Service: Tire patched and the tires pressure regulated I…read moreneed to make an emergency appointment before driving 8 hours. They got me in and out. The Employees are wonderful and were super easy to work with. I recommend this place 100%

Great prices, frienly staff, awesome place to take your car. Owner is awesome!!!! Would recommendread more

This mechanic has been great so far. We needed something reattached on the under side of our Mazda…read moreand they fixed it without issue. The big win was being able to make an appointment online and communicate via text. That is so rare and it's very appreciated!

I've only done minor things here, but left feeling good about things, and will be certain to use…read moreNew England Automotive if I ever do need a repair (my car is a Subaru, so maybe I never will!). The guys know how to communicate, and are good about giving some tips on maintenance.

I like these guys. No bullsh*t, no frills, straight up good work and very efficient. I've used them…read morefor collision work and other maintenance with excellent results. They hire very good techs.

Friendly and efficient. Quick service. I will return for other services. Made the annual inspection…read moreeasy.

I was told yesterday that I had a nail embedded in my tire and since I am at least 150 miles away…read morefrom home it was in need of attention. Being Sunday not many places open for tire repair , but VIP was open. Staff were friendly , knowledgeable and helpful. I asked if it needed to be fixed and he recommended it due to the fact of my lengthy driving on the tire and causing more damage causing me to pay a bigger fee to repair it. I definitely recommend this business and will return for future needs.

Really appreciate the awesome service and support from the team at VIP in Burlington. Had an issue…read morewith the tire light coming on after hitting a pothole while on a long drive. Great guys! They were responsive and generally awesome during what seemed like a busy time in the shop. Their support of make-a-wish foundation is an added bonus.

I dropped off the car for a state inspection and to get the battery replaced. When I got the…read moreinvoice, there were five additional services listed totaling a little over $1,800. I had the chance to reject them, but it felt like a pretty aggressive way to try to upsell. After I approved only the necessary services, I got a notification later in the day that they had to add one more item to the invoice, a replacement mass airflow sensor. And I couldn't reject it if I wanted to pass the state inspection. I'm pretty skeptical that it was actually necessary, and if it had been included before I'd approved other charges, I'd have felt like I could get a second opinion at another garage. They had to order the mass airflow sensor, so I got my car back in the mean time. When I tried to drive it the next day, I got a warning "Check Hybrid System - Stop Vehicle in a Safe Place." When I stopped at a stoplight, the car wouldn't drive until I turned it off and back on again. I couldn't take it back to Girlington Garage because they'd closed for five days for some company event. I took it to another garage, they ran a diagnostic, and based on the results, I'm pretty sure it's related to Girlington fiddling with the mass airflow sensor. Honestly, I feel kind of scammed. The prices are really high, I feel like they tried to sell me things I don't need (and partially succeeded), and I got back a car I couldn't drive for five days. I will say, the Service Manager, Nya, seems really great.

Brought my car here to have my tires changed over. This is a 30+ year-old project car that I've…read morerebuilt over the past three years. It does not have power steering by design, and it's not required for a vehicle of this age. I've replaced almost everything on the car myself and have five years of shop experience, so I know what I'm working with. Before bringing the car in, I informed them about the existing issues. My rear tie rod bushing was bad because I was sent a defective aftermarket part from TrueHart. I had already contacted the company, and they apologized and sent a replacement. Since the car is lowered, I need that specific aftermarket tie rod for proper rear alignment adjustments. I made all of this clear ahead of time. I also explained that my front subframe was squeaking due to hitting a pothole and scraping my subframe, and that I already had replacement bushings on the way. I told them not to worry about these issues because they were already being addressed. I understand doing a pre-inspection for liability reasons. However, despite being fully informed, they flagged my inspection and then tried to upsell me on repairs I clearly stated I did not need from them. I never asked for diagnostic work -- I only came in for tires. Because they reported my car, the shop that previously inspected it ended up getting fined for issues that occurred after my inspection. My inspection was also set to expire in two months, so it wasn't even close to new. I want to be clear: I have nothing against the mechanic. My issue is with the service writer and how this was handled. In five years of working in shops, I've never had a worse experience. If you don't work on your own vehicle, be cautious. If they bring you a quote for additional work, I strongly recommend getting a second opinion before agreeing to anything. Based on my experience -- and what I've seen in other reviews -- this doesn't seem like a one-time issue. This is the only shop I've ever felt strongly enough about to write a negative review. Unfortunately, this was by far the worst experience I've had.

Great service, literally, reasonable prices, they go out of their way to find cost-effective…read moresolutions to problems faced by ooder cars. Have never in my 67 adult years have I encountered a finer shop.

The mechanics are nice guys but sorry, Kristen at the front desk has an attitude. She consistently…read moreacts like she can't be bothered. The last time I dropped off my car, there was a younger taller woman who was cheerful and friendly. What a breath of fresh air she was. But when I picked up my car several hours later, it was back to the gloomy dark cloud named Kristen.

I always order my tires off of Tire Rack and VIP Tires & Service is one of their preferred…read morelocations for delivery and installation. I called about a week later to see if the snow tires I had ordered had arrived and they had, so we set up an appointment. The day of the appointment, they promptly put them on the vehicle and then let me know to come back for a free lug nut tightening after 100 miles. I left and the tire pressure sensor went off, so they checked them for me again immediately. They said it might be an issue with my regular tires in the vehicle and to come back if it continued. It did continue, so I came back another time and they were able to refill the one tire. I came back another for the lug nut tightening. No charge either time, of course. I've also had an oil change done here. It's pricey, but I think oil changes have gone up everywhere. All-in-all, good service.

If you need easy services done, VIP is a fine option but expect a long wait. The first time I used…read moreVIP I waited 2 hours for an inspection. I assumed it was just a busy day, but then both times my tires have been changed over they took a full day to do it, even when I said I needed my car earlier. Their communication and customer service skills can be improved.

Great service, knowledgeable and pleasant folks to work with. Always leave happy with the job.read more

I've known Mike for over 20 year's. When I heard he started his own business. I knew he was the…read moreperson I could trust to take care of my vehicles. I own a 2007 Toyota Tacoma, with 141,500 miles on it. I drove it over to Mike. And in 2 days, it was was running and operating like the day I drove it out of the dealership! Great service, reasonable rates, honest folks!

Justin and his team at TJ's hooked me up big time. I came into town from 300 miles away on a…read moreSaturday night and the next morning at the hotel I found that I had a flat tire. Being a Sunday I was lucky that I was able to find a shop that not only was open, but who was able to help me! Justin was able to fix my tire quickly and get me back to the weekend, and at a great price. He was a pleasure to deal with, and I would definitely recommend TJ's without reservation to whoever may be in need of auto service in Burlington!

Honest and good work. They won't do service that isn't needed and they filled up my tires for me…read moresince they were already looking at the car. My go to in Burlington, especially since as a college aged women I have had some bad experiences at other auto shops.

I've been to this place twice in my time in Vermont and I recommend them…read more The place is clean, the staff is personable and thorough. Two thumbs up.

Despite listing their Saturday hours as being open until 1pm and refusing to take reservations for…read moreoil changes, they consistently refuse to take vehicles for oil changes after 11:45 on Saturdays (even when there isn't a long line). This has happened to me on multiple occasions. It's deeply frustrating for people who work insane hours to take the time to drive over (with plenty of time to spare), only to be told in a very brusque manner that they aren't accepting any more cars. It should be noted that other locations don't seem to have this problem- it seems to be a quirk of workplace culture specific to this particular location.