So I bought my ninja 400 from RideNow. For me it was a good experience. But on Monday September 26, 2022 I called to see if I could get my bike lowered and Hunter, the guy that I was speaking to, said that they could get it done and told me a story about a girl who had also gotten her bike lowered a couple months back. Told me he was going to look for the lowering links and give me a call back. I called today, Friday 30th, and asked about it again and he sent me the price and all. I asked if I was going to need a different kickstand as well and he said that he was going to look into it and that he would call me back. When he returned the call he told me that they couldn't lower the bike because something to do with there insurance... Like what? On Monday he was saying they can and told me the story about the girl and now you can't do it ? Ok. Makes no sense. read more

Update: I received my money back after being disrespected by ridenow this is the email I received from schricker "Hello friend! I suggest you stop being a psychopath and harassing everyone at the dealership. I will be filing a restraining order against you. This will be filed no later than Friday, July the 8th. Any additional calls, emails, reviews under fake names (John s) or text messages will be documented in full for the case against you. All of the cancellation funds have been refunded to your lender, INCLUDING the money for the service we did at your request under your pre paid maintenance program. You have also had hard copies mailed to you. Do not contact us again. Chris Schricker CHRIS@RIDENOWAUSTIN.COM" Do not work with ridenow it's a scam. after a full year of not riding my toy I regret working with ridenow their customer service was worse, service department tried to fix the machine but they were unsuccessful, their managers are too cocky and they think you have to follow their thoughts instead of communicating with customer for resolution to issue. read more

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Purchased my very first motorcycle from Ridenow Austin. Everybody was friendly, helpful, and extremely knowledgeable on what would fit my likes but also keep me safe as a new rider. Vic was quick with the sales process and it was super fun shopping! Couldn't be happier with this dealership and their staff. Thanks Ridenow Austin read more

RideNow Powersports Austin - My new BMW from Ridenow Austin - Motorcycle Dealers Near Me - Austin, Texas

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it went well, The service was good. Had John Ferguson and he did really well answering all my questions and guiding me though my purchase, overall 10/10 they try to make it not stressful read more

Love my XSR700. There a little misunderstanding with the original agreement where a few things made it into the deal that I didn't want. After working with Charles, the GSM, and Alex, we got everything corrected and taken care of. Charles clearly cares about the community, he contacted me personally to let me know he would handle it. read more

I was interested in purchasing a Kawasaki Ninja for my wife at this dealership. On the morning of 02 OCT 23 I called the dealership right when they opened and started the financing process. Spoke with James during that time - getting identification and other paperwork taken care of to proceed with the purchase. Mind you, before I did any of this- I specifically "reserved" the bike through their website for Friday 06 OCT 2023 for pick up. Aside from speaking and texting multiple people throughout the day (James and Robert specifically), it ended with someone calling me after 3 PM telling me they would send me a DocuSign contract to my email to pretty much lock in my purchase. I never got the form, so an hour or so later I called and someone informed me that they "must of gotten busy" and that they would get to it ASAP. That evening I never got the form, so the next day, 03 OCT 2023 I called shortly after they opened- a little after 9 AM and spoke with a Sergio. I informed him that I never received the purchasing contract for the bike I had already taken off Friday to pick up. I explained to him that they already ran my credit- approved my application and I was waiting for the contract via email but never got it the night before like I was told I would. He then put me on hold to check on the status and came back quickly saying that the bike had been sold last night. Not only did this dealership waste my time and give me a hard credit hit for nothing, but Sergio also made it a point to say he would call me back and try to find me another one from another dealership to make the situation right. Did that happen though? No. No it did not. So to recap, I spent the whole Monday while at work; going through the finance process answering text messages and phone calls, "reserving" a bike via their website (which clearly is an absolute waste of time/joke), made work plans to take off Friday so I could be there at 9 AM to pick up the purchased bike, and reserved a trailer specifically for that day so I could tow it home. The mind blowing thing about this whole situation is, no one there had the decency to even call to inform me of the situation. So had I just waited till Thursday to go pick up the trailer and then drive down Friday with the assumption the bike was sold to me- well I would of been completely mistaken when I arrived to find out it sold that Monday- that very same Monday I did all that planning to someone else. I very rarely make it a point to get on an account to specifically leave a review, but this situation clearly warranted this. The way this shop conducts business is beyond a joke. There is no reserving anything here clearly, so don't waste your time trying to do so on their website. And if you learned anything from my situation, even going through the complete process of having your credit ran for nothing doesn't even guarantee you the bike - even after you call back multiple times to finish the paper work for the sale. I strongly encourage other people seeking a new bike to explore different options- because this place is beyond fixing. read more

I was in an accident, brought bike to ride now to have it fixed. I understand about insurance and blah blah blah. What I do not understand is the lack of communication from the Service Department. Insurance paid out the claim about two weeks ago. Sent a text and an email to the service manager if I needed to come down and pay the deductible to get the ball rolling on ordering the replacement fairing and cowl, not a word back. Not even a hey we received payment and are ordering the replacement parts. They should be in at such and such time. I will keep you updated on the progress. That is what a customer driven company should do. Not this company. It has been one month and two days that my bike has been there. I am a pretty patient person. What I do not like or will not stand for is being disrespected by a company I am doing business with. I am stuck in the situation now and will just have to take it on the chin as a learning lesson. However, going forward I will no longer do business with them or refer any potential future customers as well. read more

The dealer will rob you dry. Do not believe the sticker price- they have hidden fees that are higher than any central Texas competitor.

You walk into RideNow in Austin and Jeff materializes in a wisp of smoke and magic the minute you walk up to a bike. You draw a breath to explain that you are just looking, but Jeff waves his hand to silence you and says "Welcome, little one. We have been waiting for you." You and your husband look at him in bewilderment, but Jeff merely nods in a sagely manner and leads you deeper into the store. You try to stop at the Triumph Bonneville T100s and a Speedmaster, but Jeff shakes his head. "Nay. Those are not for you. Your destiny awaits," he intones, "just as the prophecy foretold." At this point, you're more than a little afraid, but you've been waiting for some Harry Potter shit to happen to you your whole life, so who are you to stop a motorcycle wizard? Suddenly, The Bike appears. Shes a 2018 Morello Red Triumph Bonneville Bobber and the angel chorus sounds and you realize that all your life you've been dreaming of this bike and Jeff is about to change yo whole life, girl. Not only is it the perfect height for a short bitch like you, but its Morello Red so one can only assume the bike has been personally blessed by His Majesty Tom Morello of Rage Against the Machine. ALSO ITS A GREAT PRICE. Like, what type of magic kingdom is this place?? If you ask me, RideNow Austin isn't a motorcycle shop so much as a visit to Moirai of ancient myths. Like between Jeff the salesman, Felipe the manager, and Eric the finance dude, you got a trinity of awesome motorcycle wizards out here helping people find their perfect bike. Like these sons a bitches are weaving the tapestry of fate, deciding the destinies of (wo)men. Like they might sell you a freakin sweet bike straight out of your biker babe dreams, they might cast a master level finance spell to help you pay for said bike, and they might give your husband great advice on his future bike. All around, 10/10 super magical experience and I can't wait to be a motorcycle witch riding my Bobber around the bayou in Louisiana. read more

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Every time I've been here trying to buy something, the vehicles are always magically between $2000-$6000 more than listed price. Amazing. I hope soon enough we can have direct purchasing from manufacturers. RideNow Austin AND Georgetown are a waste of space. read more

Even after this review and however many weeks later, still no call, guess they dont mike money over there. So i got a Jeep Renegade to have fun with since they did not wanna sell me anything. read more

Jeremy was super helpful today. I got the bike I wanted at the price I wanted ( please note I did not screw them over we found a price that made sense for both of us.) Hit Jeremy up for your next anything. read more

Update. Got my jet ski "fixed" after over a month. Took it out to the lake, started it up and had the exact same problem I took it in for. I'm convinced they don't even know how to fix things Also, I've called the manager multiple times but "he's never there". This place is absolute garbage. read more

Avoid this dealership and make a trip down south to San Marcos, San Antonio, or new braunfels. These guys have no idea what they're doing and charge excess unnecessary fees upon purchase just because. Dealer service fee is not something you get at real dealerships. I worked with Evan to buy a street bike and that kid was unresponsive, incompetent, and acted like he couldn't care less to be there each time I dealt with him. The whole transaction resulted in me waiting for him and the sales manager to send me paperwork to sign. They never did despite me calling daily for my purchase paperwork. Found out the sold the bike to someone else despite me having a credit app and a hold on the bike. Worst customer service ever. Avoid. Avoid. Avoid. read more

In the end this place made all the problems right thanks to Dominique He did a great job. In the end the store and the company made this right five stars. read more

If you go to the store everything is great. If you try to call them on the phone prepare to spend 20 minutes calling the number numerous times to get someone to answer the phone. Took me 2 days to get a person to answer and I had to call service to get a parts order question answered. read more

I use to love this place. Brian and freeman were my guys and although the pricing was a bit high everything was always on time and calls/questions were answered. Now I can't even get someone to pick up the phone to answer 1 simple question. Nobody seems to care like the previous teams did. I hate giving bad reviews but man this place has gone down hill as far as parts and service. read more

Not sure if they have new owners, manager or what but they have gone horribly downhill over the last month or so. They will not return calls. They will not follow-up on requests and no hurry to help when on site either. I still like Dawn in apparel but current service and sales BLOW!!!! I have purchased many bikes, parts, service and accessories over the years including two new bikes in just the last 6 months but will only use 3rd party online and will travel to SA, Houston or Dallas for my new and used bikes going forward This place could care less about long term customer relationships. Just God Awful! read more

Purchased our first Motorsport toy ever from RideNow. Blake was such a pleasant person to work with. He was patient, helpful and served as an informative guide in choosing the right machine for us. You can tell Blake enjoys his job and his passion for the sport translated well in our shopping experience. Blake and the whole RideNow team did a wonderful job in making my husband's birthday special. Would definitely come back for our next purchase. read more

RideNow Powersports Austin - Polaris RZR - Motorcycle Dealers Near Me - Austin, Texas

After finding the time to get into Ridenow, and have my key fob programmed to my trike,Trevor Manning assumed a lead@Ridenow Austin got me in in out in a good time, cause imma busy person. read more

RideNow Powersports Austin - The oil leaking - Motorcycle Dealers Near Me - Austin, Texas

Nathan took great care helping me get my first bike! Was very friendly, informative and helpful the whole time. Definitely recommend coming here and asking for him. read more

RideNow Powersports Austin - Motorcycle Dealers Near Me - Austin, Texas

I recently bought a motorcycle from these guys and came away with the conclusion that: 1. They deserve the 2 1/2 star rating they have 2. They really don't care about the 2 1/2 star rating they have based on how they conduct business The first thing I noticed when asking to see the OTD numbers for bike was a $871.00 "dealer assembly/set up" charge. This was a used bike with 614 miles on it. Obviously Ride now did not have to assemble the bike. Also, an $871.00 set up fee is beyond ridiculous for a used bike with 614 miles on it. When I balked and stated that it was a deal breaker, they reduced the charge by $800.00...because they knew the charge was bogus and could not justify it. I would not recommend "Ride Now" to anyone at this point. There are other dealers in the area that are much more honest and trustworthy. The only positive thing these guys have in their favor is a very nice inventory. read more

Bought motorcycle here, everything was good until the day I picked up the motorcycle. The day I came to pick up the motorcycle , it had deep scratch on the windscreen. They told me to take it first and told me they will fix it afterward when they get a price/part for replacement. They said they will answer me by end of the day. Sure enough I trust these guys and took it out. No answer no replies until now. Paid $13000 for BRAND NEW motorcycle. WARNING: Check Your Motorcycle from front to back, top to bottom, left to right. If You find something whatsoever, Do Not Take The Motorcycle Out. Do Not Trust Whatever They Say!!! You All Have Been Warned Update: After almost 2 months, Finally got replacement windscreen. After I picked up the windscreen, they called and say I didn't pay for the order. Seriously they don't know what they are doing or something. I should be the one saying they didn't pay me for installing the replacement. read more

I have tried on two occasions to negotiate motorcycles with this place. They ignore any offers and their bikes are overpriced. I was interested in a bike that had tank damage and my response was "these are pre-owned motorcycles". I get that but most other places are willing to negotiate. These guys won't even listen to reason so their prices continue to be unresonable. read more

Just be aware that there are other dealers who will have better deals. For example, a dealer in the Dallas area had an out the door price on a Z125Pro of $3100 for a ProKRT. Woods was $3700 out the door on the base model (which is $200 lower MSRP). Eric (floor manager) did not offer any movement on their price. I'd have paid more than the Dallas dealer to save the drive, but they're around $800 too high. Another comment about their accessories department. When I was in with my son looking at bikes they didn't know I am an experienced rider and new I was buying a first bike for my 15 year old. They told us that you need to spend no less than $1500 on helmet, gloves, jacket, and boots if you want to be safe. You certainly can spend that much or more, but that's really not the floor to have safe gear. I felt they were trying to convince a novice father to spend more money. We spent around 1/3 that at a couple of other shops. If you don't mention cost or getting a good deal as a factor, Woods is great. Hugh amount in stock and they're happy to sell it to you. read more

My husband and I bought a brand new 2025 Polaris 570 in October. That process was great. Salesman was nice and professional. Did take longer than I liked but I was ok with it because we were excited about getting it. That was a Saturday and due to it being close to closing time they said they would have it ready Monday by 4pm. My husband drove 45 mins one way to pick it up. They hadn't even started on it to have it ready for us. We get it home. Parked in under cover, and the following Saturday we went to load it up it would start and die, Start and die. So we took it back to the shop.. They had it for couple days said it was a bad spark plug. Mind you they documented it had 1 hour on it when we dropped it off and when we picked it up. but also documented they let it run for a while to make sure it wouldn't duplicate the problem. ( it had 3.5 hours on it when we picked it back up.) Now we had to take back to shop for same issue of starting and dying right before xmas. when we dropped it off it had 4.4 hours on it. So the dealership has put more hours on it, the problem keeps happening. This time loose ground wire. So the 2 other times they were supposed to check it they never saw that. they can't even take the 2 mins it takes to type up correct documentation. why would I think they are doing their job not in a hurry. We were going to buy a dirt bike for our son for Xmas but deciding against it due to all the problems in just 2 months. read more

At first it was really good I wanted a CBR 650R which they had brand new not even built. I called that I wanted it. I live an hour away and asked for a deposit to hold on to it. They said they would send me the link via email it never came through. I called again for the link and still nothing. Called one more time and they told me my email was input wrong. They fixed my email yet still no link. They sent me a link to apply for finance. They ran my credit and said I was approved, a floor manager wanted to call me and ask if I'm available, I say yes but no call from his end. The next day after preparing to go look at this bike I get a text from the same floor manager telling me the bike was sold. If I put the deposit I would have gotten my money back however a credit check is permanent. BEWARE they may run your credit then sell the bike you want! read more

I took 3 phone calls and over 24 hours for us to get an "out the door" price on a jet ski listed at approx $6600. When I finally did get the price it was 10,500. How does it go up $4000 I asked. His response "have you ever bought a new jet ski? This place is horrible. Horrible customer service and obviously misleading prices on the web site. read more

Remember the childhood movie Matilda? Well, go down to Ridenow Austin if you want to have a Harry Wormwood (Danny Devito) experience. 1. Told me they did a complete service/inspection on the bike. 2. Charged an $800 set up fee for a used bike. (Stated its what an inspection cost) 3. Changed the out the door price after driving 6hrs 4. Said they changed the air filter 5. Said they installed brand new battery 6. Said the tires were brand new 7. Did not let me inspect the bike beyond what I could see on the show room floor or pictures online. 8. Zero owner history or any reasons why the forks and triple tree had tool marks on the bolt heads. 9. Chain and rear wheel wasn't aligned 10. Brake rotor had heat marks from contacting the pads due to this mis aligned rear wheel. After purchase of course I check all these. And guess what the air filter was not changed and the battery is damaged but they did blamed the previous owner. This company placed blame on someone else instead of admitting the lied about installing a new battery in the first place or honoring the LIFETIME BATTERY package I bought. If they had of inspected the battery then they would of noticed the fkn stripped out threads for the seat bolts. Either you turds stripped it or you never inspected the battery so either way you're a bunch of . Lifetime battery is a horseshit. You have to wait 180 days from purchase date and bring them the battery to test. They did not mention any of that when I bought it due to un trained salesmen. Management knew that and used it to their advantage. I take responsibility for buying the bike as is however it shouldnt be ok to lie and hide shit from a customer.I would of bought the bike regardless but for less money. I think that sums it up... Ps wrote this from my toilet read more

Put in a credit application Thursday night. Got a call Friday around 1230pm about getting it processed. Said it would be a quick turnaround. Saw it hit my credit line. Didn't receive a call all night, even called in to check in and said they will call me back but never did. Called in Saturday at 12pm to hear i was approved but then said the bike was sold this morning. So here i am losing a chance on a bike that i wanted and was approved on but didn't care to reach out to me. Had my credit ran for nothing now. Horrible customer service. read more

GO SOMEWHERE ELSE!!! go somewhere else with your toy and your money. Ever since it went from woods to power sports it has been 100% decline in customer service, inventory, professional help, and a lack of people who actually care about your investment not to mention the over charged price you pay for all of it. if you need a mechanic and have insurance, Mark Miller in parts/service will tell your insurance NOT to cover what you pay for. zero amount of professionalism and quality care for the PAYING customer. very unfortunate you pay so much money for absolutely nothing in return. read more

Service at ride now is not so great. If you make an appointment and you think it's going to get done that day, you will be mistaken. Each time we bring in Polaris for service it is 2 to 3 days to do the 50, 100 hour service. Not sure why an appt is even worth making. ​Disappointed as we use these machines to make our living, every lost day hurts. If I knew this , we may not have opted for the extended service plan with ride now. There are other alternatives. read more

I normally do not do reviews...I asked myself, WHY. Cause there are so many times that I feel that companies are in business and they should do their best and if they don't you won't see me again. C'est La Vie Now I ask why I am here on a Friday afternoon writing a 5-star review. When I witness someone and or a team continually going above and beyond in the middle of a pandemic where they sell and service "TOYS" to adults and children that want to forget and get away from reality. Well, that is my answer! My answer comes from my addiction to action sports and dreaming big and sometimes putting the ink to paper on new purchases and services done from all departments in RideNow. They listen to my drawn-out stories that they probably hear all the time and give realistic time frames for purchases and service prognosis. So kudos to the staff for staying steadfast and dealing with folks having FUN while you clock in and clock out every day! Braaaap!! -Shank Y'all!! read more

They have about a 25% markup on accessories compared to their competitors TJ's across the street. Support local versus this franchise taken over independent businesses. read more

What a bunch of con artists. No matter how you try to get pricing on a side by side, they are going to come out with an exorbitant price. $2400 above MSRP. No adds to justify the increase. Well you my say one salesperson doesn't represent the whole outfit. So Michel first and then Kevin the internet manager. Two out of two. Therefore run from this crooked place. Ramiro Gonzalez read more

Whenever we make a special trip to Austin, we always go to Woods Fun Center now! My husband & I both sold our Harley-Davidson's after researching other motorcycles. I knew I wanted to give Triumph a try after riding a 48 Sportster for a while. We met Sonny Johns at Woods Fun Center and he gave us a great tour of all the Triumphs that might be a good fit for me. After narrowing it down & taking me out on several test rides, I found my dream bike... the Triumph Street Twin 900! I couldn't be happier & I really appreciate the time Sonny spent helping me decide. He was patient, knowledgeable & offered some great tips on customizing my bike. Overall, my time there was a great experience & I highly recommend Sonny Johns if you want a stress free shopping experience. He's been riding motorcycles his entire life & knows everything there is to know. Thanks Woods Fun Center & thanks Sonny! Also, want to thank Dawn in the apparel dept. She is always so upbeat & energetic! She helped me with choosing my 1st pair of Kevlar riding pants. I am very particular and the Triumph jeans she offered are not only the best in quality & protection but very fashionable. I travel from San Antonio just to buy from her & Sonny @ Woods! read more

RideNow Powersports Austin - Motorcycle Dealers Near Me - Austin, Texas

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Parts is a joke. I went in for motul oil chain cleaner, chain lube, Yamaha oil filter and gasket for drain plug. As I'm draining my oil and try replacing gasket I find out they gave me the wrong crush washer. I go back to get the right one and they tell me I was never billed for one and I can purchase one. Am I crazy or where's the customer service for my inconvenience?? How is it my fault I asked for the product and they didn't bill me properly and then gave me the wrong product.!? The kid working in parts obviously doesn't care about customer service. I'll never be back. It's the little things that matter. read more

Very bad service. Not polite at all. This is the third time I've had problems with them. They told me my order would take a week to arrive and it took more than 3 weeks. The first time for my Exhaust, the second for the tire, And the third time for my Exhaust gasket. It is very disappointing and frustrating! Very bad customer service! I'm very tired off them. I'm not gonna go back there any more. TJ's cycle is better read more

Great sales team; questionable service team (but tell me a dealer that ain't questionable on service); clearly experts in the industry.

Wow. An atrociously bad experience. I saw a bike I was interested in advertised online. I stopped in to inquire about the price since it was a bit high compared to identical models nearby. You don't need my address. You don't need my Drivers License (I am not asking to test drive it- only your price). You might need my phone number but certainly not my email address. WTAF? You don't need to make small talk. You don't need to wait for a supervisor's approval. Give me a number. Hint: guys in their 40's and 50's are often cash buyers. When we ask for a price, all you gotta do is give a price. No high pressure sales pitch. No need for a credit card number or license just to give a price. Figure how much you have in the bike plus expected profit. There was another middle aged man I saw there get the same treatment. He also left without buying. He looked serious too. He looked like he had money. I walked out and said to call me with a price. Manager (Filipe) calls and leaves a message. He wasted a lot of breath on the message but still won't give a price. Y'all: this is how they do business. They're not much better than a payday loan operation. I guess y'all changed your name due to horrible reviews and now you're earning more horrible reviews. No thank you. San Antonio is 45 minutes away and they have several places to buy from. read more