Received a vaccination from pharmacist Pouya. He was pleasant, efficient and professional. Overall my experience with the pharmaceutical department was excellent. I'll definitely return there. read more

The pharmacy at this Rite Aid location is amazing and very well run. The team is friendly, organized, and caring.

By FAR the best Pharmacy in West LA (Brentwood / Santa Monica). Lead Pharmacist Pouya and his team are friendly, attentive, caring and fast! Our family received Covid vaccinations at this location and the care/service is top notch. As a former CVS customer, Rite Aid (1331 Wilshire) is now our primary pharmacy (and convenience store). Worth the extra 5/10 minute drive. Plus the Thrifty Ice Cream, you can't go wrong. Thanks Pouya! read more

I am thankful for having such a wonderful pharmacy so close to home. Pouya and his staff are always so very helpful and friendly. This is my go to pharmacy!! Thank you Pouya for caring about your customers! read more

Pharmacy manager Mr. Pouya was extremely helpful. He assisted me with talking with my GP to modify my prescription after I described to him what the prescription was for. He is the most professional and helpful pharmacist I ever interacted with. Absolutely 5stars for this RiteAid for having him here. read more

Reasons why this Rite-Aid pharmacy deserves 5 stars: First and foremost, the pharmacy department is managed by a gentleman named Pouya. He is incredibly nice, patient, knowledgable, personable, efficient, engaged, and did I mentioned nice? He sets the tone for the rest of the department. I find that the rest of the pharmacists share the same attributes. Whether they speak to you on the phone, or in person, they are ALWAYS patient and helpful. Pharmacies can be very dramatic places because people are usually there because something is wrong and they need help. I've witnessed at least a dozen situations where customers have been mean and abusive and not once has one of the pharmacists been anything but patient and understanding. I also notice that they take the time to get familiar with their customers and learn to understand their needs. Amazing stuff really. Overall, most people don't love going to pharmacies. I'm certainly one of them as well. But, because Pouya and his team do everything they can to make the experience as good as it can be, I felt like I needed to write a positive review to show support. Thank you Pouya and team! read more

Puja and the pharmacy team are awesome! The service is efficient, the store is clean and well stocked. Thank you, RiteAid!

Went here to pick up something after going to Vons. I had to pee so badly and they said there was no bathroom here. As I was leaving, I saw one by the door, by the pharmacy counter. There IS a bathroom here, FYI. I gave 2 stars because you can push your shopping cart from Vons inside and all around this Rite Aid if you need to. read more

The pharmacy staff was great tonight. Very professional, knowledgeable and helpful. Special thanks to Pouya and the whole pharmacy team for being great pros! read more

These guys are FANTASTIC. So quick, friendly, and knowledgeable. It feels good to know I have such a great pharmacist so close when I need them. read more

Pours was ever help full made me full ever Comfortable knew a lot about the push A lot of knowledge he was amazing

I've been a patient of Pouya for years now and he's been nothing but exceptional. A constant professional and he's provided me with unprecedented customer service. He's incredibly patient and always takes the time to ensure I'm comfortable with new prescriptions. He does a great job helping me when I visit him. He should be promoted if he's not already at the highest level. I can't say enough great things about him. He's very intelligent, I feel like I'm speaking to a doctor when I see him. A satisfied customer, Anthony read more

The worst pharmacy I have ever been to. Stuff is rude and unprofessional. They act like they do u a favour. They talk to u like by asking for your medication, you do something illegal. Throwing prescription into customer's face isn't something I thought I would ever encounter. Manager and stuff who worked the night of March 9th are extremly unprofessional. read more

Entire staff is helpful and friendly! I almost always find what I'm looking for. The pharmacy is even better!! This staff goes above and beyond!! During a particularly difficult time, these are the people I trust to walk me thru it. Thank you!!! read more

Pouya was very helpful in getting my meds transferred from CVS. He was very kind and offered me a vaccine that he noticed I needed. I've never had a pharmacist have such concern for my health and really making sure I was taken care of. Much appreciated, Pouya! read more

Today was the last day that I will ever subject myself to the pharmacy at this location ever again. They made me wait almost 40 minutes after my appointment time, for a covid-19 booster shot. And the male pharmacist (Pouya Fakheri?) is so rude, I almost didn't let him give me the shot. He is a horrible, angry and arrogant control freak. Something is clearly wrong with him, because I'm not the only customer who has had a bad experience with him. He shouldn't be working directly with people. He got me so riled up that my stomach muscles were hurting on my way home. I had to lie down at home to calm down. If you can go to another pharmacy, I would avoid this place. Little things like getting a shot or picking up a prescription don't have to be this difficult. Also it takes them over an hour to administer two Covid-19 shots. This is my third shot from this place and each time I've waited and waited and watched others who were there before me continue to wait with no acknowledgement. There's something weird about that. read more

Always pleasant to visit this store.. employees always very helpful. Pharmacist goes above and beyond to always answer any questions I may have. Store is always clean and organized.keep up the good work guys read more

The worst pharmacy and worst and rude manager that I have seen before. I wanted some mental pills that were very important for my brother but though my doctor called them they didn't accept my insurance and rudely response so I never recommend this store to anyone! read more

The pharmacist, Pouya Fakheri, is exceptional. Incredibly friendly, knowledgeable, and service-oriented.

Pouya and his team are fantastic. They're professional, kind and take a real interest in their customers. I highly recommend them!

I enjoy coming to pick up my prescriptions at Rite Aid - Pouja and his team of professionals are very courteous, engaging and patient. I don't mind waiting inline because Pouja takes the time to explain all medications and side effects; he offers one-on-one explanation with full detail and expertise. He and his team are a valuable asset to Rite Aid and the Santa Monica Community. read more

Yesterday I got my first COVID shot and was very impressed with how efficient the staff are. The must have gotten 10-15 people in and out in the hour I was waiting. They called us on the loud speaker and communicated times to us so we could shop or take a walk instead of just standing there waiting clueless. I had called the night before too and they were informative and communicative about the situation, even as they are clearly overworked and exhausted, but truly saving lives! read more

Super kind and to the point. Pouya was professional and helped many people get their vaccine. Great service.

Great customer service! Lotta wisdom, especially in the Thrifty Ice Cream Department! Very helpful and accommodating

Pouya was extremely helpful. He was able to help with my daughters prescription, found us a discount, and advise us on the right over the counter medicine to help her earache pain go away as fast as possible. Nice to have a friendly dude there instead of a cold robot at other pharmacies. read more

The people in the pharmacy are fantastic -- they care about the people who come in and they take care of them with personal attention. I haven't seen that anywhere. read more

I been coming to this Rite Aid for years. There is always parking which is a plus. Customer service is ok. This Rite Aid recently got remolded. I do like the vitamins for GNC. Lines do get very long so I understand mostly all the frustration listed on here. But you can't blame the cashiers it seems like all Rite Aid, CVS, and Walgreens operate with limited cashiers. There is a specific cashier (Teresa) she wears glasses, black hair, tall, skinny she is so sweet and always does her best to get the lines moving always ask me how my days is going and remembers every time I go in. read more

One of the best pharmacies I've ever done business with. Super friendly and accommodating. The people who work there have learned how to multi-task and handle the customers with great care. There are many other pharmacies in the area, but because of the staff I wouldn't go anywhere else. read more

Worst managed pharmacy ever. Every time it has been a delay. Couldn't spell name and didn't get in touch with me with phone I gave.

Pouya Fakheri pharmacy manager and his team provide professional service always with heart felt inquiry into how I am doing. Each encounter with him and his team is sincere and extremely helpful. Wonderful people doing viral service to our community I highly recommend them!!! read more

Love, Love Rite Aid. Beats CVS every time on prices. The Wellness card freaking rocks!!!! Brett the cashier is always so very kind! Only criticism I have is the hand held baskets need cleaning more often. I stop by two or more times a week and this would be a huge plus for the store. read more

I'm reading the other reviews and I've got to say, yes, this pharmacy can be a little slow if you come in at the wrong time, but what chain pharmacy isn't like this? They're pretty much all understaffed no matter what brand of pharmacy it is and this store is no exception. I keep coming back to this location because they, and Pouya in particular, has been able to navigate some insurance billing weirdness for me that meant the difference between $10 and $100 for a single prescription. Trying to fill the same prescription at CVS they insisted that it was going to cost $100 and that there was nothing they could do about it, which given that Pouya was able to get it sorted out was clearly not true. read more

The store and workers behind the counter are fine. The pharmacy is another story. You can wait extra long periods of time without anyone even acknowledging your existence or saying they will be with you in a bit. The lead pharmacist (a man) is just short with everyone and verges on rude. You get the feeling they are understaffed and everyone is highly stressed. I switched to Pharmaca. They are really nice there. Won't use the pharmacy at Rite Aid 1331 Wilshire, Santa Monica anymore. read more

I am here to say that I absolutely love Brad and Jeff! How long have these guys worked here!? I've seen them through a kazillion renovations of this store. They are a constant in an ever changing Santa Monica. I hope they are always there to remind us long time residents of the good old days. read more

I repeat, I repeat, do not go to this Rite Aid if you need your to fill your prescriptions. Their automated system called me to tell me that the prescription was available and when i went there to get it, the pharmacist said there was nothing in the system. That would have been ok but were completely rude and replied with the same response when i asked if there was anything they could do; "No, we can't help you.". Come to find out, i called the one on 18th and the said they could provide you a couple of pills to tidy you over until Monday to get it refilled. Unfortunately, the pharmacist on 18th didn't have nice things to say about this Rite Aid also. read more

I have been using this pharmacy for years and have finally hit my limit. It has always been really poor service, they never answer the phones, are rude and take forever to do anything. A complete lack of efficiency and ability to be helpful. No thank you. I won't be returning. read more

This is probably one of the worst pharmacies I've gone to. I came here 3 times already and i always see a long line. Not only that , there are sublines created by other customers that were already attended but they are waiting for their prescriptions. Customer service is terrible and i have not seen change since the first time i came here. I wish i could give them 0 stars. Dont ever come here please. Do yourself a favor read more

Pretty good rite aid, i'm giving it 4 stars because there is a huge parking lot it shares with the vons next door (very convenient for my fellow LA drivers). They do not have the greatest product selection compared to CVS and the prices are a bit high but I go there regularly and noticed that all the staff is very friendly and helpful. The pharmacy technicians are also great and professional. I will definitely keep going here read more

Beware when getting prescriptions filled here, there is a real lack of competence with the pharmacy staff. My first time, dropped off prescription at 3, told me it would take 1.5 hours, took down my name and number. I came back @ 5:30, prescription not filled, told me it would be another 30 minutes. Then told me they could not read the Dr's writing on the prescription, and that they would need to call to ask, but would not be until tomorrow. I went ahead and grabbed prescription to take to another pharmacy. Luckily I didn't need to start taking the medicine right away. I will not be coming back! Staff needs major overhaul, lack of proper oversight, and coordination - with the staff, along with below average customer service. read more

This rite aid store is fine, but the pharmacy is staffed by the most incompetent bunch of lack wits on the west side. Do yourself a favor and avoid this pharmacy like the plague. They lose prescriptions, they're never ready when you get the notification that it's ready, and then they act like its your fault. If it wasn't illegal I would burn this place to the ground for the countless hours of my time that they've wasted. I will NEVER use this pharmacy again. read more