We really cannot recommend Ritz plumbing and Axel enough - we contacted them to fix our bathroom basin and they were excellent. Axel was professional, friendly, very respectful of our property and did a perfect job. Thanks Axel! read more

John was efficient and great. He solved my clogged toilet and sink quickly. Will recommend to anyone local.

Amazing service! This team of technicians know what they're doing AND they do it with efficiency. They worked with us throughout an unexpected ordeal (Hey, doesn't it seem that ALL plumbing issues are unexpected :) Anyways, a shout out to the team (Jesus, Carlos, Adrian and my man, Reynaldo on previous encounters). And please do not sleep on Admin, Reina's customer service skills. Me & my business partner thinks this work relationship will be a lasting one. Thanks again, Ritz Plumbing OBR & EMM The J-Nell team read more

My mom's kitchen had a gas leak in the middle of the night, and the gas company had to come shut off the gas. That morning, Sebastian and his team showed up and began replacing the pipes under the house that were leaking. They worked all day and the following day, and the gas company came and approved the house to turn the gas back on. Sebastian was very patient with my 91-year-old mom and me, and made the house safe again. There are other things going on with the old house, and Sebastian came right away to replace the basement pump (which we really need with all of the recent rain), kitchen faucet and hot water heater. He's quick and his work is great. The last month has been a whirlwind and Sebastian helped us through it. I highly recommend Sebastian. read more

Was satisfied with several large plumbing jobs. Also has credit available for the large jobs.

Ritz Plumbing provided great, timely, professional service. The staff was friendly and responsive while making the appointment. Senior plumber Abel was fantastic. They are proud to be family-owned and operated - and should be! read more

We had a broken Rainbird sprinkler system and called Ritz Plumbing at 888-757-7489. Tyler arrived within a couple of hours and fixed everything. He was efficient, friendly, polite and did an excellent job. We had previously called another company and they said they could send someone within 10 days, so we were extremely happy to have the problem fixed so fast. read more

We had a leak in our front yard, so we called and as promised a plummer came out quickly. He explained the leak He made a minor repair to stop the leak. As promised He came out the next day with a full crew to do the repairs, . He gave us a quote and we agreed, However He refused to put the pipes underground so right now we have copper piping exposed in our front yard. We made the payment as agreed upon The head plumber said he had messed up the work order or invoice and would bring us a new one along with our reciept for our credit card payment the next day. He did not keep his promise and I called the office over a two week period, with no response, Until yesterday I finally talked to the Office manager who then E-mailed me the documents. I feel that they ignored our concerns and we needed the leak repaired and they dd repair it but now we are vunerable to copper theft . Plus their response to customer complaints is lacking read more

Thank you to Sebastian and Moises for coming out at 9pm to unclog my kitchen faucet!!! They were fast, clean, and did a phenomenal job. They talked me through what they were doing and gave me some great maintenance tips. Amazing service and workmanship! read more

Adrian was prompt, honest, knowledgable, and he solved our issue (a toilet that wouldn't stop running). Thanks, Adrian!

I am glad I called Ritz plumbing, I called in at 3:45 today. The representative who took my call addressed my needs and assured me it would be taken care of today. Within an hour Ismael and Ulysses were at my home. They diagnosed what needed to be done and got right to it. Thanks for taking care of me so quickly. read more

I had a great and easy experience with Ritz which gave me peace of mind. I was extremely anxious to find out from my neighbors that my garage had flooded over the Christmas holiday week when I was away from home. I called Ritz in a panic and they sent Ray and Carlos quickly to assess the situation. I have a routine plumber however I was never once told the root of the problem. My usual plumber would always charge me to just bandaid the issue. When Ray and Carlos came, they gave me a detailed analysis of the root problem. To my surprise they were pricey but worth every dollar for the repair. Thanks Ritz for saving the holiday and a great experience! read more

Great service and excellent customer service. We had a main line burst at 8 pm. We called Ritz and they were at the site within 30 minutes! They stoped the leak right away and the next day replaced the pipes for us. They went above and beyond to get our water restored. They are true professionals and highly recommended. read more

Called to get a quote on a seismic gas valve shut off, because I wasn't sure I had one. Technician came and looked everything and quoted me 2300$ for the job (!!!). Not only this is ridiculous, but another (honest) plumber told me I already had one, higher end, and didn't need to change a thing. Turns out he was right and everything passed inspection. This technician also told me I had to replace a whole faucet instead of only the cartridge for another issue. Wrong again, fixed for 10$ myself. I wouldn't trust them with your plumbing needs if that's how they do business. Look elsewhere. read more

Oscar and David and Sebastian came over again and saved our Air conditioning unit and took care of a water soaked basement with great efficiency and care. Job well done!!! read more

They worked very hard, gave a good price. Andres and Sebastian were great! Our dishwasher wasn't working and they worked for hours to clear the filters. read more

We always had a problem with our kitchen faucet. It was leaking under the sink. I called this company and they responded very quickly. I liked their service. Very professional. Gilbert R did a very good job installing a new faucet. He replaced the pipe that was damaged. I appreciate the service. Now I have someone to trust if I have any problems regarding plumbing. read more

DO NOT HIRE THIS COMPANY!!! They are crooks. Called them out to check out a water leak in my garage. I was told it would be $100 to find the leak and they said we would have to give them a credit card over the phone to confirm appointment... that should have been the 1st warning sign! Once they found the leak we were quoted $3300 to fix it. My husband told them no thanks and they reduced the price a few times until they got down to $1500. My husband still said no and they left. Later that day my husband's card was charged $1000... for finding the leak which was originally supposed to be $100. They would not refund us the $900 because we were told the plumber had to cover our car in the garage with a tarp even though we told them they didn't need to. We tried to dispute with our credit card company but they did not take the charge off. Another plumber came out to fix our leak which was an easy fix and cost us $150 to repair. Please call another plumber and do not hire these guys! read more

Nice work by Gavin and Train from Ritz Westwood . Had a Hose bib that protrudes from an outside wall of our old house. It got hit and broke the joint inside the wall. It was leaking a lot so had to shut main off. I didn't want to be without water even for a night so I started making calls. Ritz responded quickly while most others left me on hold. They sent me two very nice , experienced gentlemen "Gavin and Train" who quickly had the wall open and the broken copper supply pipe capped for the evening . Next day Gavin came to finish the job and made a really nice looking repair. Very nice work including the gals coordinating the job. I'm almost glad it happened cause I made a good connection that I'm sure I will access again as our old house slowly crumbles. regards, DR read more

I worked with Jesicca at the office I had a emergency I lin a Diego and I had a major problem in Burbank at one of my homes and she had someone their 1 hour. Great Job Thank You Jesicca. read more

Our daughter's toilet wasn't flushing. We called Ritz plumbing in the morning and was told someone would come out to the house between 1p-3p. We got a call letting us know that Ray would be at the house shortly. He arrived a little before 1p. I really appreciated the heads up phone call and the prompt arrival. Ray assessed the situation and fixed the toilet in no time. He gave me suggestions on what to tell our landlord to avoid this issue in the future. Ray was friendly and very resourceful and I would highly recommend Ritz plumbing in the future! read more

I called to have my garbage disposal fixed. They were able to send a person the next day. Most companies would not have tried to fix it because it is a complicated system however it was my lucky day . Hercules thank you so much for putting in the extra effort and finding the problem and repairing it in record time. Thank you for your patience and kindness. I would highly recommend this company . Quick and efficient ! read more

Ritz Plumbing goes above and beyond in providing excellent customer service. Prompt service, extremely honest and helpful....not to mention follow up service and help! Very highly recommended! read more

On September 30, 2022 I had a sewer backup, I contacted Ritz Plumbing Joseph and crew came and gave me a quote for $750 to Hydrojet the sewer line which I felt was overprized but because of the backup I allowed the job to be done. First thing I noticed was that there were mechanical problems with the Hydrojetting equipment they spent more time trying to get the Hydrojet to work than fixing the problem. They were able to run water from a garden hose and said the clogged line was cleared. The Sewer line again backedup that evening. I contacted Frassica Plumbing on October 1, 2022 They came out and ran a snake through the sewer line and pulled out a lot of roots and also told me that Ritz plumbings Hydrojetting did not work and should not have allowed the amount of roots to be retrieved, and they overcharged for the Hydrojetting. Please do not use the company they rip you off and take advantage of you. read more

I highly recommend Ritz Plumbing. We called them and they came out immediately to fix two leaks and at a reasonable price. Jonathan was the plumber and was extremely helpful. The price was significantly less than two other quotes as well. read more

They didn't tell me that they had bought out the plumber (Pink Plumbing) that I actually called. I didn't find out until they showed up with a different truck. On 1st visit, they broke the shower faucet to where it would not shut off properly. I finally got it shut off. On 2nd visit, tech said it needed a part replaced but they would only charge me for parts. He said he would get the part and come back 2 days later. Office called to confirm the appointment. After he left, I found out he left the water leaking in the shower really bad. Morning of the follow-up appointment they call to reschedule because they are overbooked. I said "No, because the water is leaking". They call back and tell me that the replacement part would cost $900 to $1200 for just the part!!! I tell them I want to get another estimate but that I wanted them to come out and shut off the water they left running. They tell me they will charge me $120 for that!!! RUN!!!! FOLLOW-UP: Found another plumber who came out TODAY, total cost for parts and labor was $315 and he had the part on his truck. That's how a plumbing business should be run. read more