They try to upsell you anything like you need breaks but you actually have 50,000. Miles until you even need to consider it or you need tires and CV axles WHEN ABSOLUTELY ....NO YOU DO NOT! I over heard a service whiter telling the tech that he didn't care what he said only just to make the bill over $3000. That is greedy . Take your car to a mom and pop shop they will tell you the truth and not try and rip you off of money you don't even have! read more

My experience yesterday was great thanks to the finance manager Rochelle and my sales person. Curtis. I talked to a few other guys there everyone there are super cool very nice. The process was super quick even though I bought my husband and my three little kids in everyone was still so friendly. We bought a new car. We love it. We had a great time there. I definitely will be going back there to get my new bronco soon. Thank you Rio Vista for you guys are all awesome. I give you guys five stars. read more

Apparently if you have warranty work done here at Rio Vista, you have no warranty on the new part because you did not pay for it out of your own pocket. (According to Robert, Service Manager) I Spoke with corporate and every other dealership who confirmed that is not true. Is that not the entire purpose of a warranty, to cover parts that fail unexpectedly. It gets worse, Mopar is unable to even locate the warranty work. So did my vehicle even get fixed?? Or I just paid for a repair that didn't exist. Something is off. read more

False Advertising in violation of Vehicle Code section 11713.1. I have purchased all of my trucks from Bill Brandt Ford. Unfortunately they have low inventory right now so I branched out to Rio Vista Ford to buy a Bronco for my daughter today. I called to verify and then drove out to Rio Vista Ford where they illegally tried to add a $6k dealer mark up to the advertised price, and refused to sell for the advertised price. They used several excuses including that they fired the person responsible for their web content. They also mentioned that other people had come in last week and had also been disappointed in the false advertising. Sure sounds like a bait and switch. read more

Rio Vista Ford - The advertised price snipped from the Rio Vista Ford website today Monday July 4th at 1:36pm. - Car Dealers Near Me - Rio Vista, California

Their service department is subpar and surprised it's still in operation. Many send backs due to incorrect diagnostics.

Service is Horrible. No communication. Lack of care. Told one price , show up for pick up. No work has been done. Trust them again to actually do the work and the price is doubled. read more

On 11/29/23 and 01/05/24 I brought my 2010 Lincoln MKX to Rio Vista Ford to repair a clunking noise coming from the right hand side when making left turns at lower speeds. They replaced the right wheel bearing assembly and the half shaft bearing. On 10/29/24 I returned it to them with the same complaint. They had me to sign a $240 diagnostic agreement, stating that if it was the same problem I would not be charged. They said they found and fixed the problem stating that it was loose tie rods. I paid the $240 diagnostic fee and picked up my vehicle thinking the problem was fixed. As soon as I drove it off their lot I heard the noise again and immediately returned it to them and said the tie rods were not the problem. They replaced the wheel bearing and half shaft bearing assemblies, fixing the problem on 11/01/24. They are refusing to reimburse me the $240 diagnostic even though it was a covered warranty repair. I feel that since it was a covered repair they should reimburse me the $240. Service Advisor name: Vin Parr read more

I recently leased a Ford Lightning from this dealership, I had searched high and low for the truck I wanted and finally found it here. Kenny made the numbers make sense and was cheaper than anywhere else. He also found other incentives that I didn't see and applied them to the deal. I have bought several cars and have never had an experience as smooth as this one from the time I walked in the dealer, to keys in my hand was less than an hour. I have also serviced my vehicles here and the service department runs just as smoothly. read more

I was working with Curtis to purchase a truck. The truck needed to be cleaned. His detailed was sick and then didn't show up to work. I asked Curtis to confirm that some wear on the dashboard could be removed before my purchase. Curtis later followed up and said the truck had been detailed and the wear was removed. I told him I'd be in to purchase. I called him and let him know I was on my way in and he told me he sold the car. He had been texting me almost daily and knew I was coming in to purchase. He didn't have the courtesy to tell me he was selling it out from under me or give me the option to come in. Terrible customer service. This is why used car sales people have the reputation they do. read more

I bought my Explorer new from Rio Vista Ford. The buying process was fine. When my car alarm started to go off for no reason another repair shop noticed that the vehicle had an after-market arm. I did not ask for this alarm and certainly did not want it. Rio Vista took zero responsibility for giving me this now-faulty alarm that Ford repair shops don't want to touch. The response I got from everyone I spoke to at Rio Vista Ford was " I didn't work here when you bought your car." The employees seem to answer for themselves, but take no ownership for the Ford corporation. read more

Rio Vista Ford - Car Dealers Near Me - Rio Vista, California

The staff at Rio Vista Ford made our experience of purchasing a truck worth the long drive from Roseville. They were friendly, knowledgeable, efficient, and customer-oriented. For a small town dealership, we were given extraordinary personal attention tailored to our needs and wants. read more

Robert W in service is awesome, my son took his truck into fix his media center andRobert was very helpful, 2 weeks later we brought our truck in for a oil change and again Robert was super friendly, knowledgeable and accommodating. read more

Absolutely THE BEST!! Steven and his service crew are awesome. Respectful, Honest Service with Expedient and Excellent Customer Care. Hands down, Rio Vista Ford will always be our go to first, for Service and Sales. Many Thanks Steven, for all you do for U.S. and our family. read more

Decent employees, questionable management/owner. Called in to inquire about a used Mercedes Benz S600 that was listed for sale on their website and spoke with a salesman who confirmed they had the car and that I could drive up from Oakland that afternoon to take a look at it and possibly take it for a test drive before scheduling a pre-purchase inspection at the nearest MB service center assuming all checked out and I wanted to purchase. I drove the two hours in traffic to Rio Vista and met with the salesman to examine the car, but once everything looked good and I asked about test driving it, he told me his boss just told him that he doesn't want anyone test driving the "nice" vehicles unless they get pre-approved (for reference, I'm paying full cash with no trade-in and so want to pull my credit for a 5 min test drive of a 10 year old car). The salesman says he'll talk to his boss and comes back a few minutes later saying he still doesn't want to allow a test drive. Normally that would be enough for me to walk but he says that we can still schedule a pre-purchase inspection with the nearest MB service center so I don't mind not being able to drive it myself that afternoon since it would be inspected by an MB dealer prior to me buying it anyway. So he takes us to what I can only describe as a completely empty, ghost-crewed showroom with Chrysler brand advertisements showing their 2008 lineup on all the walls and a single desk at the far corner with two dusty chairs for guests and not even a computer for the salesman. He takes my license and leaves to speak with the boss. Fifteen minutes later he returns and tells me that the S600 is the boss' wife's car and that he has no intention of letting me get a pre-purchase inspection because he's a reputable dealership and the vehicle will have a 30 day warranty from his dealership so I should have nothing to worry about. The salesman was incredibly apologetic for his boss doing a 180 since we spoke on the phone and leaving the salesman to tell me that they won't honor any of the agreements made over the phone before I spent the afternoon driving up there and back. I felt fairly awkward because the salesman clearly recognized how ridiculous and rude his boss was being, and I was irritated with having my time wasted, but that falls squarely on the man in charge and not on the salesman who was actually very courteous and empathetic to my situation. Genuinely hope he finds a boss who treats him better, or at least doesn't send him out to be the messenger when his boss decides to completely waste people's time. I get the impression this dealership's bread and butter is fleet sales and corporate/commerical clientele so I'm sure they're just fine for that, but if you're a private individual looking to buy a car I genuinely think you'd do better going to the car lot owned by the dad in Matilda. Something tells me there's a reason the owner runs a dealership in Rio Vista and not somewhere even a slightly more competitive like Brentwood or Fairfield, similar to how something tells me there's a reason he doesn't want me to get a third party inspection on his wife's S600 (and I don't think it's just that the Mercedes techs will join in laughing at him putting fake Maybach badging on the car but that might be part of it). "Rio Vista Ford, where you drive a little to save a lot" does not seem to include time savings as they sure know how to waste a lot of it unapologetically. read more

Steve at the service desk is the MOST reputable person I have ever met. He truly went above and beyond today for me. I bought my Jeep from Rio Vista ford in April 2021 and had to smog this year. I went to smog it at the local smog shop in Concord and was told that it did not pass smog. I called Steve at Rio Vista Ford and he assured me the Jeep had passed smog when I bought it from them in April. Steve told me to come to the shop and he would take care of my smog. He did this for FREE!! I am forever grateful to Rio Vista Ford. The customer service they show is beyond AMAZING!! I will be back and will be sending anyone I know looking for a car to come here. They are truly honest and reliable people. Thank you again Steve. read more

I just had a 45,000 mile maintenance done on my 2014 Ford Explorer Limited. By far this is the best Ford Service Department I have ever dealt with! I have been a ford man since 1973...Robert the service writer is always on top of it. He even gave my car back detailed! Everyone at this Ford Dealership always give exceptional customer service! Thank you, Rio Vista Ford for taking good care of my baby! read more

Highly recommended !! This is one of the last honest dealerships. Bought our 2024 transit here, but live in San Francisco. We have been dealing with A check engine light for the last year and a half , But despite visiting several dealerships in the bay area and spending countless days with our beloved van in the shop the other dealers were not able to figure out the problem. Out of desperation I called Rio Vista Ford, they guided me on the phone to diagnose the correct issue, which was obvious to them and instantaneous. It turned out to be a wet spark plug coil. All that needed to be done was to dry the coil off. I know Nothing about cars but they were able to tell me over the phone exactly what to do. The car has been running flawlessly ever since. Since the problem and solution was so easily identifiable to Rio Vista Ford, I can only conclude that the other dealerships I visited were either Negligent and /or dishonest. Rio Vista Ford is one of the last honest dealerships. They believe in the cars they sell and are genuine. I will never take my Ford anywhere else! read more

The Adgate Family are very great people! I highly recommend them for your next vehicle, service, or even a coffee at the human bean!! if anyone has a problem, I can guarantee you, it's usually because, they value honestly and integrity, if you aren't upfront and honest or expecting something for free, this family, is just like the rest of us, it probably won't go well (nothing in life is free)! This business will bend over backwards, to help anyone out, just be upfront, let them know what you need, trust me, they will, go the extra mile !! read more

Five years ago, my wife and I drove in and we're looking at trucks. A gentleman walked out and asked if he could help us. We told we were looking for a truck. He asked if we'd like to drive one. Yes. I started to get my license out and he just said bring it back. Take four right turns. When we got back, he came and greeted us. I asked if he could do any better than the discounted price. He said yes. We went in, decided on a price and we drove it home. Turns out he was the owner. Great service. Would go there first for my next one. read more

Shout out to Steve and Robert, true Professionals!!! My Emergency was not there emergency and yet not only did they repair my Leaking spouling oil from my Mercedes but they also steamed cleaned my engine in record speed, I am beyond appreciative as I felt stranded in Rio vista from Napa going to visit family in central valley My engine would have blown up. My husband said he will be buying his next truck Ford of course from this dealership, Thank you for going above and beyond, when your in Napa stop over to our property for wine and cheese! #Liveedgenapavalley read more

I normally do my own oil changes. Seems like whenever I take my vehicles in for service, something always happens. I took my new F450 in for its first oil change because it had a power steering leak and I have a maintenance warranty on this truck. The service writer and I talked about what I do with the truck and that is, I use it to pull my 48' race trailer around the country. I should have specified what grade of oil I wanted, but I didn't. They did a nice job of repairing the power steering leak, but when I got home I noticed that they used the 10-30 oil instead of the 5-40. They also lowered the air pressure in my tires to 80lbs in the rear. Not a big deal. I live in Sonoma, so instead of taking the truck back I bought some 5-40 Delo here and plan on switching the oil before I head back down to Phoenix. I called them to let them know what I was doing and got the girl at the desk and not the service writer. The service writer called back and proceeded to lecture me on the grade of oil and how Ford probably wouldn't pay for the upgrade I wanted. When he was finished he told me to have a nice day then ended the call. Now I can put my truck in the condition I want, but I really don't need to be lectured by a kid at a Ford dealer. I won't be going back because now I don't trust them to take care of my truck the way I want it taken care of. Trust is the key word here and I lost it with Rio Vista Ford. read more

Brought in my F-150 to service after several dealerships couldn't diagnose the issue, Robert took great care of me and made sure I got taken care of to the best of his abilities. Would definitely recommend speaking to Robert for any service needs!! Thank you Robert!!! read more

My transmission broke down in Vacaville and I was able to get towed into the garage. They were able to get it in first thing the following morning, but waiting until 4pm to tell me the transmission was broken, they didn't know why and that it would be $8000 to put a new transmission into this van. They then offered to look into a trade in vehicle which I would be going into with negative equity, so the monthly payment would be double what I pay now. I got the vehicle towed to a different garage, where the technician was able to give me the exact reason why the transmission failed as well as a much more reasonable estimate on the cost of repairs. I will not be going back to Rio Vista Ford. read more

Took a vehicle in to get recalls serviced. My call had asked if they could identify a noise coming from the rear end, which I already knew what the issue was and I'd just asked how much they could do the job, which was a wheel hub bearing replacement. They put the car up on a lift to shake a whee back and forth to see there is play, which anyone with knowledge of mechanical issues would know and sent a video via text to show their "inspection" of shaking a wheel. They then called and said the work would be $1200, which is around double of what any honest mechanic shop would charge. If said no to the work and came in to get the car after the recall (free) work had been done. They said it would $200 to do the inspection of a wheel bearing hub and when I said "$200 to shake a wheel?!" They said they "also put a scope on it" like I don't know anything about a diagnostic of a wheel bearing. So $200 to shake a tire back and forth... wow! This is the reason many people like me will never take a vehicle to a dealership. They take advantage of people, are shady and a rip off! Never again! read more

Bought a 2016 Ford Mustang (Yellow) there on 7/30/18 and was blown away by their wonderful service and outstanding people especially Curtis and Rochelle Thanks for everything you can count on my family and friends to see you for their vehicle needs in the future and beyond!!! Great JOB!!! read more

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The best Ford dealer anywhere! The staff are always so kind and helpful. They treat everyone equal. As a woman it is hard to find a place that treats you equal, especially when buying a car. I love this place, quality and service is excellent! Just purchased my 3rd vehicle from here and am very happy with both the ease of ordering a custom car to picking one off of their lot. Definitely worth the drive to purchase a vehicle or for service. read more

I brought my car in for its 100,000 mile service and some warranty issues. There is a rattling at idle and smoke from the exhaust. I was told that the source of the rattling was found but could not be fixed. They also attempted to "repair" my door cards. They left visible staples in the plastic material and tore it. It is now worse than when it was when I took it in. I took my explorer to a different dealership for a second opinion. Within 4 hours they found all of the parts that were causing the rattling and smoking, totaling in 2,500$ in repairs. I called Ford of Rio Vista on Friday April 17 2020 and was informed that every member of the management team was gone for the day or could not be found, but my information would be documented and I wound receive a phone call on Monday April 20 2020. No one called. 0/10 would not recommend this dealership. read more

Anthony was a total rockstar! Went way above and beyond for me! Came up from LA to buy this Jeep, had trouble finding a route to get to rio vista! Anthony picked me up from the bus station in San Fran. Rachelle another rockstar total sweetheart explained everything through out the whole car buying experience and got me a great deal! Truthfully Im blown away with the deal she got me. Good stuff. Good People, Good business, Good Vibes! The Best and easiest car buying experience I have ever had. Other dealerships should be embarrassed with there customer service in comparison really made me feel valued and worked almost to hard for my business! Great Job guys! Also promote Anthony please! Thank you! read more

I needed tires for my wife's car and the tires were cheaper than Costco or any other place I checked The service team got me right in and took care of me. It really goes to show that these big name stores are not always the best price. Way to go Rio Vista Ford!!! read more

It is very rare for me to write a review but I believe good feedback is in order here. I had a really great experience with Rio Vista Ford! Not only am I extremely happy with my new car purchase (Audi Q5). It was the best price that I could find in the area, I also met some really solid people throughout this car buying experience. The entire team here was amazing! From Curtis the Sales Director, to Rochelle in Finance, to the Owner, I was very impressed! It felt very comfortable, i was not pressured at all, instead very well taken care of. I have felt completely opposite at other dealerships and it was very important to me that this time I bought a car from a place that valued my business. I am very satisfied with my experience and would highly recommend Rio Ford to others! read more

Let me start by saying, typically, I hate car shopping but this was such an impressive experience I feel compelled to give a glowing review. Ken, Rochelle and Armando were so professional, knowledgeable, helpful, and just all around great to do business with. You can tell they're great people and love what they do. We're so happy with our purchase and had such a enjoyable/positive experience, I would highly recommend. read more

Everyone at rio vista Ford was very healpful and informative. Kenny the general manager was more than helpful getting me the truck I wanted at the price I could afford, he understood I had a budget and respected it. Aj was another Ford employee who was very knowledgeable and took the time to inform me of all the trucks features. There hospitality was unmatched compared to previous dealers I've contacted. read more

I bought my used car from Rio Vista Ford in December of 2010 and drove over 70 miles to do so. As a younger female, I received a lot of disrespect and poor customer service from automobile dealers as I searched and negotiated for a car; nobody wanted to give me the time of day. Not so with this place. At Rio Vista Ford, I had an excellent experience. The dealer was courteous, respectful, and treated me like an individual, not as a hapless female. He wasn't overly pushy, answered my questions, and let me go over every inch of the car. It's been over two years since I purchased my car here, and I'm still pleased with they way the car was represented to me and with the helpfulness of the associate who assisted me. Great place, great experience. read more

Just purchased a Dodge 1500 Hemi from Armando. Great guy! Great deal... worth the drive from Sacramento.

Got my vehicle here. Great place, honest salesmen and no BS. My sale was laid back, quick and easy. Told them what I wanted to pay and the options I needed and they found the right truck to fit my needs. I recommended this dealership to all my friends over any other Ford dealer in the county. One day when I go to buy a new vehicle, I'll be taking my business here and you should too. read more

Great easy no pressure experience. Armando went above and beyond for us to ensure we were completely satisfied with our purchase. He started the process with us confident but not aggressive like many sales people are. He made the process very comfortable and easy. We were then welcomed by Curtis who also did a great job. Rochelle brought it home making the endless stream of papers seem like no big deal. Overall this dealership was well worth the drive from Sacramento. We got a great car at a great price! I would definitely recommend taking the time to see what they have to offer. read more

They saved me from a predatory dealer who was gouging me. They ignored the estimate from other dealer and did their own diagnostic which at first I wasn't happy about paying again but was relieved when it was revealed that they would only be charging $800 total for a rear main seal and oil pan damage which involved dropping the transmission (labor intensive). This was a savings of over $2,400 and they were actually doing more work than the previous dealer which missed the oil pan damage. They were very thorough and I was more than patient when they took an extra day to do the job right. Five stars for everyone involved from the initial estimator/customer service to the owners son who got involved with a sympathetic ear. This is the third time they have bailed me out and I had to write this review because I owe them big time. I never thought I would be recommending a car dealer but these people acted like protective parents and they have my trust, respect and gratitude. read more

Third time I've attempted to have warranty repairs completed on my Ford at Rio Vista Ford. They are never able to complete needed repairs or factory recall notifications. This time they suggested I try using a larger dealership. No problem ! Next time I'll also purchase my next car from a larger dealership. read more

Drove up from San Jose, after dealing with Jim (Internet sales). He made the transaction very smooth, quick and easy, very pleasant to deal with, same goes for Rochelle (Finance Director). No pushy sales, very easy-going, walked away extremely happy with service and vehicle purchased. Great family owned, local dealership. Thank you! read more

Absolutely satisfied with their costumer service! No one pushes you to buy a car all the employees are completely honest! We bought my boyfriends mustang last weekend and it was such a stress free process we felt so comfortable purchasing a car from them and that's hard to say when buying a car from a dealer. If I could give them more stars I definitely would we got an amazing reliable car at an amazing price and we are just over all really happy we came here! read more