Took my 8 year old Toyota into the dealers multiple times for leaking gasoline and their fixes cost lots of $ but never fixed it. Took it to Rising Sun and they effectively identified a malfunctioning part, advised it was still under warranty and were fine with us taking it back to the dealers for the free repair. These guys were fast, efficient and so so smart with diagnosing the problem. read more

"Very poor communication and no regard for customer timelines. I had to call three separate times just to get an update on my vehicle, despite clearly explaining that I had time-sensitive appointments the following day. I approved what I believed was a basic headlight repair, only to be told at the next call that the whole headlight needed to be replaced. This lack of transparency and follow-through is unacceptable. I took my business to Lexus of Austin after trying a couple other places. Turns out, I only needed the headlight bulb after all and yes I wouldn't trust these guys! I would give them zero stars. read more

I brought my car in for a low grumbling noise and paid $170 for a diagnostic. I was told the rear wheel bearings were bad and quoted $1,800 for the repair, with each bearing priced at $325. A quick search showed the same parts online for about $150, and another shop quoted me $800 less for the same work. When I returned to pick up my car, the power steering was no longer working, an issue that did not exist before the diagnostic. The shop took no responsibility, told me there would be no compensation, and said they had to keep the car over the weekend. The staff was extremely rude and unprofessional, acting like wannabe tough guys rather than customer-focused mechanics. I would not recommend wasting your hard-earned money or time here. read more

JOB Longblock replacement on EJ257 and Clutch Replacement due to findings and Misfire on Cylinder 4. Pros - Good communication, Excellent work. My car after 3 weeks as of today is driving really well. 04' Subaru Impreza Wrx STi. Warranty on work and parts. Cons - No paperwork for shortblock purchased from Subaru apparently. Invoice was disorganized meaning they said they didnt charge for resurface of flywheel but on invoice they did. Overall parts and pricing was broken down too general without receipts of proof which leads to alot of concerns i have. Conclusion Total amount i spent was $14k+. My situation was that i just moved to Austin TX with a ej257 that misfired. Just understand that if you are a subaru owner, repairs can be costly without the right tools. Invest and learn about them from Youtube. I myself did not have the time so had to get the shop to do the work and along the way, every experience is complex. read more

I went in because my alternator failed, due to a leaky power steering pump spritzing it. I had to borrow money from my dad, and the dude shamed me for it. That's not why I'm writing this. Directly after this repair, the car started making noise... Louder when it got faster. Turns out, both rear wheel bearings were bad. So, either an INSANE coincidence occurred, or these fuckers dropped my van. read more

I almost hate to recommend Rising Sun, even though they deserve it, because I'm afraid they'll get to be too busy and too backed up. But what the heck, credit where credit is due -- these guys are heroes! I went to Rising Sun for the first time because I noticed a trail of fluid leading up to the space where I had parked my car overnight. My adult daughter had used them and recommended them highly. They did a careful inspection and determined that my car wasn't leaking at all. (Later, I realized that another car at my apartment complex had been leaking and had used that parking space before me.) I would have been happy to pay just to get the good news, but they refused to charge me anything! Based on this excellent experience, later, when my car started flashing multiple warning lights and refusing to start, I had it towed to Rising Sun. They promptly diagnosed the problem (mainly the alternator) and sent me a detailed estimate via text, which I approved. It was a big job, so they weren't able to finish until the next day. However, I was due to leave for a trip at 7:00 a.m., before the car would be done! I wouldn't be back for 11 days. Rising Sun said no problem, they'd keep the car for me, with no charge for storage. Whew, what a relief! In short, Rising Sun goes above and beyond to help the customer. They've earned my loyalty and this five-star review. read more

My family and I have been coming here for over a decade with a multitude of vehicular challenges. I am consistently impressed by the- service, timeliness, knowledgeability, price, workmanship, and the welcoming environment Rising Sun offers. Thank you for being so awesome! Please never leave. read more

i asked about replacing my 7 year old battery, batteries usually last from 3 to five years. this one now dead at 7 years. rising sun wanted $365 for the battery and $170 to test the old one and take off two bolts and re-tighten on the new battery. really? baloney. it is just a dead battery. nothing else. nothing exotic. small wonder that so many people believe car shops are rip offs! save your hard earned money! read more

Just had a great experience at rising sun. After making a purchase of a new to me truck, I was hearing some unfamiliar sounds to me coming from the engine, that I never heard from my older/same truck. Within five minute, the technician sat with me, we drove the truck around and eased my stress, telling me the newer engines have the fuel injectors over the engine producing such sound. Other shops would have asked me to leave it with them and charge me a fee to just look at it. Thanks you for being honest. read more

I had to get my car towed here twice a few months back, I didn't have much of a choice, and they knew that too. I got charged an arm and a leg for both issues. It objectively felt like a lot of money for what was needed. I called several places after the fact to price check and see if I was getting taken advantage of. Turns out, Rising Sun was charging me 300-400% more on labor compared to every place that I price checked with for the same repair. Won't be going back there. Forking over the money to get towed further away would have still been a much cheaper alternative than going here. Do your homework and call around for a better price. And do not have your vehicle towed here. read more

Follow up -- Good report! The owner of Rising Sun Automotive called me this past week and apologized for the failed service his folks charged me for AC hose replacement and recharge refrigerant. He completely understood my concerns and reimbursed charges. This speaks volumes for his integrity. Communication is always paramount in all personal and business experiences! Thank you! read more

Many years ago I took my Trooper to these guys, who always did a great job. Now, they will not work on it due to it being made in 1994. (note, it's a common engine used in thousands of vehicles, with many GM interchange parts) That's a big bummer, since I kinda thought of them as Old School Austin. I guess not. So much for keeping Austin weird. read more

Prius needed a little tlc when it wouldn't reliably start. The young man, Rosendo,at the counter came out, experienced the same pattern as I had. I ordered an Uber but just seconds later Rosendo said"let me check the fob battery". Sure enough that was it. Replaced with no charge. I had been there 4 years earlier and they had me in the system. Knowledgeable, prompt and courteous service. Thanks Rosendo read more

I was quoted $1,000 for a window replacement. Made another phone call and received a quote for ~$350 (including vacuuming glass etc). Now I'm questioning the value of the work I've previously had done at Rising Sun.. read more

I have a Lexus RX 350, and I have been coming here for over 5 years for everything, oil change, brakes, maintenance... all of it. Their prices are reasonable, they are reliable in time frame, they are consistent with estimates, and very straight forward. I appreciate their professionalism and that they communicate to me each thing, and call me ahead of time, if they see something that needs to be done - BEFORE they do it. I highly recommend the boys at Rising Sun Japanese. Thanks Guys! read more

Rising Sun Automotive - Heather Havenwood and the boys at Rising Sun Japanese Auto Service. - Auto Repair Near Me - Austin, Texas

My daughter recently moved to Austin from Ohio, after her Nissan Murano broke down on highway due to alternator , Triple AAA suggested this facility and knew of these mechanics. John was helpful in getting this diagnosed and resolved in a timely manner. 5 months goes by and alternator fails again ( after learning this is a common issue with Nissan Murano's) towed back into shop and John's team at Rising Sun replaced with another Alternator under warranty with no labor costs incurred. Robert Wagner read more

I give Rising Sun Japanese a 0 star if it was possible. Understanding that the proper diagnosis of a repair is the most important thing when your taking your vehicle to the shop. A diagnosis that doesn't repair your vehicle and cost 800.00 and the shop not taking any responsibility is why they get a big 0. There was no accountability for the lack of the repair and you can't take them to court because you will never find the real owner. If anyone knows the real owner please reply. The manager told me to sue them if I wanted to. That's how they resolve customer issues. I would never do business with a company that feels that the way to resolve a issue. They did take my car back to the shop kept it for two weeks. But couldn't fix the problem. But they had no problem diagnosing the problem within 24hr when I first took the car to the shop. They had no problem charging me 800.00 for parts and labor that left me with the same problem I had when I drop off my vehicle the first time. If you feel your mechanic should be responsible then don't take your vehicle to Rising Sun Japanese repair shop read more

John and his team got all 4 of my brakes/rotors replaced in less than 5 hours for an extremely fair price. These guys are awesome and I will be going to them in the future for other issues I have with my truck read more

Scammy! Charged me 130 just to look at my car and told me the fix would be over a thousand, called sams auto down the block and they have no fee to diagnose the issue and only 300 to replace the part. Go there instead! read more

I had Triple A tow my car here. They did a full inspection even though it wasn't necessary. Prices were average and originally I thought I was going to get ripped off because I have zero car knowledge but I checked in with my uncle who knows a lot about cars and nothing they mentioned was unreasonable, although one thing he did recommend against. They were able to diagnose my battery issue even though two other places couldn't. I ended up deciding I didn't want to pay for the services. I was nervous that they were going to give me a hard time but they didn't at all, they are SO nice there. I found out my car battery was under warranty so they even gave me a free boost so I could get it out of the lot. Very good service. I'm giving 5 stars for not pressuring me and being helpful. One star off because they wanted to charge like $1000 I think it was for services, but I honestly didn't really need anything except for the battery. It wouldn't ruin my car if I did any of those things but they weren't urgent. I don't drive my car much, especially during quarantine. I think they were just doing their job overall but if I didn't have outside help I would assume everything was required. Maybe that's on me though. Next time I have a car issue I'm definitely going back. Above and beyond service and knowledgeable team. read more

do your research cause this place is way more expensive than the dealership and they dont even use OEM parts for the price they offer. Indy shops shouldn't be way more expensive than the dealership if you are doing basic maintenance work. example - oil change at the dealership will run you around $89 and at rising sun its around $130 read more

I took my car (Nissan) in to Rising Sun for the first time this week and everyone I spoke with was incredibly kind and fair. The turnaround was as quick as I could have hoped and they were highly responsive. Would definitely recommend. read more

I have two primary rules when it comes to automotive repair. Rule 1. A vehicle should never go out the shop worse then when it came in. Rule 2. Don't forget rule 1 one . I came in to have my intermittant AC checked out. I was quoted on the repair $1880. I bauked on getting the work done immediately due to the amount. Subsequently RS did not put any coolant back in the unit . I did pay them 175$ for the 'test' so I was a bit surprised to be driving home in the 115 degree heat with no ac. This was actually good as it resulted in a complete reevaluation of our relationship. I went to someone else who did the same work for 1225$ (including test). Since the issue ultimately was the compressor clutch and not the compressor itself I probably could have saved even more had I just replaced the compressor clutch ( we could argue the wisdom of that, but I just went with the second guy's recommendation to replace it). So while RS has historically done good work for me in years past, as John Treehorn would say, 'Regrettably standards have fallen'. I don't have a problem with the work per se, ultimately its just way more expensive than elsewhere. read more

(Monday) These people absolutely FUCKED up a simple tire rotation on my car. Right after driving my car off their lot I noticed a loud bumping noise and thought I had a flat. Got home and looked around and didn't see anything wrong. I even called the shop (15 minutes after having left their store) and asked about the bumping noise. That's when John Denham assured me that it was from uneven tread wear. I'm not a huge car guy, so I mistakenly trust him. The next day (Tuesday) I'm merging onto the highway and the bumping noise is getting louder. I look in my side mirror and see my wheel spinning out of place. Had to pay to park downtown and call a tow truck. These incompetent people could have KILLED me and the owner Brandon doesn't give a shit. See Michigan lug nuts court case: https://www.detroitnews.com/story/news/local/michigan/2019/11/09/court-tightened-lug-nuts-not-guaranteed-tire-rotation/4101005002/ Talked to him today (Wednesday) and he's only offered to replace the lug nuts and that's it. Tried to act like some sort of tough guy on the phone when I asked for some amount of compensation. They also scraped the shit out of my rims too. Says he employs the best when really they can't do the simplest thing right. He even said that a master tech was the one who did my rotation! What a joke of a business. Wont' comp the parking, tow truck, my time, or even the tire rotation that they completely botched. Dude couldn't even throw in an oil change. Pathetic. Avoid this place at all cost. What's funny is that I initially took my car there for AC work and let them know beforehand what kind of car I drove. Lo and behold after I drop it off and leave, they tell me they can't service the 1234yf freon AC systems. That should have been the first clue that these people have no idea what they're doing. I drive a 2017 model year common car, these aren't exactly brand new systems. And they couldn't even do the slightest amount of due diligence to see if they could service my car before I got there. No wonder they couldn't even manage to tighten the lug nuts on a car. My advice: Go to an actual reputable shop instead of these clowns because any other garage would have gone above and beyond if they messed up this badly. Really speaks to the character of the owner, the employees, and the type of business they run. If this lackadaisical approach is how they handle serious issues then I have no doubt that this will happen again to another customer. They simply do not care and the next time it happens someone's life could be on the line with more severe consequences. read more

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Atrocious! I see a few other reviews with my same experience. WAY over-charged! They would not justify the listed labor cost because it is what the "computer logged," ended up charging $450 on a repair that took less than an hour. They state the repair was authorized, but was not. When asked to undo the repair to take the vehicle elsewhere they refused. I asked my local mechanic and priced other quotes and ALL of them were way less. The highest being 1/3 the cost these unethical charlatans billed. The manager gave his name as "John" but refused a last name. He flat out refused to provide any justification for such an exorbitant fee then unprofessionally walked away. Unfortunately for him dealing with upset customers is part of life and "taking your ball and going home" is not only exceptionally rude, but highly unprofessional. Anybody can "cook the books" and increase billing even if logged in a computerized system. I am not sure they did they because but i am left to assume they did because a collegial conversation turned immediately hostile and defensive when questioned. So I am left to assume that John and his team and unscrupulous and underhanded. It does seem odd that the more recent reviews are negative and the older ones are not. I would love to see how many of the positive reviews are vetted. read more

As a girl, I can say that this was HANDS down the best auto shop experience I've ever had. Super clean, super transparent breakdown and a flawless execution LADIES THIS IS FOR US read more

I took my Subaru in for axels 3 times now over the last 2 weeks. This shop has somehow managed to work on my car all 3 times yet the problem still persists. The car is making a loud noise when making tight turns and it sounds horrible. I reached out to John to say hey the problem still exists for a 4th time and I have got no reply's this time around. read more

Took car for a general check-up as I am getting ready to go on a long road trip and wanted peace of mind. This is the first car I own, and I bought it used; did not know what to expect to find, other than costly surprise repairs, even though the engine was running well. That was not the case at all, no major problems were identified, John walked me through the findings and did not push any follow-up service. I am so happy I brought my car to this place. Thank you! read more

I'm updating my previous positive experience with Rising Sun. The past few times I went, it was not a bargain. I don't like doing my oil, so I've had Rising Sun do it for a while now. They charged a pretty penny, but I thought it was worth it. Alan has always been fair and honest with me, and I'm willing to pay for that. The last few times, the pricing was inconsistent and once I paid for an oil plug that we didn't even talk about replacing. I'm also upset because my mid-90's Toyota truck (the kind that runs forever if you take care of it) started to get an oil leak. Turns out, some of that is from the timing chain gasket, which they replaced just a year or so before it started to leak. I was met with a shrugged shoulder when I brought it up and my disappointment that the gasket on their job didn't last very long. So I'm going to Yost on N. Lamar now and they are awesome. read more

My Infiniti JUST passed it's extended warranty and the air conditioner went out just in time for summer! We took it to the Infiniti Dealership for an estimate. We were blown away by the cost because there was some sort of weird teeny, tiny hole somewhere and the Freon was leaking from the back of something. The position of the leak was really difficult, according to the Infiniti folks. I wanted a second opinion on the repair AND cost so my husband took my car to Rising Sun on Lamar. Hello! They identified the exact same weird leak and fixed it for exactly HALF the cost of what Infiniti suggested. Rising Sun was fast, efficient and professional. Thank you John and Rising Sun Japanese Auto Service! read more

I called at 12:34pm today (Wednesday) asking for timing/cost on needed services (mainly brake pads). Brandon (Owner?) recommended I drop my car off overnight so that he could hear it on cold start up. He said "try not to drop it off Friday since we won't have time to fix it in one day" I asked "if I drop it off this afternoon will that give you enough time to look at it tomorrow". He assured me he would get me in. I drive 30 minutes in rush hour to make sure I'm there before close to drop off my car and was greeted by John. John said that he was fully booked up and wouldn't have time to look at it until possibly Friday. When I asked if it would be complete before the weekend he just flat out said "no, probably not until next week". How is this team so disjointed that they don't even know what their schedule is - I'm giving both of them the benefit of the doubt but it sure feels like a bait and switch. If I can't trust the owner's word, I'm not entirely sure why I would trust his shop with servicing my Honda. Also, if John is reading this - regardless of your beliefs about masks you should really follow state mandate and wear one when a customer walks into your shop. Aimlessly putting one on at the end of our conversation to save face is not really how that works... I would advise staying away read more

First off, called on a Wednesday to set up an appointment for Friday to have our 2007 Subaru Forester checked out prior to a road trip. Dropped off the car on Friday morning and had to call to check on the status of the car only to learn that they would not be able to do anything until Monday. So I picked up the car and took it in on Monday. Spent over $700 to have the car checked and have some recommended maintenance done on it. I picked up the car on Tuesday and it appeared that the car was ready for the road trip. Great, right? Unfortunately, when parked overnight in our driveway the next morning there was a large oil stain left on the driveway. Took it in today to have them see if they could figure out what was going on. They said it would cost around $2500 to fix the leak and said the car is unsafe for a long trip. The leak is in the front right axle and the steering rack on the right side. We asked why they didn't find this problem when they were working on it before and they came up with a lame explanation about how these things can just happen unexpectedly. I don't believe this, the timing is suspicious. We told them how it would have been on them if something had happened while driving the car on this road trip. I made a big mistake taking the car to this shop. I figured they knew what they were doing. I will never do business with this shop again. read more

Again, still sad. Decided NOT to go back, as I never needed the BS services, and, never got what they billed me for. Contacted my CC , have not contacted AAA, yet, left John messages and waiting for THEM? to refund. HATE this. Such nice guys, however, not really. Brake flush? New car? $30 labor on a filter change that CAME w/ my oil change? OMG. Im not laughing anymore. The more you know. Research kids. Do the research. Again, beer, water, juice, in a cooler at the shop. Seems so hospitable. Got any cool aide? Perhaps they should be less charming and actually more honest. Ummm, ya.WTF? read more

Nice guys - super nice, actually, but they'll rip you off. Can't complain about the quality of repairs but the prices are outrageous. Tip: if you have a check engine light on - use the guys at aamco across the street; they'll diagnose it for free rather than charge you $125 for a diagnostic. That fee is NOT waived if you hire them to do the maintenance - as is the custom at most mechanics. read more

Refused to even look at my 2018 4runner or listen to me. Explained there was a noise. Said I have to go to a dealership and hung up on me. POS whoever answered the phone. read more

Rising Sun is #1 for customer service and doing the right thing! I had a metal pan that sits under my car, behind the front bumper that came down and was dragging on the road. I walked in, super stressed, unsure if I damaged the car and it was going to be expensive or just a quick fix. John the manager was so warm upon greeting, took a quick look and said "oh no biggie, just have a seat!" A quick 10 minutes later, it was fixed! The shop is so nice with a clean bathroom and coffee/bottled water available. But more importantly, I felt respected, safe and taken care of at Rising Sun and will 100% be back if anything is wrong with my vehicle. I asked how much it was and he said "it's nothing, no big deal, be careful!" I was blown away with their customer service, which is so hard to come by in the automobile care industry. Thanks John and Rising Sun for being one of the best! read more

I brought my Infiniti to rising sun and it was broken beyond repair. They gave me a genuine opinion on how I should proceed. These guys are honest and not out to take your money. They're friendly and I would highly recommend!! read more

Expensive and they don't always finish the job. I want to like these guys, because they seem like genuine, down-home Texan grease monkeys (is that a thing??), but after trying to believe in them for many visits, I've finally given up. Let's take the following example: I call to ask whether I can make an appointment to have my car worked on, not just received, at a certain day and time. They give me a vague answer that sounds more like yes than no, but when I bring it in, it's like the phone call never happened. That's par for the course, so fine. What can you do. Then they have the car for several days trying to diagnose it. The problem is the headlights don't work properly. This is a ratty ass old car that's probably couldn't sell for $1500. Eventually they call to tell me fixing it will cost $500, so I'm all "oh, never mind then," at which point they're all "but you already spent $250 of that." Gosh, guys, thanks. I'm pretty sure that's illegal, but I guess I'd rather have my car than a court case. When I pick the car up there's a warning light on, and they're all "bring it in next week so we can clear that light." Oh, do I get an actual appointment for that, or just abandon the car for half a week again? (answer: actual appointment.) And I'm all "hey where is this big ass portion of the dashboard that was here when I brought the car in?" and they're all "it's in the backseat but you should get another one at a salvage yard" and I'm all "well, how about instead could you just put back in the one that was in the car when I brought it in here, or otherwise take care of this problem yourself?" And they're all "nah, maybe, I guess if you really shake us down for it and leave your car here for a lot longer or something," and I'm all "neverfuckingmind, here's you're shitload of money, thanks a bunch, bye." Sort of a disappointment! read more

My Tundra had check engine lights that would not go off, and Daniel at the north location explained to me what was going on - a bad injector - and they fixed it without fuss or over charging. Walked me through every step, sent pics of the damaged injector, and it runs great. Totally recommend this place. I was told they were the best in Austin, and I have no reason to doubt it. read more

Have never had any need for tune ups or work outside of the original warranty until recently. I was referred to this business from a friend. I had an issue with an engine code dealing with air problems. Dropped the car off at Rising Sun. Not the best communication, was several days before I heard anything and I had to call them. Car was in the shop for about a week (they said the factory was delaying shipping the part). Finally they called me to come get the car saying that it was ready. The engine light was off and everything seemed ok. About 10 miles down the road the light turns back on. I was bummed. I took the car back to the shop and he said he would keep it and figure out what was up. He could tell I was disappointed and showed me the old part and where it was cracked and why he thought that was the issue. He said he would look it over and see what he can figure out. They had to order more parts and it took about a week again. He mentioned that he asked for overnight shipping on one of the parts. This time it was taken care of. The engine light has been off for over a month and the car seems to be fine. Again, he showed me the old parts and explained what the problem was. They did offer a discount on having to get a 2nd part replaced and I guess the amount of time it took to get the parts. Overall I am happy with the service performed but the communication and quickness could definitely be improved. I will probably be bringing my car back to these guys if I have any issues in the future. Note : While looking around on their website it looks they they once had a cool feature that you could check the status of your vehicle on the website. It looks like they got frozen in time summer of 2010 and that section of the website has not been updated since. This feature would be great! read more