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    RIVAS COMPUTER SOLUTIONS

    4.5 (181 reviews)
    Open 7:00 am - 12:00 AM (Next day)
    Updated 2 months ago

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    text chain part 3
    Phillip M.

    WARNING: If you purchase a laptop screen replacement from Steven, it is only covered by a 3 month warranty. He uses cheap and faulty screens and then expects you to replace your screen in 5-6 months. He is a scam artist. Initially, Steven reached out to me when I asked for quotes on Yelp for my cracked screen. He was fast and polite in his reply and quoted me a fair amount. I drove all the way to his shop on 7212 1/2 S Broadway Los Angeles, CA 90003. Which was quite the drive, but he seemed trustworthy enough. The repair was done quickly and he even dropped the laptop off at my residence when it was repaired. So far, it was an excellent experience and I was very pleased with his professionalism. He assured me that he installed a high quality screen in my computer. However, now 5 months after the repair, the bottom of my screen has what are called "stage lights", caused by a faulty cable attached to the screen. After consulting with other repairmen, they confirmed it was due to cheap wiring and a cheap screen. They also said it should have been covered by at least a 6 month warranty. I texted Steven today with my screen problem. He first offered to replace my screen with a new screen for $289 (5 months later). I then explained that it should be covered under warranty. He then attempted to gaslight me into thinking it was another issue, which I didn't fall for. He then simply stated that the screen only had a 90 day warranty. He refused to fix the problem. I'm attaching our entire text chain below so you can see his 90 day screen policy in writing. You'll also be able to see his true character.

    Food F.

    Steven has helped me tremendously. I brought in my Mac A107 for screen. There were more issues than expected and he finished earlier than agreed. He helped fix and update my logic board, backlight, and screen repair for the best price ever! Thank you again for your hard work and dedication.

    Easily verifiable time stamp of when Steven was contacted
    Deonte L.

    This dude is rude as hell. Incredibly unprofessional. You can find better elsewhere for sure! Tried to work with Steven about a time sensitive screen replacement on a Sunday morning. I texted him LIKE HE ASKED ME TO, and had several questions to help me very figure out whether I wanted to get the part myself or let him handle (because I needed the service ASAP and he was talking up to 5 days just to order the part). He eventually just stopped responding, meanwhile other shops were giving me answers in a timely manner. I go to another shop 1st thing in morning the next day, who handles my screen in ONE HOUR of me walking through the door. Meanwhile Steven finally decides to respond, mid-day next day (despite claiming to be a 7-day open business). When I politely let him know someone got to me quicker. He takes it upon himself to lie to my face saying I contacted him at midnight and was being wishy-washy (all you had to do was answer the question like literally 6 other shops did in minutes) so therefore it's "Not our fault". Who the hell does that!? Just move on! Steven is an asshole and doesn't deserve your business. I know Steven LOVES to talk back and play the victim so let me provide the easily retrieved proof that I did NOT "contact him at midnight"

    Ga Young Y.

    I've been a client of Steven for a few years now and he has always come through for all of my computer repair needs! He is extremely skilled at what he does! He will give you a very detailed report of your computer and do a thorough diagnostic that goes into the very specific details on the workings of your computer. I was blown away by Steven's tremendous knowledge in computer science and circuitry! For e.g. in my particular case, I had a high/low voltage coming from the logic board, the power transmitter of the retina light wasn't working properly, a bad circuit, and a few other things (my laptop wasn't working which is why I had brought it to Steven). He knows his stuff! In addition to his professionalism, he is a down-to-earth and humble guy who genuinely cares about helping you with your computer repairs. His passion and integrity in the field of computer science and technology is super inspiring. On top of that, he saved me hundreds of dollars. Communication was great, he answered all my questions with kindness and professionalism, and he's a really nice guy! It'll be one of the best decisions you can make for your computer repairs if you go to Steven~ I'm so happy with the entire experience and I'll be referring my friends to him too. Thanks so much for everything Steven and for all your kindness

    All brand new!

    I needed my Macbook screen fixed and he was there to help. I got quotes from multiple shops on here and Steven gave me the best value. Loved working with Steven! He was very quick to get back to me, the service looks amazing, and goes above and beyond anything I expected! He picked up and dropped my computer, made sure I got it by the deadline I needed. He can definitely count on me to come back and recommend in the future!

    Replaced a broken charging port on my MSI GF75 Thin 10SCXK. Charged a very fair price, and was quick to respond to my inquiries. They even delivered it to me, which was very helpful.

    MacBook Air good as new

    I am a return customer of Steven Rivas Computer repair. My first visit was to upgrade my 2009 Macbook, it is a cult classic among the mac community and it is so fast and efficient now. My 2nd computer (2020 MacBook Air) had the dreaded black screen. Steven is very professional, helpful and gets the job done. I definitely recommend his service without hesitation.

    Actual payments made to Steven Rivas. $748 for MacBook upgrade $284 for iMac
    Tricie C.

    Added: the bottom line is he was hired to fix my iMac. Even after all the "extra" work done, it doesn't even turn on. I contacted Steven in July, 2020 to see if a 2009 iMac could be repaired. It did not turn on. After a test was ran, I was told the logicboard was corrupted, memory would be replaced, and the thermal paste was low so needed replacing. It took about a month to get it back. It immediately ran very hot doing minimal web searches. I was told that the new hard drive they installed is not compatible with the existing temperature cable so it will not measure the correct temperature. The explanation was the CPU is causing the fans to run. I asked him to look at again since the computer was hot to the touch when just checking email or surfing the web. I was told because of the age of the iMac, it will just run hot. Which was not the case when it was working as new. Thermal paste was added and did not pass the test so ceramic thermal paste was ordered and added. By this time, it was October. From Stevens texts: "It will get hot and fans will spin most of the time". "the cable that connects to the old hard drive is not connected to the new one. Why? Because that cable was for old drives so the sensor it's(sic) marking high because no connected to anything because the drive we installed is newer edition" So I am not sure why incompatible parts were installed that resulted in the fans running 100% of the time. I installed a third party monitor to keep track of the fans and temperature and yup, they will just run and run and run no matter how little work the iMac is doing. In February 2021, a solid state drive was installed in order to regulate the fans. It was around this time, 7 months later, it was "discovered" the temperature gauge (Steven called it the "measure) was failing. Why this was not diagnosed before, is a mystery. Also, he told me they found a lot of dust. Isn't this a basic check? Hmm, it's a 2009 computer. I am not sure why it's was so shocked there was dust. On March 13, the iMac was "ready". When I initially contacted Steven, I wanted to get the iMac up and running. Period. But apparently checking fans and dust to see if those are part of the problem are not standard operating procedure. I got it back and nothing had changed. It still ran hot and the fans were constantly on. "we fixed a problem that we were not hired for" Frustrated, I did not use the iMac for a few months. On May 7, it did not turn on at all. Steven suggested a new power supply. I bought one. Nothing. I asked for a refund. Nope. "We spent time and hours over our budget" "No, Refund at all. Never ever". I would have appreciated some honesty on day one, that this was an impossible task for him. If he could not fix it, why spend so much time doing things that resulted in absolutely nothing working. So after 10 months, I have a 27" paper weight and paid $284 to have an iMac in exactly the same non-working condition Steven was hired to fix. Maybe later model computers are more in his wheelhouse. The one star is for the 2015 MacBook he was able to upgrade the logicborad, storage and Ram. That cost $748. But it's working so hurray for that. ---------------------------- Edited after business reply: The initial request was to get the iMac to turn on and work. I was upsold to add the storage and SSD, being told it would make the computer work better and faster. If the computer does not work before adding all the upgrades, why would I bother upgrading? I wanted a computer to access the web and check emails. Period. At no point, was it able to do this with out the computer running very hot and the fans running fast and constantly. This is not normal even for an older model. You say you were not hired to replace fans. Correct. You were hired to try and get the computer operational. Do computers need fans to operate? I am not an engineer, but I believe so. Was I suppose to give you a checklist for each and every part to diagnose to fix my computer? That is why I hired a "professional". There was never an issue with the power supply. Not once. Not twice. When the computer would not turn on, you recommend I buy a new one. I did and the computer still would not turn on. If you could not fix it, honesty would have saved you and me a lot of time. And your prices are incorrect. This is what I paid: iMac: $35 diagnostic fee+ $249 labor and parts= $284 macbook: $449 Ram+$299 1TB SSD= $784 Edit2 Steven I posted the original message sent via Yelp. It clearly stated the issue is "computer not turning on". There was no power supply issue. Is this proof enough? I don't know why you say you we're hired because it was "running slow". It was not running at all. You keep saying that you gave me such a discount. Fantastic. If the computer was fixed. The computer does not even turn on now. Not even to the start up screen. As I said, I bought a new power supply and nothing changed.

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    9 years ago

    Highly Recommend you contact Steven! A smart and honest guy unlike a lot of computer guys!

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    6 years ago

    Excellent communicator and saved me getting a new computer. Very Covid Safe, pick up and delivery. Fast as well.

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    Steven R.

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    9 years ago

    Great service. Got a recovery data done fairly quick. Great price helped me out a lot. Will contact again. Thank you!

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    11 years ago

    My computer (Dell Inspiron )couldn't turn on and beeps loudly every time I tried to connect it to a power outlet. He fixed it in 5 minutes!

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    10 years ago

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    10 years ago

    Left me hanging twice back to back second time wouldn't even answer the phone. Really disappointing after promising service. Untrustworthy.

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    10 years ago

    Excellent!Solved my issue over the phone and it was 9:40 pm! Saved me $100 bucks! Thank you Steven!

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    10 years ago

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    10 years ago

    Steven did a great job fixing my laptop. He came to my place in less than half an hour and have my laptop repaired in less than an hour.

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    Page 4 of 5

    Ask the Community - RIVAS COMPUTER SOLUTIONS

    Does this place buy used laptops?

    WE BUY LAPTOPS, DESKTOPS, WE DO TRADES ! CALL US !

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    Review Highlights - RIVAS COMPUTER SOLUTIONS

    m. I definitely recommend Steven, especially when you have an issue that needs urgent fixing, or even overnight fixin

    Mentioned in 133 reviews

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    RIVAS COMPUTER SOLUTIONS - itservices - Updated August 2026

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