It is with utmost pleasure that I take the opportunity to express my sincere admiration for the exceptional service rendered by Mike, a highly skilled plumber at Red Lilly Plumbing. Throughout my recent experience with Mike, his unwavering commitment to excellence, professionalism, and remarkable salesmanship have left an indelible impression on me. This extensive review aims to illuminate the extraordinary caliber of his work and the exceptional level of service he provides. From the very outset, it was evident that Mike's technical proficiency was second to none. When confronted with an urgent plumbing issue, I reached out to Red Lilly Plumbing, and Mike responded promptly with an unrivaled level of expertise and preparedness. Armed with a comprehensive array of tools and equipment, he demonstrated unparalleled proficiency by efficiently diagnosing the problem and presenting an impeccably devised plan to address it. His meticulous attention to detail and precision in executing his work are testament to his mastery of the plumbing trade. However, it is not solely Mike's unparalleled technical acumen that sets him apart. His remarkable ability to navigate the realm of salesmanship elevates his service to an extraordinary level. From the moment I engaged with him, Mike displayed an exceptional capacity to communicate complex plumbing concepts in a manner that was both accessible and enlightening. He meticulously elucidated the intricacies of the situation, presenting me with a range of viable solutions, and meticulously outlining the advantages and drawbacks of each. This unwavering commitment to transparency and client education fostered a profound sense of trust, as I felt empowered to make informed decisions based on his expert guidance. Moreover, Mike's consummate professionalism was evident throughout the entire process. Punctuality became his hallmark, as he consistently arrived promptly, immaculately attired in a pristine uniform, and exuding a warm and affable demeanor. His utmost respect for my residence was manifest in the meticulous care he exercised to minimize any disruption, while his fastidiousness in maintaining a pristine work area was commendable. Additionally, Mike's exemplary communication skills ensured that I remained fully informed at every stage of the process, as he diligently provided regular updates and sought my input to ensure absolute satisfaction. In addition to his technical prowess and professionalism, Mike's remarkable salesmanship skills were truly noteworthy. In the course of our interactions, he not only demonstrated an exceptional grasp of plumbing intricacies but also showcased a keen ability to understand and cater to my specific needs. He expertly assessed my concerns and skillfully tailored his recommendations to align with my budgetary constraints, all the while emphasizing the importance of quality and long-term durability. His persuasive yet respectful approach left me thoroughly convinced that I was making the most prudent choices for my plumbing requirements. Notably, Mike's unwavering commitment to customer satisfaction and his remarkable integrity were hallmarks of his service. The pricing structure he proposed was transparent, free from hidden fees or unwarranted surprises. His scrupulous provision of a detailed breakdown of costs, right from the outset, exemplified a rare level of honesty and transparency. Moreover, Mike's genuine willingness to go the extra mile was unmistakable, as he graciously addressed additional plumbing concerns without any additional charge, reaffirming his dedication to providing comprehensive solutions that far exceeded my expectations. In summary, I wholeheartedly and unequivocally endorse Mike from Red Lilly Plumbing as the epitome of excellence in the plumbing industry. His unmatched workmanship, consummate professionalism, remarkable salesmanship, and unwavering commitment to customer satisfaction have solidified his position as my go-to plumber for all present and future plumbing needs. If you are seeking a highly skilled professional who combines technical prowess with unparalleled salesmanship, Mike at Red Lilly Plumbing is the indisputable choice. Prepare to be astounded by his remarkable service. read more

Just looking for an excuse: After reviewing the comments on Yelp I must admit I was not sure if Red Lilly Plumbing could be the same company as all these disturbing comments. In the past I found the use of Yelp to be one sided and the agent for bashing a local business with out justification. After getting three bids for replacement of our sewer I am thankful to meet the owner Giovanni Torreschico. He was straight forward, and companionate about the work he performs for his customers. Like Rooter Router and the other drain company, he looked over the job, put a camera into the line, and showed me the problem that was backing up my service line. His solution cost half the amount of the rival companies and he gave a chance to do the work in two parts to solve my problem. First he found the source of the problem in the street. He cut the sidewalk and excavated down to the problem. He found that the concrete that sealed the clay pipe was broken and allowed a root from the street to grow and become the source of the problem. The root thrived on waste and water and grew thick and long, almost 6' to 8' inside the clay pipe. Red Lilly cut away the problem, and then put a camera inside the pipe, from the sidewalk to the street and I was able to see the entire 6" sections of the clay pipe all the way until it connected to the city sewer (10" line). "Seeing is believing" is always the best policy for a customer to be educated, There were massive amounts of roots in the 6" sewer pipe. I was given a solution that made sense; to wash or hydro jet the line and considers using the new technology Red Lilly has to offer. To shoot a 6" liner inside the pipe that becomes rock hard from the resin, thus stopping any more roots from entering and causing a problem. Our house is on a natural riverbed and it was not the tree in front of my house but the natural roots growing in the streets. I chose the liner and was willing to fix my sewer line completely since it had not been touched these last 63 years. Part two of the work Red Lilly suggested that we survey the line from the sidewalk back onto my property and see how the inside of my 4"clay pipe looked since we had a clear open trench. Seeing broken sections and additional root infestation I was given a chance to use the Red Lilly new trenchless solution. The choice was digging one additional hole onto the property and pipe bursting a new pipe inside the clay to give me a brand new sewer line. Unfortunately, We had a problem with this solution. Who would have guess that they hit a foundation of solid concrete in the middle of the line. Not understanding why I would have concrete 7 feet down on my property, I called my neighbor whose family built the first houses in our cud de sac to find that we had a septic tank the first 15 years. Red Lilly went the extra mile and gave me another solution to create my new sewer line from my house to the street connection. In fact, it turned out to more work for Red Lilly, but they stuck to their bid. They perfectly cleaned up the property every day and the last day they laid new sod to replace the ugly, rooted grass I had. Please Note: I have cast iron pipe under my house and one day I will change it to ABS plastic to stop waste from sticking to the walls of the pipe. Will I have problems unrelated to Red Lilly and the answer may be yes. Showers and toilets can back up but it will not be due to the work completed in front of the house. I will again rely on Red Lilly's professional help to solve my problem and eliminate obstructions. I highly recommend Red Lilly Plumbing as a solid company. They are trustworthy and thorough and can complete any job with competence. I was 100% satisfied. Glendale Home Owner July 2013 read more

To all of you reading those negative posts regarding Red Lilly Plumbing & Heating, I would say to you...do not put much stock in the reviews! Red Lilly is in a class of their own, they will give you a fair and competitive estimate right on the spot! My story: I recently purchased my family estate located in South Pasadena which was built in 1895, the home had not been upgraded in any regard so needless to say the plumbing was just as historic as the house. When my plumbing backed up on me this last time it was the last straw, I could not shower or flush my toilets or even wash dishes. My plumbing had been backing up for years, I would literally get the line snaked every 4 months or less. So I decided that it was time to just replace the line all together. I received five separate estimates from local (LA County) plumbing companies to replace the entire length of sewer line on my property (75ft) by means of trench-less technology, install a clean out by the driveway for my RV which was an additional 20 feet, plus I wanted to include the shooting of a liner inside the city sewer line of 40 feet. Red Lilly was by far the most reasonable regarding the price for the amount of work to be done. I had two clean-outs located on the left side of the house, one towards the back corner and one towards the front because of the distance. The total span of sewer line on my property was nearly 75 feet in length of 4 inch clay pipe, and from my property line to the cities main sewer line it was another 40 feet. As anyone who has done their research will find that it is relatively easy to do plumbing work on your property, it is a whole different story to do work outside your property line when it involved public right of ways and streets. As soon as the contract was made, the owner himself (Giovani) who had come out to give me the bid pulled out the snake from his truck and cleared my line free of charge on the spot so that I could use my facilities. He informed me that he would be out the next day with a small crew to start the job, and he was. When Giovani came out that following morning he spoke to me about the problems that may arise if the city sewer line was too damaged to shoot the liner inside. I really appreciated the honesty as well as being informed of any potential issues that may end up costing me significantly more money. I instructed him to proceed. While pulling the trench-less pipe through the old clay pipe simultaneously bursting it in place, the one inch elevator cable snapped under ground. WOW! Seriously, that was the last thing any of us expected! The only option was to dig where the cable had snapped in order to retrieve the bursting tip. Once the digging started, the men were stumped at what they found...the clean out had been encased in concrete cinder blocks and then concrete was also poured in and around them. This seemingly "easy job" just became a nightmare! Giovani not once complained or stopped working, he just instructed his workers on how to proceed and continued the job to completion. To his credit, he definitely displayed the characteristics of an excellent leader/business owner. The job ended up taking one extra day to complete due to the unforeseen event that took place, but he did not change the price on me even though this extra work cost him significantly more time and money to rectify. Thank you Red Lilly for the excellent service and I will definitely be using you in the future for all of my plumbing needs! Joe read more

Knowing that it's hard to find a plumbing company you can trust and rely on, I believe that I have finally found that company and that company is RED LILLY PLUMBING. I called Red Lilly Plumbing regarding a potential leak in my house as I could hear the hissing sound of water. My house is built on a concrete slab. I scheduled an appointment with Red Lilly Plumbing to come and make an assessment. Giovanni and his manager Ed came over the same day I called, prior to the scheduled appointment to see how the bad the situation could be in case it needed immediate attention. They determined that the leak was indeed in the manifold inside my house and Giovanni and manager Ed provided me with a description of the problem, what needed to be done, what my options were, and an estimate cost range of the options. Shortly after leaving from assessing my problem, I called Red Lilly Plumbing to inform them of the option I was selecting and to have them email me the estimate so that I could get the job started. We scheduled the appointment and on the appointed day two great looking plumbers came, Anthony S. and Carlos T. They were both very professional, knowledgeable, respectful, practice safety, and answered any questions that I had. As Carlos was working to find my property main line they had difficulty at first. Giovanni came over with some instrument to help in locating the main line. After finding the location, we changed the original plan of the repair and came up with a change which meant replacing the existing exterior plumbing with new copper plumbing and pex piping instead of relocating the manifold to a different location. During the day, manager Ed came by to see how the work was progressing to make sure that everyone was on the same page in making the needed repair. Everything was done step by step with detail. Success was achieved when they fixed my leaking issue. I watched both Anthony and Carlos working, and they were very careful, detailed, and made sure the work was done correctly. Following completion, the manager Ed came by to check on the work performed. They did an excellent job. My main leak was fixed but they found a second leak in the manifold which meant additional assessment and repair. I scheduled the appointment with them to come back to find that problem. The same two awesome plumbers came back. Manager Ed also came to talk of the plan to fix the problem. This time they determined that they needed to rerun hot and cold water lines from the manifold to the back end of the house which meant opening up the ceiling and walls to run the lines. Time was spent doing this but they did a careful job. Once the lines were run and connected, the problem was finally fixed. What a relief!! I was very happy with all the work done to resolve my leaking water issues. It's good to see plumbers working together in making sure that the work is done in the best way possible. I would highly recommend choosing Red Lilly Plumbing for any of your plumbing needs! They provide excellent service and they work together as a team to resolve issues and to make sure that the workmanship is done well and to the customers satisfaction. Each job was finished within two days and I would definitely use Red Lilly Plumbing's service again for all my plumbing needs. Bailey W. Los Angeles, CA read more

Exceptional Service and Expertise: Mike at Red Lilly Plumbing Is My Go-To Plumber! I recently had the pleasure of working with Mike, a skilled plumber from Red Lilly Plumbing, and I cannot express how impressed I am with his exceptional service. From the moment I contacted Red Lilly Plumbing to the completion of the job, Mike demonstrated unparalleled expertise, professionalism, and a genuine commitment to customer satisfaction. Thanks to his outstanding work, I can confidently say that I have found my go-to plumber for all future plumbing needs. Mike's expertise in plumbing is truly commendable. He approached my plumbing issue with confidence and a deep understanding of the underlying problems. His extensive knowledge and skillset allowed him to quickly diagnose and provide effective solutions. I was amazed by his ability to think on his feet and tackle even the most complex issues effortlessly. It was evident that he had encountered similar challenges before and knew precisely how to resolve them. I was delighted with the promptness and efficiency displayed by Mike throughout the entire process. He arrived at my home on time and wasted no time in getting to work. His keen attention to detail ensured that no aspect of the problem went unnoticed. He worked diligently, utilizing his expertise and advanced tools to complete the job efficiently without compromising on quality. Mike's professionalism and clear communication were noteworthy. He patiently listened to my concerns and thoroughly explained the steps he would take to fix the issue. His ability to articulate complex plumbing concepts in a way that was easy for me to understand was truly commendable. Moreover, he maintained open lines of communication throughout the project, keeping me informed of his progress and any unexpected developments. Reliability and Trustworthiness: Having a reliable and trustworthy plumber is paramount, and Mike exceeded my expectations in this regard. He consistently demonstrated his dependability by arriving on time, adhering to the agreed-upon schedule, and completing the job to the highest standards. I felt comfortable leaving him to work independently in my home, knowing that he would treat it with the utmost respect and care. Customer Satisfaction: Mike's commitment to customer satisfaction was evident in every aspect of his work. He went above and beyond to ensure that the problem was fully resolved, and he took the time to address any additional concerns or questions I had. His friendly demeanor and willingness to provide valuable advice and tips for future maintenance further solidified my trust in him and Red Lilly Plumbing as a whole. Mike from Red Lilly Plumbing is a true professional and an exceptional plumber. His expertise, promptness, efficiency, professionalism, and clear communication set him apart from the rest. I am delighted to have found such a reliable and trustworthy plumber, and I can confidently say that I have now gained a loyal customer. I wholeheartedly recommend Mike and Red Lilly Plumbing to anyone in need of top-notch plumbing services. With their exceptional skills and dedication to customer satisfaction, you can trust that your plumbing needs will be met with the utmost professionalism and expertise. read more

Ever since I met my wife I've been looking up reviews for businesses before I use them And restaurants before I visit them Before I met her, I didn't know this info was out there. Anyway, I didn't do that with Red Lilly at first. I took my kids to my moms house for a visit and as I was driving there I saw one of their trucks. Thought nothing of it except that I had NEVER heard of them before lol I got to my moms and later she told me to try to unclog her bathtub. I tried and couldn't do it. So Red Lilly popped in my head from earlier. I was still at the bathtub hen I asked my mom to look up their number and call them (since I knew they would be in the area) Right before the guy showed up I was looking at these reviews and was prepared for a disappointment. I was almost ready to cancel but I had it in my head to kick him out as soon as I saw ANYTHING negative, The guy showed up and looked tired. I'm assuming he was still working on the place down the street. My mom offered him a drink which irritated me. But she's a sweetheart so I wasn't surprised. He went to the bathroom and investigated for a bit. As he was doing his job I realized that I was being kind of a jerk because of these reviews. He hadn't done anything wrong and I already didn't like him and my mom caught on to it. The guy called me into the bathroom and told me the problem, told me the price of the job. I agreed to the price and he began to work. He was very straight to the point. He finished up and asked for a rag to clean up some mess he left. I told him not to worry about it and I brought up all the negative reviews. He chuckled a little and said "Yea, people can write whatever they want on there. Even if it isn't true." He ended the conversation by saying they were under new management and doing better than ever! "You can't believe everything you read, not the good stuff or the bad. You just gotta see for yourself." he said. I'll never judge another place on a bad review. I didn't know anyone could just come on here and write whatever they feel like writing which pretty much defeats the purpose of making these websites for customers. "Yay! I'm a fan." is not something I would normally say. But I got the guys card, and put it in my wallet. That's good enough for me. read more

I had an extremely frustrating experience with Red Lilly Plumbing, and I want to share my story so others can avoid the same issues I encountered. I contacted them to fix two leaking faucets in my home--one in the kitchen and one in the bathroom. We had a detailed conversation about the issues, especially the kitchen faucet, which is an instant hot water spout. I was clear about what needed to be fixed, and I assumed the company understood the scope of work. I received an order confirmation from them and, without thoroughly reading through it (my mistake for trusting them), I agreed to the work. Then came the wait for parts. It took days for parts to arrive, and I assumed the delays were because they were sourcing parts for both faucets. The real trouble started when I had to take an entire day off work, only to be told that the technician wouldn't be able to come that day. They rescheduled for the next day, and I asked that they come early since I would have to miss work again. They agreed, and I was hopeful things would go smoothly. When the technician finally arrived the next day, I was shocked to find that he thought he was only fixing the bathroom faucet. We had discussed the kitchen faucet in depth, yet he showed up completely unprepared. I was upset (understandably so) and when I voiced my frustration, the technician was rude and dismissive, muttering things under his breath like "I didn't forget," but clearly, he had. The most infuriating part? When I contacted Red Lilly to express my dissatisfaction, they completely ignored my concerns. Instead of apologizing or attempting to make things right, they just went on about the order as if nothing had happened. I wasted an entire day of work and had to adjust my schedule again, and they didn't even offer a simple apology. In short, Red Lilly Plumbing is unprofessional, disorganized, and lacks basic customer service skills. The technician was rude and didn't even take the time to prepare for the job correctly. I wouldn't recommend them to anyone, and I will certainly be looking for a more reliable and professional plumbing service in the future. read more

My plumbing was stopped up in my house, at the shower, and the previous owners of the house had told me that the main needed to be snaked every couple months due to roots. No big deal I'd maintain it. Come Red Lilly Plumbing and Heating. They charge me $3000 to repair my main which was root infested. Problem fixed right? No. My shower stopped up the next morning. I called again, they said they would snake the line under the house as a favor, but it was bound to happen again "because the piping was leaking". They broke my toilet in the process of snaking my house. I asked their "office" for copies of the work they had done on the main, and never received it. I had to call twice, one time I got a woman, the other time the owner's cell.I Still don't have any receipts on any of their work. The pipes were fine for about a week. They didn't snake far, only enough so that I'd be calling them to pay for their quoted $4500 pipe job under the house. How convenient that my piping stopped up again right? I was sick and tired of it. At that point I knew these guys were dicking me around. A friend of mine who is a plumber came over and we diagnosed it. The piping under the house needed a good snaking. I went on the roof and watched as we snaked the piping. Within 20 feet we hit hard deposits in the plumbing, which only proved to me that Red Lilly was ripping me off. They didn't snake a THING. We continued to snake the house. 7 months later and not a single issue. Did my main need replacing? Likely not a snaking, but they sold me on the idea of the $3000 job, rather than spending 1 hours of labor to snake my house, they wanted $4500. A simple 1 hours worth of work with a small snake fixed the problem. Something I now know how to do myself. Red Lilly Plumbing are absolute scamming plumbers read more

As a homeowner who has had my fair share of plumbing issues over the years, I can confidently say that Mike Gomez at Red Lilly Plumbing is one of the best plumbers I have ever had the pleasure of working with. From start to finish, Mike demonstrated a deep understanding of plumbing systems and an impressive level of professionalism. When I initially contacted Red Lilly Plumbing about a clogged drain in my kitchen, Mike was quick to respond and schedule an appointment at my earliest convenience. Upon arrival, he greeted me warmly and took the time to listen to my concerns before assessing the situation. Throughout the entire process, Mike kept me informed of his findings and explained each step of the repair process in detail. One thing that truly stood out to me about Mike was his attention to detail and his commitment to finding the root cause of the issue, rather than simply patching it up. He thoroughly inspected my plumbing system and made several recommendations for preventative measures that would save me time, money, and headaches in the long run. Not only was Mike incredibly knowledgeable and skilled, but he was also personable and easy to work with. He was respectful of my home and took care to clean up after himself, leaving my kitchen in pristine condition. Overall, I cannot recommend Mike Gomez and Red Lilly Plumbing highly enough. If you're looking for a plumber who truly knows their stuff, is professional and trustworthy, and goes above and beyond for their customers, look no further than Red Lilly Plumbing and Mike Gomez. Thank you for your outstanding service, Mike! read more

I had an extremely disappointing experience with this plumbing company. While the technical work itself was good and the technician, Isaiah, was skilled and professional, the overall management of the job was highly problematic. Appointments were repeatedly confirmed and then cancelled or missed without notice, causing significant disruption to my schedule. Each no-show required me to cancel or reschedule important personal and medical appointments to accommodate them, and this impact was treated as inconsequential. I clearly communicated that I have indoor cats and asked that doors be kept closed for their safety. This request was ignored, and one of my cats escaped and was nearly killed as a result. On rainy days, the technicians did not use protective shoe coverings or floor protection despite repeated requests, tracking mud throughout my home and onto rugs. On multiple occasions, they left my home without running water, and at other times left water running through the night, creating additional stress, inconvenience, and potential property damage. In addition, I was left without hot water and with construction debris and protective materials that I was forced to clean up myself for over a week. Although the plumbing work itself was performed well, a job that should have taken no more than two days stretched into over three weeks due to scheduling failures, no-shows, and lack of respect for the customer's time and home. Customers deserve reliability, respect for their time, and care for their property. Unfortunately, this company did not meet those basic standards. read more