The lady in the parts department has the biggest attitude, very poor customer service skills, never went the extra step, or gave me other options, she got mad at another customer for asking her, and telling her what she wanted to be done to a car key. A pretty face is not enough in a place where you have to know the type of work you were hired to do, employees like this lady should not be dealing face to face with customers. read more

After no one acknowledging me for about 5 minutes I spoke up. Customer service was good from then on. Bernard my service guy was great, on top of things, kept me informed. Free car wash and it wasn't bad. I have paid for worse. They even vacuumed out the car. I took their recommendations and the total bill ended up being over 200. I went in for oil change then the up sell of tire rotation for 20.00. Then More filter changes oil and air I drive my car alot so I appreciate the service recommendations. The place is huge like I could not believe it read more

Shoppers beware: these people are UNETHICAL. Specifically, Stefan Levy and Paul Browne. They proposed a deal for Honda Odyssey EX-L with a trade-in. The offer for the trade-in was awfully lowballed. So far, no problem, it is incumbent on us the clients to do our homework. There was a verbal agreement that the deal on the new car would remain the same without a trade in. So I drove to CARMAX to sell the trade-in there. While waiting at CARMAX, I called them and, once again, had verbal confirmation on the deal. Then 30 minutes later I got a text saying they made a mistake, they claimed the quote was for a lower trim EX. I called and, yes, the original deal for a EX-L, verbally agreed upon twice, was now off the table. Fortunately CARMAX honors their internet offers (be truthful on the questionnaire) and I got a similar deal for a EX-L at another dealer. read more

on July 6, 2022 I found a 2020 Certified preowned Honda civic advertised online by rick case honda for $23,400.00. The next morning I called rick case honda to see if the car was still available. It was so I drove to the dealership and test drove the car and liked it. The salesman printed up the contract and had a price of $24, 200.00. I showed him the ad and his first response was that the sale price had changed overnight. He went to see his "manager" and came back and said the added amount $2,000.00 was for the car being "certified" and even though it didn't say there was an extra charge in the add for it being certified he said that was how it was done in the industry. I told him That was complete nonsense. He said he would reduce it by $1000.00. He also said the car still had a year and a half left on the factory warranty and tried to sell me an extended warranty which I declined. On the contract I scratched out the "as is language" in light of the warranty. I put down $13,000.00 in cash and closed the deal. The salesman handed me the Honda car info folder and said a copy of the contract was in it.I latter discovered it wasn't and asked for a copy of it a week latter after getting the financing paperwork from Wellsfargo. The contract with rick case had added charges for things I never authorized; something called "nextmile" and "costgaurd" neither of which I had any idea what they were together with taxes and double billing for registration and taxes on the unwanted services totaling over two thousand dollars. There was an additional charge of $799.00 for "pre delivery service charge". My initials were forged on the bogus contract. When I complained about these charges they sent me a check for $800.00 saying it was the difference between the advertised price and the price they charged me.I called and told them this didn't settle our dispute. I told them I wanted the rest of the fraudulent fees put in the contract back, approximately $2800.00. They have not responded. Rick Case has to consult their book of lies to figure out what they said an hour ago. Additionally I noticed on Yelp that a majority of the 289 reviews were one star and involved the bait and switch. They are guilty of violating FDUPTA, civil theft, forgery as well as several other actions. It doesn't get any crookeder than these den of thieves. read more

After a 6 hour ordeal, we purchased a new 2019 Honda Civic from Rick Case Honda on 09-20-19. My wife and I have lots of life experience purchasing cars. Our credit is pristine. Salesman Chris was friendly and helpful. Sales manager on duty (did not get his name) attempted to cover up the bogus $700 dealer fee, then misrepresented my final offer to finance (Sam Ziade). Finance attempted a heavy sales pitch for extended warranty and gap insurance which we naturally declined. Dealer financing could not match our bank financing despite a credit score in the 800s. At this point, we were given a final sales sheet and noticed the sales price was $350 higher than the agreed sales price. Sales manager and finance had to redo the bill of sale claiming it was a mistake. Finally, the corrected bill of sale was signed and the deal completed. The car was washed and ready to drive off when I noticed scratches in the paint. I refused the car. The second car had a paint chip in the trunk lid. I refused the car again. The third car was pristine with only 5 miles on the odometer and was accepted. After 6 hours and resigning of the finance papers twice, we drove off exhausted and very disappointed with this dealership. Buyer Beware!!!! read more

Just picked up my car from an oil change the manager Wade was extremely rude. There was a miscommunication in regards to the service I needed done to my car and his demeanor and the way he came at me was dissatisfying! You are in the Customer service business, I would suggest you learn how to communicate and treat your customers in a way that wants them to become loyal costumers. I will NEVER return there for any services and I will definitely NEVeR lease a car through Rick Case Honda again! read more

This place is constantly soliciting to you. For Christ sake stop! I specifically told my advisor that I didn't want a call from a sales person, it was noted on my work order and yet the thirsty b-s called. If I wanted to buy a new car, I wouldn't have this one serviced. I'd let you take care of it. I'll never buy another Honda or any car from a Rick Case brand. read more

Only positive note, is the Assistant Service Manager Richard Robinson did try to assist me and was professional. Now let's get to the actual car. I purchased my car brand new in 2014. Since then I have had faulty bolts in my car, a damaged microphone for the phone system and a faulty battery. Brand new right? Every time I go to fix and issue I am perceived as crazy until they find out it is a legitimate issue. Now again my battery is dead within a year of them replacing the first faulty battery. I was told it is because we live in FL and extreme weather could cause it. Extreme weather or another faulty battery they choose not to replace. They said it is because of Honda themselves but Rick Case can not offer any remedy. A joke. Just in it for the money read more

After finding a car that I was interested in on Edmunds, I sent a message to verify availability. I received multiple calls and texts to see if I was going to come and when I was going to come to see the car. 30 minute drive, to find out that the car has been sold for many months and they didn't take the time as sales associates to verify that the car was on the lot. Big waste of time. The sales people which there were many not working with customers could have taken a moment the look up that car stock number, but instead sat at their computers. Disrespectful of my time and no accountability on the salesman's part. If zero stars was an option. read more

I came in to shop for a civic 2022 online Rick case has lease offers for 3499 down for 36 months and 220 monthly payment .... The finance manager did not want to honer the offers online instead he wanted to give me 3000 down with a payment of 430 on a sport civic my credit score is 800+ .... The finance manager was rude and even nasty this place has gone down hill ... Me and my family always buy cars here and I always had sent many customers to this dealer because they always where good company unfortunately not anymore ... fake advertising very dishonest read more

My husband and I bought a car from RC back in May. We were told by the FM that he threw 3 years worth of free oil changes in for us. Turns out he charged us for that. First time I went for an oil change, the service guy told me I needed new tires on my next visit, which was not true. I was actually told by my salesperson that they do that just to make a sale. Nice way of doing business! Then my brake service light came on in my car. I took it back to them and told them I wanted it fixed because I just bought the car and I shouldn't be having issues with it. So they took it to Nissan. It's been 7 weeks and we still don't have it. Yes, they gave us a loaner, but that's because I fought for it. We sent an email to customer service. My salesperson called me the same day and told me to bring back the loaner and that the FM didn't want to do business with us anymore. I laughed. She said they would refund us. We drove all the way out there, just to be disappointed once again. They tried to sell us a car, by giving us less for our vehicle. They wanted to do a trade in for $8000 less than what we owed. We said no way and ended up leaving with no kind of improvement. They made it impossible to get a new car and also impossible to refund us. They said if they were to refund us, they would have to charge us for the mileage we put on the car and the tax, title, etc. Total rip offs! Trust me, I'll never go to them again to buy a car. read more

The service is just not good here. And if you call for parts, you'll be waiting for years. Been this way for years now.

I came in to drop off my car two days in a row. The first day, I was told a repair covered under extended warranty wasn't covered and would cost me $175 just to investigate, not even repair. When I called the sales department, I was told in no uncertain terms that my repair would be covered under the extended warranty. I called back the service department immediately to make an appointment for the following day and requested to talk to a manager. I was told a manager would call me back as one was not available at the moment. I have yet to receive a call back. Day two I come in to drop off my car. Today I am told only express service and oil changes are done today. When I ask why I was told my repair could be done today when I gave specific details about my repair when making my second appointment, they repeated only express service could be provided. Now I have to bring my car back a third time for a simple repair that could have been fixed on my first visit. If you are looking for a car from Honda, please visit any other dealership. I have never had such a bad experience with a dealership before. read more

***WARNING INTERNET DEPARTMENT IS A FARCE*** They are just gloried appointment setters. Called today for a quote on a Honda. Spoke to an "internet sales person". They wouldn't quote me a price over the phone despite my desire to do everything over the phone, purchase order, finance and all paperwork needed to just walk in sign and get keys. He said a manager would call me back. They did and told me to come in and give me the best deal. I go in and Rodger Dodger a supposed General Sales Manager quoted me one price and persisted on getting what I considered was a fair deal. He then must of forgotten the price he quoted because he preceded to raise the price. If didn't have a degree in accounting to counter the backflips Rodger Dodger would throw at me, I probably would have bought the car. Place is the largest Honda dealer for a reason. They overcharge and manipulate their customers. Go to a smaller dealership for personalized attention and better service. I guess Rick is losing his touch with the new culture taking over at the office. read more

The worst collision center, the worst costumer service, the most delayed to deliver the vehicles.

Rick Case Honda is the standard for customer service!! I have purchased my last 3 new cars there and have even convinced my parents to purchase from this dealership even though they live an hour away!! Most recently I needed to purchase a used car. My experience with OTHER used car dealerships left me dejected and distrustful, but Rick Case Used Car sales has changed your mind! Rey was our salesman. He was kind, patient and trustworthy. This was a car for my 19 year old daughter who was in a terrible car accident. He was responsive to her questions and did not sideline her. Everyone from the cashier to the sales manager were friendly and helpful even though it was past closing time. I even got a thank you text the next day from Rey asking if I had any additional needs or questions!! Simply the best!! read more

I have had an issue with my Bluetooth in my car and they cannot do anything about it. I have been having problems with it since the first year I got my car in 2016. I love my car, but I've had an issue since day one and they cannot resolve it. I'm going to make another appointment, just so they can tell me that they can't do anything about it. Also the customer service there is terrible. My mom and I were walking around for 30 minutes last time I had an oil change because nobody knew where I was supposed to go!! The workers only approached us if we were buying a new car and had no idea what we were talking about when we asked them any sort of question. Overall, Honda has great great cars but I will NEVER purchase anything from there ever again. I can't read more

I as so excited to purchase my new car, and decided to go to Rick Case Honda being that my parents purchased a car from them before. Not only that but I thought that the name Rick Case held some integrity. Well boy was I WRONG. I went in and got a quote on a vehicle and went back another day so that I could bring the money. When I returned I wanted specifics on the color and accessories. The finance manager Rodney advised at first that he would be able to get me the ideal car that I desire if I purchased it right then and there. I too a few minutes to think about it and then he said "Okay if you do it now I will upgrade you to a higher model for the same price as the original one I wanted". Well I thought that was a great deal, that was until I went home and noticed that he charged me over $2,000 more than the original one I wanted. When I went back in the morning to speak with him, the once kind Finance Manger became a rude and obnoxious jerk. He loud talked me right in from of the dealership and told me what he was doing me a favor. When I told him that I just got off the phone with the original finance guy and he agreed that was not the price we agreed on, he told me " Well he lied to you". Wow talk about a slap in the face. In the end he agreed to give me a $500.00 refund, but I still ended up paying $1500.00 more than I agree on and wanted to. Will never go back to Rick Case Honda. I am afraid that they truly have let their morals go. read more

Great Sales team, but watch out for the Finance Manager. After a handshake on agreed terms, he changed the numbers without telling me upping the monthly cost by $200. I backed out and bought my CRV at Autonation Honda. Interestingly, Rick Case Honda sent a letter explaining why they denied me. It was my credit rating, then showed my rate of 801. Do yourself a favor if you value your time. Go elsewhere ~ anywhere else. read more

Alert! Warning! Scare tactics used in service department. I brought my 2016 RDX 43k in for an oil change. The SALES advisor pointed out that I needed a tire rotation based on some wear on the outside wall of my 3 month old tires. I hadn't noticed a pull but went ahead and agreed to the rotation. After inspecting the car the SALES advisor came to consult with me. According to him I needed a brake system flush, a coolant system flush. Additionally, he said the computer showed I needed a fuel system service. My car was driving well and has been meticulously maintained by a Acura mechanic not associated with Rick Case-no history in their computer. He told me not doing the fuel service was like playing Russian Roulette. The engine could explode at anytime-much like the timing belt slipping and destroying the engine. Yeah, no. I took the vehicle to my mechanic. They inspected the car and hooked it up to the computer and surprise -NOT! There is nothing wrong with my vehicle. Nothing! I've bought two vehicles from this dealer. They will no longer get any business from me! You have been warned! In case you need a fabulous honest Acura/Honda mechanic go to Jap Tech on Pines Blvd. 954-985-9855 Howard and his crew are as honest as the days are hot and humid in South Florida in June! read more

Do not ever buy a car at this dealer; all they do is scam. I was a good customer for this dealer for approximately 10+years and every time I went to buy a car, I left with too. I thought there were loyal, but it was unto 2018 they demonstrated and I discover what they do to customers. If you buy a car from this place, make sure you triple TWICE the contract you are signing !! I had this experience where I signed with a 4% interest and they sent to the bank a contract with 7.5% !!!! plus the brand new 2018 Honda Odyssey EXL-Nav-Ent. I was paying monthly with this high interest started to give me serious problems to the point the car was dissembled completely and after this, the car wasn't the same, kept the same problem: the audio system/Ent was not working properly. I did the process of Lemon law and their advice was to traded in, at the same dealer!! Of course I was going to be way "up side down" !!! American Honda did not listen to ALL the complaints.Do not get get advise from Romeo (Salesman) Alex Almeida (Service Manager) Erica (Finance) or Adrianne (Finance Manager) THE WORSE! Never again. Not to mentioned that I had to trade in my perfect condition 2015 Honda Odyssey when I received a recall that the back seat was not hitched to the floor and needs to be fix ( something that was not happening to the one I had, but went since I received letters and calls) I went to the dealer and Romeo told there was NO fix for this and they could not sell anymore the model I had. He even said "Look around, do you see this Odyssey same as yours? No right, this is because we had to removed them and cannot sell it and there WAS NO WAY TO FIX IT FOR A LONG TIME; I think you are better of if you trade it in. I will give you a good deal" of course I was scared because thought it was something serious and because I have children, I did not want to be in a car that was dangerous (like he said) and were not to be fix for a long time Do not get get advise from Romeo (Salesman) Alex Almeida (Service Manager) Erica (Finance) or Adrianne (Finance Manager) THE WORSE! Never again. So I ended up trading it BUT in another dealer, with a great interest rate (1.9% )and the people there: BEYOND EXCELLENT! read more

Rick Case Honda - Auto Repair Near Me - Davie, Florida

I recently bought a car from Rick Case from Soco - great experience from A-Z. She is great and her after-sales service was thorough - she made sure everything was just right with a minor issue we encountered on a CPO Pilot. Maria in service was very helpful and the car is running very nicely. Fast forward to our first service appointment today. I arrived at the express service lane and was immediately greeted by Karen. She was friendly, courteous and efficient - even holding the door for me. Next up, service star Waldo Curtis as my service advisor. He worked magic and got my car in/out quicker than initially quoted - overdelivering is a major plus! With the wifi and work desk area, I was able to stay working until after the car was ready without any problem. Grabbed a cafecito and pastelitos at the little coffee shop and I'll probably get my hair cut at the in-house barber shop next time - Waldo had a sharp cut so I know the barber is legit. I drove up from Miami and will continue to do so for service like this. I just got off a Toyota lease and my service experience at a major Miami Toyota dealer was always off somehow - despite the free Toyota Care. I'll keep driving up from Miami because of Karen, Waldo and the service at Rick Case Honda. read more

There is a sakes Manager by the name Andy Radu he is very rude!!! I will never go to this dealer again. My family has bought several cars there and never again!!! This guy needs to be fired. Did not want to help us and was rude. read more

The worst experience I've ever had at car dealership. I took it there for a recall and routine oil change/tire rotation. I made the appointment because they needed to order the parts for the recall....well I get there and they don't have the parts. I specifically waited 2 weeks before this appointment so that they had enough time to order the parts. Then they tell me they don't top off fluids or rotate tires that need to be changed (meanwhile, my tires are fine and were trying up sale me). I would never recommend this place to anyone. And in the future, I will not be buying a car from them read more

Not happy this time.. came back with a list and overcharged me for a synthetic oil change. I like because it's Honda but to much pressure when you just getting a oil change. Over $90... I think the owners of Rick Case wouldn't like that. Very disappointed because I really love my CRV and really liked the brothers that sold it to me. SAD read more

If you want to get lied to this is the place to come. You will not be disappointed. They promise the world to you. As long as you buy or lease a vehicle from them. Once you do. forget about it. When you come for service is the time to get you back. The best is that all the people that make fake promises and fake paper work they no longer work for the company. Called convince or what. (Sales person and finance agent) read more

I've been to different Rick Case dealerships and I can say that all of the locations are very efficient, very fast and they give great customer service. You are always taken care of during your service. They have a nice waiting area by the service station but not as much refreshments unlike some of the other dealership. They do excellent service and you are well taken care of here read more

This is a very big dealership but guess what. To support this though they want to make sure they can empty your pockets. The 2015 Hondas are out so I thought maybe the 2014 would get us some good deals. Guess what you are at a car dealership old things are to be sold at a higher price than a new one. That's the logic these so called sales people try to jam down your throat. I had heard good things about this dealership but after visiting them i changed my mind. Not likely to go back any time soon. All they wanna do is sell you a car and provide no real customer experience. Good luck if you walk in !!!! read more

Bad service department, why allow customers the opportunity to make an appointment to diagnose a problem then not even bother to look a the vehicle for over four hours. read more

Do not shop at this dealership. Even more detailed, don't work with Gonzalo Jimenez. They valued my trade-in at the FAIR condition level when it only had 805 miles on it an it being a 2015 model. They said that the dealership offers up to $3,000 above market value for KBB value. This is a lie. Also, don't work with Gonzalo Jimenez, as he will promise you the world, but he won't deliver. He will have you drive up to Rick Case, which is a long way from Miami, only to be disappointed. This won't be the last time they have heard about this. It is a crime how low the trade-ins are at Rick Case Honda. read more

Terrible service department & customer service. I brought car in for first service and was met with bad attitude from the service rep right away. They don't want to be bothered and get upset If you ask them to check some minor things you think are wrong with the car. Their default response is to tell you it's going to take several hours for them to get to it. Confronting them and calling them out on their bad attitude with management seems like the only way they back down. I will not be bringing my car back to them for anything and I will never buy another car from them again. read more

This dealership is a scam. I emailed them asking for a quote on a car I knew I wanted to buy. My mistake. That began a never-ending crusade on their part to try to get me in to there showroom WHILE NEVER ACTUALLY DISCLOSING THE PRICE. After finally going in because "their policy is to not give prices over the phone or in emails" they quoted me a price that was a couple of thousand dollars ABOVE the sticker price. When I asked them how the hell they could quote a price ABOVE sticker when every other dealer was below sticker their response was "but you get all of the benefits of our big dealership." I promptly thanked the idiot salesman for wasting my time and walked out. What a dump. read more

Just bought a Pilot elite 2016 . When I was ready to go home, ( after being 6 hours with sales) got in my SUV the outside was kind of clean but the inside was full of dirt!! So I told the sales man and he told me to go back on Friday they would clean it! So I called to make an appointment at 12 pm on Friday. Friday 11:45 I'm at Rick case Honda !! The sales person took my car and came back at 2:10pm !!!!! I open the door and surprise, nothing has been done or clean inside and it's even dirtier than it was!! Went back to get the sales man and is answer was I know they are really busy !! Wow It's my fourth car that I buy from Honda store and I never saw that !! I will never go back there and I will never recommend that store !! read more

I live in Miami and bought my car at Rick Case 3 years ago because the Honda dealers here I consider to be sharks. I try to take it to the dealer for servicing when I can and thought they were above padding and gouging. Boy was I wrong! I just got taken to the cleaners by them for a sensor job that is typically priced $200 cheaper. Sorry Rick Case, you've lost another good customer. I miss the good old days. read more

BAIT AND SWITCH. Bought our last 4 cars at AutoNation but gave Rick Case a shot because of a phenomenal end of month promo on a CRV LX. Even with a 780 credit score their $260/mo zero due at signing turned into $320/mo. After negotiating for 3 hours on Halloween morning (with our 11 year old! ) they let us walk because we refused to put an additional $200 down. (We had conceded $278/mo and first month down). HUGE Thumbs down to the super rude Internet Manager Alan! Slightly smaller thumbs down to the much nicer but still unreasonable Sales Manager, Adrienne and GM Mark. read more

I took my vehicle in for a oil change on Sunday, October 13. I scheduled an appointment for 11am. The express service entrance was blocked by service trucks that were performing maintenance on the building. After driving around and speaking to one of the new car salesman, he directed me to an alternate entrance. Once checked in, I went to the customer lounge to wait for my car to be serviced. The service advisor came in with my elements. She said both filters were in horrible condition and needed to be changed. I advised her that I just changed them 7000 miles ago. I have to wonder where the filthy filters came from. She also advised that I needed an alignment, engine coolant changed, and to replace my automatic transmission fluid. Since my vehicle is equipped with Maintenance Minder, I asked the service advisor if my Maintenance Minder recommended the coolant and ATF changes. She said "No, but your car is getting close to 30,000 miles." What a joke. She was just trying to take advantage of me and get me to agree to another $300 in charges. I really look forward to getting the call from Honda North America customer service. I will give them honest feedback on my experience with Rick Case Honda's express service department. Until then, I hope Rick Case does not get away with ripping off anymore unsuspecting customers! read more

NEVER do business here. Sales associates are pushy and aggressively wasted several hours of our time. They refused to talk numbers until I test drove a vehicle that was significantly outside my disclosed budget. I was completely against this in the first place but they insisted "this is how we do business". Oh by ignoring what the customers wants? When we finally sat to talk numbers, they were significantly higher than advertized. While it may be true of all dealers who market low-low prices that come with miles of fine print, exceptions, and difficult-to-meet requirements...it exposes the industry for what it really is: DISENGENUOUS. Predatory lenders are all the same. Once you figure out the deception all credibility and respect goes out the window. The icing on the cake is that pathetic act they put on where they to go back and forth on the pricing to "fight for you" and to "get you the best possible deal". LOL why even do this? Where's the mystery man? Is he too busy to come out and talk numbers with a Senior Financial Analyst and a CPA? So spooky and mysterious! Its 2016 and as an aware consumer, you need to start standing up and voting with your dollars. Vote AGAINST this type of treatment by shopping elsewhere. DON'T give your hard-earned money to sharks liars deceivers and thieves. If you think I'm being unfair, check any advertized price and ask them what the stipulations are and if the average person meets those qualifiers. Edit to Christine: I'd sooner swallow broken glass before I help fix your business. Your copy paste canned response only serves to perpetuate the disengenuous nature of your business and is not at all appreciated. I'm supposed to call you and talk about what? Thanks, but no thanks. I already bought a car elsewhere. read more

Took my car in for service and one of their employees decided to help himself to take something valuable of mine, they didn't take the matter seriously. read more

I will try not to make this review too long. I bought my car from this place. I was very happy with my experience here. I am very happy with my car. They would have originally gotten a 5 star rating in my book. Reason being, they paid for my gas to travel the distance to check out the car, they gave me the best price, the extended warranty, the facility was incredible, the salesman was helpful and informative, and the finance guy was helpful and hilarious. Why the deduction of the 2 stars you might ask? Two weeks later, I call the salesman to ask if he can fax my bill of sale to my insurance company. Apparently my insurance company had already asked them once with no success. The salesman IMMEDIATELY asked, "why did you give me four out of five stars on the survey?" I ask, " what survey?" Apparently my husband had received a phone survey. He gave the experience 4 out of 5 stars. Well, for the salesman this was UTTER failure. He was semi unprofessional with me on the phone while asking about the survey. He told me he would call me back in a minute to answer my question about the insurance. la dee da dee da.....I waited. He never called me back. Guess who he did call though? My husband. My husband said the guy harassed him about the 4 out of 5 star rating, implying that he royally screwed him over. My husband was floored. He said the guy was completely unprofessional. By the way, he never faxed my insurance company the bill of sale. I had to go there in person and handle it myself. read more

I have leased 5 vehicles here and recently referred 2 friends - but I still am leaning more towards a "Meh" - 2.5-ish stars review for Rick Case Honda. There is clearly a focus on customer service that is drilled in to the organization (surveys, surveys, surveys). Lots of smiling faces - and hungry sales folks eager to help (get your business). On the service (oil change/repair) side, I have no complaints. This end of the business runs like clock work and they have their service protocols down to a science. On the sales side - not so much. All of my experiences on the sales side at Rick Case have left me - well, utterly exhausted. It may have to do with the fact that I only come here during big promo/sales events - so the place is usually very busy. But still- no excuses. You are supposed to be busy if you are the best. The actual sales transaction is what it is - you have to be an educated consumer - bottom line. I've had smart, helpful sales people, and a few lack luster ones. At the end of the day, I believe I got a fair deal - good car, good price. Once you leave the sales desk however, the rest of the customer experience falls apart. You wait forever to go through the paperwork- and it is very rushed. There are also too many people, it seems. I didn't know who was taking care of me after my sales guy left the scene. After negotiating a car purchase, the customer usually just wants to get the hell out of there- like me, so I find myself signing away - paper after paper - without much discussion. The finance guys are nice but seem very over worked - trying to keep up with the volume. They also don't seem to have all of the info from the sales guy. The hand off from sale to close needs to be better. My most recent experience resulted in an extra mileage charge on previous lease getting lost in the shuffle. About a month after ending a lease and buying a new one - Honda Finance (separate entity) came looking for what was owed for mileage on the previous car. It took a few weeks to sort it out and I was NOT happy. No one on the phone at Rick Case knew what to do with me or the situation and my poor sales guy was kind of at a loss -- or probably figured out something got messed up and didn't know how to resolve it. In the end, I turned in to the unhappy customer from hell. The GM of sales finally got involved and figured things out and eventually did the right thing - made sure I was not left holding the bag - or paying a dime. It took a long time - and a lot of energy and nagging on my part - which I did not appreciate, so the positive resolution was nothing to really celebrate. Long story short- Rick Case does have good deals. They do try their best to differentiate by providing the superior customer service- but they fall short. At the end of the day, they are a car dealership. The service, on-demand economy has not quite figured out how to simplify a new car purchase or lease transaction/experience- but it's only a matter of time (and I can't wait). When my leases are up, I am going to shop around a lot more before coming back to Rick Case. read more