Disappointed on one of the vitamins I was going to purchase. I noticed it was going to expire in less than a month so I looked at the remaining supply. The others were expiring with the month as well. I brought it to the attention of the employee and she got the manager and she would not remove it from the shelf. I was offered 10% off. Why would I want expired vitamins? Anyway I passed on them. Weeks later I had to go to the pharmacy and pick up some medication and the vitamins are still sitting on the shelf... Expired. read more

Pharmacy staff is good; but don't communicate with each other. Store doesn't answer the phone about 1/2 time. Shelves look like a Venezuelan drug store. I'm shifting to CVS in the future. read more

I don't know what is happening at this store but it's been going downhill for months. Months ago I remarked on the lack of inventory and was told that another day it would be stocked. I've gone in several times since and the shelves are getting emptied. This was an awesome store with quality products. Not sure what's going on. The people that work there continue to be lovely and kind. read more

Uhhh.... Air conditioning broken for two months in the heat of summer? Where is RA spending its money? They have portable AC units placed throughout the building that are barely making a dent. I feel horrible for the staff, not to mention the many elderly people shopping there. Weak. read more

I have been getting my family's prescriptions here for over 20 years. I should have written this review years ago. In 20+ years, I've never had a member of the pharmacy staff treat me anything but professionally and kind. They are patient even when customers are rude with them. Obviously they deal with many people who are feeling sick, stressed, or anxious and I've always seen them go out of their ways to be nice. More than once, the pharmacists or staff have gone above and beyond to find a way to bring the cost of medications down for me. I feel really lucky that this Rite Aid is my pharmacy. read more

Great service! Awesome employees in both the front and pharmacy. Highly recommend this location.

I visited Rite-Aid today and while it may be a very nice store, I went for my first COVID shot. A very lovely and caring young lady tech administered my shot, and I only felt a little pressure. I had been so scared and apprehensive as I hadn't gotten a shot in my arms in many years, only in my hip area, and this was unbelievable. I went and had a big lunch after and I don't know what she added to that shot, but I've been eating ever since I got home. I want to give the young lady full credit, her name is Sinan, so ask for her by name and maybe you'll get as lucky as I hope I am next month, going for the second shot. BTW it's been nine hours or so and I can't even find where she gave the injection. Next day, a little sore and I really think with her attitude and demeanor, she should be a Dr. read more

I like this Rite Aid because Starbucks is right door and it located right down the street from me. Hey, at least I am honest. But really, this location is quite nice. The place is always clean and well stocked, unless it is Sunday, in the middle of a big sale, and some of those smaller retailers come through and wipe everything out. only to re-sell it, at higher price, at their stores. What is up with that? Can I have at least one candy bar or bottle of Gatorade. Okay, I'm done venting........phew. The Pharmacy is very good here. Oh yes, I love places that devote a whole aisle to candy. A whole aisle: I am actually a little boy in a candy store. You got to love it. Also, you know when you are having one of those days and you can't seem to find birthday candles or you need some battery that you never heard of. Well, yup, they got it. The people are always very nice and helpful here as well. Good Night. read more

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Dudes. I gave 3 stars bc service is always amazing and employees are very welcoming.. but I've lived in Jamul and been going to this Rite Aid for 2+ years and every time the bathroom is NASTY.. but today it was super special. Just no. read more

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Customer service is terrible. More often than not, the pharmacy doesn't answer the phone. I understand that they are overworked at this time. However, I have been put on hold as a person waiting in line to pick up my prescription so someone in the pharmacy could take a phone call. Also there's regularly only like three people behind the counter who are running around frantically trying to serve everyone. Rite Aid can certainly afford to have more people working at one time. read more

Pharmacy sucks they take there sweet time and don't have any customer service skills. I'll be sure to change my pharmacy.

Switched for this rite aid to be our new pharmacy but we are regretting it because the pharmacy never answers the phone.

Love this rite aid. I can always find what I need and be on my way in a timely manner. The pharmacy is a little slow depending on who's working... but no big deal. I always come here for my Thrifty's Ice Cream fix. My go to flavor is the Chocolate Malt Crunch. YUM! So good in a cup or cone. This time I opted for a sugar cone. Gets a little busy here from 3-5 so maybe avoid those times. read more

Rite Aid - Chocolate Malt Crunch in a sugar cone. - Drugstores Near Me - El Cajon, California

The people at this Rite Aid are always very nice and acknowledge you as soon as you walk in. I have been going here for years and know most their names. It is nice to find a store close to home we're I can find almost anything I want. Keep up the good work!!! read more

Today I received the most unprofessional customer service from the Assistant manger Yessenia. I simply wanted to price match from the Rite Aid website & I was genuinely wanting an answer as to why(I called customer service and they said they price math their website), however she did not have one. Instead of handling the situation like a PROFESSIONAL assistant manger would do.. She walks away from the customer and ignores his concern. I will never come back to this location ever again. read more

Worst customer service EVER !!!! We tried to buy a pack of lighters from a middle eastern woman working the checkout and she asked for I.D. My boyfriend was surprised that you have to be 18 buy lighters and he asked with great surprise, and said" REALLY"? In Spanish. The woman looked at him and rudely said "I will not sell you lighters if you have that attitude" he asked to just sell him the lighters, showed her his I.D and she continued to have an attitude. I chimed in and told her that she has to deal with jerk customers all day and that she just needs to smile and keep working. I then loudly said "let it go, just let it go" and she got even more irate and said "I will not sell you the lighters then" at that point, we gave up and walked out. Im not sure if this woman had a bad day or what but I have never seen anything like it. I will not be returning. EVER. EVER. And I am telling everyone I know. Beware ! read more

Every time I go in here the lines are 6 to 8 people deep and the auto check outs are saying please wait for assistance.There's always a employee or two standing around but they don't help out read more

Stopped by here since I was shopping at Kohl's. I needed a quick gallon of milk for my toddler son and decided to try out this rite aid. There was five people in line so was fairly disappointed since I wanted this to be a fast pace transaction. The employer Yesenia changed all that. She had both registers opened and did two customers at a time which helped out a lot! She was courteous and had great customer service skills all while being fast paced. I really apperciate it! read more

I wish I didn't have to give a star Pharmacist Rema very rude !! I will never again come here !

I was visiting my family in the area and my daughter came down with a fever. I went into this store and realized how big this store was as I am from a small town. I was having a hard time finding the motrin, so I asked a cashier if she could help and the manager walked up and showed me exactly where the mortin was. I was thankful that I didn't have to wonder all around the store as I had my daughter with me. The store was beautiful and I enjoyed seeing all the decor they had. The manager was very helpful and super sweet. At the end she helped me sign up for a Plenti card. read more

Rite Aid - a large display of fall decorations - Drugstores Near Me - El Cajon, California

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Poor design layout and lack of staff. Note to corporate HQ, don't design fixtures to look like registers if you don't use them as registers. Waiting at a bank of registers I saw one lone staff person dishing out ice cream but no cashiers. They finally call for a second but he goes to help the ice cream scooper. The I realize the main registers are the ice cream scoopers but no sinkage states that. You might want to read Paco Underhill's, "Why We Buy" read more

The rudest pharmacy ever. Pharmacist, Zoe, was far too busy sitting looking at computer screen than acknowledging the line forming to have prescriptions filled nor does she find the energy or need to tell others to wait on customers. No hello, smile or eye contact. Horrible. That, coupled with their prices, doesn't warrant the convenience. Never again. read more

If you are trying to call this store forget it. They don't respond. Service is barely adequate. If it were not for the location we would find another pharmacy. Very unfriendly read more

Very busy pharmacy, under staffed and slow customer service. Staff needs a little more training in workflow and customer service. They try hard but not out of their way read more

By far the slowest cashiers I have ever seen. It's ridiculous! They have one register open by the ice cream that they use. They have 3 normal registers That are never open! If there is 2 people in line you will be waiting for minimum of 5 minutes. I am not exaggerating. Your employees look like they hate their job. I need a job. I will do a better job then your semi retarded workers read more

Went in to get shoe goo, but they did'nt have it. Manager quickly recommended Michael's, next door. Bingo! Helpful and saved me the headaches of searching for it further. read more

Worst pharmacy! Apparently there are people or customers who have seniority. I called in to see if my prescription was ready, because I was running late. I waited on hold for so long that I was waiting in line and still on the phone. There was no one in line and two people working. The man answered the phone and I said "hello I'm waiting in line and I waved to him. He smiled at me and walked to me. Another man walked in front of me and the man behind the counter helped the other man. No one acted as if it happened, no apology or explanation. Never walking foot in that place again. Very disappointed. I would give 0 stars if I could. read more

Rite Aid? More like RIGHT Aid! I went to the pharmacy hoping to find a remedy for a very long night but I ended up embarrassing myself. Apparently, the Morning After pill is NOT for hangovers! Anyways, I was assisted by a lady named Rita and she was very helpful and patient with everyone she was assisting. I ended up grabbing some ice cream on the way out (no prescription needed). I normally say 'I'll definitely be back' when I write reviews but it doesn't really make sense to say that about a pharmacy. In any case, this would be the pharmacy I would come to if needed. read more

LOVE the pharmacy staff! ALWAYS so nice and helpful! Love the bargains I can pick up here on all kinds of things! Great customer service in all areas, but the pharmacy rocks! read more

Best Rite Aid in town. I would give them 10 stars hands down. From the staff in the store, amazing enthusiasm and willingness to help in any way. And the Pharmacy, David the Pharmacist is the most passionate about his job, and goes the extra mile to help provide assistance and customer service. He's treats everyone with the upmost respect. The pharmacy techs also greet you with smiles and compassion. Great store! read more

They're slow at processing prescription orders and service is marginal at best. It's almost as if you're a bother to be there.

Worst customer service. Nobody knows what they're doing at this pharmacy. They lost my prescription and said they couldn't refill it since they didn't know where it was. read more

Wanted to charge me $300 for a GENERIC prescription. The pharmacist sold me 5 pills for $30 (Discounted price of $6 per pill) to give me time to get a script for a substitute medication. Got the entire 60 pill prescription filled at Costco (no membership needed) for $16 (26.6 cents per pill). Emailed Rite Aid corporate and got a call back from a local regional Mgr who, without apology, said their prices were in line with CVS. Never getting my business again. read more

I received great customer service by the pharmacist last night on a rush order, he was polite professional and very understanding. There was a long line of customers late in the evening and he got to us all. Thanks rite aid. 8/17/16 pm shift! read more

This is a tough review to write, because the good is so good and the bad so bad. I unfortunately suffer from a very painful nerve disease, and have to take pain medicine for survival. I highly agree that all pharmacies should follow all protocols when it comes to pain meds. As unfortunately these medicines are abused by so many people and they ruin it for those who really need them. Anyways it's hard enough to know you need these meds, and even harder when u are treated badly by the pharmacist. The pharmacy manager Marcella, NO-MATTER WHAT gives me a hard time about my medications. I follow ALL the rules to the tee, and she always finds something to question. She's just so mean and belittles me and my wife when have to go in there. On the other hand, the other pharmacist Quinn is AMAZING! She is so kind and understanding. She follows all the rules that again I respect, but she's just a pleasure to work with. Marcella needs to be reminded that some of us are literally dying. We don't deserve to be treated like junkies. We are also professionals, educated, and have lives outside of our medicines. We are people with hearts and souls. However life has thrown us a few curve balls. The time we have left on this earth means everything to us, and so does the medicine that allows us to live out our lives with as little pain as possible. I pray that her heart may be touched by this and she can change the way she looks at the way she treats people. Thank God for Quinn!!!! read more