Stay away from this place!!!!. You will pay out-of -pocket for procedures that your Med-ical dental may cover. Last year I was charged $1,500 for a crown on front tooth. This year my other tooth chipped & they said it would cost me $1,700 without checking to see if insurance covered it. I got a 2nd opinion & dentist sent to my dental insurance and they cover my crown. Also if they didn't cover it, crown was $800 which is still much cheaper.. read more

I took my family member who has Medi-cal and was told he needed a crown. They said they only do porcelain and not silver. This would cost $1600. In the meantime, they used up the annual benefit. Got a 2nd opinion. The filling is still intact, no cavities or root canal needed. What a liar!!!! This must be under a new ownership. DO NOT trust BTY- my brother in law is African American and I'm Asian. You get my point. read more

Ghetto is the best word to describe this what should be a dental office 30 or 40-year-old X-ray equipment still works but it's not up to standards these days then after the dental assistant was done with the x-rays the dentist walked in to tell me they don't do root canals they don't do crowns what do you do I said well we can fill the cavity ghetto worthless help uncooperative will never go back I suggest you don't even try it yourself find somewhere else that is in the 21st century not the early 1900s read more

The dental that pulled my teeth was great he made sure that I was not in pain and he was very fast. Thank you for your service

Very rude. From Dentist down to office staff. Poor customer service. Only first 5 patients without appointments will be seen for emergencies. Bad business practice.Office staff having conversations in Spanish about their private lives. Very unprofessional. read more

Wisdom tooth remove by Dr. Rodriguez's super fast, I feel like I could celebrate life again.

I had been going there for over 40 years. The Dental Business Ownership and long time Employees has changed or moved on, Retired??? Today Monday I had an appointment. The lady that set up my Appointment last month assured me that Dentist Dr Ramirez this CuBan would not service me at my reguest. He was very unprofessional with me a senior citizen. When I arrived there they the Dentist owner??? Said that Dr Ramirez must serve me because they were low on staff. I refused Dr Ramirez service because he did an unprofessional job and treated me badly. The new Ownership told me to find a new dental business. He, hisself did an excellent job on my teeth last year. I have no problem with the Owner. read more

The worst dentist ever! Office is very dirty. The wait is long. They don't care about patients.

Do not go there. Avoid at all cost. The staffs were all rude, all they want to do is yank out the tooth, and lie about coverage. Very misleading, not to mention wasting 4-5 hrs with no treatment done at the end. read more

I was a walk in. I was having severe toothache and needed assistance quickly. All the paperwork was done within a few minutes. X-rays plus 3 extractions done within an hour. 5 Stars all around. Thank you very much. read more

This is part 3 of my review, I got a call today from the receptionist the same female that I had such a communication problem with I was trying to deescalate the problem but once again she talked over me and would not listen to me trying to tell her I understand it was not her fault that day and that it was a communication problem and I was definitely not feeling my best after getting 7 teeth removed I was in pain so I was not understanding what was being said I was trying to own up to that and apologize but she's so arrogant all she wanted to do is let me know they're not going to finish working on my mouth because I disrespected her, I think she needs to learn how to listen and not talk to Patriots as if they're stupid she needs to learn how to listen and take under consideration what the person is going through. I would like to talk to the doctor or the owner but I can't seem to get past her when I called the office.9/19/24' read more

Money Hungry! There not her to Help the Community at all back in the Day they did. Every little thing is about Money they are Centered in the Community and most People go here can hardly afford Dental Care, but they will try to talk you to the Bank they say they Private owned, then go elsewhere and stop taking Medi-Cal if your not even trying to help the community. There are other places that take Medi-Cal that's high tech and cleaner, I wish the Richmond Dental had the Original Caring Dentist they once had before. read more

Wanted to write a review on the services I received today; especially in light of so many one star reviews people are leaving. I had a crown fall off a molar yesterday afternoon and called my normal dentist. Unfortunately they had no appointments until sometime in January. Richmond Dental takes the same insurance and has walk-ins available so I gave them a call. The receptionist was pleasant on the phone and said to come in when they opened and someone would be able to take a look at my tooth. When I arrived there was a decent sized gated parking lot. Wasn't paved. But, it was packed gravel so it'd be fine even in wet weather. I was a little early. But, they unlocked the front door promptly at 8:30a, and the receptionist saw me immediately. She had a pleasant attitude and listened to me as I explained my situation. People who already had appointments were seen before me. But, I probably got to a dental chair within 30-45 minutes. The room reminded me of some of the dental offices I'd visited in the 1990s. But, the equipment is up-to-date as they use computers to have X-Rays available immediately. They're also piping in holiday music to keep the atmosphere festive. The main doctor, Dr. Shayan Bayat, saw me. He was friendly, looked at my teeth and suggested multiple crowns, which I had expected. But, took care of my immediately need of recementing the crown that had popped off. I will say that this office was like a "cattle call." By that I mean they were seeing tons of patients while I was there and the doctors bounced back and forth between rooms to use their time expeditiously, and I really didn't have to wait too long while the pain killer injections took hold. Took maybe 15 minutes, give or take, to finish what needed to be done, and I was on my way two hours after I first arrived. Honestly, not bad for a walk-in to a place I'd never been to before; and I was happy just to be seen. I will say that when I was leaving the waiting room was pretty full so can only imagine that had I came a little later I might still be waiting there right now. Perhaps some of the bad reviews were later in the day after staff had been through a stressful day. I don't know. But, that's why I try and go in first thing in the AM whenever possible. All in all, I'd recommend their office if you had a problem like mine. Haven't had more intricate work done there. But, may be in the future. read more

Many reasons why you should avoid this place. 1. Unbelievable wait times. Almost every time my appointment is delayed 1-1.5 hours. Meaning I wait 1-1.5 hours past my appointment time. 2. Parking nightmare 3. I've have had total of 4 different dentist (they have multiple) work on me and ALL MY FILLINGS from all 4 of these dentists are horrible! Uneven, jagged and cuts my floss. I am currently getting all these fillings fixed by a new dentist. 4. Staff and receptionist are rude. Don't go here unless you want to mess up your teeth. read more

First time at this office I will say it does look a bit old but hey who doesn't like a vintage feel to it lol My appointment was a bit delayed but it's OK The girl who took my xrays (Bianca) was very nice and professional! It's always quite scary going to the Dentist but she made me feel safe and made me laugh so that totally reassured me everything was going to be okay When I go back again I hope I get her every time Dr. Bayat was great as well! Was very nice and professional And did a great job on cleaning my teeth read more

The dentist broke my tooth and charged me for the crown, but my insurance covered it and they said no. They practically snaw me from there. The place is xenophobic and racist. Not to mention the attempt at extortion. Very sad. read more

The dentist broke my tooth and wanted me to pay for the crown. My plan covered it. After saying I wouldn't pay, they just kicked me out of there. I was pregnant. They tried to extort me. We suffer xenophobia, racism and aggression. Lamentable read more

I am sadden to find out the dentist I've been visiting for over 20+ years no longer accepts MEDI-CAL for a crown. The cost is now $1400 (per tooth). The x-ray tech that took pictures of my teeth was nice, wore proper PPE. I will go back for yearly cleaning (2x). Hope this helps someone. read more

Dentists are professional, I can't complain about most of them, but I've only seen one of them..there are signs on the walls prohibiting cell phones.. texting isn't a problem here, but loud phones and requests to turn them down is. I finally asked their male receptionist to ask the two people to turn down their phones...he ignored that.. after they left he asked if the phones were still loud. If the front of the office is poorly run and they ignored patients..what else are they lax about and could care less about? read more

I don't see how a person can be the first person In line before anyone get there but end up being seen last, just how, I was a walk in but so was mostly everyone else, it just crazy read more

Dr. Wang. What was suppose to be a routine office visit turned into absolute hell!! I was almost attacked by Dr Wang all while her co workers stood by. This lets me know this isn't the first incident that has transpired because, she was entirely to comfortable disrespecting me. The fact that this lady, aggressively wanted a physical altercation with a patient is unbelievable. It's unreal but, that's the experience I had to endure. To say the least. I asked the receptionist to call the police and another Dr. told her not to. I felt so helpless! How could you not call the authorities when clearly a person is in need. The officers arrived and the entire staff lied for her! I'll be filling a formal complaint. This office is the worst read more

Waited almost 2 hours. Dentist finally called my name and walked in for doing X-Ray my teeth. After that it's done. Dentist told me to wait outside for around 30 mins - 1 hour. So, I left and not going to that place anymore because they're wasting your time! Front desk was very rude since I requested for x ray. It cost me $20 for copies! Please do not go to that place. This place need SHUT DOWN ! Please find best dental services you have. Be careful where are you going to dental services. read more

I left this building in tears, they have no control over what's going on in the waiting room, been molested by this black lady if I can call her lady, she was rude and was trying to start a fight, I'm pregnant and all I needed was a cleaning for my teeth but all I got was a headache and left in tears cause I couldn't stand that lady's comments and threat.Please don't go here, worst place ever to get care. read more

I called in for an emergency booking, and someone at the other end said come in at 1:30. Got there and there was no record of my calling, and no chance of being seen because of the 5 walk-ins per day rule, and it was too late in the day to find anyone else. So I'll just tough this screaming toothache out for another 24 hours, because that's when I can see my regular dentist who I trust. read more

I mean why would you?!! After all, dental treatments are supposed to be clean and hygienic, right? These folks can't even clean their own front door and walkways. I mean trash everywhere - on the street in front of the building, the front doorsteps, and the abandoned lot next door. I mean that says it all - an abandoned lot next door is often cleaner. And I'll tell you - the folks living close by seem to do their very level-best to take care of the area, yet it's the dental office that fails to do their part. When customers or patients visit the building, the staff have no consideration for them or their own business as they fail to clean up after their visitors. I've even seen staff step over the trash on the way in. There's also a church there - but they do make great strides to be considerate and respectful of all and keep their area neat unlike their next door neighbors. I understand they provide discounted procedures - and it shows what they think of those folks who need the help. Discounted does not mean folks deserve less or have to be subjected to a substandard facility. If you have plans on getting a tetanus shot after any dental procedure here - you're in luck - Kaiser is down the street and around the corner. You'll need it. read more

If I could rate 0 I would. Save yourself the toothache, headache and heartache of having to deal with unjust and unprofessional dental clinic this claims to be. Not once, not twice but three times these group of "dentists" have failed miserably at their work. I've never been through such a tiring experience as much as having work done through this clinic. Having denti-Cal for some time. This was one of the only clinics who accepted it at the time. I regret not looking for something a little farther to have the work done. I warn anyone who's planning to go to this dental clinic, don't do it. read more

This place is misleading, receptionists are rude and lie and the dentist doesn't listen. Let's talk about Covid brewing pot. They except walk-ins and once they get full they don't direct anyone to wait outside or in there cars. No hand sanitizer and when you get your temperature check you have to lean on the counter where everyone else leans, the time I was sitting there no one came and wiped or cleaned anything off. the other day I Walked in during lunch hours and receptionist was behind the counter with no mask. They make people feel non human if you have medical. Don't recommend coming here also if you file a complaint they will deny you service. read more

Poor aesthetics, parking, safety, etc., for such a profitable profession. Examined by an arrogant dentist (owner maybe?) who began by suggesting I extract four front teeth and create a bridge to solve some issues. Crude and not a thought to preserving or applying latest dental techniques. After the exam, I was passed off to twenty-something rookie and his assistant who worked on me for over two hours in the chair, without a break or even an explanation as to what he was doing. He used the dental burring tool over and over and over, endlessly... As if he couldn't or was not sufficiently experienced to do it right in a couple of tries. Meet snarky at the front desk. Office policies indicate they are more interested in getting their money up front before service. Zero empathy. More like a cattle pen operation that a clean, compassionate, professional dental office. Will not return. Too much negativity and in experienced temp-hires for my money AND insurance. read more

Not a big fan of this place. My experience here had me not wanting to go see a dentist ever again. But now I go somewhere else and enjoy my visits at my new dental place. So here's the story, I came to this dental place a few years back and had a full teeth cleaning as well as adding a crown. During this time, I haven't seen a dentist for a couple of years due to insurance issues. I met with Dr. Low, but another Dentist was primarily doing the work on me. The other dentist and his assistant wasn't to friendly or being professional. As they were working on my teeth, they made sarcastic remarks and how poor my dental hygiene was (thanks a lot, i came here to to get advice and my teeth clean and to not be put down!). I felt really uncomfortable and bad about myself after leaving this place. I don't know how it is now, but I wouldn't recommend it if you guys wanna go to a dental office not feeling comfortable about your dental hygiene's. I would rather go to another place where their dentist can work with you and support you to building a better hygiene rather than hearing sh*t talking. read more

Look, if you want 3-D flat panels in every chair, digital x-rays, valet parking and free goodies after your visit with supermodels and Chippendale dancers checking you in Vegas-style - someone has to pay for those luxuries. The Richmond Dental Building (nice name) is b a r e b o n e s. The signage in the lobby is so old the Richmond Chamber of Commerce sign still has "415" area code telephone numbers on it. But you know what, it is clean and cheap. That is why we went; no insurance with a visiting relative from out of the country and "Dr. Low's" prices are "low". That is what counts when you are paying cash and looking for dental work that doesn't involve a trip to one of the two San Francisco Dental schools, etc. I was not the patient and so I had the opportunity to observe all of the staff (and Dentists) operate for a total of about five to six hours, on two separate days. They were all smiles, professional, and the root canal went perfectly. Here is the best part: they saw us on a Monday morning without an appointment and even though they were clearly busy; navigated the situation and were professional and friendly the whole time. As far as all of the criticism about the staff; please - have you ever tried working with the general public when they are in physical pain? These people are not running a day spa so they don't need to cater to you, I am sure they have their good days and bad days - just like all of us. So drop the one-star drama and give these folks a break. You want reasonably priced dental work, go to 16th and Macdonald in Richmond... if you can't stand the heat, drive to Walnut Creek for a more pleasurable experience. read more

I won't sugar coat it, but when I was sent to this place by an employer I was apprehensive to say the least. Outside its a dental Fort Knox and inside its nothing elaborate by any means. I was called back and that's where I was shocked.... Awesome staff, very friendly, knowledgeable and professional. The dentist appeared did his thing and during the time he explained what he was doing and bantered as much as possible given my mouth was opened wide. Only drawback I would say is the large volume of patients going in and out, but honestly that doesn't effect me so I didn't pay it much mind. read more

This place is not good. Today a lady was cleaning my teeth. I told her where I was having pain. She ignored my warning and proceeded to clean my teeth with a very heavy hand , poking my gums and saying oops. The thing that spays water in your mouth was up so high I thought I might drowned. I asked her halfway through to please be gentler on my gums. She said "what ? I'm not being gentle?" I asked her to stop , got up and walked out. read more

Easy to get to with reliable service and minimal wait time. The outside may look intimidating, but what in Richmond doesn't look intimidating? Dr. Low is the man and knows what he's doing. His staff is super friendly and patient. Everyone is helpful, knowledgeable and professional. Every time I've been here, I never had to wait long, never ran into an unfriendly employee, and never had to stay longer than an hour and a half - that's from yearly cleanings to fillings and x-rays. What more could you ask for at a dental office? I won't need to go to a different office ever because based on what everyone else is saying, this kind of service is hard to find. But, fear not. Dr. Low is there and his office is right across from BART, so it's super easy to get to. read more

In March 2019, I went to the Richmond Dental Building. I needed some extensive dental work done Dr Bayat and his assistants Paulette and Kirah treated me very special. He was very professional and personable. The process was timely waiting on the insurance to be approved. I highly recommend Dr Bayat and his team of staff members. The end results were well worth the time waiting for the insurance company to give there approval. read more

I've always been terrified of going to the dentist. I had severe pain and swelling from some broken teeth. I called Richmond Dental Building and I went there as a walk-in. They completed my exam right away and removed the teeth and infection and got me out of pain. I was amazed by how quickly they accommodated me even though they seemed very busy. I was greeted by the friendly staff and everyone worked together like a big family. Dr. Bayat completed my exam and he performed the procedure himself, even though he was busy with his scheduled patients at the time. I will be going back there to get more work done. I highly recommend this office if you are looking for quality dentistry at a reasonable cost. read more

After reading the reviews about the Richmond Dental Building I had to ask my self why am I calling this place . I have double coverage insurance through Delta Dental and I can basically go anywhere I wish. My dentist office was closed for the day and I had to find a dentist that was open and that's how I ended up as a walk-in patient at the Richmond Dental Building. I phoned in first and spoke with the front desk receptionist Yasmin, she was the kindest and most caring person that took my information down over the phone and told me that I could come right down as a walk-in patient , once I got there I sat in the lobby still thinking about the terrible reviews I had read about the dentist office wondering should I just grab my purse and run out the door , BUT then another staff personnel came to the door and called my name to be seen in the exam room , she was also kind and caring and then I was greeted by a physician with a caring attitude that explained to me what was going on with my tooth and what could be done and finally it was time to have my back molar tooth pulled, this is when I had the opportunity to meet 2 more of the most caring and thoughtful people, one was the dental assistant and the other was the oral surgeon that pulled my tooth . His name was Dr. Lee. . I have to honestly say having dual Delta Dental Insurance with the ability to go anywhere I choose . I would definitely go back to the Richmond Dental Building and refer all of my friends that have Dual Delta Dental coverage. The service I received was excellent. LaVonne R. read more

I got my teeth deep cleaned yesterday, and although it was a little painful, the hygienist cleaned my teeth really good, usually when I get my teeth cleaned the numb my teeth with a needle, not this time they numbed my gums using a syringe on my gums. I will be going back read more

I have to say, the service that I had received was far less than good. I came in with tooth pain (massive pain). I hoping that something could be done about it, but I was given antibiotics (which got rid of the infection....somewhat)...and that was pretty much it. They told me the options for fixing up my teeth and of course the expensive cost....but nothing to stop the pain. Not sure if I'll be returning to this facility. read more

Just want to say i love there customer service and the doctor ‍ was amazing angel hands thank you Dr Ramirez also the lady that takes X-rays she is so nice thank you read more

I called the front desk to ask about my dental insurance coverage. They said they didn't know that I could call and ask my insurance. I called another office they were able to help me without hesitations, so I set up an appointment. read more