I purchased a bike and after I purchased it they told me they can't let me leave with it that day because there are parts on order and they need to wait for them to come in and be installed. After i got the bike it was a quick and easy. Good Job read more

Had an amazing experience from start to finish at the Phoenix Ridenow PowerSports. We primarily spent time with Tyler but the entire team was remarkable. I work in retail and would have happily recruited all of them to work on my team. I'm so impressed and this Ridenow has earned all of our future business thanks to the professionalism and honesty they gave us. read more

RideNow Powersports - Motorcycle Dealers Near Me - Phoenix, Arizona

They told me they needed to replace the front rotors on the bike. The cost would be 1,300.00. I left the bike with them for three weeks, while I was out of town. When I came back the rotors had not been replaced. They told me they were having problems getting the parts. I picked up the bike and took it another bike shop. The other shop told me the rotors did not need to be replaced. They fixed the problem for 397.00. I will not be back read more

I was interested in upgrading my Honda Grom. Riley and Marshall assisted me in finding the parts ad offering useful advice along the way. Matt Crosby assisted me the day of the service and all went smoothly. They installed a rear fender delete kit and a color matching front fender and the bike looks great. Thanks also to the mechanic/technician who did the work, I don't know his name but he was nice and did a good job. The only negative is the foolish shop charges that are lopped onto my bill. The bike is new, so a parts cleaning fee should not apply. I don't mind paying for shop supplies, but the numbers have creeped up to unreasonable. I can see if someone brings in a dirt covered vehicle or a large job that would actually need shop supplies, but for it to be added to small clean jobs on new bikes like mine it is excessive. Overall, I'm glad Ride Now on Cave Creek Road did the work. Thank you very much! read more

Great team good deals they are willing to work with you and make things right. This is the only Ridenow store I will go to even though it's far away from where I live. Go see them. read more

I purchased my first bike from this location and it was a genuinely smooth process. Both Jordan and Ryan supported me throughout the entire experience and I didn't feel pressured to make a decision right away. They answered all my questions and even delivered the bike to my residence. Thanks, Jordan and team, I appreciate you :) read more

I had the same experience lots have had. $ 8499.99 sticker price . After all the add ons another $6500 warranty this assemble that . $500 title fee ??.To walk in to DMV with your own personal dealer window . B S. Is putting it lightly. Never again. Do yourself a favor and look elsewhere. read more

Shout out to Ride Now and our service tech. Andrew! We are new to ATV'ing and have really enjoyed exploring the Tonto Forest in our Polaris General. The shop practices great protocols to keep you updated on your service call. Our tech Andrew also made sure we got several thousand dollars of warrenty and recall work done free, keeping our new vehicle safe and up to date. Andrew is also great at answering and actually showing me the answer to my questions, demonstrating how things work on our rig. After 2 and a half years we are still highly satisfied Rid Now customers. read more

Mark in sales was nothing but fantastic. Straight shooter. In these challenging times we had unfortunate issue with the purchase of a new Sea Doo. Mark could have wiped his hands but he made me whole and then some. Stand up guy probably backed up by a standup organization. I will probably buy another ski even though they are 300 miles away. -Rob read more

They place ads for bikes that they claim are sold and then they try to sell you other bikes that are NOT as good a deal... They told me they were going to take down the ads, but they did not.... when I spoke with another employee. He stated that the ads stay up until all the 2018 are sold. . . Dishonest tactics... do not trust them ! read more

I did not buy from them but have called three times on advertised bikes that were really not available. When i called the price was actually 25 percent more in all cases. But at least the sales guy calls back otherwise it would be 1 star... basically a bait and switch operation from what i can tell... Wish it were not the case :( read more

Went today to buy a yxz 1000ss and not one sales person got off their butt to help. I get that they didn't have but they can definitely have made an up sale. If you want to make a sale then I would suggest you leave the office. Guess I will spend my 30k budget elsewhere. Wanted to buy stock and do all our add ons. Only person that greeted us was a nice mechanic. Guess I will find someone else who wants my business. Plus I want to up from my 660 raptor to the 2020 700. read more

I special ordered a muffler for an ATV that I keep in Mexico. Unfortunately it did not fit the ATV. I took it back for return and they would not take it back in return as they said it had been over 21 days. I was never told about the 21 day return policy and it was just over the 21 days. Then they said it had been installed. It had never been installed. It was still in the protective plastic covering it came in. I will certainly let all my friends in San Carlos Mexico know not to use Ride Now for their sport vehicles. read more

A true 5 star experience! I recently purchased a new Kawasaki ZX900 from these guys and the whole entire process went smooth as silk. They were able to give me an out the door price that was $1000 less than another dealer! They were also able to get me better financing than the other dealership by a 10% difference. These guys are efficient and they run a tight ship. I would definitely go back to them when I'm ready to buy another bike or off road machine. read more

The people behind the parts counter have always been awesome. The people behind the service counter have always been rude ass lazy pricks. EVERY SINGLE FUCKING TIME Sales was nice, but didn't know what the f he was talking about the first time. The 2nd time, they lost the opportunity for there to be a 2nd time. For two reasons; 1) I wasn't wearing my nice clothes, and 2) they didn't have a 2015 R1 in stock. They did however have a 2013 GSXR 600 STILL SITTING AT MSRP...yea, they're gonna own that for a while. I am DONE with this location...unless I see that unsold 2014 sportsman ace for a realistic price....I will probably pay in $1's though so I can actually feel like they worked to earn my business. read more

I pulled these guys up and now I can see why these guys have a 5 star review. I drove all the way up from Tucson to pick up a brand new 2014 Sea Doo Spark and Richard took very good care of us. He was upfront about the sale and even helped us change our mind about a trade in to get more money out of it. Place closes at 6 and he stayed way past closing time to ensure our satisfaction. Definitely recommend this location to anyone. read more

RideNow Powersports - My new 2014 Sea Doo Spark - Motorcycle Dealers Near Me - Phoenix, Arizona

I am new to the valley of the sun and wanted a shuttle for our company events, but wanted something better than a golf cart. I purchased a 2017 Can Am Defender Max HD-10 from Ride Now Phoenix and my experience has been top notch. Matt and Matt and the rest of the team have taken great care of us. The customization has been fun, they really know their stuff. So far, they've installed a 3" lift kit, larger tires and added front and rear tinted glass. Still to go are lights, tunes and graphics. read more

RideNow Powersports - Loving the new Can-Am Defender Max-HD-10 - Motorcycle Dealers Near Me - Phoenix, Arizona

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Mark the finance manager is a complete joke.. never let him help you on anything he doesn't disclose everything that you are signing and beats around the bush so make sure you read every little line do not take his word for anything as it will bite you. Worst customer service ever. I think the ride now would be better off with a new finance manager that can help people not screw them over. And as you can see this isn't the first complaint against mark so as to why he is still there is another question. read more

Just had some recall work done on my V Star 950. The people there were kind and courteous. The work was done quickly, faster than they anticipated it taking. Their guest lounge was comfortable and the wait wasn't too long.fdsxzxzvc I do wish that their guest WiFi access was working. It would have been a nice feature while I was waiting for my bike to be worked on. As it was I was able to find a nearby open connection and use that. I even offered to help them fixed their WiFi so that their guests could use it and still keep their business network safe. read more

Just purchased a Cam Maverick from Ride Now Powersports in Phoenix. I am happy with this experience. I was treated fairly. The sales team worked with my wife and I and we are pleased. The staff took the time to explain in great detail this equipment and they were very knowledgeable. Thanks everybody. read more

The purchase of the Kawasaki Teryx 1000 went with out a problem. The service Department is another story. I was taken in for the first 20 hours check up and for an oil leak on the front differential. Did not hear anything from them for over a week. Made several calls to them and never really had a definite answer on the parts for repair. I call Kawasaki and and miraculously the parts came in and it was fixed. While it was in there there was a recall on the rear axles, I called after a week and parts were still on order. I called Kawasaki and again I got a call the repair was completed, When i received the unit after the repairs it was filthy. Old rags lying inside, oil on the frame where worked on, looks like it has been left outside the whole time. No excuse. Also was missing a rear wheel cap. read more

I had a super easy experience, did the application online and everything over the phone with Giselle and Jordan. The next day I went to sign and pick up my side by side, which was ready to go. I must say there are a lot of additional fees added on, but my overall experience was good and super fast. read more

"When you move to the desert..." We felt as if we were doing business with our friends! The staff was great, never felt pushed and we were educated on what to buy! Thanks, Bob, for your way of "selling" and helping us to make a decision that we can feel good about. Andrew was also very knowledgeable and we felt comfortable knowing if we have any questions we could call him! @ridenowpowersportsphoenix is the place to go shopping for any of your power sports needs! Thanks, guys! read more

The staff at Ride Now cave creek are completely incompetent and have horrible customer service. We bought a brand new can am defender over two weeks ago and we have yet to get it. The tailgate is missing and parts that were supposed to be ready last week aren't even in yet. We finally decided to go in and see what's up and everyone was standing around on their phones, and basically wanted to shoo us out. The vehicle we bought was also extremely dinged up due to staff error. Very unhappy with their service. read more

Ryan made it right by eating the cost to have all the parts installed, for the first mistake, but wouldn't excuse the second mistake. I had to postpone our trip up north AGAIN!!! I told Andrew the install of the parts wasn't enough to make both mistakes right. He said I would need to talk to a manager as he didn't have the authority to do anything else for me. The day we purchased the General, we worked with the Finance Manager, Mark Mulholland, so I emailed him Tuesday evening. He promptly responded prior to RideNow-Phoenix opened on Wednesday morning and asked me to call him. When they opened, I called Mark and was surprised to hear he knew nothing about what had happened. He said he would help me get this resolved and call me back. A little while passed when Mark and Kyle Renaud, the Service Manager, called. They were sincerely apologetic, extremely kind and polite, and showed a lot of empathy when they spoke with me and owned the mistakes. I asked them to just make this right and they asked me what I thought. I asked them to include the first service on the General and the General cargo box. Kyle asked me which box and I said I would like to have the black Polaris General Rear Lock & Ride Cargo Box. They didn't even flinch...they said," done". Kyle said his team was already in the process of installing all the parts and then having them completely clean and detail the General. He said he found the cargo box I wanted at another location and sent a driver over to get it. He said he wanted it on the General at delivery so I wouldn't need to make a trip to the dealership to pick it up. Kyle reassured me that once the cargo box arrived and locked in, his driver would have it delivered by late afternoon on Wednesday. Once everyone who needed to be in the know knew what I was going through they all worked together to make it right. Both Mark and Kyle were exceptional at communicating with me throughout the day letting me know what was being done and providing me with timeframes. My General was delivered by 4:00 PM on Wednesday...My son and I were amazed with how beautiful she looked. We just stood in the garage looking at her as the driver drove it up. The team did a spectacular job on the detail and installation! We just stood there for a while looking at her as we'd probably never see her that beautiful again...LOL! Mark and Kyle were eager to know how everything was and ask if I needed anything. When I was getting ready to drive the General into my cargo trailer I found the opening was too small for it to fit, so I needed a new trailer. Mark gave me his contact at Deer Valley Trailers and said to tell her he sent me and they would take care of me. I'm sorry this is so long, but I wanted you all to understand how extremely hard the team at RideNow-Phoenix worked to make this right for me and my family. People/employees/businesses will make mistakes from time to time, but it's how they work together as a team to make it right for the customer which will determine the good ones from the bad ones. They were empathetic, kind, worked as a team, provided constant communication, included approx. $1,000 in labor to install parts, approx. $300 for a first service, approx. $310 for a cargo box, and I imagine approx. $100 for a cleaning and detail. The team at RideNow-Phoenix exceeded my expectations to make it right and we are 110% satisfied with how they handled it. Great job to you all and welcome to my family! read more

I am a restaurant owner and not generally fond of the some of the public opinion but.... After signing the paperwork and doing the infamous "walkthrough" of my sons new transportation for college, the Ruckus did not start... they assured me it was a "gas problem from sitting to long" three days it is delivered, I PAID to have it delivered and the "bad gas problem" is STILL a problem! It won't start, the handlebars are crooked and somehow they swindled me into a $1,499.00 premium maintenance program! They don't show you the total, just the low, low monthly payment. Seriously, be very careful what you do with them. First they had a skewed purchase price on the contract, then this.... Buyer BEWARE! read more

Warning to anyone considering a purchase from Ridenow Phoenix location. They sell extended warranty on new side by sides but if you make a claim they will take over 12 weeks to repair your vehicle. They have so many vehicles tied up in service that they store them at an offsite location. Just a terrible experience. Its been 12 weeks, not sure when I'll see my 2019 SXS again. Spent over 20k in new purchases at this location for SXS, trailer and extended warranty. read more

The only reason I am doing this review is because it is only fair to the public that they know how these people do business because if you are like me and work hard for your money and like professionalism and good, honest people, you want your money going to the right hands. These are not the right hands. I must say that this is the worst experience I have ever had at any business in 32 years of living. This is thee worst place I have ever attempted doing business at. I cannot emphasize just how bad this experience was. Without going into Super detail, these people were dishonest with me and treated me less than human. I went to purchase a 2009 Triumph Street Triple priced at about $3,999 with somewhere around 3,000 miles. This was going to be my first motorcycle since I was new to the biking world. I provided everything necessary to get the deal done and they did not work with integrity with and for me. They played with me the entire time. I was the one making calls. I was the one following up. I was the one making sure everything needed was there. I even visited the store several times just to see how things were going. And, they are not close to home. Still, little to no collaboration until I finally got fed up with the unprofessionalism and blatant disrespect and declined to do business with them. They even applied for me to receive a $2,000 Polaris credit card to use $500 of that for a down payment but poorly advised me that I wasn't approved for it. Needless to say, I received that same Polaris credit card in the mail a few days later with a $2,000 credit limit. That is half the price of the bike. They said I was not approved for financing of the bike. Hmm. After I declined to do business here, the manager of the store contacted me for the first time to attempt to clean up the mess his employees made but it was just too late because I moved on. He even stated that I {WAS} approved for the bike. This whole thing was just a nightmare. Sad thing is that a co-worker of mine referred me to this place. They were not happy at all to hear of this. It was very embarrassing for them. I will NEVER return to RideNow or refer one soul to this place. Very bad business. I ended up going to a totally different dealership, this time in Scottsdale and they treated me superbly from start to finish. It was like night and day. I ended up purchasing a Honda VFR 1200f for just under $12,000. Afterwards, I took their Motorcycle Safety Foundation course. I will be reviewing that company after the completion of this review. read more

Always heard bad things about RideNow and glad I didn't listen to any of them. From Rob & Adam in service to Jake and sales staff these guys treat you just like family while keeping you laughing the entire time. I can not express enough words how awesome my experience was at RideNow everyone worked well as a team and made it all happen and stuck by their word you all deserve a BIG pat on that back for everything. Thank you all again and we will see you when its time for service. read more

An eventual nine week repair turnaround for a 2009 Zuma scooter for lack of parts. (?!?) I understand they don't stock parts for all motorcycles, but they put absolutely zero effort into tracking them down. Their original estimate was July to November. They simply shrugged their shoulders and said it was out of their control Only after I personally called Yamaha Inc. and asked for their intervention were parts for repair found essentially same day and graciously expedited at no extra charge to me. I mean...how hard is a phone call...and who doesn't think July to November is a bit unreasonable? Nice guys, but a horribly run service department. read more

Dropped 2 Jet Ski's off to be serviced and had to pick them up not even an hour after. They said they could work on them over the phone... But, turns out they couldn't. Rob was the guy who told us that he would take care of everything and make sure they were ready for the water... He's an idiot. read more

Really easy. Went to look at new Kawasaki brute but left with a used Polaris 570. Got a decent price. A few smalls issues I did not catch on first review. Just a few small screws and clips missing. Otherwise Ryan was great to deal with. Thanks read more

I purchased a 2012 Suzuki Boulevard here and the owners manual they promised has never arrived (8 months later) the bike needed to be towed from a parking lot the first week I had it because the gear rod broke in half. The service department was great but sales as always is a load of bull. Looking at upgrading to a bigger bike but think I will have to find a different dealer read more

Had a very positive experience at RideNow. Ryan L showed us various UTVs and was very informative and very patient. My wife and I looked at the same Utv at a different store but really appreciated Ryan taking the time to show us different options and his attitude, so we ended up buying at RideNow. read more

Amazing experience! I've been buying bikes, UTV's, and watercraft from Powersports dealers for nearly 30 years. I've never really been impressed with the level of customer service until now. I was referred to RideNow by a friend. From the beginning with my conversation with Matt the general manager and Tyler the sales manager, my experience has been nothing short of amazing. I Purchased a brand new CanAm X3. They didn't have the color I wanted, so they had to get one for me from another store. They expedited the transfer immediately. They really went the extra mile to make sure that I was happy. I ended up needing some parts for another CanAm that I have, and Brett in the parts department was also great to deal with. Funny enough, three days later, I needed that same 2017 CanAm flashed, and Kyle in the service department got me in and out quickly. So, within one week, I got to deal with the sales department, the parts department, and the service department. All of them very professional, knowledgeable, and make you feel like you're appreciated as a customer, not a burden like some other shops do. I've already referred a few other friends to their store, and they have had great experiences as well. I would totally recommend them, and will continue to use them in the future. read more

i agree with the other person that left his bike there 3 weeks and they did nothing. i had the same problem this same time with this place but on a larger scale. if you love your family, you want your hard earn money to go to something fun. run to anywhere else. bought a broke bike in show room and look at overcrowded parking lots. i also didnt like being talked to poorly , a woman rider. 14k should have cared about customers . dont read good reviews, those are friends. this place bought out north valley honda. so the mentality is the same. there are plenty of good places to buy from. this is like the hot dog stand at circle k but for bikes read more

The word, disappointment, can't begin to tell you about the way we felt when we left Ride Now in Phoenix on Saturday. We showed up with friends and found a nice two-seater RZR 900 that we were interested in. Salesman, David, helped us. David went and got the key, talked with us about the RZR and at that point, we decided to do paperwork to purchase the ATV. Now during the time we were outside, two workers came out to look at the steering wheel of the one we were looking at because it was broken, not because we were looking at it, but because they were clearly on a mission. We proceed to go inside, sit down, give ALLLLLL of my personal info to David, to run my credit for the loan. We waited, and we waited and when asked what was taking so long, David would get up to "go check". He would come back saying that probably because it's Saturday, it's taking longer... my friend then says how weird that was because she had just purchased her vehicle two weeks ago on a Sunday, and it took only 10 minutes to approve her. David had "gone to check" approximately three times and finally, after about an hour, Matt (General Manager) comes out to say that I was approved but VERY quickly says that the one we looked at was just sold but we can do numbers on the "other one". He said it so fast, that only I caught it. Once I told my husband what he had actually said, my husband proceeded to inform them that what they just did was dirty, shady and bad business. They were waiting to see who got approved first and with hopes that the "losing" party would just buy the other one! To top it off, our friends were in town with their 5 year old God Daughter who was getting impatient and bored and then because of the complete waste of time, had to leave once we found out the game that was played on us. They stayed to help us make arrangements to get the RZR home. Ride Now had total disregard for us because they were clearly out to pull a fast one. I understand it's business, but that was bad business. As we left, we noticed that they had already rolled the RZR out of its spot! It was already gone by the time we left, so again, clearly a game! My husband went back inside to ask for a manager in charge, which some guy went to the back, looking for the "manager on duty", only to come back and tell us that it was Matt, the one who spoke so fast. As we drove away, I get a call from Matt, apologizing for what had happened and that his salesman knew about a half an hour prior to them telling me I was approved, that the RZR had already sold! Said it was his fault for the lack of training and that the salesman didn't know what to do or how to handle the situation. Now, if that were actually true, no one asked him questions as to whether we were interested in the other unit or shouldn't that be something a manager tells us? Come on. Matt didn't try to offer another unit from one of their other stores, nothing, just threw his salesman under the bus. As I mentioned to Matt, not only was i upset that they ran my credit for nothing because it was already in process with another party but that we have an extremely large group within the RZR community (I counted 26 in our circle of friends) and this looks bad for any future purchases from them as well. I took it as a half-assed apology because when I told Matt that we would write a review, his tone changed to an "I don't give a crap what you do" attitude. Buying multiple vehicles and coming from a family that was in car sales for 20 years, this wasn't our first rodeo, but we were made to feel disrespected because they thought we were dumb and weren't going to catch it. So, just a warning if you decide to do business with them. Good for you, if you've had no problem, but I guarantee that if there was another party looking at the same thing that you've purchased, you might be writing the same story. *cross posted* read more

went to buy a unit- priced at $22k- sales associate and 'manager' come back to tag team me and try to explain how its $31k total after taxes, dealer fees, doc fees, blah blah blah. read more

I had an issue with a product that I purchased form this location the manufacture was moving very slowly to resolve my issue. Once I contacted Bill Nash my problem was resolved promptly and professionally. I would recommend RideNow Power Sports to anyone! read more

I worked with Rob Tabor in service and he gives outstanding service! I'm not a big fan of using dealerships but the service here has proven me wrong. I highly recommend. read more