claiming nobody can let me get my property when I have the money to get it is also against the law. I've recorded all conversations and will be pressing serious charges. For THOSE WHOS IN NEED OF HELP IN KNOWING THEIR RIGHTS PLEASE READ below! (VIRGINIA) § 46.2-118. Prohibited acts by tow truck drivers and towing and recovery operators. B. No towing and recovery operator shall: 1. Use fraud or deceit in the offering or delivering of towing and recovery services; 2. Conduct his business or offer services in such a manner as to endanger the health and welfare of the public; 3. Use alcohol or drugs to the extent such use renders him unsafe to provide towing and recovery services; 4. Neglect to maintain on record at the towing and recovery operator's principal office a list of all drivers employed by the towing and recovery operator; 5. Obtain any fee by fraud or misrepresentation; 6. Advertise services in any manner that deceives, misleads, or defrauds the public; 7. Advertise or offer services under a name other than one's own name; 8. Fail to accept for payment cash, insurance company check, certified check, money order, or at least one of two commonly used, nationally recognized credit cards, except those towing and recovery operators who have an annual gross income of less than $10,000 derived from the performance of towing and recovery services shall not be required to accept credit cards, other than when providing police-requested towing as defined in § 46.2-1217, but shall be required to accept personal checks; 9. Fail to display at the towing and recovery operator's principal office in a conspicuous place a listing of all towing, recovery, and processing fees for vehicles; 10. Fail to have readily available at the towing and recovery operator's principal office, at the customer's request, the maximum fees normally charged by the towing and recovery operator for basic services for towing and initial hookup of vehicles; 11. Knowingly charge excessive fees for towing, storage, or administrative services or charge fees for services not rendered; 12. Fail to maintain all towing records, which shall include itemized fees, for a period of one year from the date of service; 13. Willfully invoice payment for any services not stipulated or otherwise incorporated in a contract for services rendered between the towing and recovery operator and any locality or political subdivision of the Commonwealth; 14. Employ a driver required to register with the Sex Offender and Crimes Against Minors Registry pursuant to Chapter 9 (§ 9.1-900 et seq.) of Title 9.1; 15. Remove or tow a trespassing vehicle, as provided in § 46.2-1231, or a vehicle towed or removed at the request of a law-enforcement officer to any location outside the Commonwealth; 16. Refuse, at the towing and recovery operator's place of business, to make change, up to $100, for the owner of the vehicle towed without the owner's consent if the owner pays in cash for charges for towing and storage of the vehicle; 17. Violate, or assist, induce, or cooperate with others to violate, any provision of law related to the offering or delivery of towing and recovery services; or 18. Fail to provide the owner of a stolen vehicle written notice of his right under law to be reimbursed for towing and storage of his vehicle out of the state treasury from the appropriation for criminal charges as required in § 46.2-1209. C. No tow truck driver as defined in § 46.2-116 or towing and recovery operator as defined in § 46.2-100 shall knowingly permit another person to occupy a motor vehicle as defined in § 46.2-100 while such motor vehicle is being towed. 2012, cc. 803, 835; 2015, c. 217; 2020, c. 829.